About Copper

Copper is an easy-to-use CRM for small and medium-sized businesses that need a better way to manage leads & grow customer relationships. If you don't have time for data entry, tedious admin tasks, or overly complex tools, Copper just might be for you. Its seamless integration with Google Workspace automatically logs all your emails and other interactions to the right contact without you having to lift a finger. You can also see information from all your email threads, past interactions, and tasks... all in one place. Copper even reminds you to reach out to contacts and follow up on deals. Ready to join 30,000+ businesses in over 110 countries around the world in building more valuable, longer-lasting relationships?
Copper Software - Copper is the only CRM recommended by Google
Copper Software - Seamless integration with your Gmail inbox means no time spent on data entry
Copper Software - Easy drag-and-drop functionality helps you visualize and manage your opportunities
Copper Software - Copper Chrome extension means you never have to leave your inbox to CRM
Copper Software - Integration with your Google Calendar delivers important context before every meeting
Copper video
Copper Software - Copper is the only CRM recommended by Google - thumbnail
Copper Software - Seamless integration with your Gmail inbox means no time spent on data entry - thumbnail
Copper Software - Easy drag-and-drop functionality helps you visualize and manage your opportunities - thumbnail
Copper Software - Copper Chrome extension means you never have to leave your inbox to CRM - thumbnail
Copper Software - Integration with your Google Calendar delivers important context before every meeting - thumbnail

Copper pricing

Copper does not have a free version but does offer a free trial. Copper paid version starts at US$12.00/month.

Starting Price:
US$12.00/month
Free Version:
No
Free trial:
Yes

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Browse Copper Reviews

616 of 616 reviews
Sort by:
Celeste
Celeste
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/12/2024

Copper :: A sturdy pipeline to success!

Copper is a saving grace CRM for sales organizations

Pros

Copper helps create an easy follow-up and sales process while being cheaper than most CRMs

Cons

It's a little confusing to figure out how to use at first

Richard
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/12/2024

So intuitive, there's virtually no learning curve - I'm amazed.

Copper is designed so efficiently that its use is done intuitively. There's, quite literally, no real learning curve to speak of, yet it is very powerful and let's me get things done very quickly without wasting my time on figuring out how to use the product.

Pros

How incredibly easy it is to use yet how powerful it is. Its design is so intuitive that there really isn't a learning curve, I understood it instantly!

Cons

It doesn't allow me to customize the product as much as I'd like. I've designed software in the past and I tend to change software to suit my unique needs.

Cecilia
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 4/1/2025

A decent solution for a small business

Overall, this solution works for our small business.

Pros

It's very straight forward and has decent functionality for a small business that isn't ready for an expensive, customized CRM.

Cons

Feels clunky at times, some limited features.

Matthew
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 10/10/2024

Copper is so much better vs other CRMs: better UI, controls, and pricing!

Overall, I enjoy Copper much more than many of the other CRMs. In addition to the typical CRM features and functions, it performs better and faster. Although there are less features available (for my package), Copper serves my purpose for the team moment.

Pros

- Great UI -- faster, easier, and better real estate
- Great pricing for the small business owners
- Propagate info when converting leads to clients
- Ability to add custom fields (Very important for our industry!)
- Ease of creating automation of tasks, emails, and workflow
- Tasks are integrated into our calendar enforcing front-of-mind & completion
- Control access by teams and individuals (critical for our contract basis model)
- Create webforms/widget to generate Leads directly onto the system. (But must have your own website)

Cons

- Does not allow you to create custom reports without higher package
- Does not have ability to see if client has opened the email. It only log emails related to the contact.
- Does not have built-in mass email and tracking

Dainella
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2024

Easy to use with Gmail

Support has been great. Very little need for them as nothing has broken... not one single time! They seem to be building based off of their customer requests and growing thoughtfully. We are confident in our choice to go with them.

Pros

Easy, clean integration with Gmail. Fast. Collaborative features are great for teamwork.

Cons

No folders for email templates. Full sync with MailChimp can get costly quickly as the tiers jump you quickly up if your email audience is decently sized.

