About ClubWorx

Clubworx is a cloud-based member management solution for studios, gyms and martial arts schools. Clubworx gives you the tools you need to reduce time spent on daily admin tasks by automating payments, bookings and communications (email/sms). Effortlessly track attendance and and get access to reports to measure key metrics so you can manage your business with ease. Clubworx allows gym and studio owners to drive new member sign ups with online registration forms. These are fully customizable and mobile responsive forms that let your members sign up with you and pay online when they are ready. Clubworx makes it super easy for your members to book into your classes through the Member App. Members can view, make and cancel bookings and purchase additional memberships or packs via the member app. Clubworx offers an automated payment system for sending automated reminders and payment updates to members via email and text messages. Users can also generate payment reports for monitoring payments received, failed or pending at any particular time. Other features include website design tools, campaign management and smart contact lists. Plans are available on a monthly or annual subscription basis that includes support via email, phone and online user guide.
ClubWorx Software - Easy student management
ClubWorx Software - Manage your classes all in one place
ClubWorx Software - Automated Student Grading
ClubWorx Software - Track business performance
ClubWorx Software - Simpler payments overview
ClubWorx Software - Custom branded member app
ClubWorx video
ClubWorx Software - Easy student management - thumbnail
ClubWorx Software - Manage your classes all in one place - thumbnail
ClubWorx Software - Automated Student Grading - thumbnail
ClubWorx Software - Track business performance - thumbnail
ClubWorx Software - Simpler payments overview - thumbnail

ClubWorx pricing

ClubWorx has a free version and offers a free trial. ClubWorx paid version starts at A$109.00/month.

Starting Price:
A$109.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Browse ClubWorx Reviews

79 of 79 reviews
Sort by:
Stephanie
Stephanie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/8/2018

Flexibility ideal for a Flexible Personal Training Studio

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Response from ClubWorx

HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Replied 20/8/2018
Philip
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

Excellent Customer Management Software

Great experience, ongoing support of issues and constant upgrades of the software.

Pros

Seamless customer management system from enquiry to membership and ongoing management.

Cons

Price is high and SMS usage is additional charge.

Alternatives Considered

Zen Planner

Reasons for Switching to ClubWorx

Better features for customer enquiry all the way through to intake and membership management.

Response from ClubWorx

Thank you for your fantastic review! We’re so glad to hear you’ve had a great experience with Clubworx and that our features have made customer management seamless from enquiry to membership. Your recognition of our ongoing support and constant upgrades means a lot to us.

We understand that pricing and SMS charges are important considerations, and we strive to provide the best value for the features and support we offer. Your feedback is invaluable, and we’ll continue looking for ways to optimise our offerings to meet your needs.

Thanks again for choosing Clubworx—we’re here to support you every step of the way!

Replied 18/12/2024
Cassie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 19/8/2024

Clubworx Review

Overall, clubworx is working for me, at least at this time while I am in the beginning stages of my business. Also, although I have had issues, when I talk to someone who works for clubworx, they are typically nice.

Pros

I like how clubworx had a software I needed for my type of virtual business and for the most part it is user friendly. Also, I like how you can create your own website through the clubworx software.

Cons

I didn't like the mix up we had with the app when I first started using clubworx. I had access to it and then it was taken away and then to get it back, I had to start paying for it. This was embarrassing to explain to my members, not a good look. Also, I didn't like that once I got the app my members still couldn't get access to the zoom link. My business is completely virtual, so this has been frustrating going back and forth with clubworx.

Response from ClubWorx

Thank you for your feedback and for highlighting the features you appreciate about Clubworx. We’re sorry for the mix-up with the app and the frustration with Zoom links. We understand how important a smooth experience is for your virtual business, and we’re working on improvements to avoid these issues in the future.

We appreciate your patience and value your business. Please don’t hesitate to reach out directly so we can assist with any ongoing concerns and ensure your experience with Clubworx continues to improve.

