Kangarootime

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Kangarootime

Kangarootime is an automated child care management solution designed for directors, owners and parents. The solution is deployed in the cloud and offers features including recordkeeping, employee management, class management and accounting. Kangarootime provides parents with daily messages, photos, emails and feedback through a single interface. The solution automatically generates billing statements and collects tuition fees. In addition, it also maintains daily audit logs and can track check-in and check-outs. With employee management, Kangarootime manages employee attendance, clock-ins, clock-outs and staffing details. It also facilitates internal messaging and calendar functionality. In addition, it offers integration with accounting software and provides solutions like after-school programs and home daycare solutions. Kangarootime has native mobile apps for Android and iOS devices and provides support via online help and over the phone.
Kangarootime Software - Kangarootime's Kiosk App allows for an easy check-in process.
Kangarootime Software - Kangarootime's Enrollment Dashboard makes it easy to manage leads, optimize center capacity, and increase enrollment.
Kangarootime Software - Manage and monitor accounts and their important information at your center using Kangarootime's account overivew.
Kangarootime Software - Customize and manage your center's classes and schedules.
Kangarootime Software - Manage payments using Kangarootime's payment dashboard. Monitor processed, flagged, and failed payments. Gain insight into your center's financial data with in-depth reporting.
Kangarootime Software - Kangarootime's all-in-one Parent App allows families to monitor digital daily notes, view upcoming events, send messages, see pictures, pay their bill, and more.
Kangarootime video
Kangarootime Software - Kangarootime's Kiosk App allows for an easy check-in process. - thumbnail
Kangarootime Software - Kangarootime's Enrollment Dashboard makes it easy to manage leads, optimize center capacity, and increase enrollment. - thumbnail
Kangarootime Software - Manage and monitor accounts and their important information at your center using Kangarootime's account overivew. - thumbnail
Kangarootime Software - Customize and manage your center's classes and schedules. - thumbnail
Kangarootime Software - Manage payments using Kangarootime's payment dashboard. Monitor processed, flagged, and failed payments. Gain insight into your center's financial data with in-depth reporting. - thumbnail

Kangarootime pricing

Kangarootime does not have a free version but does offer a free trial. Kangarootime paid version starts at US$100.00/month.

Starting Price:
US$100.00/month
Free Version:
No
Free trial:
Yes

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Browse Kangarootime Reviews

92 of 92 reviews
Sort by:
Verified Reviewer
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

3
Reviewed on 6/2/2018

Functional and useful to a parent

I was able to see pictures and access my child's whole day with the click of a button.

Pros

I like that the app and the website have the same set up and system functionality. It was easy as a parent to use the system, once I was set up into it. Payments were a breeze in the system, as well. The check in system was helpful and secure.

Cons

The pictures would glitch and freeze in the app, even when properly updated. On the website version of the software, once pictures were in the system for more than a week, they were unable to be opened.

Response from Kangarootime

Thanks so much for your review! The parent app is undergoing so very exciting changes and will provide you with some AWESOME functionality very soon. We are always so glad to hear from our parents and our goal is to bring you a connected experience. Please reach out to our customer success team any time!

Scott Wayman
Founder and CEO

Replied 8/2/2018
Daria
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2019

Kangarootime Pros and Cons

Kangarootime has been easy to navigate as far as invoices and billing. The team that we were set up with to launch the app for our school was phenomenal and responded quickly. The PDF files of "How-To" for Kangarootime that were provided for us to share with new families were very helpful as well.

Pros

This software has features that allow childcare centers to communicate with families as well as send pictures of their children.

Cons

The app does not notify families when a photo has been sent and our teachers find it difficult to manage the "rooming" feature. The function of tagging children in photos seems to be more difficult and has more steps than other apps that I have used in other daycare centers.

Alternatives Considered

Tadpoles

Reasons for Switching to Kangarootime

Kangarootime directly linked to our key less entry system KISI which allows parents easy and secure access to enter our building.

Response from Kangarootime

Hi Daria - Thank you so much for taking the time to write a review about Kangarootime. We're thrilled to hear our invoices and billing are easy to navigate, and that our customer service has been so helpful. We will share the parent communication feedback with our product teamif you have any additional feedback in the future, please reach out to us!

Replied 12/12/2019
Katie
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
2
Customer Support
5

3
Reviewed on 3/2/2022

Kangarootime Review from a previous teacher, now Assistant Director

I love being able to communicate everything that we did for the day for each child; whether it's care or educational based. There are a few other "shortcut" options I would love to see, but overall I appreciate having a program that has many options to show the parents the quality care we provide!

Pros

I really like that you can tell the parents everything about their child's day, daily! It's nice to be able to communicate with them using the messaging portion of the app as well.

Cons

There are some aspects of Kangarootime I would change. For Education: When uploading pictures, it would be nice to be able to upload more than 2-3 pics at a time. Also, I would love to see more "milestone" options to click when observing what they learned.

Response from Kangarootime

Hi Katie, thank you for taking the time to write us a review! We're so glad to hear you enjoy our communication features. Stay tuned as we continue to improve our user experience! Thank you again for your feedback!

Replied 4/2/2022
Frances
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2019

Kangarootime

Amazing!

Pros

That it is all inclusive for out industry. Billing, daily reports for children, employee time cards, etc.
The customer service is fantastic. I really love this program!

