About Remedly

Remedly is a comprehensive fully compliant with HIPAA regulations, cloud Practice Management Platform designed to meet the diverse needs of medical professionals. The platform offers an extensive suite of features that streamline clinical and administrative operations, ensuring practices can deliver exceptional patient care with increased efficiency. Core Features: 1. Electronic Health Records (EHR). Our EHR system is designed to simplify patient charting, improve documentation accuracy, and enhance overall patient care. Customizable chart note templates allow providers to tailor services to their specific needs, ensuring that every detail is captured precisely. 2. Practice Management. Remedly integrates robust practice management functionality, enabling seamless scheduling, patient communication, and workflow optimization. 3. Revenue Cycle Management (RCM). The RCM module is built to streamline financial processes, from invoicing to payments and claims processing. The most prominent features include insurance eligibility verification, electronic claims submissions all aimed at improving revenue flow, reducing administrative burden and human error. 4. Advanced Analytics. Remedly analytics tool provides actionable insights into various aspects of the practice and patient activity. This data-driven approach enables informed decision-making and continuous improvement. 5. Integration Capabilities. Remedly supports integrations with a wide range of services, including payment processing, e-prescriptions, and lab test ordering. Additional Benefits: - The platform is highly customizable to fit unique needs of any medical practice, whether it’s an aesthetic clinic, mental health practice, DME company, or a medical billing service. With this flexibility Remedly can adapt to the specific workflows and requirements of different specialties. - Remedly provides a 7-day free trial, allowing potential users to experience the full capabilities of the platform before committing. By choosing Remedly, medical practices can reduce their administrative workload, enhance patient engagement, and improve overall operational efficiency. Our all-in-one solution empowers healthcare providers to focus more on patient care and less on managing complex software systems.
Remedly Software - 1
Remedly Software - Plastic Surgery
Remedly Software - Medspa EHR
Remedly Software - Analytics and sales
Remedly Software - Prepaid Packages
Remedly Software - Full body map
Remedly video
Remedly Software - 1 - thumbnail
Remedly Software - Plastic Surgery - thumbnail
Remedly Software - Medspa EHR - thumbnail
Remedly Software - Analytics and sales - thumbnail
Remedly Software - Prepaid Packages - thumbnail

Remedly pricing

Remedly does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Browse Remedly Reviews

76 of 76 reviews
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David
David
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/1/2025

It facilitates the provision of services

The user experience improved and thus increased the customer base, in addition to the quality and ease of work improving.

Pros

It facilitates daily programming, thus streamlining daily activities and automating tasks that are repetitive and take up valuable time. I like it because you can have all the medical records of each patient in a very orderly manner so that when the patient is attended to, the service is faster and more professional.

Cons

There is nothing bad that I dislike. They have always provided good service.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 28/1/2025

Remedly Review

Overall using Remedly has been a positive experience, I highly recommend.

Pros

The ease of access is commendable, easy for a team to learn. Newby friendly.

Cons

The menus are somewhat confusing, the whole workflow of the system could be better.

Garry
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 16/11/2024

Clunky and Not at all Intuitive

I feel like Remedy needs a serious overhaul and update. I feels like software back in the 2010s.

Pros

Scheduling is intuitive and comprehensive.

Cons

The software is clunky. Navigating between modules feels very archaic. The flow is not seemless and is slow. The menu system is extremely confusing and not at all intuitive.

Response from Remedly

Thank you for your honest feedback - we appreciate your untarnished input which has been shared with our product team and throughout the company. We are pleased to hear that our scheduling component and our customer service meet your expectations! We'd like to hear your thoughts on a redesign which would be more fluid and intuitive - please reach out to [email protected] so we can gather your input!

Replied 27/11/2024
Shar
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/11/2024

Excellent EHR and RCM systems for small practices

We have been using Remedly for a year and a half now, and overall I am very happy with the system. It's robust enough to fit our needs, but not overly complicated like some other systems are. As a smaller practice, this was an important point for us, because we don't need the same heft in our system as a large hospital. So I can only speak to a smaller practice experience, and it has been wonderful.

Pros

I like how quickly we were able to get our practice up and running, and that the EHR system was relatively quick to learn. We also like how responsive the Remedly team is to questions and addressing needs. They are also very proactive at fixing issues when they do occur.

