Tuition Express

Pros

We like how simple it is to set up , track and collect payment from parents. Clients can use a credit card by swiping it at the front desk, or can pay online with credit card or directly from their checking or savings account. It provides a print-out for on-sit users and sends an email to online users. An automatic withdrawal can easily be programed for client who provide account information that is not stored onsite.

Cons

Some people are reluctant to use automatic withdrawals from their accounts. It does charge clients a small fee for credit card use, but any system does that.

Pros

Since Procare Software used Tuition Express as their merchant processor there are a lot of automated processes and transaction reporting we can access right from Procare. We are always able to get clear guidance with Tuition Express.

Cons

Implementation could be a lot better. It feels very disconnected as we onboard new franchises to utilize TE as their processor.

Pros

I love how easy it is for parents to pay their bill online. It is also very quick to come to our account and if one payment bounces it sends an email letting me know and the parent.

Cons

I wish that it would automatically charge the parents the fee that we assess to there account.

Pros

Because it works with the procare desktop program we've used forever, we can completely customize the billing formulas.

Cons

1. In order for it to auto-charge credit card fees, the parents can't pay through the app but have to login online. 2. only one login at tuition express.com per school? WHAT? More than one of us works on the billing. Their solution? Give the other person my login info. How is that secure? 3. The Tuition Express button on the desktop version is not the same as tuitionexpress.com and doesn't do the same stuff (and neither is the same as the billing button on the online version!). 4. Getting set up involved 3 separate training meetings to go over different features, but they were all with the SAME person! (Who it turned out didn't know what he was doing-- half the time I was telling him what to click on!)

Alternatives Considered

Reasons for Switching to Tuition Express

Pros

I like all that this program allows me to keep track of in our childcare facility.

Cons

Sometimes when first setting up a program I need extra help in the step-by-step process of entering the information to make sure it runs smoothly once in operation. If they had someone to actually walk me through this process while actually entering in our information it would be helpful.

Alternatives Considered

Reasons for Switching to Tuition Express

Pros

We like how easy it is for parents to be able to pay their tuition. We have a computer and card reader set up in the front of the daycare for parents to use.

Cons

I didn't like that the parents could not pay through tuition express on their ProCare app. When I tried to get it set up hey told me they were taking that feature away.

Pros

The ease of use and the cost of services is very good.

Cons

The original setup was challenging. The credit card device never worked for us.

Pros

This system has significantly reduced our errors in billing, increased our efficiency and streamlined enrollment. Very helpful for licensing as well.

Cons

No issues, it has met and exceded our expectations.

Pros

Very easy to use, clear reports, smooth transactions

Cons

Sometimes, post date can be confusing for clients.

Pros

Great all in one payment processing company that allows for Credit card and ach monthly, weekly and as needed.

Cons

The fees varied month to month and credit card to credit card even if they were all the same card type ie.visa, mastercard The ach batch fee is also rather high as well as a per account fee.

Pros

It is really easy to manage billing for families.

Cons

I do not like there is a cap on the amount of each payment.

Pros

Love how easy this is to use and user friendly.

Cons

I haven't used all the functions but I have no complaints yet

Pros

Tuition Express works as advertised and has very knowledgeable technical support of the product

Cons

Procare software's model for rolling out their products (Procare & Tuition Express) doesn't work. Merely phone support when standing up a brand new system was unbearable. Having an on-site roll-out person would have saved HUNDREDS of hours of WAITING on HOLD to have questions answered. In our case for example, we choose to go with a Cloud based solution and multiple Touch stations. Wow. So many pieces to figure out ranging in scope from H/W installation and configuration to being frustrated the KES system doesn't interface to the Procare database. One day's on-site Procare system Engineer would have saved this organization a VERY LARGE amount of time, effort and frustration.

Pros

Tuition Express is easy to use and provides a great ROI! It helped our early care and education centers ensure that tuition was billed on time, the correct tuition amount was billed, that tuition was collected on time, and that proper late fees and discounts were assessed. This made budgeting and auditing so much easier. Parents appreciated the convenience of being able to make tuition payments with a credit card and being able to pay remotely.

Cons

What I like least about Tuition Express is the credit card processing/service fees that we are charged because Tuition Express is proprietary; it is expensive! We are a non-profit, 501 (c) (3) and our board of directors and auditors closely watch how much money is spent on processing tuition payments. As a non-profit, our funds are limited and are service directed.

