About Thryv

Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Features include an integrated CRM system, appointment scheduling, billing and invoicing, contact management, marketing automation, reputation management, social media management, automated reminders and more. As a cloud-based marketing and CRM software solution, Thryv helps any small business owner manage interactions with their clients, run multiple marketing campaigns with email marketing. The system allows users connect with the customers and manage promotional activities across various social media platforms such as Facebook, Instagram, Twitter, LinkedIn and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars and book appointments from a single location. From a centralized inbox that integrates communications from multiple channels to business management tools like scheduling, CRM, estimates and invoices, Thryv offers a versatile platform to meet the unique needs of small businesses. It comes with a built-in marketing center that provides solutions for brand building, reputation management and website development. Thryv also offers specialized industry solutions, such as for home services and health and wellness businesses. The software aims to save time and resources by organizing client and team information while automating various tasks, such as appointment reminders and online payments. Thryv provides real-time insights and analytics to help businesses make data-driven decisions. With a focus on customer growth and brand management, Thryv helps businesses establish a strong online presence, track offline marketing efforts and measure the effectiveness of marketing strategies. The platform offers unlimited onboarding and support to assist businesses at every stage of their journey, ensuring an efficient and organized experience. The solution features a payment module that helps users to send customized quotes, estimates and invoices to clients and accept payments via credit card. Thryv integrates with multiple third-party applications such as QuickBooks, Gmail, Slack, MailChimp, Yelp and more and also offers a mobile app for iOS and Android devices. Businesses can also establish a strong online presence by creating and managing business listings across various online channels and enage with new and existing clients via a custom web portal. Additionally, it includes reputation management capability, enabling business owners to monitor their online ratings and reviews, and respond to feedback quickly. Thryv is recognized for its ability to boost productivity, efficiency and revenue for small businesses. Thryv is the go-to solution for small businesses looking to streamline operations, enhance their digital presence and foster effective communication with clients.
Thryv Software - Thryv membership management
Thryv Software - Thryv appointment notification
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Thryv Software - Thryv payment options
Thryv Software - Thryv review management
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Thryv Software - Thryv membership management - thumbnail
Thryv Software - Thryv appointment notification - thumbnail
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Thryv pricing

Thryv has a free version and offers a free trial. Thryv paid version starts at US$228.00/month.

Starting Price:
US$228.00/month
Free Version:
Yes
Free trial:
Yes

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Browse Thryv Reviews

501 of 501 reviews
Sort by:
Donna Lynn
Donna Lynn
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 18/7/2023

Loving Thryv!

Excellent.

Pros

It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING!

Cons

It will not save client credit cards at checkout for easier future payments. Would also like to have employee tracking for payroll.

Alternatives Considered

Domo

Reasons for Choosing Thryv

Higher quality and more professional client engagement.

Switched From

Constant Contact

Reasons for Switching to Thryv

Most in alignment with our needs.

Response from Thryv

Hi Donna, thank you for your review. It is great to hear how easy Thryv is to use and help with your online presents. Thank you for the feedback as well, we will take this back to our team for them to look into. - Gabe

Replied 24/7/2023
Lisa
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/3/2024

THRYV A Great CRM, All in One Software for Small Businesses

Overall I am very happy with the THRYV software, and I haven't found a comparable offering for the price.

Pros

THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.

Cons

I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes).

Alternatives Considered

Salesforce Sales Cloud and monday.com

Reasons for Choosing Thryv

It was very limited, and not a CRM software - it just claimed to be one!

Switched From

QuickBooks Online

Reasons for Switching to Thryv

Thryv checked off more boxes in the "absolutely need" column than the software did.
Christopher
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
4
Customer Support
1

1
Reviewed on 18/12/2024

Thryv Review

Poor at best. I strongly discourage anyone I talk to about their product from taking the enormously expensive leap. Set my company back years.

Pros

Thryv has a great sales team! Honestly the buck stops there unfortunately. My sales guy was wonderful and responsive, but the product and product support team were just flat out not good. Signing up was a huge mistake.

Cons

Thryv is basically just a big bait and switch operation. I was promised the world and ensured satisfaction, but the product just failed on pretty much all levels. The CRM is inferior to competitor's products. The marketing piece is lacking also. The biggest upset was the web presence piece. This was supposed to come with SEO and all kinds of social media management. None of which was as promised it's taken me over a year and considerable amounts of money to get my page ranking back up to where I was before they took over.