Cons

There are a couple integration items that I'd like to see changed, such as insurance payments through the RCM system being reflected in the EHR system without a team member having to manually apply it. But the pros outweigh the cons, and we have good workarounds.

Response from Remedly

Thank you Shar for your supportive review! We are so grateful to hear that Remedly is right-sized for your practice and that our team is responsive to your needs! We appreciate your input to improve our solutions which we take to heart and will continue to work on. It's through listening to our clients' needs that we are able to develop our top-in-class platforms. Your unique application - eye prosthetics - demonstrates how flexible Remedly is to adapt successfully to various specialties. We look forward to continuing to support your practice's growth!

Replied 12/11/2024
omar
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

Excellent Platform!

Overall Remedly is an excellent platform and makes our life easier. We can streamline our workflow and be better organized and manage our clinic.

Pros

The automation of time consuming tasks help create a smooth an consistent workflow in our work environment. Allowing us to spend more time with the patient and customers.

Cons

I thought the cost was a bit high, however the size of our company and usage allows us to justify this expense.

Denis
Denis
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 23/1/2025

Remedy is your choice if you have experience

Pros

Remedy is incredibly intuitive and easy to use. I love how it simplifies my workflows and keeps everything organized, saving me a ton of time.

Cons

Initial setup and implementation was quite complex, and it took time to navigate the interface effectively.

Nedim
Nedim
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2025

Great scheduling management

Great software for managing medical practices.

Pros

Streamlines scheduling and patient management.

Cons

Reporting features need more customization.

Brittany
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 25/1/2025

No complaints

Pros

I like its ability to significantly streamline practice operations by providing a user-friendly interface for managing appointments, billing, and patient records all within one platform

Cons

I have no complaints about this app… glad I discovered!

Brianna
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/1/2025

Brianna left a Review

Useful in terms of keeping business up to date.

Pros

Very easy to use. Simple interface and buttons.

Cons

Sometimes trouble loading, slowly loading.

Jade Anthony
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2025

A software you must have

Pros

The interface for this software is user-friendly and easy to handle.

Cons

So far there is nothing that I like least about Remedly.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2020

Using Remedly for 2+ years

Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

Pros

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Cons

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Alternatives Considered

DaySmart Spa and AestheticsPro

Reasons for Choosing Remedly

Practice Fusion had its limitations and it didn't organize records as cleanly as we needed.

Switched From

Practice Fusion

Reasons for Switching to Remedly

Features and functionality.
Andrea
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2022

Love Remedly

Awesome experience and would do it again

Pros

We looked at other software but ease of use, ability to build features from the ground up, ongoing support was important to us

Cons

Nothing Remedly gave us a great opportunity to add in templates, features, documentation, epresribe, telehealth and labs to our EMR

Alternatives Considered

Tebra, RXNT and AdvancedMD EHR

Reasons for Choosing Remedly

We could not do add on codes such as therapy without adding in another account which we did not want to do. In addition therapy notes does not integrate with lab corp or quest

Switched From

TherapyNotes, LLC

Reasons for Switching to Remedly

Remedly had set up, support, eprescribe, labs, billing and practice management

Response from Remedly

Thank you so much for your strong recommendation and for all of your feedback to improve our platform! We appreciate that you chose Remedly.

Replied 22/11/2022
Brian
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
3
Customer Support
5

2
Reviewed on 9/11/2019

A work in progress

The customer service has been very good but they sold me on all of these different features that are not yet available. They have been very responsive to input and suggestions but the implementation will basically require a major overhaul of the system. That is anticipated sometime next year.

Pros

The EHR system - great interface to document patient interactions.

Cons

The program was originally designed for a cosmetic surgeon's office. Currently it is not really adaptable to other applications and so I am just using it for EHR. There are many many features that are needed that are not yet available. Hopefully next year

Response from Remedly

Hello, Brian! Thank you for the valuable feedback which helps us improve.
Our platform and services have expanded immeasurably, offering a range of options to meet most practices' needs. The flexibility of our platform allows a breadth of different specialties to benefit from our solutions, ranging from aesthetics, ocularists, dermatologists, and sports medicine to chiropractors and mental health professionals. Their commonality is a goal of improving their practice efficiency, which Remedly supports through a variety of features and functionality.
We welcome the opportunity to show you all our current offerings and discuss how we can address your needs feel free to reach out to [email protected].

Replied 22/2/2022
Cindy
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2022

Excellent software for plastic surgery practices!