Alternatives Considered

Asana

Reasons for Switching to Copper

seamless integration with Gmail and team sharing of email templates, workflows, and deals/project tracking.
Monique
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 3/12/2024

Easy/Organized CRM

Overall experience using Copper is good. Easy to use and organize data. Filtering is great. Ability to customize the pipeline for opportunities is nice. Gmail integration is great. Exporting tools are very useful.

Pros

Organization and Clarity. Easy to understand and the filtering system is very efficient.

Cons

Chat bot. Difficult to get in touch with an actual person on the phone.

Jovy
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 6/12/2024

Thank you Copper!

Overall, I've been really appreciating having Copper around. It's extremely useful for organizing the hundreds of projects I oversee so whenever I have a call with this person or that person, I'm not scrambling to remember the details.

Pros

I like the UI design, the sorting features, the categorical colouring, and the consolidation of information/files. I also like that list item selections persist even after interacting with items, unlike classic spreadsheets like Excel and Sheets.

Cons

I hesitate to filter my lists because it feels sort of irreversible to an extent. I know it's not, but the act of going into the filter menu, changing pre-existing filters, and then pressing "update filter" *feels* hard to reverse. Subconsciously, I feel like if I changed my filter, I'm afraid of forgetting what it used to look like. I end up just sorting my column of interest alphabetically/numerically and then scrolling down the sorted list to the keyword I wanted to focus on. It would be cool if the filtering UX was a little less "daunting." I hope that makes sense!

Amber
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 4/12/2024

Copper Review 12/4

Overall it works well for what we need it but it can be a little bit lacking in some departments

Pros

The most use we get out of copper is the ability to track conversation and email threads relating to projects.

Cons

There seems to be some holes in analyzing data. Not the easiest thing to do. I also with you could send out weekly reports that show each individual project changes.

Clayton
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 2/12/2024

Great Product, good for productivity

Copper is a great platform that works well for my needs and the needs of our company.

Pros

Copper is great because it integrates really well with google and the google suite.

Cons

I do not like that the app has very limited functionality. Doing sales on the go without my laptop is highly difficult. I rely on copper a lot to stay focused.

Galen
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 2/12/2024

I really enjoy working with copper

I use Copper everyday with work. It has information on every event we book. Mostly I have an exceptional experience.

Pros

I like how vast it is. How much information is handy.

Cons

I find it somewhat frustrating to search Copper. Especially for events with multiple dates.

Luc Prem
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 11/8/2021

User experience

Pros

Ease of use and its strong and seamless integration with Google suite.

Cons

Personalized customer support when needed.

Phil
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/8/2021

Sales for Organic Maple Syrup

Great tool for the price and for a team.

Pros

A very essential tool, pretty easy to use for Sales CRM.

Cons

Lots of features are not needed for the basic sale of a grocery product.
Would like to link a People of a Company to be the Companies Primary Contact. so there is only one entry for that in the Company.
Wish saved files could be viewed and not just downloaded.

Alternatives Considered

HubSpot Marketing Hub and Insightly

Reasons for Choosing Copper

Copper (Prosperworks) is much better.

Switched From

Results

Reasons for Switching to Copper

Better team integration. Better Gmail intergration.
Bob
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/8/2021

Easy, Powerful CRM

If you are using Google Workspace, this is the simplest and most powerful way to manage your customers.

Pros

Copper lets me do everything within Chrome--creating contacts, opportunities and tasks; following up with leads; tracking projects; searching for all of the above. It has saved time, built efficiency, and boosted our revenue.

Cons

Customized fields aren't "smart." That is the only thing I can think of!

Deborah
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/9/2024

Work without copper would be messy

I appreciate the use of Copper in my every day work load. It makes my day to day tasks more organized and work flow more smooth.

Pros

My use of Copper for work, allows me to stay organized with keeping track of where I am with my leads and tasks. It helps me be more time efficient as well.

Cons

I like that copper provides email tracking and link click tracking. I wish my company would upgrade to this link tracking feature.

roman
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 7/10/2024

Copper Review

It has been great so far. Everything is straight forward and I enjoy the compatibility with Google

Pros

Its simple to use and has all the information that we need

Cons

There are some functionality I wish to see from copper like being able to export the Pipeline Records

Alternatives Considered

HubSpot CRM

Reasons for Switching to Copper

The price and value for our small company
luz mary
luz mary
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/8/2023

I have Increasing my efficiency and business organization

Automating tasks has greatly improved my efficiency and I am able to set up custom reminders and workflows to ensure that no sales opportunity is missed with this I have been able to stay organized and not miss any important opportunity.

