ReservationKey

Pros

Great Customer Service -- really responsive, and personable.
The Built In Website, and Payments.
Auto Scheduled Emails.
No Contracts; No Set Up Fees.
A great price -- well worth the fee even just for someone with one unit, or a small inn.
Ease of use.
Having Multiple Users.
The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Cons

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Pros

Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly [sensitive content hidden], was always prompt and efficient, every single year, not just in the first year.

Cons

I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them.

Alternatives Considered

Reasons for Choosing ReservationKey

Switched From

Reasons for Switching to ReservationKey

Pros

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Pros

The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective.

Cons

As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful.

Alternatives Considered

Reasons for Switching to ReservationKey

Pros

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Cons

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Alternatives Considered

Reasons for Choosing ReservationKey

Switched From

Reasons for Switching to ReservationKey

Pros

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!

I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations.

This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons

This software goes above and beyond my expectations. So grateful!

Alternatives Considered

Reasons for Choosing ReservationKey

Reasons for Switching to ReservationKey

Pros

Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Cons

There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

Alternatives Considered

Reasons for Switching to ReservationKey

Pros

Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served.

Cons

So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer.

Alternatives Considered

Reasons for Choosing ReservationKey

Reasons for Switching to ReservationKey

Pros

Once set up the system is easy to use and update the info as needed.

Cons

There is nothing that I do not like about it.

Pros

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Cons

There really is nothing I am unhappy with.

Pros

Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers.

Cons

Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts.

Pros

We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box.

Cons

Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Pros

I like that it allows online reservations and collects and helps me manage the data.

Cons

It is a bit complicated to set up and get ot to do exactly what you may want it to do. But once you set it up, it is easy to use.

Pros

We have been using reservationkey for several years and appreciate the fact that we no longer have to search for reservation management software. Before we signed on with reservationkey we would find ourselves searching for a new system every so often because we had some problem with the one that we were currently using. We can now find no reason to look for another, as reservationkey provides everything we need in functionality, support and ease of use.

Cons

Can't really come up with anything here.

Pros

We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!!

Cons

Our experience with Reskey has been fantastic...no cons!

Pros

ReservationKey is a great software, very complete (and we only use part of what is offered, as we are a small B&B), customizable with custom fields, automated e-mails, and integrates with MyAllocator. Tech Support is great, and whenever we find a bug, Rep fixes it very quickly. They are also quite open to suggestions. Price is very reasonable.

Cons

Not much... everything I need is in this software!

Pros

Fast, no errors, great service, fully responsive, i am very happy to have found this amazing system.

Cons

It is only in English. It would be great if the reservation page could have multi languages.

Pros

The customer support from rep is fabulous. There is always a quick reply and the problem is addressed or fixed. The system is reliable and is easy to read quickly in terms of availability etc. The reports generated are helpful.

Cons

The 2 areas I would like to make additions to are: 1 - adding a pre-tax total line on the reservation form and 2, the setting up new payment schedules. I don't do the second option often, so it is likely "old brain" issues.

Pros

Reservation does everything I need it to do, and a lot more. The ReservationKey staff are very responsive, both to technical support questions and to requests for product enhancements. Almost every month there's some new feature added, often something I never even thought of, but once it becomes available, I can't do without it!

Cons

I'm happy! No cons. ....................

Pros

-we can tie our three properties together so we can see all three in different locations
-completely web-based so we can carry it with us on vacation
-links to other businesses in town that use the system so we can see availability to refer
-exceptional pricing
-support has always been exceptional

Cons

-sometimes the system repopulates rooms as available after cancellation but once it happens you just check
-sometimes in the AM, i think central is upgrading and we do not have access to the system for a time

Pros

ReservationKey is very affordable compared to other systems out there. It can be customized to fit your needs and if very easy to use. When you need help with features you can post to the forum and the customer representative will get back to you in a timely manner. You can also search the forum and find answers to almost any questions you have.

Cons

The initial setup can be a little time consuming but between the forum, FAQs and help videos it is not too hard.

Pros

The software is very user friendly with several instruction videos. Reports are easy to navigate and run.

Cons

As the company expands sometimes we can experience a lag in response. They have worked on this and we now are not experiencing problems. Fast response to emails when we do contact them with problems.

Pros

Response emails are automatic. Easy to cash out clients and add extras. Easy to customize.

Cons

I would like the ability to send formatted text messages to clients directly from the software

Pros

I love the online booking, discounts is shows, the owner reports, and so much more.
There is not one thing that we do not like about it.

Cons

There isn't a thing that I would change. They are continuing to add more features as technology changes.

Pros

over the years there have been constant improvements that make the value for the dollar very good.

Cons

Difficult to use years ago. There has been a great improvement for rate specificity holidays and flexible periods.

Pros

As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Cons

Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

Pros

Many pages of reports and settings, very configurable to our needs. Short learning curve to get going.
Links are provided on many pages which can be sent to people or staff to load a selected report or page.
Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages.
Lots of photos of your rooms and description space. Can be configured for rooms and RV/Tent sites
as we have here.

Cons

Not many, we have used this system for 6 or 7 years and once set up it is a daily part of our routines.
I think there is still a small issue on bill totals, it doesn't agree with our cash register, off by pennies.
Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still
have to hand calculate the 1st night deposit for longer stays.

Pros

Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable.

I have used many different PMSs in my career, for both large chain, and small boutique hotels.

Cons

It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation.

