Intergy

Pros

The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.

Cons

Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.

Alternatives Considered

Reasons for Choosing Intergy

Reasons for Switching to Intergy

Pros

The billing set-up/features are easy to set up and easy to use.

Cons

I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.

Alternatives Considered

Reasons for Choosing Intergy

Reasons for Switching to Intergy

Pros

I like the way patient information screen is set up and insurance information and entry.

Cons

The ERA is very hard to read. They layout should resemble and insurance eob more. Posting exceptions can be very time consuming and is user friendly. I think the whole download procedure of era's is confusing. We should be able to pick and choose what we download and when. We should also be able to retrieve a pdf of a deleted payment if we need to and the system doesn't allow it. I find Intergy cumbersome to use with a lot repetitive steps. it is also very unforgiving. For example when doing a patient refund check. If for some reason that check has to be voided or was lost, there is no way to delete/ void the refund and issue another one or put the money back on the account. The work around is to enter a dummy payment and issue a new refund.

Pros

All forms are detailed and easy to use. They are regularly updated following the basic requirement from vendors.

Cons

take many step to complete all section to be able to see them recorded

Pros

Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR.

Cons

Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry)

Pros

I do not like any aspect of the EHR. Its capabilities were grossly oversold. Lack of training and resources is a major issue.

Cons

Lack of support. Lack of training prior to Go-Live. We were told to watch videos for training. We watched the videos and still do not know how to properly bill. Complete and utter waste of money. No help from our incompetent project manager.

Alternatives Considered

Reasons for Choosing Intergy

Switched From

Reasons for Switching to Intergy

Pros

The practice management for greenway is very easy to use. Most users can learn their day to day tasks within a few hours of training.

Cons

The system lacks integration with other systems that could make our life easier. Insurance verification is also not what we need.

Pros

Interface for biller is cool easy to step a new practice

Cons

Sometime you face a little issue during the practice report pulling rest everything is working fine

Pros

This software is a good software for a practice that is a part of a bigger healthcare system. A practice with multiple locations or attached to an hospital.

Cons

The functionality is very specific, not a broad of an option for small practices.

Pros

Lots of great features that make my job easier. Easy for beginners to pick up and learn.

Cons

Every now and then has glitches or bugs that require a restart to resolve.

Pros

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

Cons

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

Pros

I have used Medical Manager, Allscripts, Amaxing Charts, Therapy Source, Athena, Phoenix, Kareo, and more. Intergy's EHR/PM combo remains my favorite and the most sensitive to the Practice Management needs of any practice.

Cons

The reporting can be a bit restrictive - more should be available to dump into Excel straight from Intergy rather than having to learn Practice Analytics, but I still find that Intergy makes some of the most actual SENSE for the staff in the trenches so worth that caveat.

Pros

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Cons

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

Pros

Assurance of little to no downtime
Years worth of upgrades ensure high value workflows
Customer support is incredible

Cons

Slower to offer cutting edge features than competitors, at times

Pros

Flexibility! You as a user can do SO much to change things you might not like. No calling the vendor for every little thing, no hidden charges. What you see is what you get.

Cons

The upgrades, which are included, are frequent.

Pros

Training and initializing the software was simple and straight forward. Permits our practice to adjust assignments throughout the 5 site practice to address incoming digital faxes, archives in the chart. Permits HIPAA compliant transmission of records to legal entities.

Cons

Has intermittent periods of down periods but are generally resolved quickly once we notify the UpDox team.

Pros

The ease of navigating the system is a huge advantage because our time is valuable as everyone knows.

Cons

I would like pulling reports to be more simple.

Pros

It is a very robust system that allows the end user to tailor it to meet their needs.

Cons

The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in.

Pros

The ease of scheduling and changing schedule templates.

Cons

It was difficult at first, as I am sure with any new software, setting up the template for our providers. We had a difficult time with the EDI. Greenway always worked with us to correct any problems.

Pros

Ease of getting around/I am on a new system with a new job, and Greenway has it beat all the way. Customer support, Hardware Support, it is all around a great system, ITIVITY, I live it when they ask if I have it.