Regards
Marina

Replied 24/9/2024
Michele
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Totally recommend ClubWorx

I am very happy with ClubWorx- I have been using it for 6 years now. It is always improving the user. Any queries are deal with promptly.

Pros

I find it is easy to use- performs the task I want from it and customer service is excellent

Cons

Sometimes I can't quite get the report I am after- but that may just be my lack of knowledge

Alternatives Considered

Acuity Scheduling, Mindbody and SimplyBook.me

Reasons for Switching to ClubWorx

suited our need better- price favourable

Response from ClubWorx

Thank you so much for your glowing review and for being a loyal Clubworx user for six years—it means the world to us! We’re thrilled to hear that you find the platform easy to use, suited to your needs, and supported by excellent customer service.

Regarding reports, it’s great you mentioned this! If there’s a specific report you’re struggling to generate, our support team would be more than happy to walk you through it or explore how we can make it more accessible.

Your continued trust and feedback inspire us to keep improving. Thanks for choosing Clubworx and for recommending us—we’re here anytime you need us!

Replied 18/12/2024
Jackson
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 10/5/2024

An all inclusive Martial Arts management system

Fantastic communication and easy usability. I look forward to watching how clubworx will continue to develop their systems and improve the experience for staff, business owners and members.

Pros

I love the integration with payment providers and member management. Clubworx was made for martial arts studios to succeed and to simplify their everyday processes.

Cons

More feedback on requests so we can know if a feature will be added or if a work around must be used instead. Would also love the ability to upload different file formats other than imbedded youtube videos such as jpegs for members to view.

Response from ClubWorx

Hi Jackson - thanks for your review. Please let me know what requests you are waiting on and I'll let you know progress. Right now in addition to YouTube we support Vimeo AND.... coming up in the very near future you'll be able to add picture files. We update everyone when this is live shortly.

Replied 21/5/2024
Brenda
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

You can't go wrong with Clubworx

I have recommended Clubworx to many fencing clubs like ours all over the United States because of the program features and the customer service. They keep evolving to support the user. We increased our monthly income and decreased our office staff workload.

Pros

CUSTOMER SERVICE! There are many scheduling programs on the market; however, none as responsive to the customer's needs as Clubworx. The Clubworx staff even took our suggestions and made changes to the software to incorporate these. The staff is always willing to answer questions and provide support at no additional cost.

Cons

We really do not have any "cons" with Clubworx other than the time difference (Brisbane to Dallas), and even this is not a con when you consider how responsive the Clubworx staff is to our questions.

Response from ClubWorx

Thank you Brenda!!! We love getting 10/10. We can't change our HQ in Australia - not yet anyway - but thank you. If you ever have ideas/feedback, please let us know.

And thank you thank you for being our customer for 2 years 🫶🫶🫶

Replied 21/5/2024
Troy
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Honest Clubworx review

Pros

Clubworx gym management software totally changed the game for us. Seriously, it's made running our gym so much easier. From managing member profiles to scheduling classes, it's all a breeze with Clubworx.

The membership management tools are top-notch. With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver. We can create and manage classes in no time, keeping our members happy and coming back for more.

Plus, their reporting and analytics give us the lowdown on our business performance so we can make smart decisions to keep growing.

Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible. Trust me, you won't regret giving it a try!

Cons

While Clubworx is a powerful tool for gym management, users should be prepared to invest time in learning the system and carefully consider their specific needs before committing.

Response from ClubWorx

Thank you for the fantastic review! We're happy to hear how Clubworx has streamlined your gym management. We appreciate your insights on the learning curve and are here to support you every step of the way. Thanks for choosing Clubworx and sharing your journey with us!

Replied 22/5/2024
Shea-Lee
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/5/2024

7 years with Clubworx

10/10. I would recommend with software with ease. The development over the past 7 years has been great & I can't wait to see what's next.

Pros

I've been with Clubworx for 7 years, and do not look at leaving anytime soon. They have always been the most competitively priced, easy to use and cover most of the services I need.