Pros

I love that this was so easy to set up and I am able to access and work on the accounts from work and home thanks to the cloud option. I am saving so much time not chasing money or manually logging checks. Parents can print their own records for FSA and Tax as well.

Cons

I truly have no complaints or suggestions for improvement. The parents haven’t had any complaints either.

Pros

This is so easy to use when you need to process payments

Cons

I wish they would let you do payments more than two weeks in advance.

Pros

Tuition Express is easy to use. It has been time saving in collecting payments.

Cons

We did not realize that our center would be charged 3-3.5% in Merchant Fees when average is about 2%. If Tuition Express had a way of estimating that better during the sales process, we would have better accounted for the cost increase.

Pros

Tuition Express is so simple to use to pull our families tuition payments every week. We no longer need to accept check or cash payments. This has helped tremendously with unpaid balances.

Cons

The only con I can think of is the fees. It is cheaper than credit card fees, but I think the fee could be lower.

Pros

There usually is a way to correct errors

Cons

Don't like that you get locked out of lines in the ledger

Pros

Tuition Express works seamlessly with Procare. Easily tracks and records payments. Allows customers to pay with a recurring credit or bank account. Also allows our customers to make one time payments via credit card or bank account.

Cons

We are pleased with all the features of Tuition Express.

Pros

I love the fact that everything I need from parents and employees is all in one place. Also, when I need assistance, technical assistance is always available to help in a friendly manner.

Cons

When learning the system, there were just too many options in the menus. It took me a while to find my way through it all.

Pros

The frequently used features are easy to use. The software provides excellent nonfictions to the customers and the client. Also has several reports that are easy to access and review.

Cons

The refund process and the documentation process for denials is too difficult to perform without technical support.

Pros

I love how it works seamlessly with Procare. Typing in the information and updating card information is very simple, quick, and easy. Parents are able to pay via one time payment or through recurring payments.

Cons

It can be tricky to know which icon is for what purpose. But honestly, this could be human error on my part.

Pros

This software makes it very easy to process payments. Clients are able to log in and process their own payment as well.

Cons

Clients have the availability to change the date the payment comes out.

Pros

The software is easy to use and friendly. The messages when a payment has a problem, it is easy to notify the family.

Cons

When the parents call to complain that they cannot contact someone to ask questions on registration with TE. a customer service should be available for parents.

Pros

Expectations was for families to experience hassle free processing and posting of tuition payments.

Cons

Extremely too many accounting errors . They lack accountability for their errors and mistakes. Will lie and blame the customer for their errors.

Pros

Application is easy to use. Good functionality. Good communication.

Cons

Slow payment process. Needs to improve customer support

Pros

I like how easy it is to make a payment. I log in and navigate to the payment screen. Many different forms of payment are accepted and I can pay in advance. I also like that I can see my balance/credit. It’s also very easy to get an invoice. I don’t have to ask the daycare or call customer service. It’s available in real time on the website. This is very necessary and helpful for me because I have a DCA account and need to provide invoices for expenses.

Cons

Tuition Express functions exactly as it needs to without issue, so I haven’t experienced any cons this far.

Pros

I liked that payments will go directly into my account within a couple days. Parents can pay directly through the app

Cons

At this time I do not have anything I didn't like. Tuition express has met my expectations and more.

Pros

Ease of use and integration into the ProCare Solutions software.

Cons

I wish Tuition Express offered small business loans/lines of credit based on the volume of sales handled through their software.

Alternatives Considered

Reasons for Switching to Tuition Express

Pros

It is a good tool for collecting payments from parents, it helps us a lot in the administrative area.

Cons

If you would like more videos to guide new employees, since it takes us time to explain

Pros

I don't like it at all. I'm constantly having to auto import payments and refunding late fees because payments aren't posting to the accounts

Cons

There is nothing easy about tuition express. It is not user friendly.

Alternatives Considered

Reasons for Switching to Tuition Express

Pros

I like the ease of using this product, after your payment info is entered all you need to do is click a few buttons and payments will be processed.

Cons

Not really any cons with this product, It is a little difficult to refund a payment after it is processed but it is possible.

Pros

Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!

Cons

The turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.

Pros

It was to user friendly, as lmissed grand

Cons

The fees they just sprung on us! Mine went from $12-$28 to $128-131

Pros

I rarely make deposits any more. At first we had only a few parents sign up for Tuition express, but now I only have maybe 2 payments a week that I need to deposit. Sometimes we go a week to 2 weeks without a payment by check or cash. It gives me time to focus on other things.