Cons

Fixing remittance that do not balance, no coverage on the weekends, printing itemized statements, can't get exactly what I need

Pros

It is very user friendly. It is easy to fix any mistake you make in the billing department.

Cons

When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

Pros

Intergy is very user friendly. It allows our office to be very efficient.

Cons

It is not specifically pediatrics friendly but we make it work.

Pros

Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

Cons

There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

Pros

Intergy is user friendly. Greenway Health has great customer service. Greenway Health employees are knowledgeable, professional, courteous, and helpful.

Cons

I have no cons to report.
Greenway Health is doing a great job!
I recommend this product and company.

Pros

keep the billing department on top of issues. reports are easy to view. lots of user on one system

Cons

the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.

Pros

I have been using Greenway Intergy for about 4 years. I previously used a different Greenway EHR system for about years before Intergy. The support is usually pretty knowledgeable about issues and if they aren't able to help they will escalate your case to a higher support team. Within the last 3 to 4 years, Greenway has really stepped up their game with trying to enhance their product. They formed a program for end users to help enhance features within the system. End users were given the opportunity to give feedback about what we liked and disliked and how we felt it could be better. This was a very well thought out program that actively met multiple times within a month for probably 2 years. That is probably my favorite thing that Greenway has ever done. Forms are used in the charting process and I personally don't care for most of the forms that are provided, but the good thing about Intergy is that you can build your own forms to meet your practice's specific needs. They do have a wide range of forms that would most likely fit the needs of other practices. There are a lot of features offered within Intergy.

Cons

Implementation was one of the worst experiences. Our health center used a Greenway EHR system called Success EHS that Greenway discontinued and we were forced to the conversion of Intergy. Go-Live day was so bad that we ended up using paper chart notes for about 2 weeks. Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user. You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. The billing process needs a major overhaul.

Pros

Intergy is very user friendly. It's easy to navigate and to find information on a patient as all activity pertaining to the patient stays within their Intergy account. The user doesn't have to go to separate areas of the software to piece together a story.

Scheduling and Patient Management is easy to use and flows nicely. Patient demographics are easy to navigate and the main information on a patient is located all on one screen.

Intergy has a robust variety of basic reports built in. For higher level, detailed reporting we use their Practice Analytics (separate system) but the ones within Intergy do give the basics needed for a practice. The ability to create and print custom letters is a great feature.

Charge and payment posting is easy to do. The financial activity portion of Intergy is well developed and one of the best compared to other systems I've seen. Tracking activity is easy and all transactions for a charge are easy to understand and follow. System allows for charges to be voided. Financial activity can also be reversed (payment takebacks, contractual adjustments, etc.) easily when necessary.

Cons

We encounter some issues regarding to set-up for our large multi-specialty practice with multiple sites and providers. We need the ability to have multiple costs centers for a provider but would have to purchase an additional provider user/license for this, which causes other issues. Fee schedule maintenance would be nice to have option to pull the allowable based upon POS.

Pros

User friendly, with excellent support from Greenway Staff. Intergy meets all of our Medical Practice needs with Patient Medical Records, Finances, Billing, , Reports for Management. The system templates can be modified to meet the AAP guidelines, and Insurance Hedis measures. We are very pleased with the Greenway Intergy Software System.

Cons

We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one.

Pros

I used to like their customer support. I'm very unhappy with that now considering recent changes they have made. I have been at this practice for 26 years, and have stayed with them through all different entities. The recent changes they have made to their customer support has really compromised their company. Also, it seems like every time they get a good group of people to support your practice, they end up getting fired. I cannot stress how much their customer service has been compromised recently

Cons

I did not have many complaints about the software, it is definitely they customer support and service that has been severely compromised within the past 6 months.

Pros

We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.

Cons

Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch.

We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software.

Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

Pros

The ability to be able to use this software for all aspects of medical practice. electronic medical records, scheduling, claims scrubbing, claims submission. You don't need any other software with this to run your practice smoothly. You can learn this hands on. I was able to use this with very little training. It is hands on learn as you go.

Cons

Sometimes you run into bugs and the program shuts down, however this could be a network issue and not software.