Cons

I'd like to see more personalisation with individual user faces. There's lots of automation options, but they are all set to a pre designated setting where the user cannot edit to change to suit different business models/ communication tools.

Alternatives Considered

Mindbody

Reasons for Switching to ClubWorx

Price point initially. Clubworx was significantly cheaper and as someone who didn't know what they were doing this was an important factor for me. This continues to be one of reasons I remain with them .

Response from ClubWorx

Thanks Shea-Lee for your fabulous 5 star review. Whilte I am not sure exactly what "personalisation," you need, Clubworx can do a huge amount of personalisation. Please contact me and I'll arrange a training session for you.

Replied 21/5/2024
Amanda
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Highly recommend!

It took some getting used to, but the team has been very supportive.

Pros

Once I got the hang of the features, it was very user friendly for both myself and my customers. The customer service is amazing too.

Cons

I wish I could track stripes under rank. It would help me keep track of how many belts I'll need to order before promotions.

Response from ClubWorx

Thank you for your wonderful review and recommendation! We’re delighted to hear that you and your customers find Clubworx user-friendly, and it’s fantastic to know our customer service team has been so helpful.

Your suggestion about tracking stripes under rank is a great one. This kind of feature would definitely streamline belt promotions, and I’ll be sure to pass it along to our product team for consideration.

We truly value your feedback and are here to support you every step of the way. Don’t hesitate to reach out if you have more ideas or need assistance!

Replied 18/12/2024
Ramandeep
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Great software

Overall its a great software with easy navigation

Pros

Very easy to navigate and super user friendly

Cons

Manual invoice cannot be generated if needed

Response from ClubWorx

Thank you for your kind words and for taking the time to leave a review! We’re so glad to hear you find Clubworx easy to navigate and user-friendly—this is exactly what we strive for.

We appreciate your feedback about the manual invoice feature. While our system is designed to automate most processes, we understand that flexibility is important. I’ll share this with our product team to explore ways we can better meet your needs.

Thanks again for your support, and we’re here if you ever need assistance or have more suggestions!

Replied 18/12/2024
Chris
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 10/5/2024

Does what it says on the tin!

Very good - enjoy using the product. No plans to change anything

Pros

It is easy to get set up and use. Rarely goes wrong and customer support is great.

Cons

Could have a bit more functionality to take individualised payments (through stripe).

Martin
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/5/2024

Thank you for offering a great service!

Their staff have been very helpful and they made the transition very smooth. Most importantly they offer some top notch software.

Pros

I really like the ease of their software and their staff are great to work with.

Cons

Have no complaints at this time however we are a fairly new customer.

Response from ClubWorx

Thank you for your wonderful review! We're delighted to hear that you're enjoying our software and that our team has made your transition smooth. We’re thrilled to have you as part of our community and look forward to continuing to provide top-notch service and support. Welcome aboard!

Replied 22/5/2024
Aidan
Aidan
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2018

Great Service & Software!

Overall, I have had a great experience with ClubWorx, as they have supported our business from earlier days up until present, and we have grown together.

Whenever you have a problem, they are more than happy to help with 1-1 support and doing video calls to assist with any issues we've had, or help us use the software to its best potential.

I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!

Pros

- Easy to use interface
- Intuitive
- Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons

- A few features which could be present such as integration with GoCardless, but they are working on this

Response from ClubWorx

Hi Aidan,

Thank you for your feedback. We are super happy to hear how you are enjoying using Clubworx and getting lots of value from the system. Your success and growth is so important to us.

Stay tuned for the Gocardless integration!

We look forward to continuing to support you into the future!

Emily.

Replied 2/10/2018
John
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

5
Reviewed on 21/8/2019

Clubworx review

Tracking days, date, and times of when each of our members use the facility and or classes

Pros

Sign in feature help us a lot to track overall attendance at our facility

Cons

I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.