Pros

What I like the most about this platform is that it has an incredible integration with Google applications. As a business that uses Google Workspace for our daily operations, having a CRM that automatically syncs with Gmail and other Google tools is really a huge benefit and that's why I don't have to worry about manually entering every interaction with my customers as with this platform I can automatically record all emails, meetings and tasks in the corresponding contact.

Cons

While the system offers a wide variety of pre-defined reports and data export, I would like the ability to customize the reports a lot more to my needs and while I can get the essential information I need, sometimes I would like more customization options and Flexibility in data presentation.

Yolandi
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 2/9/2023

Middle Child of the CRM World

Nothing to get excited about, if it wasn't for the client who insisted on using it, I wouldn't even have thought of it

Pros

It's inexpensive and the Google integration

Cons

Everything feels extremely limited with no flexibility or even room for movement

MAYERLY
MAYERLY
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/12/2023

Maximizing My Productivity and Sales.

Being able to view and update customer information without leaving Gmail is incredibly convenient and efficient.

Pros

It is extremely intuitive and easy to use. I didn't have to invest hours learning how to use new software, this is great.

Cons

What I liked least about the system is that despite its excellent integration, it can sometimes be less customizable than others on the market.

Glena Cristina
Glena Cristina
  • Industry: Textiles
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 2/5/2023

A must-have CRM tool

Copper has been a very useful tool for our company as it has allowed us to have a more efficient and organized customer follow-up, which has resulted in increased productivity and better collaboration among my team.

Pros

The best thing about Copper is its seamless integration with Gmail email. I can automatically add emailing contacts to my account and see the entire history of past interactions with a customer in one place. I also love how I can add notes and reminders to each contact to follow up in a timely manner.

Cons

sometimes the search for contacts can be a bit slow. However, this is not a big problem and does not significantly affect the overall user experience.

Denese Kyle
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/2/2023

Using Copper as a Real Estate EA

Awesome!

Pros

I like that we can access the software via mobile device and easily navigate. We have an option to customize contact type, details or information as needed. We can filter our leads and track them in a pipeline. We even have an option to export our data and easily track them in a sheet. The UI is very friendly and easy to use.

Cons

Setting up drip campaigns, sequence emails can be quite difficult for beginners. At first, the integrations confused me but the customer support representatives are very attentive and helpful.

Alternatives Considered

Zoho CRM, Pipedrive and HubSpot CRM
Marc-Antoine
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/8/2021

Copper is a great tool for sales, contacts and tasks management

Copper is defenitely a very powerful tool when it comes down to sales and task management. It is easy and instinctive to use!

Pros

As a booking agent and as an artist manager, the 2 things that I enjoy the most with Copper are the Task Manager and the Contact List features.

It goes without saying that the contact list manager is a very powerful tool. It is easy to use: whether you just want to browse through the contacts, uplaod/add new clients or even if you need to find a "needle in a haystack". All the filters that you can apply in a research are super helpful!

The task Manager is also one of the main feature that I use on a daily basis. I find it super easy and convinient to set up remainders and follow ups. It is also very useful when it comes down to dedicate tasks to colleagues (without having to talk to them, because you can be very clear using the "details" section).

Cons

I think probably the biggest issue I have with Copper is that we are all francophones at Doze Agency. Because the version of the software we are using is in English, we sometimes have problems with some "list management". We sometimes have to use some special caracters in French (for exemple: "é", "è", "à", etc.). Maybe a French version of the software is not an option, but a cool feature would be that the software could associate special caracters like "é" to the letter "e" or a caracter like "à" to the letter "a". I know it may sound strange to some, and I don't know to what extent there are other french speaking users of the software, but it would defenitely be a great plus!

Nathan
Nathan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
1

1
Reviewed on 5/2/2021

OK product. TERRIBLE customer service. DECEPTIVE cancellation policy

OK product. Terrible company to do business with. Avoid.

