---
description: Review of USU Knowledge Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: USU Knowledge Management | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# USU Knowledge Management

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> Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.&#10;&#10;&#10;Knowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.&#10;&#10;&#10;Knowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.&#10;&#10;&#10;It offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.
> 
> Verdict: Rated **4.8/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 18 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: USU
- **Location**: Möglingen, Germany
- **Founded**: 1977

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: We have three pricing tiers:&#10;&#10;Foundation - starts at $10 per user per month. &#10;Includes AI-powered search; WYSIWYG editor; custom workflows \&amp; alerts; article feedback; cloud deployment&#10;&#10;Pioneer - starts at $15 per user per month. &#10;Includes Foundation features plus: Dynamic documents; custom workflows; rich search results; decision trees or e-learning module; cloud or on-premise deployment&#10;&#10;Visionary - starts at $20 per user per month. &#10;Includes features from all other packages plus: Decision trees module; e-learning module; advanced reporting \&amp; analytics; customer self-service; cloud or on-premise deployment&#10;&#10;\*Pricing assumes minimum of 100 users
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Canada, Germany, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Account Alerts
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- CRM
- Call Centre Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management

## Integrations (6 total)

- SAP Business One
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software)

## Related Categories

- [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software)
- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)
- [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software)
- [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software)
- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1748 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4066 reviews)
3. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (979 reviews)
4. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews)
5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2209 reviews)

## Reviews

### "Excellent resource to manage your single source of truth" — 5.0/5

> **Tariq** | *16 June 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, flexibility and the agent interface
> 
> **Cons**: None, the product met all of our criteria
> 
> \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step.

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### "Great Tool for Contact Centers" — 5.0/5

> **Verified Reviewer** | *8 July 2019* | Medical Devices | Recommendation rating: 10.0/10
> 
> **Pros**: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.
> 
> **Cons**: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.
> 
> We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

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### "Knowledge Center is excellent\!" — 4.0/5

> **Judy-Ann** | *8 August 2019* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: This user-friendly software is very adaptable with very cool features.
> 
> **Cons**: At this time, I an unable to say .......

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### "Not just "Checking Boxes" product.  This is their primary focus and it shows.  There is a difference" — 5.0/5

> **Keith** | *15 June 2021* | Medical Devices | Recommendation rating: 10.0/10
> 
> **Pros**: Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use.  I have found those other companies will do "just enough"  to sell you that it's "Knowledge Management"  but lack necessary features impacting your ability to run a successful Knowledge project.
> 
> **Cons**: Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team
> 
> The product is really everything we could ask for.  Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean

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### "USU Knowledge Management will empower your business and users" — 5.0/5

> **Stephanie** | *13 July 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed.  Users can favorite, rate, and follow content which enables users to get to the content they need quickly.  The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency.
> 
> **Cons**: There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/68982/knowledge-center)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/68982/knowledge-center> |
| en | <https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/68982/knowledge-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/68982/knowledge-center> |
| en-IE | <https://www.softwareadvice.ie/software/68982/knowledge-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/68982/knowledge-center> |

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