Response from ClubWorx

Hi John,

Thank you for taking the time to send through a review, and for your feedback regarding update times. We really value feedback like this, and are always keen to improve. We look forward to supporting your business well into the future.

Thanks,
Team Clubworx

Replied 22/9/2019
Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2018

Greate Software!

We are a soccer club utilize the tool to manage payments, send out communications for practices and report on accounts.

Pros

the ease of use and helpful resources, definitely made it a great experience/

Cons

no access to users to update their own credit card info with the way its set up for my company

Denise
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/11/2018

Bbodysmart

There are still somethings that I can’t do but overall I am very happy with the service I receive

Pros

Good around and easy to use once you know how

Cons

I am not great with technology would like some you tube videos but when you as for help it has always been helpful

Ash
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
4

3
Reviewed on 26/6/2017

Functions are all good however there were times were it doesn't work well - most especially...

Easy to manage the clients/members profile and set tasks/reminders

Pros

You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately

Cons

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

John
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/1/2017

Clubworx is the best IT business decision I've made.

Easy to use, functional and keeps my business open 24/7. I'm very impressed with the back up and support I've received. Every question answered simply, accurately and quickly. I highly recommend Clubworx for other yoga studios.

Pros

Support. Ease of use.

Cons

Haven't found any yet after 6 weeks of use.

Response from ClubWorx

Hi John,

Thank you for your review and we are SO happy to hear that you are enjoying Clubworx! There are lots of new features and enhancements that are scheduled for the next few months, so we hope that you will get even more value for your business in the future.

And remember your feedback is important, so do reach out if you have any questions or suggestions as you continue to use Clubworx.

The Clubworx Team.

Replied 29/1/2017
Virginia
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/7/2018

Great Value

CRM - to help follow up with prospects.
Auto Pay to help increase receiving payments on time
Auto emails to assist with follow up
Attendance tracking

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Response from ClubWorx

Hi Virginia, thanks so much for your feedback. We're really happy to hear you are enjoying using Clubworx and we look forward to supporting your business in the future.

Replied 18/7/2018
Benjamin
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 5/6/2015

The software is easy to use. The value is exceptional.

Pro's: Right from the get go everything seems to flow with setup. Laid out very orderly and simply. Everything you need, not much you don't. Perfect for someone wanting to direct new clients too. Looks professional and best part is is it's web based. Customer service, ESPECIALLY Emily and Dave, are kind and helpful... They respond quickly, usually within minutes, sometimes hours, but what can you expect for forty a month? Overall, well worth the money.
Cons: There are some minor errors that still haven't been resolved. Like the menu button at the top right corner of the website. It should just be removed. Also not all of the main background picture shows when on the website via mobile phone, but I don't think it's meant to be used exclusively on a mobile device, but nbd anyway. O, and members cannot pay for services online on their own.

Brandon
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
4
Customer Support
5

4
Reviewed on 29/12/2015

We at Relentless Strength and Performance have been extremely satisfied thus far.

Clubworx is extremely simple and easy to use making it perfect for our business. The only con we've experienced thus far (which is also a pro) is that there are constant updates to the software that can become confusing at some points. The customer service, however, has been top notch in dealing with these issues as well as others as we familiarize ourselves with the system.

Response from ClubWorx

Thanks Brandon,

We really appreciate the review! We take your point about our updates. We are working on balancing the need to give you access to modern tools to help grow your business and minimising the impact these updates have on your business!

Kind Regards & Happy New Year from
The Clubworx Product Team!

Replied 3/1/2016
Paul
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 3/7/2015

Easy to use with great customer service.

I've just moved from the free trial to the bronze account. Everything has been smooth and I've been really happy with how quick Dave and Emma get back to me with questions about the system.

pros
1 set up is really quick and easy
2 always someone to talk to online or on the phone to help out with questions
3 has everything i need in one place
4 love the new booking set-up

cons
1 would be good if it was integrated with xero
2 would be good to have an ipad app instead of using it on safari

Tom
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 4/10/2016

On the road to greatness

Started using Clubworx only a short time ago and while the functionality is limited, compared to my previous program, the level of user support and willingness to listen to our ideas is off the scale.

