About Twilio

Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scale communications reliably.
Twilio Software - Twilio Flex Channels
Twilio Software - Twilio Flex Interactions
Twilio Software - Twilio Voice API
Twilio Software - Twilio Messaging API
Twilio Software - Twilio Flex Channels - thumbnail
Twilio Software - Twilio Flex Interactions - thumbnail
Twilio Software - Twilio Voice API - thumbnail
Twilio Software - Twilio Messaging API - thumbnail

Twilio pricing

Twilio does not have a free version but does offer a free trial. Twilio paid version starts at US$0.01.

Starting Price:
Free Version:
No
Free trial:
Yes

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Twilio Reviews

Feature rating

Value for Money
4.3
Functionality
4.6
Ease of Use
4.2
Customer Support
4.2
5 reviews of 333 View all reviews
Manuel
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/4/2022

Amazing programmable number service

We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.

Pros

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Cons

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Alternatives Considered

CallRail and Plivo

Reasons for Switching to Twilio

Twilio features are great, we also found customer service is much better with twilio
Julien
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
1
Customer Support
5

4
Reviewed on 27/5/2022

Amazing powers - not for anyone

We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.

Pros

Twilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.

Cons

Very complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.

Alternatives Considered

Dialpad and CallHippo

Reasons for Choosing Twilio

For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

Switched From

Dialpad

Reasons for Switching to Twilio

For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.
Ricardo
  • Industry: Consumer Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

3
Reviewed on 18/11/2022

It is Okay

Pros

It is good for taking calls and very easy to use and understand. It is less complicated than the other software I used to use back then.

Cons

There are a few minor issues that affect this system I’m not sure exactly why but sometimes when I refresh the page it comes up with a error message and I had to sign back in.

Kristen
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 8/9/2022

Twilio has become a backbone for my work structure! Couldn’t live without it.

Fantastic! I have really become to rely on it. I do wish that building some of the things inside of the Twilio platform was a little simpler for me. Although they do have really great guides for everything to help me get what I want done

Pros

Twilio is so dependable and versatile and I am extremely happy with it! It has become a main structure of my work flows from marketing text messages, call forwarding and everything communication. Twilio basically does everything. You can build anything you can think of inside the Twilio platform. It blows my mind what it is capable of. I feel like the only limit to what I can create with Twilio is my intelligence.

Cons

I like everything about Twilio. I have been using it forever and I don’t plan to stop anytime soon

Alternatives Considered

Zadarma

Reasons for Switching to Twilio

So many reasons. I actually still use zadarma but that’s only because I haven’t taken the time to port out my phone number.
Verified Reviewer
  • Industry: Accounting
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 13/11/2022

Great Call center management solution

I will definitely continue to use it, because the solution meets my needs

Pros

Gives you all te features to properly handle your call and SMS

Cons

The set up and management is a bit complicate but is a nice app.

Alternatives Considered

CallHippo

Switched From

CallHippo

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