Andrew
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
3
Customer Support
1

1
Reviewed on 22/10/2024

There are better CRM's out there. This one will leave you stranded.

My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected.

Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created.

It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated.

Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media.

Pros

It initially seemed really well organized and easy to onboard with.

Cons

Customer support and their accountability (lack thereof).

Lots of issues between quickbooks and Thyv syncing.

Very little accountability on the side of upper management.

Dave
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/4/2024

Great Social Media Platform

Our experience has been great thanks to the hard work of [sensitive content hidden]. He went beyond his scope and when he was not sure of the path, he would take the time to stay with us as a rep directed and showed us how to correct our issue. My partners and I appreciate that we could always contact [sensitive content hidden] when we were having issues with the website, social media, Google business, etc. Anything we need, [sensitive content hidden] is always there for us.

Pros

It is the Social Media platform. We love that we can post one message and it goes to all of our platforms.

Cons

Calendar. Never have been able to maximize the calendars potential.

Jennifer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/7/2023

Great comprehensive software package for a small business

Very helpful, more useful than I expected when I chose it

Pros

Love the calendar, CRM, online appts and reminders, and ability to create/edit/send & re-send invoices (& take payment online)

Cons

Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for. Just show me the perfect match! Or at least make it the first thing I see.

Response from Thryv

Hi Jennifer, thank you for your review. It is great to see how Thryv is helping you stay more organized and helps streamline your customer's experience. Also, thank you for your feedback, I will be sending this to our team for them to look into. In the meantime, you can always submit your suggestions right in Thryv for others to see and vote on! - Gabe

Replied 17/7/2023
Patrick
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2023

An easer scheduling manager

I have realized great benefit by using Thryv. The online scheduling for the client and myself is a vast improvement on what I had in the past. I would definitely recommend this software for others who are looking for an appointment management system.

Pros

At first I was skeptical that Thryv could be the one scheduling management that would help me keep track of my appointments. When I really got down to using it, I was upset with myself that I had not started using this earlier. I now find it to be an essential part of my business. I am an older guy and I have had trouble comprehending other past appointment management systems. With Thryv, the ease of use for the client to schedule appointments and myself for approving and manually scheduling has been wonderful. I can't say enough good things about Thryv.

Cons

A feature I feel that is missing is the ability for the client to pay me on the spot.

Response from Thryv

Hi Patrick, thank you for your kind words, and not sure if you knew, but we offer ThryvPay that allows you to take payments whenever and wherever you are, you can even send a link to receive the payment. Here is a link with more information. - Gabe

https://www.thryv.com/features/thryvpay/

Replied 17/7/2023
Kim
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
4

2
Reviewed on 7/1/2024

Too complicated

Not user friendly, too many steps to accomplish simple tasks

Pros

We don't use Thryv anymore because everything was way too complicated

Cons

Having to do too many steps to accomplish a task

Response from Thryv

Hi Kim, we are sorry to hear about your experience with Thryv. We understand that Thryv can be overwhelming at times with everything the platform provides. That is why our team is here to assist and make sure you are supported and show you how to best utilize the software. If you have any questions, please let us know. - Gabe

Replied 9/1/2024
Hannah
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 6/7/2023

Thryv REALLY Cares

From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care.

Pros

Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!!

Cons

I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome.

Response from Thryv

Hi Hannah, thank you so much for your kind words with this review. We are excited to hear how our Thryv team is here to help when needed. We understand that there are a lot of features with Thryv and it can be overwhelming, our advice is to take the top things you need to learn first, then reach out to our team for further assistance on the other features. Before you know it, you will be a Thryv expert! - Gabe

Replied 11/7/2023
Steven
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/7/2024

Thryv is Horrible

Horrible. Never again will I use this company

Pros

When I get rid of them. Very difficult to use

Cons

Everything that has to do with Thryv. They're just out to make money

John
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/3/2021

Thryv is the superior online small business management platform.

Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Pros

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Cons

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Alternatives Considered

Doodle, Calendly and Schedulicity

Reasons for Switching to Thryv

The unparalleled business solutions all in one package and integrated, and the customer support.

Response from Thryv

Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe

https://www.facebook.com/groups/highthryvers

Replied 8/3/2021
Mark
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/5/2022

MY go to platform for business manageent

Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day.

Pros

The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

Cons

The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)

Response from Thryv

Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow.

We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Replied 19/5/2022
Elvira
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 7/7/2023

New On the Block

As a relatively new user of the program, I'm excited to grow with Thryv in promoting our Business on Social Media Platforms.