I would happily recommend ClubWorx to anyone who's looking for a club management system.

Response from ClubWorx

Thank you Tom.

We are always keen to hear any ideas and look forward to working with you and our customers to make Clubworx even better!

Replied 5/10/2016
Chris
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 6/1/2016

Very happy, excellent customer service, very easy to use

Clubworx is a very intuitive software to use, very easy to setup and learn, and their customer service is second to none!

Response from ClubWorx

Thanks Chris! So glad to hear you're having a positive experience with Clubworx. And remember there are lots of new features to be released this year too.

We look forward to continuing to support you as you grow your business.

Replied 6/1/2016
Octagon
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 31/3/2016

Very good !

Im very happy with Clubworx its super easy and has everything we need. Prices are reasonable and the customer service is amazing, they are always there for us! They answer quickly and do everything to help. definately staying with them!

Response from ClubWorx

Thank you - great to hear you are enjoying your experience with us!

Replied 31/3/2016
Martin
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Clubworx works for us!

The people at Clubworx are working to make the product better all the time. They listen to feedback and are always looking for ways to make their product appeal to more people

Pros

As a martial arts school, Clubworx provides everything we need to manage our client database. It's not just CRM software, it includes billing, invoicing, managing gradings, schedule, events, and even email and SMS systems. It's all that we need and more.

Cons

There is not much that I can say I don't like about Clubworx.

Response from ClubWorx

What a great review. Thank you!! It's great to hear that Clubworx is meeting all your needs at your martial arts school. It’s our goal to continuously improve and provide the best service possible. Your feedback is invaluable to us, and we’re excited to keep evolving with you. I'll pass your comments onto the team.

Replied 22/5/2024
Amber
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Daily user for Martial Arts School

Pretty good, Ive been using it for over 7 years with 3 different member data bases. Its great to use, easy, easy to fix any mistakes, great customer service, a little expensive for growing business but worth it.

Pros

Ease of use, all student information in one place, payments handled and tracked each week, ease of communication with all students at once. Good customer service

Cons

Limit on text messages, a little expensive.

Response from ClubWorx

Hi Amber - Thank you for your review! It's great to hear how Clubworx has streamlined managing your martial arts school over the years. We appreciate your feedback on the text message limits and pricing. I'll have someone reach out to you as there should not be any limits on SMS. However we're always exploring ways to provide even more value. I'll pass your comments onto our team, and we’re thrilled to continue evolving with you!

Replied 22/5/2024
Arnout
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 11/5/2024

Very helpful for setting up your Dojo!

Overal very possitive, 20 members for the free subscription is a bit early for us. Our rates are very low in Italy....so it is a costly program when hitting 21 members.

Pros

Ones set up, it is a very very very helpful program! You can set up grading, register attendance and it helps you not forget important details of your members.

Cons

Setting up is a long progress, so many option and not.much you can copy and paste, so you need to re-type a lot. Also in the calendar no duplication feature.

Response from ClubWorx

Thank you for choosing Clubworx and sharing your feedback! We're glad our platform enhances your dojo management. We appreciate your input on the setup process and calendar features—we're continuously working to improve these areas.

Replied 22/5/2024
Rhoda
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

ClubWorx rocks!

Pros

I like that we can integrate it with other apps and softwares. Very user friendly and the feature I like the most is keeping notes and tasks up to date.

Cons

While ClubWorx has many strengths, one aspect that some users might find less appealing is its user interface design. The platform's interface can be somewhat complex, with a layout that may feel cluttered or unintuitive, especially for new users. Navigating through different features or finding specific tools might require more effort than expected. This can lead to a steeper learning curve and potentially reduce overall efficiency for gym owners and staff members who need to quickly manage their operations.

