--- description: Review of TeamDynamix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamDynamix | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [TeamDynamix](/software/65333/teamdynamix) # TeamDynamix Canonical: https://www.softwareadvice.ie/software/65333/teamdynamix Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/65333/teamdynamix?page=2) > TeamDynamix is an award-winning, no-code ITSM/ESM platform with native AI and automation that helps IT teams automate repetitive tasks, reduce admin overhead, and dramatically improve service delivery. The platform removes the friction between idea and execution. Built for the realities of modern IT, it brings AI, enterprise integration, and ITIL-aligned service management together on a single unified platform, scaling without growing developer dependency and enabling teams to adapt easily. With it, teams can deliver value faster, optimize continuously, and keep realizing value as the business evolves. This has led to TeamDynamix’ 98%+ customer retention rate. This ITIL-aligned unified platform offers ITSM/ESM with ITAM and PPM with native AI, automation, and integration. AI agents help resolve tickets faster with suggested resolutions, KB content creation, and ticket triage, helping to save 4-7 minutes per ticket, and reducing resolution time by 40-90%. Virtual Support Agents can deflect 30-60% of tickets by combining AI intent matching with enterprise automation that takes action across systems, allowing end-users to self-serve 24/7. IT teams can automate repetitive tasks such as on/off-boarding, equipment replacement, and password resets without the need for developers or coding. With a unified ITAM/ITSM solution, customers can reduce the time it takes technicians to resolve tickets by putting all of the details in one place. Further, IT leaders can track asset usage and lifecycle to reduce wasted spend, improve compliance and governance, and gain valuable insight for budget planning. And, enterprise integration is built in, not bolted on. A library of pre-built connectors links to hundreds of business applications including Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, AWS, InTune, EPIC, Tyler MUNIS, Office365, and many more. A visual no-code flow builder enables non-developers to design workflows that span systems, departments, and people, with dynamic forms built from custom branding and AI Form Builder Agents that create forms in minutes. The solution offers low admin overhead and deep functionality at a lower TCO. Known for its top-of-quadrant ITSM capabilities and faster time to value, the platform is the great enabler. The people, the programs, and the partnership wrap around it, not to make the system work, but to make sure you keep getting more out of it as your business changes. > > Verdict: Rated **4.4/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 150 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamDynamix - **Location**: Columbus, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Contact TeamDynamix for pricing details - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Automated Routing - Availability Management - Barcoding/RFID - Budget Management - Business Process Automation - Capacity Management - Change Management - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) ## Related Categories - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software) - [Business Process Management Software](https://www.softwareadvice.ie/directory/4351/bpm/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) ## Alternatives 1. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (231 reviews) 2. [Alloy Navigator](https://www.softwareadvice.ie/software/57082/alloy-navigator) — 4.5/5 (64 reviews) 3. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 4. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (2988 reviews) 5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (714 reviews) ## Reviews ### "Help Desk Ticketing and Project Management with TeamDynamix" — 5.0/5 > **Robert** | *23 February 2023* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not. > > **Cons**: The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across. ----- ### "Streamlined Service Desk" — 5.0/5 > **Allen** | *17 August 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The ease for users to create tickets has been a big productivity increase for the organization. > > **Cons**: The inability for a user to change the status of a ticket makes that process more difficult. > > It has been a great tool that we have expanded several times to better serve the organization. ----- ### "Good tool, but PPM needs attention" — 3.0/5 > **Billie** | *18 February 2021* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. > > **Cons**: Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. > > Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. ----- ### "TDX was a major change for us in the right direction" — 5.0/5 > **Darrin** | *8 January 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us. > > **Cons**: I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system. ----- ### "Great platform for service management needs" — 5.0/5 > **brad** | *7 July 2022* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box. > > **Cons**: The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time. > > Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/65333/teamdynamix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/65333/teamdynamix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data