Cons

Well, sometimes a parent needs a specific receipt or letter with our letterhead having specific information listed for their work childcare account. It can take some time getting that put together, but mostly because It isn't something I do over and over.

Pros

Tuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.

Cons

I don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.

Pros

As a former childcare director, I love that Tuition Express can be set up to automatically withdraw from a parent's account. In the day and age of convenience, it's nice for parents to have one less payment to have to remember to pay. The best part: their bill gets paid!
I also like that I have the option of parents paying in person if they prefer. Being able to swipe their card using the card reader is handy and saves me time so I don't have to manually type in card numbers.

Cons

We did have the system glitch on the office manager one time. She was trying to charge a customized amount rather than the whole balance and the customer ended up getting charge for the full balance due to this glitch-the screen went black for half a second. (It's hard to say if that was the internet or the software however)
Unfortunately, there isn't a way to add the balance back onto the account so our company owner could only reimburse the customer via a check.

Pros

I love that Tuition Express is overall self-explanatory and easy to get used to. It’s a plus that their customer service is excellent and makes me feel confident that any issues or questions our center comes upon will be solved almost immediately.

Cons

If I had to choose anything to not love about the software is the small hiccups our center comes across when we need to update the system. Sometimes the “Update” button pops up even after we have updated already. It’s a simple click to get it to go away and thankfully it does not interrupt the program or any tasks we have to complete.

Pros

The best thing I like most about TE is the convenience of processing tuition payments along with electronic deposits of online payments.

Cons

The least thing I enjoy is the extra processing fees charged regardless of the amount of business you process.

Alternatives Considered

Reasons for Switching to Tuition Express

Pros

I like the fact that you can do multiple billing cycles and that you can go in and make changes to a payment as long as it has not posted yet.

Cons

The fact that you can only take up to $3,000 at one time for families. I sometimes have to do 2 transactions for families that have more than one child for a 5 week month due to it exceeding the $3,000 limit.

Pros

This software keeps us organized with payments and integrates with ProCare software so payments get posted directly into the parent accounts. If you have the ProCare software then Tuition Express is a must. It is a huge time saver.

Cons

It isn't easy to refund families if an overcharge occurs. We find it easer to just write them a check or post a credit to their account. This hasn't been too problematic but is a feature I would like addressed some day.

Pros

This software allows our families to make payments on their accounts online. It is very user friendly and easy to use and set up.

Cons

It doesn't allow parents to use American Express or Discover as advertised. It also won't let parents see the entire billing charges line by line.

Pros

It is user-friendly and very easy to move around within the program. Customer service is great! Every time I have to call it is a quick and easy fix.

Cons

The one thing that I dislike about the software is that in the beginning, I made a few mistakes that I can't correct due to money being attached. I have several open accounts that are duplicated because of this.

Pros

Tuition Express make keeping track of tuition for the Daycare easy and straight forward. It allows us to track tuition as well as fees and other charges all in one place.

Cons

The software allows changes to be made to prior time periods and sometimes that can create issues with reconciling to our general ledger.

Pros

The ease of the program processing, with the click of a key.

Cons

The delay time it pulls from bank accounts sometimes it will not post for two to three days

Pros

I can keep track of absolutely everything for my center on this software. I do all my billing, payroll, child and family management as well as my staff!

Cons

Very difficult sometimes to find the report that I am looking for. The descriptions could be better as to not have to run a hundred reports until I find the one that gives me what I am looking for.

Pros

Set it up and forget it! Easy to set up and takes care of itself.

Cons

None that I can find as of now. I use during the summer for daycare. Set up one time and done for the year.

Pros

Tuition Express is very user friendly. My son's daycare uses tuition express as the platform to pay tuition weekly. As a user I have had to enter my banking information for auto debit as well as obtain payment records for Flex Spending reimbursement. Each of these tasks took no time at all to complete.

Cons

I do not have anything negative to say about this software. For what I was using it for it performed just as I needed it to.

Pros

I love the way the entire TE system integrates with Procare; this makes it easy to bill accounts, process payments, and do returns which are automatically added to each account ledger.

Cons

Sometimes I feel I have to click too many buttons to find the one I want; buried in layers. However, I understand that to have the integration I love and to be able to run the reports I need, this is necessary. Also, Procare/TE provide extremely clear instructions when you need to look something up. Customer support is the best!