Response from ClubWorx

Thank you so much for your fantastic review and for taking the time to share your experience with ClubWorx! We're thrilled to hear that you find our software user-friendly and that our integrations and note-taking features are meeting your needs effectively.

We appreciate your honest feedback about our user interface. We understand that ease of use is crucial for our users, and we're continually working to improve the intuitiveness and overall user experience of our platform. Your feedback helps us make Clubworx even better.

We are currently in the process of updating our interface to make it more streamlined and less cluttered. We’d love to keep you updated on these changes and maybe even get some more of your insights as we roll them out.

Replied 15/5/2024
JOHN
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Clubworx is a awesome!

Actually great. Its simple, and fairly priced and all of my employees can use it without worries too. Highly recommend.

Pros

Makes running a school easier. Lets me optimise for best results.

Cons

Using Ezidebit, but then again theyre ok too.

Response from ClubWorx

Thanks John. We are always trying to improve so your words are appreciated by the whole team. We're really glad we're making running your school that much easier. If you have any ideas for improvements please reach out.

Replied 15/5/2024
Kim
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Clubworx is unbeatable!

Clubworx helped this new business start l, get paid by members, and look professional. I could not have done it without their quick help!

Pros

Ease of use and customer support when needed.

Cons

The ability to email/text members is now unattainable for me. And members should be able to cancel their Unlimited Monthly Membership and update their credit cards on their own.

Response from ClubWorx

Thank you so much for the review, Kim. We are happy to partner with you and can't wait to watch your business grow!

Replied 27/8/2024
CASSIO
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Working Daily with Clubworx

It makes my life easier and so far I wouldn't change the system as I am happy working with it.

Pros

I enjoy that they are constantly improving their system and also that I can manage all my Martial Art School needs in one system. The support is fast and helpful.

Cons

I didn't like the application and also that they made it mandatory to use it as I started my subscription when they were not offering that service.

Alternatives Considered

Kicksite

Reasons for Switching to ClubWorx

It was recommended by a friend who uses it for his Jiu-Jitsu School.

Response from ClubWorx

Thank you for your feedback and for sharing your experience! We're glad to hear that Clubworx is making your martial arts school management smoother. We understand your concerns about transitioning everyone to the new App and are committed to enhancing its ease and functionality to better serve your needs. We appreciate your patience and are here to support you every step of the way!

Replied 22/5/2024
Glen
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 10/5/2024

6 Years of Growth, Supported By Clubworx

Pros

Clubworx has been scalable as my business has quadrupled and they have been able to support our management of this through automation, client management, and payment integrations.

Cons

The functionality and formatting of the emailing side of things has been a bit of a challenge.

Response from ClubWorx

Hi Glen thanks for your positive response and honest feedback about emailing. We do have improvements in that space in our roadmap so we hope you'll love us even more soon. Thanks for being with us for 6 years.

Replied 15/5/2024
Ann
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 10/5/2024

What works with ClubWorx

positive, hopefully, we will learn more to effectively use all of the relevant ClubWorx features.

Pros

ClubWorx is a valuable CRM to manage daily touches as we grow our private club membership.

Cons

working in the reports, if you go into a profile, you have to go all the way back to resort and organize the data vs. going rt back to the report structure you were on. not most efficient

Response from ClubWorx

Thank you for your review and for choosing ClubWorx for your private club's needs! We're glad to hear Clubworx supporting your membership growth. We appreciate your feedback on the report navigation—it's vital for us as we strive to enhance user experience. We're actively working to improve reporting and your insights are really helpful. We're here to help you make the most of all ClubWorx features, so feel free to reach out for any assistance! And please come to our monthly Power User sessions. They're the best way to learn tips and ask questions.

Replied 22/5/2024
Beatriz
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2024

Clubworx Review

Pros

You have all the features you need to run your business

Cons

The new layout of POS section, where you input your sales.

