Hippo CMMS is a powerful, easy-to-use cloud-based computerized maintenance management solution for a wide range of...
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About Maintenance Care
Maintenance Care is a cloud-based solution that helps small to large organizations manage work requests, preventive maintenance, and assets. Its work order management system enables users to manage incoming tasks with customized web forms, notes, images, and task duration details.
Maintenance Care offers a host of features, including asset life cycle, parts and inventory management, dashboards, reporting, document storage and more! Its preventive scheduling functionality helps users handle tasks in progress, scheduled routines, task details and time slots. Additionally, users can attach various forms such as MSDS, training PDFs, and safety documentation to tasks.
Maintenance Care includes an asset management module that provides details related to purchase, manufacturing, technical specifications, warranty expiration and repair history. It integrates with various third-party applications, including QuickBooks, Wave, and Databox. The product is available on a monthly subscription, and support is extended via phone, emails, additional documentation, FAQs and online helpdesk.
Maintenance Care offers a mobile app! iMCare App allows your maintenance team to utilize mobile devices, so they are not tied down to a desktop computer every day. In addition, full reporting capabilities are essential for effective facility management, and Maintenance Care provides them to you: from asset expenses and staff performance to facility trending and more!
Maintenance Care pricing
Maintenance Care has a free version and does not offer a free trial. Maintenance Care paid version starts at US$100.00/month.
Starting Price:
US$100.00/month
Free Version:
Yes
Free trial:
No
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Maintenance Care Reviews
Feature rating
5 reviews of 98
View all reviews
David
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 9/9/2020
Maintenance Care at FMU
Maintaining over 850,000 square feet with a staff of 40 had proven to be difficult without a CMMS system. Since using Maintenance Care over the past year there is more accountability from facilities creating a very efficient and cost saving department.
Pros
Web-based - no support needed from IT. User friendly for those opening work orders and those receiving the work order - no major learning curve necessary. Excellent customer service and support.
Cons
We have not experience any major issues using the software. Would like to see a more streamlined process of notifying external vendors of assigned work orders.
Corey
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 23/1/2023
One stop shopping for Long-term care maintenance
The maintenance team's efficiency has gone through the roof. We are able to get way more done in a day by being mobile with the software. Staff are able to easily and quickly submit work orders, we have instant access and are able to address the issues quickly. Downside is the feedback loop to the person that submits the work order. They often need to know what has been done and not just that the work order is closed.
Pros
Our old system consisted of binders on each wing of our facility. We would have to walk to the wings, check the binder, take the info back to our office and prioritize tasks for the day. We would have to do this multiple times a day and urgent matters may not be seen until the following day. MaintenanceCare eliminated the need for those steps and streamlined our entire process.
Cons
There is a lack of feedback to the person that submits their work order. They get that the task is completed but nothing about what steps have been taken or that a job is pending completion and may need more parts, subcontractor, etc. That would be an excellent feature that would improve communication between staff, management and maintenance staff.
Alternatives Considered
AsanaReasons for Switching to Maintenance Care
I used Asana with a previous company. While it was good to track work orders, that was its only function. There was no PM options, no mobile submission option, no asset tracking. Asana lacked every other function that MaintenanceCare has beyond work order tracking.
Colleen
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 6/8/2024
Work Orders
It's simple, quick and easy to use unless I have to close old jobs out
Pros
I like the ability to send detailed work orders to our maintenance crew quickly and accurately. They receive them immediately on their tablets
Cons
Because some maintenance people are not sure how to close their jobs when their done I must go in and do it for them. Maintenance Care can only close one job at a time. It would be easier and more productive if I could close multiple jobs at a time.
Rhianne
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
3
Reviewed on 21/5/2019
Great support
We have solved huge problems related to communicating on task exsistance, progress, parts needed, completion date and by who and when. I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts. We can check our assigned to list and know who has the ball on tasks. The customer support is always there and friendly even if they cannot do anything to solve the problem:)
Pros
The ease of tracking jobs. the variety of search options and trackable inputs. The ability to assign jobs and track progress. The idea of having all information in one place. The top result is a way more streamlined way to communicate with the whole team on a variety of aspects.
Cons
It is unrefined. The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list. The spacing in the notes! and how new comments are added to top and bottom inconsistently. There are millions of small improvements that could be attended to that would make my job twice as nice, for instance, reports to be able to be auto generated with details included. Parts list population via excel import (rather than 2 weeks of manual input). There is no way to track billed and non billed tasks and I can't use the invoicing feature due to lack of PST. Also invoicing cannot split coding/costs for parts and labour. I was led to believe that my guys on the ground would have access to a wiki of information about assets and common problems but they cannot even access the space center from their mobile devices.
Response from Maintenance Care
Hi Rhianne,
Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you).
The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here.
I am confident that we are able to resolve most if not all of your issues listed.
Replied 23/5/2019
Alfredo
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/6/2024
Great Decision!
Maintenance Care was exactly what we were looking for. It's helping us address a need with minimal cost.
Pros
It's a user-friendly system that works well.
Cons
It was a challenge to get some of our staff to be able to learn to use the app.
