--- description: Review of Call Center Studio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Call Center Studio | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Call Center Studio](/software/70301/call-center-studio) # Call Center Studio Canonical: https://www.softwareadvice.ie/software/70301/call-center-studio Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/70301/call-center-studio?page=2) > Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements. When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices. Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction. Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Call Center Studio - **Location**: Chicago, US - **Founded**: 2018 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama and 10 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Batch Processing - Blended Call Centre - CRM - Call Centre Management ## Integrations (24 total) - 004 - Avaya Cloud Office - Cisco AnyConnect - Dialogflow - Dynamics 365 Customer Voice - Freshdesk - Google Data Studio - Google Data Studio Connector for Jira - HubSpot CRM - Iyzico - Meta for Business - Param - Pipedrive - Power BI Connector for Jira - Power BI Connector for ServiceNow ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) - [Call Center Workforce Management Software](https://www.softwareadvice.ie/directory/1855/workforce-management-optimization/software) ## Alternatives 1. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (481 reviews) 2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) 3. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (732 reviews) ## Reviews ### "Call Center Studio Experience ( 4 years )" — 5.0/5 > **Nazim** | *26 July 2021* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: very easy to use and economically inexpensive. I can get support very fast. > > **Cons**: This software is under the minuscule. I've been fine for 4 years. > > overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much. ----- ### "Best Affordable Cloud Call Center Platform" — 5.0/5 > **fatih boran** | *21 December 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011. > > **Cons**: nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :) > > I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously. ----- ### "Rocky and Unpredictable" — 3.0/5 > **Tamara** | *15 June 2018* | Internet | Recommendation rating: 5.0/10 > > **Pros**: I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox. > > **Cons**: So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time. > > I can easily contact any client I want with an internet connection and a head set. ----- ### "My thoughts on call center" — 5.0/5 > **ahmet** | *2 November 2020* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion. > > **Cons**: It is very bad situation that this software does not work on google chrome browser. > > Frankly, I do not comment on this question without using the application in detail. ----- ### "Alotech is more than our business partner" — 5.0/5 > **Serdar** | *30 October 2020* | Public Relations & Communications | Recommendation rating: 10.0/10 > > **Pros**: usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault. > > **Cons**: We dont have any like less. All is perfect with them since 5 years. > > Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/70301/call-center-studio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/70301/call-center-studio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data