Cons

I don't have any cons about this software. The cons that I did have they have corrected or are in them process of fixing.

Alternatives Considered

Lillio and brightwheel

Reasons for Switching to Kangarootime

All inclusive program as mentioned above and the customer service.

Response from Kangarootime

Hi Frances - Thank you so much for taking the time to write a review about Kangarootime. We're thrilled to hear that the billing, daily reports and time cards have been helpful to your centers. We also love to hear that our customer service team has been helpful to you! If you have any feedback in the future, do not hesitate to reach out to us!

Replied 27/12/2019
Pamela
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2019

KangarooTime Review

Overall our experience has been good.

Pros

The excellent customer support we always receive. And the fact that they take our ideas and implement them the best they can.

Cons

Invoices don't go through like they are supposed to on some families. Which causes frustrations.

Response from Kangarootime

Hi Pamela - Thank you so much for taking the time to write a review for Kangarootime. We're so happy to hear you've had a good experience with us and that our team has been responsive to feedback. We will take your input about invoices and share it with our product team. If you have any additional feedback in the future, feel free to share it with us!

Replied 12/12/2019
Jennifer
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/12/2019

Saint Francis

The one great benefit we have experienced is the automatic charging of the accounts. We used to have to charge the accounts each week.

Pros

I like that we can send mass emails to all of the parents at the same time, the children's dailies can be sent electronically, pictures can be taken of the children for the parents to see daily, can keep an up to date account of the parents tuitions.

Cons

Our parents have had some issues with the app and setting up their accounts. We have also had issues with the charges

Alternatives Considered

brightwheel

Reasons for Choosing Kangarootime

We switched so that we could use less paper and go green.

Switched From

Procare Solutions

Reasons for Switching to Kangarootime

Easier to use and had all of the elements we were looking for

Response from Kangarootime

Hi Jennifer - Thank you so much for taking the time to review Kangarootime. We're thrilled to hear that we've made parent communication and charing of the accounts easier for you! We will share the feedback about parents setting up the accounts and charges with our product teamif you have any feedback in the future, do not hesitate to reach out!

Replied 12/12/2019
April
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2019

LOve Kangaroo Time

Pros

I like the ease of use for our parents and our Staff. We like that it allows the administration staff to see the staff to child ratio at all times.

My favorite feature is the automation of the billing cycle. I do not have to push a button every week to push the invoices out and I do not have to run parents payments.

Cons

That we can not add both parents at registration. We can only add one and they have to invite the other parent, this has caused some issues with some families.

Response from Kangarootime

Hi April - Thank you so much for taking the time to write a review for Kangarootime. We're thrilled to hear that your parents and staff find it easy to use. We also shared the feedback about registration with our product teamwe have some exciting new features launching next year! If you have any input in the future, feel free to share it with our team.

Replied 19/12/2019
MaryKate
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/2/2024

Easy to use for everyone

Kangarootime misses nothing! You can do everything through Kangarootime. It is great that families don’t need multiple apps or accounts to manage their children’s enrollment.

Pros

I love the Point of Care app, which is an upgrade from the K1 website. Moving teachers from room to room is easy, and communication with the buildings various populations is much easier on K2!

Cons

Our parents don’t seem to love it as much as K1.

Response from Kangarootime

Hi MaryKate,
Thank you for taking the time to write us a review! We're so glad to hear the transition from our legacy platform has been positive. We appreciate your feedback on our Point of Care and Parent Apps. If you have any additional feedback, don't hesitate to reach out! Thank you again,
The KT Team

Replied 1/3/2024
Teresa
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/2/2024

We love Kangarootime

We love the ease of the program and the ease of the set up. All features are easy to use.

Pros

The ease of Kangarootime. Easy to communicate with parents. Check in for parents is fast and easy.

Cons

Once in awhile you run into a glitch. Sometimes families are not able to check in their child.

Response from Kangarootime

Hi Teresa,
Thanks so much for writing us a review! We're so glad that you've had a good experience using our software. If you have any additional feedback, don't hesitate to reach out! Thanks again, The KT Team

Replied 19/2/2024
Erin
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2024

KT TIME ROCKS!

I have had a good experience with it, and anytime I need help, you are always there.

Pros

I like the ease, and the communication that we can provide to our families.

Cons

The only thing that I dislike is when you change and invoice, and its stops the auto payments from going through.

Response from Kangarootime

Hi Erin, Thank you so much for writing us a review! We appreciate your feedback and are so glad to hear you've had a good experience with our software. If you have any additional feedback, don't hesitate to reach out. Thank you again!

Replied 15/2/2024
Rebecca
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 29/9/2022

Everything in One!

Pros

Kangarootime makes daily operations easier. I can check attendance to see how many kids I am expecting. Staff and parents can communicate during the day through the messaging app. Multiple people can be included in a message through a feature to message an entire classroom or the entire center! Billing is done right through the app; parents setup automatic payment through their bank account or credit card so weekly all I need to do is verify the charges. Parts of billing can be confusing like when charges for next week are visible to the parent. It is easy to identify children with allergies because a yellow ring appears around their "face". Parents can put contact information into the app which makes it easier for staff to contact parents.

Cons

I wish the messages part of the software could be organized, for instance sort messages into different folders; or filter by date or classroom or search word. It is time consuming to sort through an inbox to find what you are looking for.