Pros

The product is an 'all rounder' - great for a new business set up. As an established business, utlising the monthly advertising icon for our social media platforms has been an added advantage to our business. The implementation was provided step by step, comfortable to undertake this step on my own.

Cons

Integration with our business was smooth, the assistance of a Thryv Team Member made it very easy to follow in detail. Technology isn't my strongest point, however, I was guided through the process making it very enjoyable to 'learn' this new way of working on my business.

Response from Thryv

Hi Elvira, thank you so much for your review. It is great to hear how Thryv has added so much more value to your business. I you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Replied 17/7/2023
Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/6/2023

Communicate and resolve like was said would happen!!

All they had to do and still have opportunity to do is offer our funds back. they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we figure out best options to move forward. Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that as a small business operator to our customers I would expect to go out of business in a short time!!

Pros

They are pros at taking money and not making sure a customer is properly taken care of with monthly followups to ensure the services/products are being used properly or at all!!

Cons

Broken promises while we were trying to get a resolution to the issue at hand. Taking monthly funds and not producing and communicating with your customer should never take place. And if it does - do what is right and credit back the customer to show good faith that you are not what it seems you are.

Response from Thryv

Hello, we are sorry to hear about your experience with Thryv, but thank you for bringing this to our attention. We strive to make sure our customer service is top-tier and have been awarded for it, so if you could, can you send an email to [email protected] with your account information and any other details you would like to provide? I will send this to our team for further assistance. - Gabe

Replied 22/6/2023
Chris
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 11/7/2023

Review of Thryv

Pros

Combined contact info and calendar. Implementation was easy.

Cons

We don't need a lot. Maybe just have additional space for more customer information.

Response from Thryv

Hi Chris, thank you for your review. It is always exciting to hear how the implementation of Thryv with your business was easy. If you ever need assistance, please let us know! - Gabe

Replied 17/7/2023
Luke
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
1

3
Reviewed on 12/7/2023

Luke’s review

So so

Pros

Lead organization Appointment schedule

Cons

No customer service no training no contact

Response from Thryv

Hi Luke, thank you for your review. We are sorry to see your experience with Thryv has not been the best. If you would like to send your account information and any other details to [email protected], I can send it to our team for further assistance. -Gabe

Replied 17/7/2023
Thomas
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 20/11/2023

Thryv is a very good product

Pros

Easy to use and helps keep things organized

Cons

There are times certain parts of the software go down

Response from Thryv

Hi Thomas, thank you for your review, and feedback, and for choosing Thryv. - Gabe

Replied 27/11/2023
Jenny
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2023

Thryv Software in

We are very happy with our experience with Thryv.

Pros

This software is so easy to use and has all the features we need to manage all aspects of our business.

Cons

There are no features I dislike in the software.

Response from Thryv

Jenny, thank you so much for your review. We are excited to hear how user-friendly Thryv can be and how it is helping you manage all aspects of your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Replied 27/2/2023
Kimberly
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/3/2023

A Lot in a Small Package

Customer service was really responsive through email and phone. It was easy to use and set up. It had a lot to offer.

Pros

Thryv really packed a punch. It's a CRM, where you can collect payments, message clients, create coupons, and post to social media. Both the online platform and the mobile app were really easy to use.

Cons

I WISH it had newsletter capability AND task creation. I LOVE Hubspot's and Salesforce's task lists. If Thryv had that and the ability to make a newsletter, you'd really need nothing else.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Thryv

yes

Response from Thryv

Hi Kimberly, thank you so much for your review. It's great to hear how Thryv is helping you run your business. Thank you for your feedback on the newsletter capability and task creation. We will take this back to our team for them to look into. - Gabe

Replied 13/3/2023
Brandi
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/2/2023

Great CRM System

Great software and support!

Pros

The CRM functions, scheduling, and automated reminders work great for my small business.

Cons

The recurring billing needs to be updated to a truly automated and scheduled invoicing process.

Response from Thryv

Hi Brandi, thank you very much for your review. We are excited to hear that Thryv's features are helping you communicate better with your customers. We also appreciate the feedback and will send this to our team. - Gabe

Replied 13/3/2023
rickey
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2023

Rickey's Review

great

Pros

It is easy to use. User Friendly. If I have a problem I can call and someone will respond.

Cons

Sometimes it is delayed. Other than that there is nothing.