Our experience with Remedy has been excellent so far! [SENSITIVE CONTENT] has been incredible every step of the way. Her follow up and attention detail are unmatched![SENSITIVE CONTENT] has helped us to learn the basics and now is taking us into more advanced functionality and use of the software. We looked at many other options when choosing a software program for our new practice. Hands down Remedy has been the best decision!

Pros

Remedy is easy to learn, navigate and use every day!

Cons

Nothing really major...a few glitches on patient entry and portal access/navigation for patients

Alternatives Considered

Nextech EHR & PM and PatientNow

Reasons for Switching to Remedly

Willing to work with us on price and supported us on our needs as a new business versus trying to sell us functionality we did not need.

Response from Remedly

We are humbled by your gracious and glowing review! Thank you for all of your kind words and for being part of the Remedly family. We look forward to supporting your needs as your practice grows and ensuring your team continues to thrive using our solutions and services!

Replied 9/1/2023
Lisa
  • Industry: Plastics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/10/2023

Every day use and Advanced Analytics

A+, great that they listen to users and implement new ideas that everday users need.

Pros

Charting and all EHR/EMF functions are easy to use, but we are really starting to utilize other features for reporting.

Cons

Now that there is training set up to become a super user, that has been a valuable asset

Alternatives Considered

Nextech EHR & PM

Response from Remedly

Wow Lisa we are deeply appreciative of and grateful for your superlative review! We work hard to deliver for our practices and are thrilled to hear that our platform is user friendly and that, through our training support, you're expanding your Remedly usage. Thank you again for your stellar review!

Replied 16/10/2023
Kristen
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 29/9/2023

Remedly Review

the customer support from [sensitive content hidden] has been amazing.

Pros

the help from [sensitive content hidden] and quick responses have been critical in this change for us.

Cons

We have had issues with Memberships, Commissions, and some other things but all are either being addressed or requested to the Remedly team for future enhancements.

Response from Remedly

We deeply appreciate hearing that you are receiving great support and that your outstanding needs regarding some of our features are being addressed. Transitioning to a new platform can be challenging for any practice, and we try to make the experience as seamless as possible for all involved. Thank you for your tight collaboration and input to help us iterate and improve!

Replied 9/10/2023
Venice
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2022

Practice Administrator

I have been happy with Remedly for the past two years.

Pros

The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. The support from Remedly has been great and they follow up with you regarding issues. The account representative is always easy to get a hold of.

Cons

The least that I like about this software is the reports available to track up sells. I would like to see a report where we can see what a patient was originally scheduled for and when they left what was actually completed.

Response from Remedly

We so appreciate receiving your feedback Venice and your thoughts on how we can improve! So glad to hear that new staff get up and running quickly with our intuitive solutions and that our support program is working for you. We will continue to work with you to get our reporting solutions to better meet your needs. Thank you for your collaboration to improve Remedly - it means the world to us!

Replied 9/1/2023
Tara
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/11/2020

Medspa software

As always it is hard to transition from one software to another, but the Remedly team was always there to answer our questions and walk us throught the software. In addition to the team there is an online help desk with videos and step bystep instructions. This is a key detailed feature that has been a lifesaver.

Pros

We love the functionality and ease of use with the calendar as well as the automated patient reminders, and the online patient portal. Our clients are getting use to the patient portal feature that allows them to fill out all of their forms before arrival. This makes their spa appointment more enjoyable because they are not having to spend time filling out forms in the office, and they are able to go straight back to the room and enjoy their relaxing appointment.

Cons

I wish that we were able to change the text content and/or text the clients directly to update them on changes to their appointment. As of now we are either sending an email (which they don't always get in time) or having to call ( they don't always answer).

Also, it would be nice to have a service price button like the inventory button. There are times we have to look up prices for services, but it takes quite a few steps. Hopefully in the future we can have a quick button like with inventory. This would be an amazing feature!

Response from Remedly

Hello, Tara! Thank you for your feedback. We are pleased to hear you enjoy using Remedly! We work hard to deliver a platform which helps practices function more efficiently, and many of our improvements have been based on feedback from our valuable users.
For example, we now offer a module which allows you to text directly with your patients as needed, including the ability to send images. This is in addition to our automated appointment confirmation text and email communications, for which you can customize the content as well as schedule when they're sent.
We also like hearing that you felt supported throughout the onboarding process and that you appreciated the multiple resources available to you, enabling a smooth transition to Remedly.
Thank you again for your thoughtful feedback!