Pros

Attractive, easy to use, with good G-Suite integration.

Cons

Labyrinthian cancellation process with UI designed to lead users as far away from a successful cancellation as possible. No confirmations of cancellation in UI or emailed. No user viewable record of cancellation.

I was billed for 10 months after I thought I cancelled. When I tried to login after noticing the charges, I was unable to even after attempting to reset my password (No user exists).

I explained the situation to customer service and they reset my account and told me they weren't able to discuss refunds for the past 10 months until I processed another cancellation on my reset account.

I did so and was billed AGAIN two days later. When I contact customer service, they said that per their policy, not only was that charge valid, but that I would be charged AGAIN next month before charges stopped. When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it. I told them that their system does not generate cancellation emails and they said that per company policy, they would provide no refunds without proof of cancellation. PROOF THAT DOESNT EXIST BECAUSE THERE IS NO RECORD OF CANCELLATION EMAILED TO YOU OR AVAILABLE IN THE APP.

Response from Copper

Thank you for taking the time to submit a review. As a result of your feedback here and on other sites, and as a result of similar feedback from others, we have taken significant steps to improve as follows:

1. We hired a new VP of Customer Success, who took this problem on immediately.
2. He instituted 3 additional renewal email reminders: 90 days, 45 days, and 30 days before renewal
3. If the email reminder bounces due to account ownership changes, we assign the case to a Success Manager to track down the current owner to ensure the renewal notices are delivered
4. We adjust the renewal period not to start until we have confirmation that the account owner has been notified.
5. We rewrote our terms of service to make our policies more clear
6. We worked with support to provide clearer instructions on how to cancel an account.
7. We increased our support staff by 50% to make it easier for customers to get in touch.

We wish you all the best in your future endeavors.

Replied 12/7/2021
Andrew
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
2
Customer Support
0

2
Reviewed on 28/3/2018

Beware, especially when it comes to pricing

Beware of Prosperworks pricing strategy...of course nobody picks up a CRM system for a few months, not if you are making a serious decision for your company. Then, of course, the pricing decision favours the bigger payment annual plan (as opposed to the smaller monthly payment which is much higher on an ongoing basis) so I expect most businesses to opt for the annual plan.

But BEWARE of two things:
1) If you terminate at any time then "All charges are final, non-cancelable, and nonrefundable," This means you can sign on annually, use it for a month, give them their required 60 days termination notice, cancel.....but no refund.
2) AUTO RENEWAL. There is no prior notice on the 12 month mark. We had decided not to renew and thought we would get off the system at end of the 12 month period. Unfortunately, we thought we had commenced in March, but it turns out to be February, by which time the annual fee has been already taken from our account...then we are into the NOT REFUND terms.

Advice: I don't believe any small company can assess a crm for suitability during the 2 week free period after which we were forced to make a purchase decision. To save money (and we intended to be long term users) we signed on for annual plan. We stopped using the system after 6 months. I'm sure that Prosperworks knows this. This doesn't stop them from auto billing 12 months in advance without prior notice. Now we are paying for 2 years usage, having only used the system for 6 months.

More advice...the reason why we didn't immediately terminate from Prosperworks after 6 months (when we stopped using it) is obvious: we need to get our customer data out and that takes time. You should be aware of this as well: "All of Your Content on the Service may be permanently deleted by ProsperWorks upon any termination of your account in its sole discretion."

The customer service girl, after listening to my story said today "you can cancel on 60 days notice" but she did not tell me 1) that there would be no refunds (as per ProsperWorks terms) and 2) that they would delete all my data.

BEWARE BEWARE BEWARE. This is a marketing trap.

Pros

I thought the gmail integration would be a good idea, it turns out that you have to (almost) click every email attached to the customer to see what is going on and alot of emails are just copies of previous emails.

Prosperworks marketing is really good, and the interface and sell looks good.

Also, any person who reviews Prosperworks say within 2 months of using the system will likely give 5 starts....I think reviewers should wait a bit and test the system more. In our case, we have now been with the company and the software for over a year.