Response from Thryv

Hi Rickey, thank you for taking the time out of your day to leave Thryv a review, we truly appreciate it. If you ever need assistance or anything, please let us know! - Gabe

Replied 27/2/2023
Verified Reviewer
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
3

2
Reviewed on 28/3/2019

All Glitter and No Substance

We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.

Pros

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Cons

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

Response from Thryv

Hi,

It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way.

Thank you,
Ed

Replied 30/4/2019
Jennifer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 28/12/2021

Ease of Use

It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training.

Pros

It has a lot of good features that if given the proper training for use, is very beneficial for our agency.

Cons

I feel there needs to be easier access to training to use the product.

Response from Thryv

Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule.

We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe

Replied 3/1/2022
Annette
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
2
Customer Support
5

3
Reviewed on 11/8/2022

2+ years user, new small business owner that is not computer savvy

Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?

Pros

Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.

Cons

The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.

Response from Thryv

Hi Annette, I am sorry to hear about this. Can you send an email to [email protected]? I will be able to send this to our Executive Claims team for further assistance. - Gabe

Replied 12/8/2022
Donna
Donna
  • Industry: Design
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/4/2021

Business owners..... BEWARE of this company. They will take your money and leave you flat!

Horrible. Worse decision I ever made. I was sold a bill of goods. They never helped me solve anything in my business because no one was ever around to help. I certainly didn't realize any value they might have because I could never get a phone call back. Finally I gave up on them.

Pros

Nothing! From the start I could never get any guidance or help to even learn what they could do for my business. In fact, I never even received an email from them discussing their program or offering online webinars.

Cons

I haven't the foggiest. No one ever helped me understand their model.

Response from Thryv

Hi Donna, we are sorry to hear about your experience with Thryv. We take this very seriously and will try our best to learn from your feedback. - Gabe

Replied 22/4/2021
Leigha
Leigha
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
3
Customer Support
1

3
Reviewed on 22/10/2024

Great idea, but poor follow through.

Not good enough service for the money spent. We were spending 5 figures and not getting attention needed.

Pros

I liked that they managed our Google Ads, calls, website, listings, and socials in one place.

Cons

I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed.

Jeromy
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2023

Wouldn't run a business without it

It is crucial to the business I run!!

Pros

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Cons

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Response from Thryv

Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Replied 17/7/2023
Melanie
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 6/7/2023

Needs a little tweaking, but all in all not a bad product

Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.

Pros

This product was very easy to learn and implement. The customer service people are pleasant.

Cons

I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.

Response from Thryv

Hi Melanie, thank you for your review and valuable feedback. It is always great to hear how you are enjoying Thryv and how we can improve. I will be passing this information on to our team. - Gabe

Replied 17/7/2023
Wanita
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 29/7/2024

I thrive with Thryve

I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve

Pros

I like how everything i need to run my business is intergrated into the one easy to use app

Cons

The only thing i dont like would be the price, after the free trial, it can be a little expensive.

Marvin
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/7/2023

Thryv Review

No problems. All good.

Pros

We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated.

Cons

You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper.

Response from Thryv

Hi Marvin, thank you for. We are grateful to hear how Thryv is helping your business. I you ever need assistance, please call our Free 24-Hour Thryv Support line. - Gabe

Replied 11/7/2023
Lindsey Raye
Lindsey Raye
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/2/2024

Thryv, Inc Merger History

Pros

The ability to get a deep dive look into companies due to the precious software capabilities given to them

Cons

Hard to sync all the automation for creative in one place

Response from Thryv

Hi Lindsey Raye, thank you for your review and for choosing Thryv. - Gabe

Replied 20/2/2024
Jenny
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/8/2023

Disappointed, Don't waste your time or money

Cons

For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Response from Thryv

Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to [email protected], with your account information and any other details, I can send it to our team for further assistance. - Gabe

Replied 5/9/2023
Danielle
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/7/2023

Blown away by the functionality and ease of use with Thryv

I would and have recommended this software to many other colleagues already. I literally use it everyday to guide how my day will go, communicate with my clients, and continue to market my business on social media. Their team is also top notch and are quick to help if any issues arise.

Pros

The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button. The appt reminders are great. And the fact that I can pot on my social media accounts right form Thryv is pretty efficient as well.

Cons

The only hiccup I had with integration when I first started using Thryv was getting a way to text the clients from my Thryv account. Within a few days, a tech specialist had it up and running and I haven’t had any issues since.