Replied 22/2/2022
Yami
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 28/12/2022

remedly

overall our team is satisfied

Pros

scheduling is so easy and getting patients accounts started is simple

Cons

patient communication. wish we had a way to text patients with out it being so difficult that they have to make a portal for themselves

Response from Remedly

Thank you so much for submitting a review on our behalf! We appreciate your feedback on scheduling and creating patient accounts, key features used consistently. We'll reach out to discuss our two way texting feature to support patient communication outside of our patient portal - this has been very effective for other practices. We very much appreciate your input and your use of Remedly over the years!

Replied 9/1/2023
Mukhtar
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/3/2019

Remedly Is Way Above Its Competition

Incredibly good. These guys really care, and they have produced an outstanding product. Again, they are the only ones out thinking outside the box when it comes to creating a subscription billing option. That's cool. But the electronic health records system is so smooth, it has saved us countless hours. Awesome system.

Pros

I spent months researching dozens of the top systems out there, and Remedly had what no other system could offer - the capability of handling our membership pricing model, combined with our need to do efficient insurance billing, combined with our need for excellent electronic health records. Remedly was the ONLY system out of all of them that could handle these needs. And they handled them perfectly. Integration has been flawless. But above all else, the kindness and decency of the team at Remedly in terms of bending over backwards to accomodate our needs was really the best part of working with Remedly.

Cons

I sat and thought about the cons, and I seriously struggled. Every time we thought we'd discovered a limitation in the system, it turns out we just weren't understanding it correctly, and it was in fact much better than we'd realized. There are so many cool features to the system. I guess if I had to pick one thing that was not entirely optimal was the scheduling had to be in 15 minute increments, but they are about to fix that anyway.

James
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/4/2019

Essential part of our Practice

Must have for our practice after using it for the past 3 years, new staff get up and running with it fairly easily.
Very reliable and look forward to future releases.

Pros

Solid cloud based integrated software for all aspects of plastic surgery. So many features it keeps everyone informed about our patient flow from scheduling to invoices and charting. For executive management it provides real time analysis of practice trends and identifies staff productivity.

Cons

I hope the mobile interface will adjust to screen views better with future releases.

Sagar
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/4/2021

Beverly Hills Practice Owner

I signed up with Remedly as my first practice purchase out the gate. The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships.

Pros

Ease of Use, Price, Customer Support, Scheduling Platform.

Cons

Photo System does not meet the needs of a plastic surgery practice but would work well for a medical spa.

Adam
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2019

Fantastic Product

Fantastic experience. My point of contact at the company has successfully trained me and my staff on how to maximize the Remedly system, which is very robust.

Pros

Very easy to use, cloud-based, mobile friendly. Like the new features that have thus far been rolled out

Cons

Nothing. So far we have been very pleased with the product

Lauren
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/11/2022

Excellent EMR for my small cosmetic only surgical practice

Great. Very happy customer

Pros

Customer service, ease of use, price, Square integration

Cons

Little glitches here and there - typically fixed quickly by company

Response from Remedly

Thank you so much for your strong recommendation of Remedly's platform and services!

Replied 22/11/2022
Juliette
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2019

Review of Remedly

The overall experience has been great. Our rep has been absolutely amazing in helping my team get up and running using the software. She is amazing!!

Pros

What I like most about this software is how functional it is.

Cons

I have not yet run into any major cons in using this software yet!

Christie
  • Industry: Plastics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2024

Dr hecht office

WONDERFULL!!!! IT was easy to set and has been wonderful to use over the years soo grateful we switch to this platform:)

Pros

THE Calendar- The way it visually flows- the reports- colors easy to navigate and set up, works well in practice that is PAPER CHARTS STILL

Cons

would like to copy an appoint and paste- like Brickle use to do
not duplicate of move -

Just simple copy/ cut past in a different slot

Alternatives Considered

Nextech EHR & PM

Reasons for Choosing Remedly

no reposts bad set up display! not good to run a practice

Switched From

Symplast

Reasons for Switching to Remedly

Display- customization- appearance- color- CALENDER- scheduling

Response from Remedly

We super appreciate and are humbled by your glowing review of Remedly! It's heartwarming for us to hear how much your practice is enjoying using and benefiting from our solutions! We're here to support your full transition from paper to digital when you're ready, and let's connect on how to copy existing appointments which is easy to do. Thank you for choosing Remedly and sharing your feedback!