Cons

I concur with a previous user "3. Messy messy messy. The screen is just jammed packed with data, much of it useless, and it's difficult to find the data you want. Accordions inside of tabs inside of pop-ups? Really? Is that the best way to access the tasks associated with a client? It shouldn't take 3-4 clicks to get to a teeny tiny truncated accordion window of information. We should be able to see and sort through data related to a client within the main window. Bad design."

Andrea
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/8/2021

Everything I need for success in one platform

At first the learning curve with Copper CRM was difficult especially since I had been trained in other softwares. The video tutorials were a great help! At this time and after the learning curve I am very happy with my overall experience with Copper. I use it daily and enjoy how I can personalize the features to suit my sales and relationship management needs.

Pros

There are a few features in which I like most about the Copper CRM software. Firstly, the opportunities pipeline feature. This is a great tool in following the journey of prospective members and new members. When moving throughout stages of the platform intergrations allow for tasks to be automated with intergrations to Gmail. Which leads me to my next favourite feature which is the Gmail intergration and Zapier intergrations. This allows for my workflow to become much easier, built-in interaction tracking, and more. The email templates are a huge plus too!

Cons

It was previously the dashboard, but the recent upgrade which allows for a customizable dashboard is a wonderful added value.

Reasons for Switching to Copper

Intergrations, automations, and price.
Mark
Mark
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/8/2018

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

Pros

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite.

I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution.

I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Cons

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

Jason
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/10/2024

Copper CRM, a true industry winner in the making.

Overall, it's about the people. The people at Copper are amazing and if there's any investors who have yet to pour in, consider doing so because that's the most important part. Pour into the people and the tech will follow.

Pros

How attentive they are in helping you and most recently their drive to further improve the platform. They're growing into becoming a major player.

Cons

The interface and some of the intel features. Seemed too rigid and lagged behind some other players but they're addressing all that now and quickly at that.

Response from Copper

Thank you Jason! It's feedback like this that keeps us pushing to deliver the best experience possible. We hear you on the interface and intel features, and we're actively making strides to enhance those areas. Thanks again for your support and for being part of our journey!

- Jessica, VP Marketing

Replied 24/10/2024
Rich
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/1/2025

Excellent CRM with tremendous features without the over-engineering

Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. The connection to everyone's email is a huge time-saver, and it's extremely helpful to review something in my inbox and have their Copper profile pop up on the screen.

Pros

Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and have increased communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync.

Cons

Email Templates could be easier to use and more robust

Tiffany
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2024

Great CRM!

Makes my job so much easier! I can keep track of everything that needs done for each file. Good audit system for all processes!

Pros

So easy to use! Love the automatic tasks to remind me to get things done!

Cons

A lead/contact can be added multiple times. Would be nice if there would be a trigger that the lead already exists and is assigned to someone else.

Jon
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
4
Customer Support
1

3
Reviewed on 8/1/2025

Meh is pretty accurate

Describe your overall experience with Copper: meh

Pros

simple UI, good integration market for automating related tools

Cons

simple UI is also clunky and at times nonfunctional

the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution

the customer service is slower than before and literally no one wants to talk to a bot

the reporting tools are rudimentary, and i follow a concise 26-step process using the Copper API to extract customer emails when breaking down by certain criteria... not exactly user-friendly

Alternatives Considered

SugarCRM

Reasons for Choosing Copper

Google Workspace integration and cost of service

Switched From

Salesforce Sales Cloud

Reasons for Switching to Copper

Google Workspace integration and cost of service
Ivy
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/9/2024

Exceptional Experience with Copper CRM!

I've had a great experience with Copper. Their support team is helpful and always strives to find the best solutions

Pros

I like Copper because it integrates seamlessly with Google Workspace. It's user-friendly, quick to set up, and automates repetitive tasks and workflows. Additionally, fields and reports are easily customizable.

Cons

One limitation is that not all fields can be included in reports. This can be frustrating for users who need comprehensive reporting capabilities, as it restricts the ability to analyze and gain insights from all available data. Users might have to find workarounds or use additional tools to obtain the full scope of their data analysis needs.

Erin
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 21/10/2024

Copper goes great with Gmail

My company uses Copper because it integrates seamlessly with Gmail. I appreciate how I can see what is going on with customers because of the email tracking and feed.