Response from ClubWorx

Thank you so much for your feedback! We’re thrilled to hear you find Clubworx packed with the features you need to run your business—it’s our mission to make your operations seamless and efficient.

We appreciate your thoughts on the new POS layout. We’re always working to refine our platform and ensure it’s intuitive for our users. If there’s anything specific about the new layout you’d like us to address or improve, please don’t hesitate to share—we’d love to hear your insights!

Thanks again for being part of the Clubworx community.

Replied 18/12/2024
Nabil
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 10/5/2024

Streamlining Operations

As the owner of a martial arts academy, finding the right tools to manage day-to-day operations while ensuring a positive experience for both staff and students can be quite challenging. Clubworx software has proven to be a game-changer in how we run our academy, and I can't recommend it highly enough.

Pros

User-Friendly Interface: The software is easy to navigate, making it accessible to varying levels of tech-savviness.

Effective Communication: Built-in tools for email and SMS allow easy communication with members, keeping them informed and engaged.

Cons

Cost: Depending on the size of the academy and the specific needs, the subscription cost might be a consideration, especially for smaller or newly established academies.

One-size-fits-all Approach: Although customizable to an extent, some academies might find the features too generic if they have unique operational practices or specialized needs.

Response from ClubWorx

Thank you Nabil, for your positive and considered review of Clubworx. Our team work really hard to constantly improve and they will really appreciate your feedback. Thank you for using Clubworx.

Replied 15/5/2024
SUSANA
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2024

EXCELENT TOOL

I HAVE BEEN USING CLUBWORX SINCE 2016 AND ITS CRUCIAL FOR RUNNING MY BUSINESS . I HIGHLY RECOMMEND THIS TOOL

Pros

EASY TO USE, GREAT TOOL FOR DAILY MANAGEMENT OF MY MARTIAL ARTS STUDIO, ALWAYS IMPLEMENTING NEW FEATURES.

Cons

THERE ARE SOME LIMITATIONS BUT THE TEAM IS ALWAYS LISTENING TO THE FEEDBACK AND ADDING THINGS TO MAKE THE SOFTWARE BETTER

Response from ClubWorx

Thank you for your excellent review and for your loyalty since 2016! We’re thrilled to hear how crucial Clubworx has been in managing your martial arts studio. The team will love to hear this. We look forward to supporting your business’s success for many more years!

Replied 22/5/2024
Barry
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2024

Barry from SSMT

We have been using CWX for 5+ years. Customer service, improvements and feature releases are spot on.

Pros

Simple to use - allows easy roll out to new users

Cons

Lack of financial reports, used eg for forecasting

Response from ClubWorx

Hi Barry, thank you for your 5 star reviews. I'm glad you find it easy to use. Clubworx also has some really powerful reporting tools. Please contact me if needed but I'll ask our awesome support team to reach out to you and give you some training on the reports function. Thank you for being with us for 2 years.

Replied 21/5/2024
Nakia
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2024

Highly recommended for gyms!

Great experience, I recommend the product frequently

Pros

Covers all the needs and easy to use, always improving

Cons

Calendar functions could be better for multi view and functions and online bookings could be cleaned

Response from ClubWorx

Thanks for your positive review Nakia. its great you find CBW easy to use and we do try to always be improving. We have improvements with the calendar in the Development plan, so lets hope you like Clubworx even more soon.

Replied 15/5/2024
David
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 10/5/2024

Great app, easy to use

Pros

Easy to manage clients, set up and change payments, move and add clients

Cons

Slightly touchy if using a tablet. Phone an computer are easier

Response from ClubWorx

Thank you! It’s fantastic to hear how easy you find managing clients with Clubworx. We appreciate your feedback about the tablet experience—we’re always working on making our app even better and more user-friendly across all devices. Your insights are invaluable, and I’ll make sure the team hears about your experience.

Replied 22/5/2024
Wal
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 10/5/2024

Good System

It’s easy to use. The system is user friendly.