Replied 20/11/2024
Stephanie
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 5/11/2024

Great EMR for complex clinic

I have had great experience with customer service and overall the intuitive nature of Remedly. I appreciate them continuing to grow features and hope they will continue to take clinic needs into account to keep easing user experience.

Pros

Versatility in scheduling and a full EMR platform.

Cons

Sometimes the system is cumbersome and has hard time adapting to my complexities as a clinic.

Alternatives Considered

IntakeQ

Reasons for Choosing Remedly

Needed more versatility as I opened The Health Spa

Switched From

athenaOne

Reasons for Switching to Remedly

Felt it could be more adaptable to my needs. Seemed like I got on board early on in development and I could utilize that to my advantage of having what I need as a complex clinic, customized for my needs.

Response from Remedly

Thank you for your review of and feedback on Remedly! So glad to hear that our service and solutions are addressing the needs of your complex practice and that you appreciate our improvements built from client input! Since platform migrations can be challenging for any practice, requiring an investment in valuable staff and financial resources, it's important to select a comprehensive solution which your practice won't outgrow as you grow. Choosing Remedly ensures you won't need to shop again!

Replied 13/11/2024
Kathy
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 6/11/2024

Remedly Review

Remedly has been helpful with daily scheduling and recording financial activity.
Cost per month is expensive…our office does not use or bill insurance & we still use paper charts. It would be more cost effective if we could “pay per segment” used. (We do not utilize most of what Remedly offers).

Pros

Ability for patients to complete & submit their own health information and make payments on the portal.

Cons

Only 2 credit card processing companies that will interface with Remedly (their rates are not competitive).

Prescription refills authorized in the Rcopia portal are not recorded in Remedly. Unable to see or print prescription refills in Remedly.

Response from Remedly

We sincerely appreciate your feedback and would love to help your practice fully digitize and optimize your Remedly usage! While most core features such as charting, scheduling, finances, and many others are out-of-the-box and thus included in our standard pricing, insurance billing is an additional for-fee module. Your input regarding eRx refills is enlightening and we are looking into this functionality more deeply since medications display in the patient chart by default. We'd love to discuss your feedback and ensure your practice's optimization - please reach out to [email protected]. Thank you again for your input and insights!

Replied 8/12/2024
Natalia
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2024

My Positive Experience with Remedly

Remedly is a great choice for healthcare facilities looking to modernize their record-keeping while improving patient care

Pros

Customer support is responsive and knowledgeable, addressing issues promptly. The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency

Cons

Even though for they are great for the most part, some customization options are limited, which may not meet the specific needs of all practices

Response from Remedly

We're thrilled to receive your rave review of Remedly! Our support team works hard to make sure users take full advantage of our rich feature set. We aim to build flexible solutions enabling practices to configure for their wide variety of workflows, but we do encounter limitations on occasion. In these scenarios, we encourage feedback so we can better meet your needs. We very much appreciate your kind words and your patronage!

Replied 7/11/2024
Christine
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2024

Happy with Remedly

Very good. The customer service is very good. They are quick to respond with the necessary information.

Pros

Remedly is very easy to use! I like the ability to build my own templates to fit my style of documentation.

Cons

Mostly it is user error. I get lost on how to use some of the functions.

Response from Remedly

Thank you so much for taking the time to share your feedback and for providing us with such a positive review! We're pleased to hear you appreciate our template creation and charting features which were developed working in tandem with medical directors such as yourself. And we're thrilled to hear you're happy with our support as well - thank you for making our day with your input!

Replied 20/11/2024
Tina
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/10/2024

Excellent program and outstanding communication with staff

The customer service is amazing. They bent over backwards for me when times were difficult they are easy to work and always quick to answer emails

Pros

It had so much to offer and fits all our needs

Cons

Patient portal was challenging for patients at firat

Response from Remedly

Thank you so much Tina for your glowing review of Remedly! We are deeply honored. So glad to hear that both our solutions and services are delivering for you and your practice! If there's anything you'd suggest we can improve to help patients adapt to their portal, we're all ears. Remedly has been built on customer feedback to ensure we hit the mark - we encourage your input!

Replied 6/11/2024
Leland
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/3/2024

Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].

Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.

Pros

Customer service is outstanding. Help is a phone call away.

