---
description: Review of Critique Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Critique | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Critique](/software/64145/critique)

# Critique

Canonical: https://www.softwareadvice.ie/software/64145/critique

> Reputation Management by Yanolja Cloud Solution helps hotels and businesses in the hospitality sector to manage online reviews and keep track of guest experiences that are shared on various review platforms.


The solution helps hotel managers to evaluate the feedback shared by guests through reports and analytics tools. The solution tracks guest ratings, popular services and facilities and guest feedback. 


It imports reviews from various online channels including TripAdvisor, Google, reviews portals on hotel websites, Facebook, online travel agencies and more. The solution also helps users respond to guests complaints through communication tools. Additionally, Critique integrates with the TripAdvisor Review Express Program, which helps hotel managers to import reviews and perform sentiment analysis.

Reputation Management by Yanolja Cloud Solution is available on a monthly subscription basis. Support is offered via phone, email and live chat.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Yanolja Cloud Solution
- **Location**: Gujarat, India
- **Founded**: 2005

## Commercial Context

- **Starting Price**: ₹15.00
- **Pricing Details**: Reputation Management by Yanolja Cloud Solution is an intelligent reputation management solution designed to help hotels monitor, manage, and strengthen their online reputation from one unified platform. In today’s digital-first hospitality landscape, guest reviews directly influence booking decisions, making reputation management a critical part of business success.

It automatically collects and organizes guest reviews from leading OTAs and review platforms, giving hoteliers a centralized view of their online feedback. With real-time alerts and a simple response interface, hotel teams can quickly respond to guest reviews, address concerns, and maintain a positive brand image across multiple channels.

The platform also provides insightful analytics and sentiment tracking that help hotels understand guest feedback patterns, identify service gaps, and uncover opportunities to improve guest experiences. By turning feedback into actionable insights, this solution enables hotels to make smarter operational decisions and continuously enhance service quality.

Designed to simplify reputation management, it reduces the time and effort required to track reviews across different websites while helping teams stay proactive in their guest communication. This allows hoteliers to focus more on delivering memorable experiences while maintaining a strong and trusted online presence.

Effortless to use and consciously priced, Reputation by Yanolja Cloud Solution is built to scale with hospitality businesses of all sizes, from independent hotels and boutique properties to large hotel groups, helping them build stronger guest relationships, improve ratings, and drive long-term growth.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana and 151 more

## Features

- Alerts/Notifications
- Automated Responses
- Brand Management
- CRM Integration
- Competitive Analysis
- Customer Advocacy
- Customer Experience Management
- Customisable Reports
- Dashboard
- Engagement Tracking
- Media Monitoring
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing

## Integrations (3 total)

- Booking Engine
- Channel Manager
- PMS Cloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)

## Related Categories

- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)
- [Reputation Management Software](https://www.softwareadvice.ie/directory/4509/reputation-management/software)

## Alternatives

1. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews)
2. [TrueReview](https://www.softwareadvice.ie/software/193489/truereview) — 5.0/5 (150 reviews)
3. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (702 reviews)
4. [Okendo](https://www.softwareadvice.ie/software/353128/okendo) — 4.9/5 (223 reviews)
5. [GiveMe5.ai](https://www.softwareadvice.ie/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews)

## Reviews

### "Saves time" — 5.0/5

> **Verified Reviewer** | *4 September 2018* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: I can create a template and just click and send a thank you message (or another type of response) in one click.
Reviews can be auto-translated into my language.
Good price.
> 
> **Cons**: You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/64145/critique)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/reputation-management/critique-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/64145/critique> |
| en-GB | <https://www.softwareadvice.co.uk/software/64145/critique> |
| en-IE | <https://www.softwareadvice.ie/software/64145/critique> |
| en-NZ | <https://www.softwareadvice.co.nz/software/64145/critique> |

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