--- description: Review of Home Care Pulse | Experience Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Home Care Pulse | Experience Management | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [Home Care Pulse | Experience Management](/software/71233/home-care-pulse) # Home Care Pulse | Experience Management Canonical: https://www.softwareadvice.ie/software/71233/home-care-pulse Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/71233/home-care-pulse?page=2) > Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes. Home Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregivers' information including names, contact details, and admitted/discharge dates. Home Care Pulse facilitates integration with various third-party systems such as AlayaCare, AxisCare, and more. The product is available on a monthly subscription basis per location. Support is extended via phone, live chat, and other online measures. > > Verdict: Rated **4.9/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 96 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Home Care Pulse - **Location**: Rexburg, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per Feature - **Pricing Details**: Home Care Pulse is available across 5 pricing tiers. Pricing and functionality - outlined below- scales with the number of clients and caregivers. Starter: $129 per month per location (1-60 clients \& caregivers) Basic: $229 per month per location (61-100 clients \& caregivers) Pro: $329 per month per location (101-180 clients \& caregivers) Elite: $429 per month per location (181-230 clients \& caregivers) Enterprise: $599 per month per location (231+ clients \& caregivers) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Complaint Monitoring - Customer Experience Management - Feedback Management - NPS Survey Structure - Performance Metrics - Reporting/Analytics - Sentiment Analysis - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets ## Integrations (11 total) - AlayaCare - AppointMate - AxisCare - HHAeXchange - KanTime - MatrixCare Home Health & Hospice - MatrixCare Private Duty - Rosemark - SwyftOps - Viewpoint Spectrum - eRSP ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2794 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [ReputationStacker](https://www.softwareadvice.ie/software/302386/reputationstacker) — 4.9/5 (43 reviews) ## Reviews ### "Worth the investment" — 5.0/5 > **Mario** | *12 December 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and the positive impact that it has had on our organizations. > > **Cons**: The one thing that I dont like is that it does not currently integrate with our agency management software called Sandata. > > We have been able to greatly improve our agencies quality assurance program due to the reports that homecare pulse provides us. I would recommend homecare pulse to any homecare agency that is serious about providing top notch in-home care. ----- ### "HCP helped raise our NPS score in less than a year\!" — 5.0/5 > **Tracy** | *12 December 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Just by focusing on our problem areas as revealed by the data HCP collected, we were able to move our Client NPS score from 4.3 to 7.0. Getting the specific comments as feedback is invaluable to fine-tuning our home care business, and we are currently having to turn away cases in the next town because we are in such demand\! > > **Cons**: I love it and am looking forward to using the Review Manager platform\! > > We were not being well represented because no one on staff was following through on the data received. Once I started using the reports to incentivize our caregivers, and gave them the language to help our clients understand what the reviews really mean to the company, we saw a shift. I specifically focused on the Daily Life verbiage and in a month the scores were up - all 9s and 10s. ----- ### "Not All Bad Reviews Should Count\!" — 3.0/5 > **Tamara** | *9 December 2019* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It is easy to navigate and locate the information you need. > > **Cons**: Occasionally we need to reactivate closed client cases for the purpose of state inspections. Some of these people we haven't had caregivers in the home for a year or more, but yet Home Care Pulse will call them for a review, how can their bad review be helpful? > > It helps us solve continued improvement for our clients and our staff. ----- ### "HomeCare Pulse Survey" — 5.0/5 > **Robin** | *1 February 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The items I like most about our software are many - the ease of use, customer service and communication, surveys, effective and efficient software updates, excellent overview of national healthcare news - all are excellent and they definitely help as a seller when we are speaking with client prospects. > > **Cons**: At this time, I have no recommendations. The company is always looking at ways to improve the product and service. > > Overall experience has been excellent. ----- ### "Home Care Pulse Rocks - Great Service at a Great Price" — 5.0/5 > **David** | *2 September 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I love that the HCP software is integrated with my management software making it easy for me to keep our system in sync without effort. > > **Cons**: While there have been a couple of instances where my system was not in sync with the HCP software, these were easily corrected with a quick phone call to support. > > Very positive. This product works in the background and seamlessly provides me with the information I need to manage and grow my agency. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/71233/home-care-pulse?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/71233/home-care-pulse) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data