Cons

We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.

Response from Remedly

Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!

Replied 5/4/2024
Joana
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/11/2024

Coastal Health & Vitality

Experience has been well so far! No complaints other than the one mentioned above.

Pros

I like that the website is pretty self explanatory. & customer service is always quick to respond if I have any questions!

Cons

I wish I was able to adjust cards to active subscriptions without having to cancel subscription and create a new one. Other than that, I can’t really think of anything else.

Response from Remedly

We're pleased to hear you're a fan of Remedly! So glad to hear that our customer service team helps you get back on track quickly when needed! We appreciate your input regarding changing cards for subscriptions which we'll share with our product team - they are eager for user feedback on how we can improve, an endless pursuit. Thank you for taking time to share your thoughts!

Replied 20/11/2024
Deborah
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/10/2023

Remedly EMR Review

Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense.

Pros

The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success.

Cons

Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved.

Response from Remedly

Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer!

Replied 17/10/2023
Shanelle
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/10/2023

My rating is all thanks to [sensitive content hidden]

overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep [sensitive content hidden]
She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system.

Pros

Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well.

Cons

The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to [sensitive content hidden]

Response from Remedly

Thank you so much Shanelle for giving us a 5 star rating - we are deeply grateful! So glad to hear you're expanding your Remedly usage to take full advantage of our robust platform and working through workflow issues as well. Although we don't currently have an open API to support integrations, we do integrate with select partners that we feel are best-in-class and that our broad client base will benefit from their services and solutions. If there are specific platforms we should consider, please bring this up with your Customer Success Manager. Thank you again for your supportive review!

Replied 19/10/2023
Betsy
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/1/2024

Remedly has been a great for us and our patients

Pros

How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled.

Cons

Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let [sensitive content hidden]
now and she communicates said chances of improvement.

Response from Remedly

Thank you for your top review of Remedly - we are truly honored! We love hearing how our solutions make your practice more efficient and patients better prepared. We sincerely appreciate your feedback on how we can improve as our platforms has been significantly shaped by client input - keep it coming! We look forward to continuing to serve you and your practice.

Replied 8/2/2024
Felecia
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
5

4
Reviewed on 28/9/2023

Remedly knows the importance of custom work flows!

Pros

Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE [sensitive content hidden]!

Cons

I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports.

Response from Remedly

Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts!

Replied 9/10/2023
Amanda
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/7/2023

Remedly is Great for Med Spas

Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.

Pros

It’s customizable features. It is unparalleled.

Cons

The only thing I’d recommend is an app for the patient portal.

Response from Remedly

Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!

Replied 6/10/2023
Laura
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/9/2023

Having a great rep turned around my opinion of Remedly

Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one prior to [sensitive content hidden] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind.

Pros

Honestly, [sensitive content hidden] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product.

Cons

Very difficult to communicate our needs or get adequate help prior to [sensitive content hidden] coming on board.

Response from Remedly

We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback.

Replied 9/10/2023
Kenisha
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 4/12/2024

Amazing and helpful

I'm impressed with the convenience and accessibility it offers. The app's user interface is intuitive and easy to navigate, making it simple to book appointments and manage my health records.

Pros

Convenient for healthcare professionals.
Easy appointment scheduling.

Cons

Customer service and response wait times.

Shannen
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/1/2025

Remedely review and survey

Overall experience was great i love that its really easy to navigate and doesnt confuse you

Pros

I love the user friendly app and the easy to use navigation system they have customer service was helpful and knowledgable

Cons

No compliants so far i will update if any arise

Sushil kumar
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/1/2025

Remedly review

Too good very nice experience with this product and service

Pros

That service is very good and their remedies are too good with nice tips

Cons

Some time this is take time to open and moving very slowly

Aria
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/8/2024

My expereince with Remedly

Overall, I would say it is a pleasant expereince.

Pros

It was very user-friendly and helped me a lot.

Cons

It was hard to first get the overall hand of it.

Response from Remedly

Thank you so much for your review! We are grateful for your strong endorsement of our solutions and services! Our support team is here to help address any questions for a faster and easier launch. Feel free to reach out anytime at [email protected].

Replied 19/8/2024
Nina
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/12/2024

remedly software

satisfied with the products features for users

Pros

very good software features and practical

Cons

can be a be laggy at times using the software

Courtney
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/5/2023

Flexible build Scheduling and EMR application

Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us.