Response from Thryv

Wow, Danielle, thank you so much for your review. It is great to see how Thryv is helping with your day-to-day tasks. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Replied 17/7/2023
Tyrone
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 11/7/2023

Owner/operator review

Overall it's great, I've used many programs and this is overall the best.

Pros

Layout, adding product and services, social media, campaigns

Cons

The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times. It needs a home button on every page to get you back to main page.

Response from Thryv

Hey Tyrone, thank you very much for your review. It's great to hear how Thryv has helped your business. If you ever need anything, please call our Free 24-Hour Thryv Support line. - Gabe

Replied 17/7/2023
Matt
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/7/2023

I love Thryv

Thryv has made our social media marketing much easier. I wish we would have come aboard sooner.

Pros

It was very easy to set up and integrate with our business. The customer service is outstanding. Every person I dealt with at Thryv was fantastic.

Cons

The only improvement I would ask for is a free e-mail scrubber. This is supposed to be coming in the near future.

Response from Thryv

Hi Matt, thank you for your review, we are excited to hear how Thryv has helped with your social media presence and how easy it was to integrate with your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Replied 17/7/2023
Susan
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 2/1/2024

Cancellation is impossible

Not worth the money.
Customer service is great when buying but unresponsive when canceling

Pros

Website looked professional and easy to use.

Cons

Unable to cancel after several attempts. Still being charged 5 months after cancellation letter was received.

Response from Thryv

Hi Susan, I am sorry to hear about your experience with Thryv. If you could, email [email protected] with your account and any other details you would like to provide. I can send this to our Executive Claims team for further assistance. - Gabe

Replied 8/1/2024
Chelsea
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 6/6/2023

Expensive, glitchy and no help

- The cost is astronomical - they don’t mention that you don’t get all of the “extras” like Thryvpay when you signup. - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be fully onboarded and they refused to refund it)Customer Service - their onboarding specialists are only available during business hours EST - their onboarding specialists didn’t know how to use the program. They only showed me things I could’ve figured out on my own and when there was an issue, they said they’d “look in it and get back to me” which they never did. - Upon cancelling I was told that that it was a six month term and they would not refund me for the $400 and month I wasted trying to get the software to work and the most they could do was not charge my card again.Don’t bother looking at Thryv as an option. It’s expensive and useless!

Pros

This was supposed to be a solution to having 10 different apps instead it malfunctioned and glitched.

Cons

-The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) - their onboarding specialists are only available during business hours EST

Response from Thryv

Hi Chelsea, we are sorry to hear about your experience with Thryv. If you would like to send an email to [email protected] with your account and any other details, I can send this to our team for further assistance. - Gabe

Replied 9/6/2023
Austin
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2023

Power in the palm of your hand

Pros

Overseeing marketing can be an arduous task, but Thryv really works to streamline the continual multi-channel blasts that are needed in the current internet age. Inbound, Outbound, anywhere, anytime, you can access your full customer base from laptop or smartphone.

Cons

Learning any new software and transferring a client list can seem like a scary subject and may take more time than anything else, but Thryv offers resources from videos and articles or even step-by-step phone walkthroughs

Response from Thryv

Hi Austin, thank you for your review. It's fantastic to see how Thryv has helped your business by streamlining your social media presence and helping organize your customer's information to make it easier to interact with them. If you need assistance, please call our Free 24-Hour Thryv Support team at 844-998-4798. -Gabe

Replied 17/7/2023
Jeff
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 6/7/2023

real estate and financial services

Pros

the appointment confirmations and automated campaigns are what I find most beneficial.

Cons

Can't believe that you cancelled the "work as" function. We are in two time zones and trying to schedule an appointment in the other time zone is painful. Only admins can login as other staff members so an ordinary function that anyone could do now falls on my plate. No sooner than I set the appointment, log out and back in as myself here comes another call and I get to do it all over again. After I have done this several times the system makes me go through the authentication process with a six digit code.

Response from Thryv

Hi Jeff, thank you for your review and feedback. If you could, can you email [email protected] with your account information and any other details? I want to send this to our team for further assistance. - Gabe

Replied 11/7/2023
Beth
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/7/2023

Excellent company & service

Pros

They have 24/7 service and always get back to you with any issue you have!

Cons

Better work with social media and google!

