Waystar

Pros

I like the easy navigation & the functionality.

Cons

I had a great trainer, so learning this software was easy. There is nothing I would change at this time.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Pros

The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.

Cons

The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.

Pros

I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have.

Cons

Sometimes the eligibility takes a long period of time.

Pros

I didn’t feel that their software was very useful.

Cons

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

Alternatives Considered

Reasons for Choosing Waystar

Switched From

Reasons for Switching to Waystar