About IT Glue

IT GLUE is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT GLUE's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT GLUE offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.
IT Glue Software - Checklists
IT Glue Software - Document editor
IT Glue Software - Flexible asset design
IT Glue Software - Import passwords
IT Glue Software - Template library
IT Glue Software - Checklists - thumbnail
IT Glue Software - Document editor - thumbnail
IT Glue Software - Flexible asset design - thumbnail
IT Glue Software - Import passwords - thumbnail
IT Glue Software - Template library - thumbnail

IT Glue pricing

IT Glue does not have a free version. IT Glue paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
N/A

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IT Glue Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 52 View all reviews
Nathan H.
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/4/2018

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Pros

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Cons

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

Patrick C.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 14/5/2021

IT Glue, a great product

Software product is amazing, the people that we deal with are amazing.
We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience.

Pros

Flexibility of the product, Run Books and Password handling.

Cons

Cannot complain on anything with regards to the software.

Vinson M.
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 3/5/2018

Good product, but greedy company and pushy sales people

Pros

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Cons

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Gary G.
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/3/2021

Essential For Security

Life working at a MSP is made 10x easier with a product like IT Glue. Gone are the days of keeping passwords on pen and paper. Welcome to the 21st century!

Pros

IT Glue has made organizing and updating client information an absolute dream.
There hasn't been a single day that has passed that I haven't used this to help us manage our client PC's and access the important servers and computers we need to keep track of with the password management IT Glue offers. Can't recommend it enough!

Cons

The sheer amount of features available can feel a little convoluted sometimes.
I also think there could be some work done on the UI for navigation, but that's definitely the least of my concerns with this platform.

Randal W.
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/3/2021

Time is money and because this saves time...it makes us money

At first, it was hard to see a business case for implementing this product, as we used Evernote and we were fairly well organized, but with the addition of new employees, it became clear that more was needed.

Once you go through the training and understand the concept of standardization, the tool magically unlocks its powers. You find information easily, and we can categorize information in a way that makes sense for us.

Because it's a tool we use constantly throughout our day, the price was a no-brainer and fully get value for the small investment.

Time is money, therefore saving time is allowing us to do more, in our day.

Pros

Access to credentials is easy and painless. The RunBook export was really amazing and well laid out. It made us look very professional.

Cons

The Mobile App is not very user friendly. It also does not show all information of the full product, but good when in a jam.

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