Call Center Studio

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternatives Considered

Reasons for Switching to Call Center Studio

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Alternatives Considered

Reasons for Choosing Call Center Studio

Switched From

Reasons for Switching to Call Center Studio

Pros

As a supervisor it's very practical to get some reports for the agents performance.
I can check live the status from customer support agents to see who is available, busy, etc.

Cons

Sometimes there are some interference in the calls.

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Alternatives Considered

Reasons for Choosing Call Center Studio

Switched From

Reasons for Switching to Call Center Studio

Pros

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Pros

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Cons

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Pros

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Pros

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Cons

Maybe the main screen can be changed,

Pros

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Cons

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

Pros

The Flexibility, easy to setup, easy to integrate, easy to use.

99.999999 availability, no downtime yet recorded since 2011.

Cons

nothing at all :)

the CCS meetups was once held in every month. Hope to see those days again :)

Pros

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons

It is very bad situation that this software does not work on google chrome browser.

Pros

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Cons

We dont have any like less. All is perfect with them since 5 years.

Pros

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Cons

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

Pros

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Cons

Not crucial but an individual dashboard would be nice to have.

Pros

best userscreen and very simple to use, users quickly adapted...

Cons

to be simple :) , The usage could have been a little more detailed and comprehensive.

Alternatives Considered

Reasons for Choosing Call Center Studio

Switched From

Pros

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Cons

To be honest, I can say none for this question.

Pros

SUCCESSFUL INTEGRATION
Quick Solution
Knowledgeable team

Cons

The design is very simple
Connection Failed

Pros

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Pros

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons

They did a lot of things beyond my imagination.

Pros

comprehensible, simple, useful and always increases efficiency

Cons

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

Pros

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Cons

There is no anything I do not like.

Pros

I can use it myself,I can get report ,I can listen to the calls

Cons

There is no feature I don't like,I am glad

Pros

easy integration, quick installation, rapid developments

Cons

Interface, rare problems, lack of application

Pros

Not a client, cloudbase programming is best

Cons

A little bit slow. Some features must have but you dont.
Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.

Pros

Reasonable price advantage, service support, lack of investment

Cons

I am satisfied with all the features I use

Pros

Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue .

Cons

Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you.

Pros

user interface is very easy and reporting is made easy.

Cons

I had no problem this program. min 3,5 years

Pros

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Cons

There is nothing I dislike about this software.

Pros

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Cons

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Pros

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Cons

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Pros

Easy to use, easy to implement, very agile when needed

Cons

reportings, data extraction time, self-service

Pros

Providing accessible to callings from anywhere without "blockages"
Satisfying "default" reporting service

Cons

It is okay but merchant control panel can be redesign to be better

Pros

It works stably and allows flexible configuration.

Cons

Interface design is old, it could be better

Pros

SAAS product

Pay as go

Expensive

Great reporting system

7/24 help desk

Google cloud platform

Cons

Maybe the logo could be better..

Pros

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Cons

Web interface could be better. When you are making a call sometimes it takes 5-6 seconds to connect.

Pros

- simple but needs to be improved.
- very few errors are encountered.
- It seems as if options menu should be.

Cons

- slow acceleration is required.
- customer information is fully contained.
- There are also errors in exporting report screen as excel.

Pros

To able to direct incoming calls to my teammate easily. Managing time and day preferences to be online is easy. Sales staff is very helpful.

Cons

We should not wait for invoices. It must be online. I want to download my invoice. I also want recurring payment system with credit card.

Pros

easy to use and setup, wide range support, online interface lets you to connect whereever you are online

Cons

no cons in general but sometimes web interface's sound quality drops a while. But I assume it's related to the internet connection quality

Pros

the fact that the calls are recorded and accessible immediately for listening and also the reporting feature

Cons

The helpdesk is rather slow, it is not always easy to identify errors, the buttons get blocked in the application.
The calls go into a loop very often and that requires multiple calls in order to finish a conversation. The quality of the line can suffer improvement.

Pros

I liked that the auto dialer was a pop up window instead of a tab because it made it easier to navigate in between screens

Cons

I did not like that you could not see messages from supervisors unless you were on the screen

Pros

It is convenient to reach out to different departments for inquiries.
Employees don't need to bother to visit the station when they need to know something.
Due to current situation as well this is helpful as face to face interaction is limited.

Cons

I just find the chat box smaller and a little inconvenient especially when something pops up on your PC.

Pros

I like that I could have conversations without a limit of time.
A list of the calls with the date & hour and the spent time.

Cons

The delay in the sound between the speakers.
Some calls didn't work properly sometimes.
It would be better if I could see a list that contains the calls that I couldn't answer. (Both of them, the ones that I couldn't answer while I'm available, and the ones that couldn't answer because I was log out or at lunch, etc).
It would be ok if I could listen to the recorded calls too, sometimes it helps in clearing some doubts after the call.

Pros

STATUS SELECT, meeting key , up to date, sustainability, easy application,continuous updating of version

Cons

THE FREEZING, status change not possible, overtime, call again during a call,sticking,stuck in the play key

Pros

A preferred program for being descriptive and easy to use. I can see all my personal data on a single page.

Cons

Non- regularity of call evalulation tab, complicated and not sequential. Sometimes there are two calls at the same time.

Pros

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Cons

Connections problems may be the only thing that make my interaction lower.

Pros

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Cons

Lack of Local languages in User interface. Support portal also offered with a mixture of Turkish and English languages.