AMS Protractor

Protractor is the Best

Powerful software that is very customizable.

After onboarding and the initial struggles of making a big POS change like this, it has been very good over all. We do not regret making the switch.
As with any shop POS software, it all comes down to personal preference and is it a good fit for you.
Protractor is a good fit for us.

Broken Promises

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.

AMS is the only company you should consider when making your decision.

AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!

Awesome Very User Friendly System

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less

Protractor review

We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.

AMS Protractor Implementation and Use

Protractor

AMS foulks are great to work with. Always quick and helpful when we may have an issue.

Best Shopware for the automotive business

Protractor has been great to see the margin of sales and service we provide without guessing.

Great POS Software with Excellent Customer Service

Protractor is leading edge tech

We already see an increase in our bottom line due to the effortless integration of the estimating process and the linking of recommended services. We look forward to understanding better than ever the inefficiencies of production as we now have a way to track that better than we have ever had. Our techs are on board with the production tracking and seem to be surprisingly interested in this feature as well. Just sitting here many things come to mind inventory and core tracking abilities, all the many reports that reveal the inner secrets of the entire operation like never before. There's a lot to work with here.

Easy to use!

overall it's been a positive experience. I was new to the program last year in July, and was able to pick things up quickly. And also teach myself some other things.

Excellent Service Management System.

Improved Hours/RO and Improved Ave/RO

Growing to success!!

My experience has been great. If you are or are not in the market for SMS software you owe it to yourself, and the profitability of your company to check it out. I believe that AMS and Protractor have been the best investment for my company and am looking forward to working with them going into the future.

We switch from protractor, and ended up with it again a few months later

We used protractor, and switched from it to try to save a few bucks per month...We hated the other system we went it, tried more systems and ended up back with protractor and couldn't be happier. This system is so easy to use, so accurate, its a no-brainer to end up with it. All the custom reports you can run, to inventory setup, automatically looking up labor and parts. 5/5 stars. Would buy again.

Do Not Recommend

Best Automotive Management Software Out There

Excellent

Very good product.

Very good

Glad we made to change from RO Writer.

Great so far

Started January 1st 2018 and moving along smooth.

What a great software system for the Automotive Service Business

We have increased the bottom line and I wish we implemented this last November when I sign up for the software.

Great Product

I have been using Protractor since the beginning of 2013. The .Net version is considerably faster than the older version and has a lot of new features. I like the fact that it is a web based system and I never have to worry about backups. There support is great, they usually get back to us in less than an hour. I like the fact that they come out with an update each week. They are always adding new features. As with any software change there is a learning curve, but the instructors were very helpful. There are some features that my old software had that I wish were integrated into protractor but we found away around most of them. Its integrated accounting system is great. It saves having to have a conversion program to upload it to a book keeping system. I found that the inventory system is very tight. There is not a part that can get lost or not billed out. We found a lot of lost dollars by tracking the cores and returns as the system does. I would recommend this to anyone.

combines both accounting and shop management

Most shop management systems focus on auto shops needs and most accounting programs are hard to use for shop management. Protractor combines both accounting and shop management.

From a Long time user

I have been using Protractor for 8 years. The system called Legacy has been upgraded to the .net version and I really like this version because of the speed difference from the older version and the ease of use. Its easy to setup but like any new software , it takes some getting used to but I would not go back to the old version now.

Pros : Work Speed , ease of use , multiple invoices can be opened at once. Management actually listens to user requests and occasionally implements them into the newer upcoming versions of the software. Training videos are very very well made and actually helpful. Tech support is awesome.

Cons : Can take a while to log in the morning. Still some polishing needed but very good as is honestly. It takes a while to setup and learn the MANY features give yourself a few weeks , you won't be sorry after.

Not the best

I find that this software is old and outdated. It is not user friendly and very slow regardless of the connections. Our accountant calls this software a nightmare. There are never any useful updates. Customer service is pretty quick and will assist you with all of the issues you WILL have. There is no direct line to get a hold of customer service and you have to email and hope they get back soon.

Money Maker

I have been running the .NET version of Protractor for the last 1.5 years and the only thing I can say is.... Incredible!!! From the moment I switched over, I saw an increase in labor sales. At first I thought it was just a coincidence but turns out the labor matrix was factoring the extra charge that I always forgot to put in. The way the invoice printout is remarkable as my clients understand their invoices (storybook). I can throw a "grocery list" estimate together under 5 minutes... All the labor guides are built in and that makes it very fast. If your looking for really good software to make you money. Protractor is the only one you need to look at.

Quality product

We have been Protractor system users for over 10 years and the new .net version is a must-have. Many excellent features and more on the way as user requests are listened to and implemented. Training program very precise and informative. As with any new system, there is a period of adjustment to change from legacy but Guy and the tech support staff are outstanding and there to help whenever needed. Speed, inventory module and multiple invoice capability + upgraded accounting features are just a few of the pros of the new system. Takes some getting used to but benefits well worth the challenge of change.

newbe

Protractor .Net Software

We have upgraded all of our shops the the new .Net software. Migrating from the Legacy software to .Net was fairly easy both from the back office side and the front counter. Protractor support and Guy Lapierre have been extremely helpful during and after the transition. We have made several programming requests that have been implemented or are in the process that have helped in the daily operation of our business. Also like that .Net automatically updates (no more having to go to each computer to update).
Glad we updated to .Net!

It just works!

Having been automated since 1989, first with Super Fred, then MaxxTraxx then Mitchell, ten years ago we switched to Protractor and never looked back. One of the most outstanding features with Protractor is the unbelievable Support Staff. Quick. Knowledgeable. Concerned. The cloud based program is easy to use and as POWERFUL as you could want. Accounting in .NET is amazing and with the cloud based program, my CPA can log in at any time, saving almost enough money monthly to pay the subscription!!

Works Great

There is no better software out there!

I have been using the product for the last 8 years. The previous version called Legacy was great, but was limited by its ability to use multiple work orders. The new .net version is 10 times as fast, intuitive and requires little training. People ask me what can it do? It runs everything in your business and it is all point and click! Stop looking at out of date software, this is the one you need!

Great Software (Must have)

We have been a user for a few years now. We have in our 8 locations about 120K transactions per year. We saw from the start a 5% increase in sales we were missing. Then came the great new product version. Fast and very user friendly. We saw a shocking 3.5% increase in margin.

I would recommend this software to anyone.

Super fast estimates

Protractor.NET is a real productivity tool as it allows to my Advisors to make accurate estimates very quickly and then with a click of a mouse order the parts online from the supplier -- easy and fast - nothing wrong with that!

I will also say that the support staff are very responsive and helpful.

If you want a tool to help you run your business this is it

The legacy program is excellent. The dot net program has been developed by tech's for tech's who want control and ease in there business. If you want control give yourself a treat an look into this software and the support from there team of auto experts.

Good way to track your cars life

Nice job