About SuperOffice CRM

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration. SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services. SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more. Services are offered on a monthly subscription basis that includes support via phone and email. Pricing is per user per month, billed annually.
SuperOffice CRM Software - CRM Suite
SuperOffice CRM Software - Customer Service Platform
SuperOffice CRM Software - Sales Platform
SuperOffice CRM Software - Marketing Platform
SuperOffice CRM Software - App Store & Integrations
SuperOffice CRM Software - CRM Suite - thumbnail
SuperOffice CRM Software - Customer Service Platform - thumbnail
SuperOffice CRM Software - Sales Platform - thumbnail
SuperOffice CRM Software - Marketing Platform - thumbnail
SuperOffice CRM Software - App Store & Integrations - thumbnail

SuperOffice CRM pricing

SuperOffice CRM does not have a free version and does not offer a free trial. SuperOffice CRM paid version starts at €45.00/month.

Starting Price:
€45.00/month See pricing details
Free Version:
No
Free trial:
No

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SuperOffice CRM Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.2
Customer Support
4.2
5 reviews of 125 View all reviews
Matt
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/4/2020

You can almost say it 'runs the company'!

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing SuperOffice CRM

Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Reasons for Switching to SuperOffice CRM

Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.
Lukas
  • Industry: Professional Training & Coaching
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
3

2
Reviewed on 5/10/2021

Not good - many necessary features not available

The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Pros

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Cons

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).
A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

Alternatives Considered

HubSpot CRM

Reasons for Switching to SuperOffice CRM

Because of the price and promises were made that this product can fulfill our needs (which it did not)
Eva
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 8/4/2020

Stellar CRM

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons

Perhaps the marketing module should be included in the base package.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to SuperOffice CRM

Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.
Marcel
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/7/2018

It really is the most user friendly CRM that you can imagine.

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 16/11/2018

Save time and increase overview

Good product, easy to use.

Pros

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

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