--- description: Review of respond.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: respond.io | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [respond.io](/software/66713/rocketbots1) # respond.io Canonical: https://www.softwareadvice.ie/software/66713/rocketbots1 Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/66713/rocketbots1?page=2) > Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows. Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. > > Verdict: Rated **4.6/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 60 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: respond.io - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI/Machine Learning - API - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Contact Management - Email Management - File Sharing - Interaction Tracking - Lead Distribution - Lead Qualification - Mobile Access - Multi-Channel Communication - Natural Language Processing - Offline Form - Proactive Chat - Real-time Consumer-facing Chat ## Integrations (11 total) - ActiveCampaign - Google Sheets - HubSpot CRM - Instagram - Messenger - Pipedrive - Slack - Telegram - Viber - WooCommerce - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) ## Reviews ### "Value for money" — 5.0/5 > **Arthur** | *18 December 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Flexibility through different platforms. It helps me have a broader chance to get more customers, and have better results. > > **Cons**: The whatsapp situation, that after 24 hours of no contact, the customer needs to send us a message so we can continue a conversation. > > Very good, using different platforms allows me to have better results, so that is perfect for my business. ----- ### "The best efficient smooth conversation management system" — 5.0/5 > **Keith** | *16 September 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Its very user friendly , easy to manage tickets. The chats are quick with great customization that meet a users desires in most cases. > > **Cons**: Just a small way to mark sales based on the stage of the sale would be nice addition and more color codes for customization > > It is great and the best experience to communicate with customers. it remains professional but same time giving direct access to communication with a client. ----- ### "Good product, poor support" — 1.0/5 > **Joel** | *13 March 2026* | Real Estate | Recommendation rating: 1.0/10 > > **Pros**: It's a good platform with a lot of useful features. The AI Agents are more effective than many of the competitors we tried. > > **Cons**: We lost 3 months trying set it up due to integration failures on calling. Respond.io support is managed by a team inbox of nameless people. There is little ownership off issues or proactivity. After 3 months of back and forth with the telco provider and Respond, we finally got a fix. We asked for a full refund on the downtime, as the product was unusable, and Respond rejected the request. If you're looking for a fast setup and good support, Respond.io might not be the best fit. > > Sadly a very poor experience, even though it's a good product. It cost us months to set up, and a vast amount of wasted time in the process, whilst they refused to pause or refund billing during the time. ----- ### "A good fresh crm to start improving your business" — 5.0/5 > **David** | *16 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Respond its so easy and intuitive to use, it was one of the first crm softwares that i tried and actually enjoyed working on it, the fact that you can send direct messages through their own whatsapp makes the experience more professional for our clients > > **Cons**: The free version doesnt let you do that much but it is completely understandable because it is well equilibrated between price and benefits > > Respond was one of the firsts experiences that i had with crm softwares and im so glad to be able to used it to improve my lead management ----- ### "An Indispensable Tool for Streamlined Communication" — 5.0/5 > **Stefan** | *16 September 2025* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity. > > **Cons**: The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users. > > My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/66713/rocketbots1?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/66713/rocketbots1) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data