--- description: Review of Spektrix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spektrix | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Charity CRM Systems](/directory/4788/nonprofit-crm-software/software) > [Spektrix](/software/64941/spektrix) # Spektrix Canonical: https://www.softwareadvice.ie/software/64941/spektrix Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/64941/spektrix?page=2) > Spektrix is a box office and theatre ticketing solution that provides an integrated customer relationship management (CRM) system that combines ticketing, marketing and fundraising capabilities. The solution caters to a variety of organizations, such as presenting venues, producing companies and arts centers. The platform offers data-led insights and communications features, including integrated mailings and at-a-glance reporting. This allows organizations to gain a deeper understanding of their audience and craft targeted, personalized outreach. Spektrix streamlines event setup and ticket sales, giving users full control over the customer journey on their own website. Additionally, the platform includes a dedicated workspace to manage fundraising campaigns, teams, pipelines and donor relationships in a user-friendly interface. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spektrix - **Location**: New York, US - **Founded**: 2007 ## Commercial Context - **Pricing Details**: Spektrix is paid for via a single service charge which scales to the size of the organization and is calculated based on revenue, excluding donations, and billed monthly. Contact Spektrix to request more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Tracking - Ad hoc Reporting - Attendance Management - Barcode/Ticket Scanning - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Segmentation - Contact Database - Contact Management - Contribution Tracking - Credit Card Processing - Customer Data Management - Customer Database - Customisable Branding - Customisable Forms - Customisable Reports ## Integrations (2 total) - Dotdigital - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) ## Related Categories - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) - [Fundraising & Donor Management Software](https://www.softwareadvice.ie/directory/417/fundraising-software/software) - [Fundraising Software](https://www.softwareadvice.ie/directory/1543/online-fundraising-platforms/software) - [Peer-to-Peer Fundraising Software](https://www.softwareadvice.ie/directory/3561/peer-to-peer-fundraising/software) - [Ticketing Systems](https://www.softwareadvice.ie/directory/4641/ticketing/software) ## Alternatives 1. [Raklet](https://www.softwareadvice.ie/software/46565/raklet) — 4.7/5 (92 reviews) 2. [Sumac](https://www.softwareadvice.ie/software/184069/sumac) — 4.4/5 (132 reviews) 3. [DonorPerfect](https://www.softwareadvice.ie/software/389956/donorperfect) — 4.5/5 (1384 reviews) 4. [Donorbox](https://www.softwareadvice.ie/software/380685/donorbox) — 4.8/5 (624 reviews) 5. [Neon CRM](https://www.softwareadvice.ie/software/3122/neoncrm) — 4.3/5 (613 reviews) ## Reviews ### "Better than what we had, room for improvement" — 5.0/5 > **Katie** | *10 November 2022* | Performing Arts | Recommendation rating: 7.0/10 > > **Pros**: The customer service response is great. This software is certainly easier to use than the software we used to have (Vendini). I like how there are products Spektrix can integrate with to improve the customer experience like CrowdEngage, but wish perks like that were included with the software itself instead of an add-on. > > **Cons**: Some features of the iframe integration are difficult to use and make the purchase path bulky on our website. We are in the process of moving to API, but there have been challenges along the way. It would be nice is there was the ability to use the pod seating feature (which we utilized during socially distant seating at the beginning of the pandemic) for our opera boxes instead of having it apply to the whole chart. If we have an event that straddles more than one month, the buyer has to select the next month to see the other performance. This adds steps for the user and might cost us sales. ----- ### "Darkside of Spektrix" — 4.0/5 > **Carson** | *10 November 2022* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Spektrix is developed features for ticketing and customer services in mind. > > **Cons**: Spektrix does not provide users to input the financial data, such as GL strings for data upload into other systems. It is lack of flexibility for users to use the financial information out of the system. All the financial reports must be custom developed by Spektrix team. In worst, the team is not a finance person that they don't understand the financial requirements for audit or finance control. > > It was a learning experience what Spektrix can do and don't. For sure, it is not a finance system that can be easily to integrate with other ERP system. ----- ### "Good system" — 3.0/5 > **Noel** | *10 November 2022* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, not hard to learn and teach others to learn > > **Cons**: Some features are tricky, sort of a nuance to the more advanced features > > Great customer service, good people, great system for non profits ----- ### "Good asset for small theatre run by volunteers" — 5.0/5 > **Teresa** | *15 November 2022* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: That it is reliable, powerful and accurate > > **Cons**: The number of drop down menus to find areas to change (age, fees, seat cost) versus having a prompt to verify the transaction stage > > Only a few brave volunteers choose to work with Spectrix, because it seems intimidating. After having worked on it for a while, it got easier, but I would say not intuitive for beginners ----- ### "Spektrix is just the ticket at the Delphi Opera House\! Actually, it's more\!" — 5.0/5 > **Anita** | *9 October 2018* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Spektrix has robust functionality in all areas, including ticketing, reporting, CRM, membership, and fundraising. The sales interface at the box office is straightforward and volunteers comfortable with computers can be trained quickly. The web interface is customizable if you have a good developer on your team—keeping the customer on our website rather than going off to a ticket vendor was very important to us and Spektrix enables us to achieve this objective. By offering ticketing services to area not-for-profit organizations and to the school corporation for plays, we are able to offset some of the fixed monthly fees for use of the Spektrix system. > > **Cons**: The administrative end requires significant training time. Adding events is generally straightforward, but there is no way to save instances that are in draft form without having all of the seating, pricing, and price lists all completed beforehand—an autosave feature would be nice\! Downsides include the clunky ticket designer that doesn't include a graphics option. The scanning interface is limited to Saveo equipment which is an expensive option for a small theater. > > I have been a strong supporter of the Spektrix system and have spent hours in communication with other organizations that are evaluating multiple ticketing vendors for their organization's requirements. I believe the company is the best option available for organizations such as ours, even though they may not be the least expensive option on the surface. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/64941/spektrix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/64941/spektrix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data