Response from Kangarootime

Hi Rebecca, thank you so much for taking the time to write us a review! We're so glad you enjoy the all-in-one functionality of our platform. We love hearing how you use Kangarootime to communicate with families and make billing easier. Thank you for the feedback on our messaging feature. We're always looking to improve! Our team is here if you need anything or have any additional feedback. Thank you again!

Replied 4/10/2022
Staryl
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 2/2/2022

Everyday Use

My overall experience with Kangarootime has been great. It is the best one that I have used so far. It does what I need it to do.

Pros

I use the childcare aspect of the software. It is easy to use once you know how it works. The communication between the parents and teachers is wonderful. It's easy to use especially for the parents. Billing is easy to use also. I like seeing the centers and which children are in the room and how many. It's very helpful. Signing in for the day is easy and if someone forgets to punch in or out, it's easy to correct. All the different features are easy to use and very helpful. If I'm not sure how to do something Kagarootime does respond in a timely manor.

Cons

The scheduling app is not that friendly. But it is getting better. Also it doesn't update quickly when checking in/ out children, I'm always refreshing it.

Response from Kangarootime

Hi Staryl, thank you so much for taking the time to write us a review! We're so glad to hear you like the parent communication, billing, and check-in features we offer. Our customer support team is always here to help with any additional feedback you may have. Thank you again!

Replied 22/8/2022
Shannon
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

5
Reviewed on 4/3/2022

Admin User

I really enjoy Kangarootime and all that it offer for both families and staff.

Pros

I really appreciate the classroom and daily note sections of KT as well as the messaging features.

Cons

It would be nice to be able to move employees in between facilities and have the immunization section easier to input informmation.

Response from Kangarootime

Hi Shannon, thank you so much for your review! We're so glad to hear you're enjoying Kangarootime and our classroom management features. Our new platform has the capabilities to move employees and families between different centers -stay tuned! Thank you again for your review and don't hesitate to reach out with additional feedback!

Replied 7/3/2022
Jessica
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 28/1/2022

Accounting Perspective

We would like Kangarootime integrated with our payroll software in the year 2022.

Pros

User-friendly interface. If the report isn't there, Kangarootime will create it for you.

Cons

There could be more beneficial information in there on a 'dashboard' that pulls metrics on a daily basis. I believe K2 will be able to do this.

Response from Kangarootime

Hi Jessica, thank you for taking the time to write a review! We're glad to hear you enjoy our interface and that our team has helped you with reporting. If you have any other feedback in the future, please reach out!

Replied 31/1/2022
Christine
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2019

Kangarootime Rocks!

Pros

We can't believe how much time we have reclaimed since beginning with KT. The parents love the real time updates and the staff loves the visual cues and intuitive use. I love that parents can pay online and I now receive over 90% of tuition in the first week of each month!

Cons

Wishing I could upload a word document right into class notes so that we can upload flyers and lesson plans.

Response from Kangarootime

Hi Christine - Thank you so much for taking the time to write a review for Kangarootime! We are thrilled to hear that our software has helped your team save time and that we've helped improve communication with your staff and families. We have shared your feedback about uploading Word documents with our product team. If you have any feedback in the future that you would like to share, do not hesitate to reach out.

Replied 19/12/2019
Alicia
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/4/2022

Review

Pros

I like the ease of looking up children, family information, and all accounts are put together.

Cons

There are options that could be improved or some are missing. Sometimes (especially on the parent end), the software glitches.

Response from Kangarootime

Hi Alicia, we appreciate you taking the time to write us a review! We're so glad our system has made managing accounts easier for your center. We're constantly working to improve the software so if you have any additional feedback, don't hesitate to reach out! Thank you again!

Replied 11/4/2022
Dawn
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 16/12/2019

Review

Overall my experience has been great. [SENSITIVE CONTENT HIDDEN] is amazing and ready to jump in and help when I have a question, concern or suggestion.

Pros

I like that I can set up the billing process and leave it to run everything.

Cons

Pulling reports is a bit trying. Putting in an excel doc instead of just giving info needed. After getting the excel spreadsheet, I then have to manipulate it to get the exact info I need out of all the info it gives me.

Response from Kangarootime

Hi Dawn - Thank you so much for taking the time to write a review for us. We're thrilled to hear that Kangarootime has helped with your billing process and our customer service team has been a great resource for you! If you have any more feedback in the future, don't hesitate to reach out to us!

Replied 19/12/2019
Verified Reviewer
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
1
Ease of Use
2
Customer Support
0

2
Reviewed on 18/4/2019

A Step Down from Previous App

Pros

It's slick looking and has all of the pieces you'd want as a parent of a child in daycare. Photos, notes, messages, check in/out

Cons

No notifications other than messages. Other apps will allow push notifications for all updates provided by the facility and this one doesn't. Also, on the activity feed, there is no time stamp. It rounds up/down to the closest hour (e.g. "about an hour ago") instead of saying "38 minutes ago" which is pretty useless when I need to know when the next meal or nap is due.

Response from Kangarootime

Hi! Thank you for the feedback! We totally understand your need for exact timing on your child's activities, so be sure to check out the "Daily Reports" section through the left hand menu where you can view your child's day with timestamps listed next to each entry. As for the notifications, we'll add some more customization in the future so you can choose what actions will alert you. Our goal is to create something that will fulfill everyone's needs, so thanks again for the feedback and feel free to reach out to us at [email protected] for any other questions about the new app!