Response from Thryv

Hi Beth, thank you for your kind words, we pride ourselves on our support teams and it is great to see it at work! - Gabe

Replied 17/7/2023
Nicholas
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 8/7/2023

Thryv Keeps me on track

Pros

I love the scheduling function as well as the automated reminders as well as the ease in sending out newsletters

Cons

It would be nice to have a pipeline function

Response from Thryv

Hi Nicholas, thank you for your review and choosing Thryv, we are glad to hear it is helping you stay more organized and communicate with your customers more efficiently. If you ever need assistance, please let us know. - Gabe

Replied 17/7/2023
JOSH
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/10/2024

What is this??

Paid for 6mos and i saw 0 difference in my business

Pros

Website build and customization was great right off the bat. Then trickled tonothing

Cons

Still not exactly sure what im paying for...

Kane
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

3
Reviewed on 11/7/2023

Would not recommend Thryv.

Started out very well and refreshing! They forgot about me over time. I’m leaving in less than two weeks to try out olly olly

Pros

The software victa, that comes with Thryv. That’s it

Cons

Our Google ranking went from 1st page of Google to bottom of 3rd page.

Response from Thryv

Hi Kane, we are sorry to hear about your experience with Thryv. If you would like to send an email to [email protected] with your account information and any other details, I can send this to our team for further assistance. - Gabe

Replied 17/7/2023
Paul
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/7/2023

Better CRM than Hubspot

Excellent.

Pros

CRM functionality is easy and powerful.

Cons

Only thing I can think of is some additional customizability on the different kinds of clients.

Response from Thryv

Hi Paul, thank you for your review. It is great to see how Thryv has helped you stay more organized with your clients through our CRM. If you ever need assistance, please call our Free 24-Hour Thryv Support line 844-998-4798. - Gabe

Replied 17/7/2023
Anthony
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2023

Exceptional Software

Overall my experience has been great with Thryv. Their customer service is great and the software really makes your business stand out.

Pros

Thryv is a great way to keep your business organized.

Cons

There are some features I wish I had more control over like being able to edit an estimate after its been approved already.

Response from Thryv

Hey Anthony, thank you for your review, we are over the moon excited about how Thryv has helped your business get organized. If you ever need some assistance, please feel free to call our 24-Hour Thryv Support line. - Gabe

Replied 17/7/2023
Ashley
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/8/2023

Thryv for Small Businesses is a MUST

Thryv has made my small business so much easier to run the simple little tedious tasks are so much easier to deal with it's a must for small businesses.

Pros

Thryv makes my daily work at my business so much simpler and way easier to manage.

Cons

There's nothing to dislike about thryv it's amazing software that makes any small businesses work half is hard.

Response from Thryv

Thank you for your review and for choosing Thryv, Ashley. We are excited to see how Thryv has made your day-to-day go much easier. - Gabe

Replied 24/8/2023
Jorge
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/10/2023

Don't work don't waist your time I spend around 3,000 and never have any potential clients

Never recommend this company just waisted Time and money

Pros

Nothing sucks I spend money on marketing center and still have money there and you don't want me to give me the money back

Cons

Everything is bad doesn't works bad quality

Response from Thryv

Hi Jorge, we are sorry to hear about your experience with Thryv. If you could, send an email to [email protected] with your account information and any other details. I can send this to our Executive Claims team for further assistance. - Gabe

Replied 13/11/2023
Chad
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2023

Thryv is my google, website and social media partner

Pros

From the local Account Manager, [sensitive content hidden]
, to their onboarding and tech support, we value the investment we've made with Thryv.

Cons

We don't use all of their features as we have our own CRM

Response from Thryv

Hi Chad, thank you for your review, it is great to hear how Thryv is helping your business, and worth the investment. If you ever need assistance, please let us know! - Gabe

Replied 17/7/2023
Elizabeth
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 2/8/2023

A lot of Features and Functionality

Pros

The ability to manage so much in one place.

Cons

With all the capabilities, it has taken some time to understand how it operates and how it works best for me.

Response from Thryv

Hi Elizabeth, thank you for your review. We are excited to hear how Thryv is helping you manage everything in one place! - Gabe

Replied 3/8/2023
gina
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 17/7/2023

starts great

started great hav not stayed as helpful

Pros

It began with a lot of support and help it seems to have dwindled its not always easy to navigate it

Cons

it is not always easy to navigate and easy of use

Response from Thryv

Hi Gina, thank you for your review. Can you send an email to [email protected] with your account information and what you need support on? I can send this to our team for further assistance. - Gabe

Replied 18/7/2023
501 reviews

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