--- description: Review of Protractor Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Protractor | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/4261/auto-repair/software) > [Protractor](/software/68934/protractor) # Protractor Canonical: https://www.softwareadvice.ie/software/68934/protractor Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/68934/protractor?page=2) > Elevate your shop operations with Protractor, an all-in-one shop management software that handles scheduling, inspections, estimates, and much more for single and multi-location auto repair businesses. Built with industry best practices, Protractor helps you save time, stay organized, and keep customers happy. Protractor is a customizable tool that can fit the needs of small shops or nationwide chains. > > Verdict: Rated **4.6/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 37 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Protractor Software - **Location**: Toronto, Canada - **Founded**: 2001 ## Commercial Context - **Pricing Details**: Contact Protractor Software or visit protractorsoftware.com for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Chat/Messaging - Customer History - Electronic Signature - Employee Scheduling - Estimating - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Multi-Location - Parts Management ## Integrations (17 total) - 360 Payments - AutoServe1 - AutoVitals - Autoflow - Broadly - Epicor Service CRM - Kimoby - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - ProDemand - RSS Texting - Steer ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Repair Software](https://www.softwareadvice.ie/directory/4261/auto-repair/software) ## Alternatives 1. [ARI](https://www.softwareadvice.ie/software/97484/ari-auto-repair-invoices) — 4.6/5 (599 reviews) 2. [AutoLeap](https://www.softwareadvice.ie/software/120367/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.ie/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.ie/software/76836/napa-tracs) — 4.2/5 (258 reviews) 5. [Shopmonkey](https://www.softwareadvice.ie/software/88459/shopmonkey) — 4.6/5 (262 reviews) ## Reviews ### "Protractor is the Best" — 5.0/5 > **Kiri** | *12 March 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I love using Protractor\! It is easy and very functional. The customer service is the best. \[sensitive content hidden\] always assures any issues are resolved efficiently. Wouldn't want to run any other software in the industry\! > > **Cons**: I do not have any cons at this time. Protractor does everything I need\! ----- ### "Powerful software that is very customizable." — 4.0/5 > **Ken** | *2 May 2022* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: The massive number of reports available and the Dashboard function to keep an eye on your bottom line. Very customizable report system. The overall settings allow for much customization. Help is easy to get from other users and the company. The related forums are active with users and company people and usually have your answer quickly. Onboarding assistants are great people that work with you for quite some time before going live. The overall package is great. We don't use it to it's full potential as this program will do ALL of the business accounting as well\! We do use and constantly make changes as needed the usual service shop functions. The "Canned Jobs" can be built extremely fleshed out. With some time in, the available library of services, jobs, concerns, etc. can grow quite large and make for good time savings and faster operations. The integrations with Auto Vitals is very good and has helped our shop grow the bottom line. > > **Cons**: Steep learning curve. This program will take some time to learn, and you will have many questions. If you are already somewhat computer savvy, it may not be as big of a deal. If you are not good with computers, it could be a struggle. (But there is plenty of help from the company and other users.) This is a very in-depth program that does SO much\! > > After onboarding and the initial struggles of making a big POS change like this, it has been very good over all. We do not regret making the switch. As with any shop POS software, it all comes down to personal preference and is it a good fit for you. Protractor is a good fit for us. ----- ### "Broken Promises" — 1.0/5 > **George** | *2 June 2016* > > Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program. I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax. I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem. I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it. With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee. This is due to the support it requires. We are looking at previous data only and NEVER need customer support??? If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING. ----- ### "AMS is the only company you should consider when making your decision." — 5.0/5 > **Daniel** | *3 March 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy\! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer. > > **Cons**: The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker. > > AMS as a company is the best part of the experience\! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy\! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. \[SENSITIVE CONTENT HIDDEN\] is the best part of my experience\! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. \[SENSITIVE CONTENT HIDDEN\] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job \[SENSITIVE CONTENT HIDDEN\] at making sure you did not launch a support company without thoroughly training your crew\! AMS is the only choice if want to buy Protractor\! ----- ### "Awesome Very User Friendly System" — 5.0/5 > **Brian** | *30 September 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none > > **Cons**: The fact that AMS Protractator wasn't purchased sooner > > Dependability and stable system, cloud based system with no back ups or disc needed. 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