Replied 23/4/2019
Leigh
Leigh
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/7/2019

It's a wonderful tool to connect with others!

Pros

The ability to digitally communicate with clients/parents/coworkers, upload and store photos, and share special milestones

Cons

There are some bugs to work out from time to time but their customer service team is very responsive and always willing to take suggestions

Response from Kangarootime

Leigh,

Thanks so much for the feedback. We are REALLY excited to show some of the new features and look forward to the continued feedback.

Replied 19/7/2019
Kristy
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 18/12/2019

Good software for Child care facilities

Helps our teachers keep track of diaper changes, feeding etc. Billing is a little confusing but has been helpful.

Pros

Helps with handling billing and payments

Cons

Needs a home button on all pages. Some features are hard to use or find.

Alternatives Considered

Lillio

Reasons for Switching to Kangarootime

Pricing

Response from Kangarootime

Hi Kristy - Thank you so much for taking the time to write a review for Kangarootime. We're glad to hear that we've been helpful with handling billing and payments. We have shared the feedback about the home button with our product team. If you want to provide more specific feedback to us, do not hesitate to reach out. Thanks again for taking the time!

Replied 19/12/2019
Cynthia
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/12/2019

Kangarootime is a great tool for preschools and childcare centers

My overall experience with Kangarootime has been great! The customer service team is swift and considerate. They take suggestions to help make the software more user friendly for our environment.

Pros

What I like most about the software is the tracking and reporting ability for anything we might need.

Cons

What I like least about this software is some of the functions require lots of steps that sometimes I forget.

Response from Kangarootime

Hi Cynthia - Thank you so much for writing a review about Kangarootime! We're happy to hear that the tracking and reporting has been helpful to you. We have shared your feedback about the multiple steps with our product team. If you have any input to share in the feature, please reach out to our team!

Replied 19/12/2019
Verified Reviewer
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 20/8/2018

Kangaroo Time has changed how we communicate with parents

Pros

I love that I can digitally communicate with parents throughout the day to send photos, anecdotes, and reminders. It has changed how we communicate with them and eliminates all of the unnecessary paperwork.

Cons

There are still some bugs to work out but I can see that the team is working hard to make improvements

Alexa
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 16/12/2019

KangarooTime

Pros

I like the Customer service most about this software.

Cons

I like the billing Features least about this software.

Response from Kangarootime

Hi Alexa - Thank you so much for taking the time to write a review about Kangarootime. We're happy to hear that our customer service team has been helpful! We would love to hear more about your challenges with the billing featureplease reach out to us and we would be happy to discuss in further detail. Thanks again for taking the time!

Replied 19/12/2019
Cecilia
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 19/12/2019

Kangarootime surve

Pros

The ability to see who has checked in and when

Cons

Parents have a hard time setting up or editing profiles

Response from Kangarootime

Hi Cecilia - Thank you so much for taking the time to write a review about Kangarootime. We're glad to hear that the check-ins have been helpful at your center. We have shared your feedback about setting up profiles with our product team. If you have any feedback in the future, do not hesitate to reach out.

Replied 27/12/2019
Christina
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/9/2017

I have enjoyed the software and the switch over.

It is mostly a time saver and parents love being able to pay online

Pros

I like having all of the parent communication piece and my management piece in one software. like being able to look at what the teachers are inputting.

Cons

Not having the Employee section ready and not having the Federal Food Program forms ready. Right now not being able to sumbit this form

Response from Kangarootime

Christina, Thanks so much for the review. Employee section and Food Report automation will be here before the end of the year! Thanks so much for being the best!

Replied 13/9/2017
Julie
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/2/2024

Daily use

I enjoy using Kangarootime. I'm still learning, and looking forward to new updates.

Pros

I like the messaging feature. It makes it easy to communicate with parents and staff.

The customer support is wonderful, especially Eric. He is my go-to guy!

Cons

I wish there was an easy way to receive a notification on the Admin side. I know parents receive a notification when they have a message, it would be nice if Admin could receive a notification on their phone or computer when they have a new message. Often, I am away from my desk, so this would make it easier.

Response from Kangarootime

Hi Julie, Thanks so much for taking the time to write us a review! We're so glad to hear you like our messaging feature and the customer support we offer. If you have any additional feedback, don't hesitate to reach out!
Thanks again,
The KT Team

Replied 26/2/2024
Sr. M. Mercedes
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2024

GAME CHANGER!

Their exceptional 5-star customer service compensates for any minor shortcomings. I know they take my comments and recommendations seriously.

Pros

Kangarootime has truly transformed our childcare facility's operations, especially in maintaining proper ratios. With its seamless interface, we've seen a remarkable increase in monthly finances as we efficiently collect payments and empower parents with financial control. The platform's reporting tools are excellent.

Cons

The admin dashboard could improve its view of student-teacher messaging. Increase/enhance employee-focused reports.

Alternatives Considered

Smartcare and brightwheel

Reasons for Choosing Kangarootime

After a frustrating experience with Procare's sluggish service and overwhelming array of reports, our switch to Kangarootime has been a breath of fresh air. Gone are the days of waiting endlessly for support; Kangarootime's prompt and attentive customer service is a game-changer. Our transition to Kangarootime has been seamless, and we couldn't be happier with our decision.

