--- description: Review of Serviceware Knowledge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Serviceware Knowledge | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [Serviceware Knowledge](/software/68449/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.softwareadvice.ie/software/68449/serviceware-knowledge Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/68449/serviceware-knowledge?page=2) > Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well. Serviceware Knowledge uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base. Serviceware Knowledge lets users track the history and validity of content and update before expiry. Users can be notified of content changes through push notifications. Additionally, Serviceware Knowledge provides integration with multiple apps such as Zendesk, Freshdesk and Salesforce. Serviceware Knowledge is priced on a per user per month subscription basis and offers multi-lingual functionality. The solution offers mobile apps for Android as well as iOS users. Support is provided via e-mail, an online help desk, live chat and over the phone. > > Verdict: Rated **4.5/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 20 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Serviceware - **Location**: Idstein, Germany - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$14.90 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Serviceware Knowledge users can choose to be billed annually or billed monthly. $14.90 per user/month billed annually $16.90 per user/month billed monthly To receive accurate pricing for companies with 300 users or more, contact Serviceware directly. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Dutch, English, Finnish, French, German, Italian, Polish, Romanian, Russian, Spanish, Swedish - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria and 106 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - CRM - Catalog Management - Collaboration Tools - Content Library - Content Management - Customisable Reports - Customisable Templates - Decision Support Systems - Discussions/Forums - Document Management - Full Text Search - Knowledge Base Management - Live Chat - Multi-Channel Communication - Multi-Language - Reporting & Statistics ## Integrations (2 total) - Freshdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 October 2017* | Recommendation rating: 10.0/10 > > **Pros**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 August 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Cons**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Verified Reviewer** | *9 November 2018* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Well define GUI, optimiz process, good data handaling > > **Cons**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 November 2017* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Cons**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 October 2017* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Cons**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/68449/serviceware-knowledge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/68449/serviceware-knowledge) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data