I wish the payment details report could also show taxes and levies (if any) paid for each line item.

The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business who do not have their own accounting system. I love the expense by vendor page for sorting out Booking.com/expedia commissions (and I love how it automatically calculates those commissions through our connection through myallocator.) However, the dates of those reported commissions are listed when the reservation is created....not when the reservation actually checks out (which is when the commission is actually charged.) This makes extrapolating, or verifying commisions from monthly commission bills (from OTAs,) more difficult.

Pros

We are using this system since 2012 and it's a perfect and very affordable solution for small motels like ours. We would highly recommend this system to anyone in this segment of business as we have brought several new customers to ReservationKey in the past.

Cons

Are there features that we would like to see? Sure, there is always something missing but overall for the price, this system is perfect. I have not seen anything in this price range that can do what ReservationKey does.
Our only request as a feature would be, that rooms can be individually set up with minimum nights stays or different prices without using the Adjustment Rate feature. This would be helpful when there are rooms requiring two nights and some do not because two nights can not be offered.

Pros

Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end.

Cons

Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems

Pros

I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business!

Cons

Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more!

Pros

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Cons

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Pros

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Cons

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

Pros

I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others.

Cons

None

Pros

I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.

Cons

It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though.

Pros

Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Cons

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Pros

I love the 30 day Free Trial they offer. The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business.

I found that I really like the ease of use. I've used other reservation software programs and have found that often times you aren't able to see all the pieces of the puzzle in one place. What I like about Reservation Key is that I can see at a glance the daily rate, the minimum stay and any promotions that I may have incorporated. With other products I've found that I have to drill down and open up several windows to be able to see all of this information. Not so with Reservation Key.

I also like how quickly information about daily rates and minimums can be copies over to in the individual rate plans that you set up.

I'm still learning Reservation Key but am extremely happy with what I've seen so far. The customer service is great! If you have a question and cannot reach someone via phone they return your call very quickly and respond to emails.

Lastly I like the guest user end look. Availability is attractively displayed when a guest is searching for availability. The page is displayed well and is easy for a guest to use to quickly make a booking.

There are also many features included in this product and at a very fair price. I like the email templates that are included and the flexibility of being able to change them or to create your own and schedule the emails automatically.

Cons

I would like to see more ready made templates for the availability display that a guest does see. Reservation Key offers a few limited ready made options, that said...they do offer to customize the look of that page for a reasonable fee. Well worth it if you would like the user end of the system to match the look and feel of your website.

Pros

customer service, user friendly, price point.

Cons

Like any new platform, there is a learning curve. This is no fault of Res Key, but just learning a new system.

Pros

I can modify so many things on my own. Whenever I need an answer to a dilemma, I just go to the Tutorial Page and search out my problem. Or, I just sign onto the Forum and look for a similar situation to my own. Case in point, I was able to adjust my confirmation template on my own just by using the search mode on the Forum and I’m all set with a solution to a problem.

Cons

Sometimes I wish there was a chat option but I understand how the team feels about this program and they have very hands on.

Pros

It essentially runs the back end of my business as well as it links to the front end through our website and online calendars.

Cons

It was difficult to set up but one it was set up any questions I had got answered quickly. I would like to to be able to add a cleaning schedule that links with my calendar so I could create a schedule for my cleaners that showed specific check in check out dates and the names of the parties.

Pros

Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided.

I LOVE how the software looks on our website and it is easy for customers to book.

It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more.

Cons

Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time.

Pros

The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Cons

Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Pros

We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education.

Cons

At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently.

Pros

The software is easy to use and intuitive. If you have a question, it's easy to search the FAQs and find a detailed answer with links to their blog and videos on how to get where you need to go. Additionally, they are pretty quick about getting back to you about a problem.

Cons

The only thing we think could make this better, is easier integration with the third party sites, without having to buy another piece of software to interact.

Pros

Great customer service
Ease of use
Integrates well with website
Multiple useful applications

Cons

No. I am happy with the service and product.

Pros

The customer interface for my guests is simple and easy to use. The back office contains numerous useful reports: occupancy, revenue by room, year-by-year comparisons, taxes collected by month or quarter, even sales by item so innkeepers can easily view which add-on packages are selling the best. There are so many reports that I’ve only used about 50% of them!

Cons

It’s sometimes a little difficult to find the information I need because of the numerous reports & pages. However, a huge portion of this difficulty is me not remembering where to find something, like the url link information. There are a lot of training videos available to help users navigate though the system.

Pros

As the former IT Director for a billion dollar retailer I appreciate that with ReservationKey anyone can afford a well designed, easy to understand reservation system. It is so flexible it can meet the needs of any lodging establishment, small or large

Cons

There is nothing I don't like except that the interface with expedia isn't done yet.

Pros

I literally spent about a month researching different software programs for our reservation needs and reservation key hit the mark. We have over 50 properties that we rent and appreciate the ease of use and functionality of reservation key it makes our lives much easier and helps us get more business by freeing up our time to focus on renting.

Cons

I honestly can't think of any negative aspects of the software it really fits our needs quite well and we are completely satisfied we have been a customer since 2007 and we are not going anywhere

Pros

We have been using ResKey for several years now. Love everything about their system. When I need to change something on our system, the forum offers lots of answers and the team has created videos as tutorials to assist as well.

Cons

There isn't anything I don't like about the software.

Pros

This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price.

Cons

I wish there was a better integrated way to incorporate sales from our gift shop.