Switched From

Procare Solutions

Response from Kangarootime

Hi Sr. M. Mercedes, Thank you so much for writing us a review! We're so glad to hear that Kangarootime has transformed your business. Our team really appreciates your kind words and feedback. If there's anything else we can do to improve your experience, don't hesitate to reach out!
Thanks again,
The KT Team

Replied 22/2/2024
Melissa
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 14/2/2024

Kangarootime Review

Pros

I love how easy it is to input your classroom's daily happenings. It's very user-friendly to check kids in and out and move them from one class to another.

Cons

I don't like that we can't message one class at a time. You can either message the whole school or a single child but you can't select classes to message.

Response from Kangarootime

Hi Melissa, thanks so much for taking the time to write us a review! We're so glad that you like our platform's classroom features! We're always looking to improve our product and will pass your feedback on to our team. If you have any additional feedback, don't hesitate to reach out. Thank you again! - The Kangarootime Team

Replied 15/2/2024
Karley
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 14/2/2024

Thank you for making our day to day automated!

Amazing company that continues to improve and grow. Happy to see things change and get better week by week!

Pros

Their support and staff are incredible. They go out of their way to help and listen to any concerns or suggestions.

Cons

I sometimes need forms or documents that cannot easily be generated.

Alternatives Considered

Lillio and brightwheel

Reasons for Choosing Kangarootime

They were discontinuing our product and we used paper parent notes each day. This change made sense!

Reasons for Switching to Kangarootime

Friendly and NON PUSHY staff. I still have calls monthly coming in from other companies trying to get me to switch.

Response from Kangarootime

Hi Karley, thank you so much for writing us a review! We're so glad to hear you've had a positive experience with our team and platform. We're always looking to improve our software so if you have any additional feedback, don't hesitate to reach out! Thank you again, The Kangarootime Team

Replied 15/2/2024
David
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/3/2024

One stop shopping. Kangaroo does it all.

clean use, easy to work with, second to none in customer service to explain how to or do it for you!!! 500 stars Yes... I know but not being a tech guy, I am impressed.

Pros

I'm not a tech guy AT ALL. Even found it easy to use

Cons

not able to send videos (BUT THEY ARE ABLE WHEN K2 DROPS)

Response from Kangarootime

Hi David,
Thanks so much for taking the time to write a review about your experience using Kangarootime! We're so glad to hear that our software has been user-friendly and our customer service team has been helpful. If you have any additional feedback, don't hesitate to reach out.
Thanks again,
The KT Team

Replied 5/3/2024
Karly
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2024

Parent Communication and Updates

Great! My staff and families love it! It is easy to use and easy to read.

Pros

Parents love the updates on the app, pictures are easy to see, and it shows each days report. Billing is much easier and auto pay can be turned on and you will see detailed messages if payments are returned, pending or failed with an explanation. Multiple parents can be set as primary guardian and can get message notifications.

Cons

You cannot send individual messages to the staff.

Response from Kangarootime

Hi Karly, Thanks so much for taking the time to write us a review! We're so glad to hear your parents love the app and that billing is easier for your team. We're always looking for feedback to improve our product and we appreciate your response. Thank you again!

Replied 15/2/2024
Ashley
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

3
Reviewed on 14/2/2024

Kangarootime is ALWAYS there for your child care business' success!

Pros

Kangarootime is always there for me and my team whenever we have questions or need a solution! Kangarootime is always thorough and makes sure that their customers are happy and able to run their school as safe as they possibly can!

Cons

Right now my biggest complaint with Kangarootime would be that Point of Care can only be used on a tablet or Mac (able to get the app). My work computer is a desktop and I do not always have access to a tablet. I wish that Point of Care was able to be accessed on the computer AND tablet! I love that there is an app, just wish there was an option for admin. who do not always have access to a tablet.

Response from Kangarootime

Hi Ashley, thank you so much for taking the time to write us a review! We love to hear that our team has been there to help you along the way. We've heard your feedback regarding Point of Care and are actively working on a solution. Stay tuned! Thank you again for your review. If you have any additional feedback, don't hesitate to reach out. Thank you again, The Kangarootime Team

Replied 15/2/2024
Daria
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/2/2024

All You Need in One!

Pros

I love how Kangarootime is a multi-functioning app! I can process billing, maintain attendance records, keep contact information for all families, manage a healthy communication system with families, send photos to families and manage a secure keyless entry system for entry into my center.

Cons

I don't have much negative feedback on Kangarootime. Overall, I am very pleased with the service.

Alternatives Considered

Tadpoles

Reasons for Switching to Kangarootime

The door integration with Kisi for the keyless entry system/Bluetooth security.

Response from Kangarootime

Hi Daria, Thank you so much for writing us a review! We're delighted to hear that you've had a positive experience with our platform and that it helps manage all aspects of your center. We're always looking for ways to improve our product so if you have any additional feedback, don't hesitate to reach out! Thank you again. - The Kangarootime Team

Replied 15/2/2024
Ashley
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2024

Love Kangarootime!!

Overall, live KT and everything it offers my company!

Pros

How much customer support comes with the company and how easy it is to use.

Cons

I will when we receive messages from families we received an email stating they messaged us.

