--- description: Review of ISL Light Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ISL Light | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [ISL Light](/software/71943/isl-online) # ISL Light Canonical: https://www.softwareadvice.ie/software/71943/isl-online Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.ie/software/71943/isl-online?page=2) > ISL Online is a remote desktop and remote support software designed for IT support teams, help desk technicians, managed service providers (MSPs), and enterprise IT departments. It enables secure remote access, control, and troubleshooting of Windows, Mac, Linux, and mobile devices (iOS and Android), with both attended and unattended access options. Organizations use ISL Online to resolve technical issues remotely, reduce downtime, and manage distributed IT environments without requiring VPN configuration or firewall changes. MSPs use ISL Online to support multiple client environments from a centralized platform, while enterprises use self-hosted or private cloud deployment options to maintain control over data, infrastructure, and compliance requirements. Attended remote support Technicians can connect to an end user’s device in real time to view and control the desktop, transfer files, switch between multiple monitors, and communicate via chat or audio/video. Sessions can be paused, resumed, recorded, or transferred between operators. Unattended remote access The ISL AlwaysOn agent enables permanent, anytime access to remote systems. IT teams can mass deploy agents, organize devices into groups, and access machines without requiring user interaction. RDP and SSH access Access remote systems using RDP or SSH tunneling without VPN setup or firewall changes, simplifying connectivity across networks. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Deployment options Cloud (SaaS) with global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud for dedicated single-tenant deployment Integrations ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. Pricing ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without requiring a credit card. > > Verdict: Rated **4.7/5** by 779 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 779 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ISL Online - **Location**: Ljubljana, Slovenia - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$34.90 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Cloud and on-premises Server License available. Priced per concurrent user. Contact ISL Online for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Annotations - Application Management - Audit Trail - Authentication - CRM - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customisable Branding - Customisable Reports - Dashboard - Desktop Virtualisation - Desktop/Browser Sharing ## Integrations (12 total) - Autotask PSA - Avast Ultimate Business Security - Barracuda RMM - Bitrix24 - Devolutions Cloud - Freshdesk - Freshservice - Heimdal Remote Desktop - LanScope Cat - Microsoft Intune - PDQ Connect - Remote Desktop Manager ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.ie/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.ie/directory/4019/remote-desktop/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) - [Remote Work Software](https://www.softwareadvice.ie/directory/4592/remote-work/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [NinjaOne](https://www.softwareadvice.ie/software/349671/ninjarmm) — 4.7/5 (288 reviews) 3. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1406 reviews) 4. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1786 reviews) 5. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews) ## Reviews ### "Simply the best" — 5.0/5 > **Isaac** | *20 March 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The easiest to use and most complete I've ever used. Intuitive for the remote user, and easy to connect unattended computers. > > **Cons**: They should make the usage reports simpler and more complete; right now they are still very limited. > > I've been using it for 13 years now, and the best part is that I don't need to find any other software. ----- ### "Very useful and stable program" — 5.0/5 > **David** | *16 September 2025* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: implicity of using it and Stability of program. Also the administrator mode is very useful and very simple to use. > > **Cons**: File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer. > > ISL Online i very stable and useful program. I racomend it to everyone who need remote control and remote help. ----- ### "Makes life as an admin easier." — 5.0/5 > **henrik** | *20 March 2026* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: Easy to work with. Very little footprint on the clients. Stable, even when the internet is slow. Easy to find clients on the list. > > **Cons**: Every time I install a new client I have to active share it with the other users, would be easyr that the was shared by default. > > This is just one of those small programs that makes life as an admin easier. No need to make to many changes, works fine as it is. ----- ### "Happy customer" — 5.0/5 > **Andraz** | *18 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows. > > **Cons**: Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again. > > I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product. ----- ### "Reliable and Easy-to-Use Remote Support Tool" — 4.0/5 > **Gregor** | *17 September 2025* | Printing | Recommendation rating: 8.0/10 > > **Pros**: The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security. > > **Cons**: Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting. > > My overall experience with ISL Light has been very positive, as it is reliable, secure, and easy to use for remote support. ----- Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.ie/software/71943/isl-online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/71943/isl-online) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data