Pros

It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure.

Cons

Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms.

Response from Remedly

Thank you for your valuable feedback Courtney! We love hearing that you found Remedly highly flexible to address your unique needs successfully! Our platform is used by a broad range of specialties, attesting to its configurability. We appreciate your kind words on our support team as well - they work hard to make sure our clients maximize on their investment!

Replied 6/7/2023
Daphne
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

1
Reviewed on 4/5/2023

I do NOT Recommend Remedly.

None. Only problems were created by using Remedly.

Pros

Did not like anything about Remedly. Do not purchase. Talk to practices that are currently using it.

Cons

Disliked everything about Remedly. It is the worst medical software I have ever used. I highly recommend Aesthetic Pro. Buyer Beware!

Response from Remedly

We are disappointed to hear your thoughts on our platform and wish you had provided more specifics so we could better understand what didn't work for you. If we were able to identify you as a client, we would reach out to try to help, and your non-user name may reveal a competitor's alliance. If you do have specifics to share, please contact us so we can address your needs!

Replied 6/7/2023
Mark
Mark
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/3/2023

Highly configurable and customizable medical billing solution

Pros

We are a fast-growing company providing services covered by Medicaid. Every state we offer services in uses a different method for electronic billing. Remedly has helped us automate Medicaid claims submission for two states and is helping us automate several others. Remedly developers worked directly with our Operations personnel to custom create the billing solutions we needed.

Cons

Nothing specific to dislike. Remedly is a young company and still developing its billing solution. When a feature we needed was missing, they created it for us.

Response from Remedly

Thank you for your generous review of our Revenue Cycle Management solution for claims management! We appreciate your feedback to help us develop our RCM into a state-of-the-art billing platform with an intuitive, user-friendly experience. We deeply value client input and prioritize integrating user input into our frequent releases. Thank you for your partnership so we can all improve!

Replied 6/7/2023
Sarah
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2022

Great for a small medical practice

Pros

Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.

Cons

The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.

Response from Remedly

We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!

Replied 29/11/2022
Amanda
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2022

We love Remedly!

My overall experience with Remedly is absolutely positive!! Can’t wait to see how else they improve their already great system

Pros

We switched to Remedly from MSPA (Mack Software) after being with them for 10+ years. Their software was great but very outdated. It was a Remote Desktop setup that was only accessible on desktops only, up to 10 computers.When searching for a new EHR, I was looking for a few things in particular 1. A centralized client database since we have 2 locations and clients that frequent both2. Unlimited users / Access to the schedule via app or website3. The ability to pre-purchase services, such as Botox units, and be able to use said services with a left over quantity of unitsTo my surprise, these were really hard features to come by. Either systems were lacking or were outrageously expensive.Remedly checked all of our boxes and has been improving since on boarding. We have been able to support our business using Remedly with ease. [SENSITIVE CONTENT]
is incredible and so helpful every time I have any questions

Cons

There are some select features that we had in MSPA that we miss with Remedly.1. The ability to pre-pay for services at checkout without previously creating a pre-paid package2. Ease of gift cards. Gift cards are a newer to Remedly so I imagine it is being worked on. However the gift card process isn’t great and the gift card that is printed is not presentable. We use separate gift certificates instead of the gift cards Remedly provides but the code associated with the purchase is 20-30 characters and time consuming to write when a client waiting for their gift certificate 3. Scheduling providers. We have about 15 different providers between the offices. I would like the ability to input times available and have only those scheduled providers on the schedule rather than placing time blocks to convey availability

Alternatives Considered

ZENOTI

Reasons for Choosing Remedly

Outdated software

Switched From

Mindbody

Response from Remedly

Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!

Replied 22/11/2022
Nick
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/1/2020

The Change Electronic Healthcare Platforms Needed!

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

Pros

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Cons

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Alternatives Considered

Tebra and Veradigm EHR

Reasons for Switching to Remedly

When searching for the best technology to bring into a practice you find yourself immersed in a sea of options – yet, one wrong decision and your practice will find itself in choppy waters. Harder still, finding the technology designed with specialty practice operations in mind. As someone who has experienced and overseen the operational flow in general and specialty practice settings for over a decade and half, I have used numerous electronic health record (EHR) and practice management systems (PM), including some listed above. Listen closely, they are not all created equal and the best technology without support is useless! Remedly provides exactly what we need and is prepared to grow with us.
76 reviews

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