Response from Kangarootime

Hi Ashley,
Thank you for taking the time to write us a review! We're so glad to hear that our software is easy to use and that your parents love it. If you have any additional feedback, don't hesitate to reach out.
Thanks again,
The KT Team

Replied 22/2/2024
Kim
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2024

Kangaroo time makes my job easier

Pros

I love that I can track a child's immunizations and records easily and know who is out of date for shots.
Having the messaging system between teachers and parents help without having to answer the phone during class.

Cons

That we only have the ability to onboard one parent when registering a family.
There's no way of searching old messages by sender or topic. We have to go through pages of days to find an older message.

Response from Kangarootime

Hi Kim, thank you so much for taking the time to write us a review! We're so glad you like our messaging and immunization features. We're always looking to improve and will share your feedback with our team. Thank you again! - The Kangarootime Team

Replied 16/2/2024
Shelby
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

3
Reviewed on 24/2/2024

Easy to use

Pros

That it is very user friendly. Customer service is outstanding when needing help.

Cons

Not being able to have an app for admin and not being able to get message notifications.

Response from Kangarootime

Hi Shelby,
Thank you for taking the time to write us a review! We're so glad that you've had a good experience with our software. We're always looking to improve our platform so if you have any additional feedback, don't hesitate to reach out!
Thanks again,
The KT Team

Replied 26/2/2024
Hannah
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 15/2/2024

KT MLCC-Recent Implementation

Pros

-Customer Service: [sensitive content hidden] was and is excellent. He has helped our company (6 childcare sites) set up Kangarootime and get everything started at each location. He is always available and has been beyond patient with us learning the new technology so we can meet our families needs. [sensitive content hidden] goes above and beyond!

Cons

-Ease of use at times for teachers in POC
-Technology disruptions within the app--cannot provide accurate info to needed personnel due to this
-Messaging feature-crashes and lose message

Response from Kangarootime

Hi Hannah,
Thanks so much for taking the time to write us a review! We loved connecting with your team at Bounce and are so glad you've had a positive experience with our software. We will pass your feedback on to our team and continue working on improving our product. If you have any additional feedback, don't hesitate to reach out. Thank you again! - The KT Team

Replied 19/2/2024
Jeremy
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2022

Great partnership

Pros

Customer service is top notch. We have enjoyed working with the KT team and look forward to our continued partnership. The platform is simple to use for the end user. The apps work great and the reporting is better than any we have seen.

Cons

There have been some hiccups as we work on making the system work for us. However, KT's customer support has worked with us nonstop on addressing any concerns we have.

Alternatives Considered

Jumbula

Reasons for Choosing Kangarootime

Better data reports and overall features.

Reasons for Switching to Kangarootime

Jumbula refused to work with us. They were to slow to answer questions and said they wouldn't make any adjustments we needed to use the platform.

Response from Kangarootime

Hi Jeremy, thank you so much for taking the time to write us a review! We appreciate AlphaBEST's partnership and support. With your help and feedback, we're able to make a beautiful product for centers. As always, don't hesitate to reach out if you need anything. Our team is here to help! Thanks again! - The Kangarootime Team

Replied 4/1/2023
Jill
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/4/2022

Helpful Tool

Kangarootime is a software package that takes care of my of our needs in our PDO & Preschool program. It covers billing & payments for our families, tracks employee time worked and allows for daily communication with our families. Overall, we are pleased with KT and the service they offer.

Pros

This is the first software program that our center has used. The billing and auto pay is wonderful! There are a lot of options so that we can personalize the billing. I never have any past due accounts with online & auto pay. This is also a good tool to share daily information and pictures with the parents. One of the things I like most about Kangarootime is the people. Customer service is very responsive and helpful in finding answers to questions and problems. They also listen to the needs of the customer and add needed features into the software.

Cons

My older teachers have struggled to learn to use the program. The user interface isn't as intuitive as it could be.

Response from Kangarootime

Hi Jill, thank you so much for taking the time to write a review! We're so glad to hear our billing and parent communication features have helped your center. We're also glad to hear our customer service team has been helpful as that is most important to us! If you have any feedback in the future, please don't hesitate to reach out.

Replied 11/4/2022
Samantha
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 31/1/2022

3+ years with this software

KangarooTime has everything we need for our business. From the parent experience to the staff experience - we have minimal issues.

Pros

As a childcare director - it was very important to me to have a program that the parents feel included. KangarooTime helps us communicate effectively with our parents, and organize our tuition and paperwork. We love the checking in and out feature.

Cons

There needs to be an admin / staff app instead of fully web-based. The interface of the daily reports (circles in circles) is not user-friendly. Billing is too complicated.

Alternatives Considered

brightwheel

Reasons for Choosing Kangarootime

We wanted a billing aspect.

Switched From

Tadpoles

Reasons for Switching to Kangarootime

The check in and out feature on KT was more user-friendly and what we needed.

Response from Kangarootime

Hi Samantha, thank you so much for your review! We're so glad to hear that our parent engagement features have helped improve communication at your center. We're looking forward to updating our interface and improving features in our new platform. Stay tuned! If you have any further feedback, please reach out. Thanks again!

Replied 1/2/2022
David
David
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 13/12/2019

Great software for child care centers

Kangarootime has helped us improve communication with parents and teachers, and eliminate lots of paperwork. The Kangarootime team has been great to work with. They are very responsive and supportive.

