4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Balto

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai
Balto Software - “Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things...”

Aaron Asher, Owner, Arsenal Business Group
Balto Software - No more saying the wrong thing in make-or-break moments.
Balto Software - Eliminate holds and wait times and give your customers the best experience on every call.
Balto Software - Win more calls while staying compliant every time.
Balto Software - Balto QA Copilot - Superhuman levels of accuracy & consistency.
Balto Software - BaltoGPT - Let generative AI work hard for you.
Balto video
Balto Software - “Balto enables our sales reps to have very high-quality conversations in a short amount of time. It’s fundamentally changed the way we do things...”

Aaron Asher, Owner, Arsenal Business Group - thumbnail
Balto Software - No more saying the wrong thing in make-or-break moments. - thumbnail
Balto Software - Eliminate holds and wait times and give your customers the best experience on every call. - thumbnail
Balto Software - Win more calls while staying compliant every time. - thumbnail
Balto Software - Balto QA Copilot - Superhuman levels of accuracy & consistency. - thumbnail

Balto pricing

Balto does not have a free version and does not offer a free trial. Balto paid version starts at US$100.00/month.

Starting Price:
US$100.00/month
Free Version:
No
Free trial:
No

Alternatives to Balto

Balto Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.3
Customer Support
4.5
5 reviews of 10 View all reviews
Verified Reviewer
  • Industry: Venture Capital & Private Equity
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/4/2019

Wow! Balto really helped us get sales people up to speed fast

Pros

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Cons

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Brandon
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/1/2019

Real Time vs Post Call Superiority

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Pros

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Cons

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Brendan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3
Reviewed on 11/12/2023

Balto Review

Pros

In the right application, this software has utility for agents.

Cons

Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent.

Tony
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/4/2022

Balto User - Great Product for our Needs

Overall very positive.

Pros

Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.

Cons

Some of the reporting could be better laid out.

Response from Balto Software

Hello Tony,

Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future!

Team Balto

Replied 1/6/2022
David
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/4/2022

Balto Anomaly Squared Review

Very well. It has been a great service for our buisness

Pros

The efficiency and ease of use for the product.

Cons

Deployment was a task having to go through one by one on all computers

Response from Balto Software

Hello David,

Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future!

Team Balto

Replied 1/6/2022

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