Pros

there's nothing about this system that's liked

Cons

EVERYTHING! customer service, poor communication, don't feel valued, continuous system outages, oversold as "better than ehs" but it's NOT! ehs might have be an antiquated system, but it at least had esig capabilities

Pros

User customization, Practice customization.

Cons

ome key points I'd like to highlight are:
The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on.

That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

Pros

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Pros

We love Greenway! We have been using it for just over one year. We put lots of work into the templates and this makes the doctors work so much easier. Everyone knows if the Doctor is happy then everyone is happy! The staff has to put in a bit more work in this system but we are able to get things ordered and done quickly. We love the completed notes. They are very detailed now that the templates are completed. We would suggest Greenway to anyone looking for a streamlined system.

Cons

We don't love this system for vaccines. Its almost impossible to see what a patient is due for.

Pros

For us, the fact that it is SO CUSTOMIZABLE is the best. Our Medical Director/CMIO can make changes to the Provider Encounter Forms and have it saved before the other providers get back to seeing patients after lunch. It has everything you need out of an EHR for CEHRT compliance, and more. Having the ability to query, bi-directionally, State Immunization Registries is a great recent addition to the product which cuts down on time.

Cons

Health Reminders (Clinical Decision Support tools) and Immunization Schedules don't have the flexibility or logic needed for actual humans. If a patient receives a vaccine late on a series, the schedule needs to recalculate itself. Similar with health reminders - take Colorectal Cancer Screenings for example. We cannot have one reminder satisfied by various tests and various timelines based on those tests (FOBT/FIT Test = 1 year, Colonoscopy = 1/3/5/10 years). Also, results of the tests cannot be taken into account.

Pros

The software is fairly intuitive. It has a lot of features.

Cons

The canned reporting is severely limited. To make up for this Greenway sells an accompanying software called Practice Analytics. It has alot more canned reports plus the ability to develop your own reports. However it costs additional on top of Intergy, and the database only updates once a day overnight.

Pros

Multiple features
Nice favorites list
Can use on the go and at home
Customizable templates and notes

Cons

Poor customer service
The billing company is worthless
Multiple issues that are patient safety related

Pros

basic system
if you love DOS, this is perfect for you
great for those people who enjoy computer programming and creating their own forms

Cons

Over priced
nothing included in basic model
IT is almost nonexistent
they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them
System is constantly being "upgraded" on the weekends but there is never any noticeable changes

Pros

All of the aspects we use daily are very easy to learn and use.
Minimal training needed for new staff to perform scheduling duties.
Scheduling templates completely able to be customized to your needs.
Able to see financial and demographic information on each patient easily.

Cons

When using this software on the cloud there is sometimes a lag that allows for scheduling multiple patients in the same time slot.

Pros

I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

Cons

I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

Pros

This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.

Cons

The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture

Alternatives Considered

Reasons for Choosing Intergy

Reasons for Switching to Intergy

Pros

Intergy is easy to use and to teach new staff how to use. It is a powerful software if all the parts and pieces are used to the fullest. It can integrate with outside programs. We are able to customize a lot of our EHR forms for the way our providers care for our patients. There is online training for every piece of it and a great support staff just a call or chat away!

Cons

The reporting system. You can't run reports from Intergy as excel reports and trying to run the same report in PA is not always an option.

Pros

Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

Cons

poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'.
Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

Pros

I'm over several different areas from precert to refunds, and the departmens in between. Claim control and ERAs made working the denied claims more efficient.

Cons

The collection module for patient accounts. The information is displayed differently then the normal view. It takes time to adjust to the different areas of the box the information is located or even omitted.

Pros

The scheduler is very user friendly and easy to learn and use.

Cons

There are many features that have been difficult to learn and use. This system requires lots of clicking of boxes.

Pros

I use intergy daily and I have never had any issues with it in the 6+ months of use. All is easy to navigate and there are no lags of any sort. The color scheme is pleasing to the eye as well.

Cons

None, I have yet to have any issues with this software.

Pros

Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

Cons

Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

Pros

I love the fact when I am using this software, as I am looking at the insurance screen, I can see a copy of the insurance cards also. This makes it very handy when reviewing claims and speaking with a patient about insurance information!

Cons

I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen.

Pros

Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Cons

I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.