Pros

Software gives our Administrators constant visibility to room attendance and staffing. Parents love the smartphone app and the ability to communicate directly with Teachers and Administrators. Teachers love how the software helps them easily enter updates on the children without having to type out full sentences on the tablet.

Cons

The software is relatively new so they are still adding and improving some functionality. Billing lacked some features that we wanted initially but they have been responsive to requests for improvements. Reporting is also limited but is expanding.

Alternatives Considered

Procare Solutions, Lillio, Jackrabbit Care and brightwheel

Reasons for Choosing Kangarootime

Previous software had no parent app and would only run on Internet Explorer. We were looking for a solution to help us eliminate paperwork, allow for credit card payments, and give our staff better access to information they needed in real time.

Reasons for Switching to Kangarootime

While three or four products we looked at had the functionality we were looking for, we really liked the look and feel of Kangarootime, especially the Rooming Module. Furthermore, the team at Kangarootime, from the CEO down, made the purchase process enjoyable, which was not the case with some of the other products we considered.

Response from Kangarootime

Hi David - Thank you so much for taking the time to write a review about Kangarootime. We're thrilled to hear that the software has benefitted your administrators, teachers and parents. We're also happy to hear that our team has been responsive to your product feedback and customer service needs. If you have any further feedback, please do not hesitate to reach out.

Replied 19/12/2019
Laura
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2019

Kangarootime

Using Kangarootime over the past several years has streamlined collecting tuition in a timely manner. From lackluster payments that run several months behind all the way up to the end of school in June, we now (in December) are completely collected for our 2019-20 tuition.

Pros

Kangarootime maintains records - from financial to children/family files & attendance in one streamlined package. Because it is maintained in the Cloud, it is much more secure than paper documents in a physical location; however documents scanned & uploaded can be easily retrieved & printed by both school administration & parents.

Kangarootime is not a finished product. It continues to grow & change to accommodate users' needs.

Cons

Because Kangarootime was initially created for Daycare facilities, the billing structure is a bit different that the way our 10 month nursery school program bills. We have, however, managed a work around & the Support Staff are FANTASTIC!

Response from Kangarootime

Hi Laura - Thank you so much for writing a review for Kangarootime. We are thrilled to hear that we've helped your streamline your school's tuition collection and also helped maintain your records. We are also very happy to hear our customer service team has been helpful! If you have any feedback to share in the future, do not hesitate to reach out to us.

Replied 19/12/2019
Ginger
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 31/1/2022

Billing dream come true!

Customer service is prompt and helpful. Responses are personal and not automatic. It makes us feel like real people are looking out for us.

Pros

We chose Kangarootime because it was a small company with a big heart. It has completed changed the way we bill and receive payments. It is the main reason we have the software.

Cons

We are disappointed in the messaging platform. We are used to constant contact and miss the ability to make beautiful emails. Only one attachment per email is frustrating.

Alternatives Considered

Procare Solutions

Reasons for Switching to Kangarootime

Price and customer care.

Response from Kangarootime

Hi Ginger, thank you so much for taking the time to write us a review! We're glad to hear that our billing platform was able to help make things easier at your center. We appreciate your feedback on our messaging platform and will take it into account as we continue to make improvements. Thank you again for your review. If you have any other feedback, don't hesitate to reach out!

Replied 1/2/2022
Kristin
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 16/12/2019

Change is hard but well worth it!

One of the best aspects of this company is its customer service. If you call you are not on hold forever and you speak to a live person. emails are answered within 48 hours and during the set up process the staff was available at any time to help trouble shoot. We do have a weird payment schedule and the staff continues to work with us on tweaking things to get the right. Our parents love the daily reporting which we did on paper prior and the automatic and electronic billing. Overall A+ from me!

Pros

This is very user friendly and combines what we were using 2 or 3 softwares to do into one package. Our goal was to have better and more consistent communication with our customer base and this does it and more!

Cons

Dislikes would be not being about to put all the children to sleep at once in the rooming module, which I have reported to the company and this is coming as a change in the future.

Alternatives Considered

Lillio

Reasons for Choosing Kangarootime

Was looking for something more user friendly on the admin and parent side. Also needed support from the company as technology is not always my friend.

Reasons for Switching to Kangarootime

There was another childcare center in my general area that had switched from ProCare and was able to help me get over my fears of change and was willing to answer questions and show me how it was working for her company. Also the sales staff was much more down to earth and friendly instead of just pushing their product down my throat like to other company we were considering.

Response from Kangarootime

Hi Kristin - Thank you so much for taking the time to write a review for Kangarootime. We're thrilled to hear we have helped to improve communication with your customers! We also are glad to hear that our customer service team has been helpful to you. If you have any feedback you would like to share in the future, do not hesitate to reach out.

Replied 19/12/2019
Kellie
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/2/2022

Kangarootime is very beneficial!

We truly enjoy using Kangarootime, it is very user friendly, our parents are very happy with the app and all its features!

Pros

Kangarootime is a great software program to use in child care settings! Both staff and parents love utilizing the app. The app is great for communication, allergy updates, medical alerts, billing payments, and sending pictures. I love being able to see all the kiddos on my grouping screen throughout the day, as well as my staff.

Cons

There is nothing I don't like about KT! Everything is very user friendly, we enjoy using KT!

