Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects,...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Trainual
Trainual is a cloud-based learning management system. The solution serves various industry verticals and allows organizations to automate training and onboarding process. It helps in organizing training modules in a centralized system.
The solution provides customization with logo and colors. Managers can add their teams, assign roles and create subjects with Trainual. Organizational knowledge is located in a centralized system. Trainers can use photos, videos and documents to train employees. Also, content can be assigned to new employees in specific roles, automatically.
The solution helps automate users’ onboarding processes by associating content and processes with specific roles, department or location. Employees who have worked on subjects are notified whenever those subjects’ content is updated. Users can add videos and tests to the solution. In addition, integration with Zapier is also available.
Trainual is priced on a monthly subscription basis. Support is provided via email, an online help desk and live chat.
Trainual pricing
Trainual does not have a free version but does offer a free trial. Trainual paid version starts at US$249.00/month.
Starting Price:
US$249.00/month
Free Version:
No
Free trial:
Yes
Alternatives to Trainual
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional...
Google Drive helps users store company data in one place. Users can access files from desktop and mobile devices and...
Coassemble is a free tool that lets you transform your training into powerful microlearning experiences.
The built-in...
Teachable is a cloud-based learning management solution used by small and midsize businesses. The solution allows users...
SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects...
Trainual Reviews
Feature rating
5 reviews of 460
View all reviews
Stephanie J.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 9/8/2021
Amazing Service
It's been effective in keeping all info gathered in one location and making it easily accessible & easy to train new people.
Pros
I love how easy it is to use and stay organized and help others get trained.
Cons
I wish there was a search bar that when a keyword was input, it would show exactly where in the modules that keyword shows up in a list. That would be super helpful in updating old information once it's not relevant rather than having to go through all modules to see where information may be outdated.
Alternatives Considered
BasecampReasons for Switching to Trainual
We also use Basecamp, but are hoping to ease out of it eventually.
Laura
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4
4
Reviewed on 18/4/2023
Best process documentation software
Having the option to embed video, external websites, and quizzes to test comprehension is fantastic. Because of team restructuring and turnover throughout the years, it has been helpful to have a centralized repository of training materials like Trainual.
Pros
That was the best option at the time, and it still is today, because it allows us to centrally store documentation for all applicable procedures and regulations. It's simple to direct a team member to the relevant section of the Trainual whenever they have a query regarding a procedure or policy.
Cons
This is more of a suggestion for how to arrange things than a critique of Trainual itself. In my opinion, it's best to have a single Admin in charge of all of the data. We had things more in order before we added more teams to our account, but now they're all over the place.
Response from Trainual
Wow - thanks, Laura! This is such a thoughtful and treasured review. So many amazing things to unpack here, but really love seeing that Trainual remained the best choice for process documentation as time passed. Building a product you trust is important to us. And it's great knowing that trust has been built on ease of use, simplicity, centralization and managing your team's content consumption effectively! Thanks again.
Replied 28/5/2023
Carlos
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 12/8/2024
Great App to Train
Trainual is user friendly, this makes it very easy to input all the information needed for the company to train new employees.
Pros
Being able to create a step by step process for Company positions to train new employees.
Cons
There is nothing that I dislike about it.
Kerstin
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5
3
Reviewed on 15/11/2021
Trainual Review
Trainual has been quite frustrating and difficult to use overall. Many members of the firm have spent countless hours working on setting up our page, but have run into issues daily trying to accomplish our goals. Upon launch day, we had so many issues trying to get this out to our members.
One example is that the user screen is totally different from the administrators screen; it was extremely difficult to teach someone how to use new software when the page looks totally different from what had been working on. I reached out and got on a call and then figured out this was not even possible unless everyone had editor's rights under "Contributor." This has made using this program very challenging and kind of a waste of our time. The customer service has responded quickly to my messages, but a lot of the issues we've had were not able to be fixed. A couple of them were glitches with the system or were added to a list to be worked on in the future.
Pros
This software is a great idea and has several successful functions. It allows businesses to save time by having a program that is able to store several videos and passages that explain how to complete certain tasks or use different applications. It allows businesses to update information as new things arise or update, which is extremely effective for a business as times change frequently.
Cons
Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied. This adds several minutes onto accomplishing a task, as you have to go back in and change the formatting several times in order to get it to look the way that you want.
Functions are difficult to use. For example, we have been using the embedding feature through Vimeo. This took several hours to try to get all of the videos embedded because the page kept crashing and would not load the videos. The videos were about 30 seconds to 2 minutes long, so not long at all. I had to log out and in several times to get some of the videos to load properly. This took several hours of time which was extremely frustrating and inconvenient. This is an essential feature for our business as we are teaching employees how to complete different tasks or use certain applications.
The customer service chat function is difficult to use. I appreciative the quick response from agents I have spoken to from Trainual, but it is often times difficult to type out issues in a chat. I think it would be much more effective to have a Customer Service number in which users can call and be able to talk and explain their issues.
Reasons for Switching to Trainual
Trainual seemed to have better formatting and functions at the time than other competitions we had looked into. It also seemed to be efficient and effective for sharing and teaching others how to use it's functions.
Megan
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 13/8/2024
Love how clean & easy trainual is!
Pros
I love that is show my progress and what is left to complete.
Cons
I haven't found anything that I don't like about Trainual.
