About Snapforce

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution. At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management. Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns. Snapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics. It is available on a per user per month subscription basis.
Snapforce Software - Sales dashboard
Snapforce Software - Call volume dashboard
Snapforce Software - Call volume metrics
Snapforce Software - Calendar
Snapforce Software - Leads
Snapforce Software - Leads map
Snapforce video
Snapforce Software - Sales dashboard - thumbnail
Snapforce Software - Call volume dashboard - thumbnail
Snapforce Software - Call volume metrics - thumbnail
Snapforce Software - Calendar - thumbnail
Snapforce Software - Leads - thumbnail

Snapforce pricing

Snapforce does not have a free version but does offer a free trial. Snapforce paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes

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Snapforce Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 20 View all reviews
Phil N.
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/12/2016

Helps me to run my business

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Pros

Not restrictive, customizable regardless of your industry.

Cons

After almost 2 years, there is nothing I am unhappy with.

Jean S.
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/12/2020

Very pleased with Snapforce

Pleasant experience, the support team is helpful and responsive.

Pros

Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with.

Cons

We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do.

Arpan P.
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/4/2021

Fantastic CRM

Pros

Snapforce has completely streamlined our company's process for on-boarding new clients. Company wide implementation of the software was executed with ease and very little resistance. Something I want to highlight is how efficient Snapforce has made certain tasks such as sending tedious emails and following up with clients. To add, the support team is phenomenal. They are extremely knowledgeable, and any issues get solved within 24 hours.

Cons

There can be a learning curve when first implementing this software and molding it to fit your company's needs. At the same time, the support team is readily available to help with any questions or concerns.

Paul C.
  • Industry: Machinery
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/6/2020

Horrible CRM!!!!!!!!!!!!!!

Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company

Pros

Nothing is good. I have nothing absolutely positive to say about this CRM

Cons

Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.

Timothy T.
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/3/2021

good product, good value

The drip marketing is the big thing.

Pros

Ease of use, being able to look up people by phone or email is also helpful.

Cons

When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry.

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