Response from Kangarootime

Hi Kellie, thank you so much for writing us a review! We're so glad to hear you've enjoyed using our platform at your center! Thank you again for your kind words. If you have any feedback in the future, don't hesitate to reach out!

Replied 4/2/2022
Dellisha
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 11/12/2019

Good foundation with work to be done

Pros

I like the ability to see the amount of children in the building and the amount of children enrolled.
As well as the ability to take pictures.

Cons

I don't like how outdated this software seems.
I compare to tadpoles and I like that Tadpoles is particular with the tablets that can be used for their software and the tablets take phenomenal pictures. The quality of pictures sent home are a disappointment.
I do like the way the pictures come out when teachers log into Kanagrootime from their phone. I just feel like the software is so outdated. I always think that when it comes to billing there's no way to fix a mistake. No easy way. I think it's silly to have to "credit" or add line instead of delete a billing mistake.
I don't like how glitchy the app is. If I look through my gallery and keep scrolling it crashes.
I don't like how I have to explain to parents to view the breakdown of their billing on the browser because the app does not offer it.
If a child is "tagged" in a photo with other children (group photo) that photo shouldn't be able to be downloaded. That's another thing I love about Tadpole and how up to date it is with technology. as a mother, I would be very upset if someone posted my child on their social media without my consent.

Response from Kangarootime

Hi Dellisha - Thank you so much for taking the time to write a review about Kangarootime. We appreciate the candid feedback about our software and have shared it with our product team. We're always open to feedback and incorporate it into our design process. I'm excited to share that a lot of your recommendations will be included in our update that will be released next year. If you have any further feedback you would like to share, please do not hesitate to reach out.

Replied 17/12/2019
Jessica
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/1/2022

Kangarootime is great!!

It has been great!

Pros

I like how easy it is to communicate with the parents! The parents love it too. Also billing is easy and understandable for the most part! Customer Service is also AMAZING!!! They have helped so much and made it a very easy experience!

Cons

I feel there are a few things with Billing that I wish were a little more user friendly!

Response from Kangarootime

Hi Jessica, we appreciate you taking the time to write us a review! We're so glad to hear about your positive experience with our parent communication and billing features as well as ur support team! If you have any other feedback in the future, feel free to reach out to us!

Replied 31/1/2022
Michelle
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/2/2022

An Executive who loves Kangarootime and has all of her centers participating with the...

It has been wonderful! The owner of the company is GREAT!

Pros

I LOVE That this program is easy to access and that the staff at Kangarootime are so available to help and assist with any questions, concerns or suggestions that you may have!

Cons

I wish that we were able to move staff from center to center without having them recreate a new account. My understanding is that it will come in Kangarootime.

Response from Kangarootime

Hi Michelle, thank you so much for writing us a review! We're glad to hear you've had a good experience using our platform! Our next-generation platform does have the ability to schedule staff across multiple centers. Stay tuned! Thank you again for your review!

Replied 4/2/2022
jarod
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 23/12/2019

Checks many of the boxes we hoped for

Overall, mostly satisfied with KT. They have an extremely responsive and devoted support staff - I cannot say enough about their support staff, one of the best I've worked with across multiple software implementations across the childcare, small business support, and insurance industries in the past 10 years. It's clear they are still trying to quickly iterate and working out the kinks and idiosyncrasies that come up. Their software development seems to struggle a bit compared and it seems like there is something missing - a guiding vision unifying all the various modules contained in their program

Pros

One stop shopping without extensive software purchases - this software combines a childcare center database, daily reporting app for parents, document manager, child attendance, employee timecard, parent and staff messaging, billing and merchant service (payments), reporting/analytics

Cons

Billing is not intuitive and difficult to learn. It does not integrate easily with our accounting software (quickbooks). Check in/out module can be difficult to use on a tablet due to small size of icons (recommend using the largest tablet you can afford, otherwise icons are tiny). Software does not allow admin to restrict staff to a certain IP address, meaning staff are clocking in/out from anywhere (potential for abuse if staff are clocking in from the parking lot, etc.)

Response from Kangarootime

Hi Jarod - Thank you so much for taking the time to review Kangarootime. We appreciate your candid feedback about our software and have shared it with our product team. We have some exciting updates this year that will address some of the challenges you're facing with the software. If you have any additional feedback in the future, do not hesitate to reach out.

Replied 9/1/2020
Rebecca
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2019

Kangarootime

This is a great product that has helped make communication with the parents much easier through the messaging app. Parents have also been paying at a faster rate due to being able to pay without having to be on site.

Pros

This software is very easy to use. It gave us a way to communicate with our parents efficiently and effectively. The parents are able to see how their child's day has been as it's happening in the classroom. Collecting payments from parents has become easier since everything is done through the app and they receive invoices daily. As a administrator of three sites I like being able to see what is happening at all three locations while not having to be on site.

Cons

While in the rooming setting it is often hard to see the child's pictures in each classroom. It would be nice to have those enlarged. We would also like to have the guardians face flashing on the child instead of the bouncing kangaroo so we know exactly who is picking up the child without having to take a couple extra steps.

Response from Kangarootime

Hi Rebecca - Thank you so much for taking the time to write a review about Kangarootime. We're so happy to hear that we've helped your center with collecting payments and communication with your parents. We shared your feedback about the rooming with our product team. If you have any additional feedback to share in the future, do not hesitate to reach out!

Replied 19/12/2019
92 reviews

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