Pros

The feed lets me know what is going on, and being able to edit records inside of lists is convenient. I also like the email tracking when it is functioning.

Cons

The reports are not very intuitive or easy to navigate, and the email tracking sometimes doesn't work.

Danielle
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/11/2024

Copper - Keep everything in 1 place

IT has been really good so far. Any issues I have I reach out for help

Pros

It keeps everything organized that I need in 1 place

Cons

Can't send more the 200 emails at a time

Andrea
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2024

Copper Review

Out of all of the CRM software companies we have worked with, copper has been the most useful for our business and everyday use.

Pros

Copper is very useful for our business to track out opportunities and have communication between all teams.

Cons

We did have an issue with our filters. When we move a job to "Won" you have to do it 3 times in order for it to disappear from the column but the Copper helpline is always able to help us reset our filters.

Duaa
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/11/2024

Easy to use

Pros

Without a doubt, Copper is the greatest. Despite being simple to use and easy for the team to embrace, it has a lot of power below.

Cons

Records that are inadvertently erased cannot be retrieved. If you unintentionally erase all of your contacts without performing a manual backup, that's bad.

Christina
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 2/12/2024

Easy Data and contact storage

It is beneficial and helps in data sotrage and details for projects. Ease in informational content

Pros

The auto email logging and linking to clients and contacts

Cons

Emails will auto link to incorrect opportunities with the same contact.

James
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 6/1/2025

Great for CRM, especially with Gmail management

Overall, I like Copper and its capabilities. I just wish its training programs were more robust.

Pros

Copper provides a comprehensive suite of tools that allows me to track existing clients, identify opportunities, and communicate with different audiences based on their customer profile. It is highly customizable, allowing my to create a unique workflow for my needs. However, the best feature is Copper's ability to sync with my Gmail-based work account, capturing all conversations with clients.

Cons

Copper's highly customizable setup is also its downfall: there aren't many resources for training to the specific needs I may have. In other words, Copper's training modules are very generic; their support is geared around how to use the platform instead of speaking to a specific need Also, there are Q&A forums and office hours with staff support, but there aren't many video tutorials. I learn best by following along in a guided exercise, but there aren't many video tutorials.

Other

Rodolfo
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
5
Customer Support
5

3
Reviewed on 23/9/2024

Pipeline let's go

Overall experience it's positive. Of course there are more features that I need to explore. I will do that when I upgrade my version.

Pros

You have a great user design and it's super easy to get things done.

Cons

Pipeline. I think there a lot of things to improve there. I don't if I make a comment on the company pipeline that comment does not appear on the company profile as well.

Response from Copper

Hi Rodolfo, thank you for your review! I've submitted your feedback about Pipeline comments to our product team for future consideration. If you have any other feedback, let our team know via chat support.
Jessica at Copper

Replied 3/10/2024
Nikki
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/12/2024

Copper makes my life easier!

Copper makes my life easier. I have had nothing but good experiences with the software and highly recommend it to anyone with a large or small organization.

Pros

Copper is so easy to use! It helps me stay organized and make sure that nothing is missed. It works so seamlessly that I have never even needed tech support. Highly recommend.

Cons

Honestly, I have not found any cons thus far. I have been using Copper for almost 4 years now.

Petr
Petr
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 26/1/2024

Selection of a CRM Tool for emerged startup

quite ok but the price was too high for such a product for a small startup where we would need 7 accounts from 20 people total...as we do not have a dedicated sales or crm person that was killing it

Pros

there were good reviews so copper made it to the shortlist in selection for a CRM tool

Cons

the features seemed to be good 2 years ago but the development of the product seemed to be not evolving
also compared to Nethunt the pricing was double so it lost mainly on the market price

Response from Copper

Hi Petr,

We appreciate your feedback. Since you left this review, we’ve recently released new and improved functionality in our platform from re-envisioned pipelines to our new forms and email automation features. We hope you’ll reconsider Copper in the future. We have much more planned as we continue building a comprehensive end-to-end relationship management tool for our customers.

Until then, we wish you all the best,
Melanie at Copper

Replied 23/4/2024
Will
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2024

Copper is great

I use copper 10 times a day to track deal progression at our firm. It helps me do that.