Pros

Ease of use. The system is user friendly.

Cons

Few things in the booking system that can be worked on

Response from ClubWorx

Thank you for the great feedback! We're glad you love Clubworx. Please let me know what we can work on with the booking system to make sure we have it in plan.
Thanks for being with us for 2 years xx

Replied 21/5/2024
Joao
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 10/5/2024

Good software for Jiu Jitdu academy

Pros

Great reports, easy for new members to sign up.

Cons

Very hard to get help. Sometimes will take days untill you receive a call back from help desk.

Response from ClubWorx

Hi Joao
Thank you for the positive reviews. I'm so sorry if we have been hard to get hold of. We really go all out to make sure we respond as quickly as we can. I will get our support team to reach out to you.

Replied 21/5/2024
Chi
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 10/5/2024

Pretty good, could use improvement

Pros

Immediate updates and schedule at your convenience

Cons

Unable to use the app only website to view schedule

Nicola
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/9/2019

Always improving and listening to feedback

Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day.

Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too.

Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.

Pros

That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Cons

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Response from ClubWorx

Hi Nicola,

Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!

Have a fantastic day,
Team Clubworx

Replied 22/9/2019
ZiChuan
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2022

Very good!

Clubworx has really helped to keep track of my members (who's attending, who's not, who's ready for grading etc) and organise and collect payments. Most importantly the team have been great to work with and they are constantly improving the product

Pros

Member/prospect management
Grading management
Automations - emails, processes
Finally has a member app! (has/had a mobile website which worked fine when I started out but as my club grew I found an app made more sense)
Australian based support who are generally very good
Responsive to product ideas/suggestions/feedback
CEO is very in touch with the product and customer feedback
Zapier integration

Cons

Reporting function is good but higher level analytics/insights is still a work in progress

Alternatives Considered

Zen Planner and Mindbody

Reasons for Switching to ClubWorx

had the right combination of features, scalability and price point (this was 5 years ago so features in clubworx and other platforms has changed since then, but I'm often scanning the market and Clubworx is still holding up well)
Josh
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/4/2022

Clubworx is an awesome product and worth all the pennies!

Pros

Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.

Cons

The integration was easy and the ease of use is spot on. There's no real complaints from us.

Response from ClubWorx

Hi Josh,
We are so happy to hear that you are enjoying using Clubworx. We've got lots of new features and improvements rolling out over 2022 for you too!

Replied 12/4/2022
Jim
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/5/2019

We are Happier with Clubworx than our previous software

We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.

Pros

Client scheduling thru the member portal has been seamless.

ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking.
The 4 week billing cycle has helped increase our annual income verses monthly billing
One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

Cons

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Alternatives Considered

Mindbody

Reasons for Switching to ClubWorx

Price. Customer Service. Options available with the software

Response from ClubWorx

Jim,

Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.

We are constantly working to improve everything we do and we appreciate your honest feedback.

We're looking forward to supporting you!

Ian.

Replied 23/5/2019
Lynell
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/1/2019

Been searching for years...ClubWorx is "The One"

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.

Pros

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Cons

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Response from ClubWorx

Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

Replied 15/1/2019
Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 5/10/2017

Great software

Easy inexpensive way to keep everything on track

Pros

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Response from ClubWorx

Dear Mystery Reviewer ;)

Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx.

We've got some great things in our Development pipeline, stay tuned!

Kind Regards
The Clubworx Product Team

Replied 6/10/2017
Marjie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/10/2016

Martial Arts School

I have been looking over several different options for the martial arts school and this one seems to do what I need it to do without lots of fancy stuff that I would probably never use. The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.
The Customer service is great. Emily is always there to answer questions during business hours and gets back to you quickly in the form on email, IM or even a phone call. I had read about the customer service and that is a big factor that made me choose ClubWorx.

Pros

Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.

Response from ClubWorx

Hi Marjie,

Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time.

Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!

Replied 13/10/2016
79 reviews

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