Pros

Copper is intuitive to use, provides great visuals, and enables impeccable analysis.

Cons

There are no problems with Copper just people inputting information wrong.

Jamie
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 26/11/2024

Love Copper

Very happy - use it every day and find it to be super efficient and flexible - saves me time and makes me more organized and productive.

Pros

Ease of use and integrations with my various other systems/software

Cons

Have to pay for support via zoom but the chat bot function works pretty well

Jonathan
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 2/12/2024

Good Platform Interface But Needs Improvement

Overall, it has potential but needs work. They are adding features, but some of them should have been there from day 1

Pros

Love the user interface and the addition of features like automated emails recently

Cons

Seems to fall behind in functionality compared to industry leaders like Salesforce

Dulce
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2023

Best CRM I’ve come across!

Overall I think it’s very user friendly and I love that the app is also very convenient to use. Helps it’s stay organized on the go as well. It also very rarely crashes. I would say it has crashed twice in the 4+ years I’ve been using it.

Pros

I love that we are able to track everything related to a specific client. Every email, text, phone calls, task, state a case is in, etc. You can also make calls straight from the mobile copper app! So convenient. The administrator is able to customize the contacts to include what is necessary for their type of business. It also shows when some created a task, assigned a task, completed it.

Cons

The only issue I can complain about is not about Copper itself but about the extension I have installed to chrome. I love that I can sync/relate emails to copper contacts so that all correspondence related to a contact shows up on that individuals copper—especially since we receive emails from courts, prosecutors, etc. and it’s helpful to sort the emails to the correct contact in copper. My main complaint is that once you “relate” an email to copper, you can’t unrelate it. Since we have hundreds of active cases at a time and we receive hundreds of emails daily, it’s easy to accidentally relate it to the wrong person. The only fix I’ve found is that you can delete the email in the copper contact feed (it does not delete it from Gmail) but it does leave a block in the feed that says “this email was deleted” which of course doesn’t look good. Really wish there was a way to unrelate emails altogether.

Brett
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

Copper review

Very helpful and beneficial! Always helps me accomplish my tasks in a timely manner!

Pros

I love how it keeps everything so organized and neat!

Cons

There is nothing I dislike. I think it does a fantastic job.

ANASTASIA
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/1/2025

COPPER FEEDBACK

IT HAS BEEN A REALLY PROACTIVE AND OVERRAL GOOD EXPERIENCE, AND I WOULD RECOMMEND IT TO OTHER COMPANIES LIKE MY OWN.

Pros

THE ABILITY TO SEE ALL THE INFORMATION FOR THE CONTACT, THE PROJECT AND MORE IN ONE PLACE,

Cons

IT HAS ALOT OF PERSONALIZED OPTIONS THAT CAN BE A LITTLE OVERWHELMING.

Doug
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

3
Reviewed on 9/1/2025

Room for improvement

It definitely has made organizing & monitoring opportunities easier than our previous process.

Pros

The pipelines make it easy to review the current stage of opportunities to see where bottlenecks occur & to keep opportunities moving.

Cons

Glitchy filters for activities in opportunities. The messages are not filtered according to the checked filters. They need to be unchecked & rechecked every time an opportunity is selected in order to display correctly. It is very frustrating.

Aaron
Aaron
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2025

Good app for sales

Great, no issues using the program. Company provided

Pros

Usability, great program for sales and keeping track of your customers.

Cons

None, I haven't ran into any issues using copper/

Dennis
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2024

Luckydog Recreation Copper Review

loving it, fast and easy to navigate and easy to read

Pros

Easy integration with other docs, easy to navigate the site

Cons

A bit fussy about searching for a name if spelling is incorrect

James
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 21/10/2024

Copper CRM review

Pleased so far but they need to put more into development of features

Pros

It's cost effective and much cheaper than the alternatives

Cons

The livechat feature isn't live. It takes a few hours to get a response

Orla
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/9/2024

Really love it!

Really great. Easy to use and super intuitive

Pros

- How easy it is to learn. I use google for everything else so this was a breeze to learn

Cons

- Not much at the moment, nothing I don't like about it

616 reviews

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