--- description: Review of NITRO Help Desk for IT Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NITRO Help Desk for IT | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/4296/itsm/software) > [NITRO Help Desk for IT](/software/72995/helpdeskforoffice365andsharepoint) # NITRO Help Desk for IT Canonical: https://www.softwareadvice.ie/software/72995/helpdeskforoffice365andsharepoint > NITRO Help Desk for IT by Crow Canyon Software is a Microsoft 365 help desk and ticketing system built natively for Microsoft Teams and SharePoint. It gives organizations an easy-to-use way to capture, manage, prioritize, assign, and resolve IT support requests while keeping users in the Microsoft environment they already know. \*\*Turn Teams Messages into Tickets in 2 Clicks\*\* Users can convert a Microsoft Teams message into a structured help desk ticket in just 2 clicks. This eliminates retyping and helps IT teams turn informal Teams conversations into trackable requests without requiring users to leave Teams or open a separate application. \*\*Seamless Microsoft 365 Access with SSO\*\* NITRO Help Desk uses Microsoft 365 and SharePoint authentication for seamless Single Sign-On (SSO), giving users secure, one-click access without requiring another username or password. Native integration with Teams, SharePoint, Microsoft 365, and Outlook helps drive user adoption. \*\*Flexible Ticket Submission and Management\*\* Users can submit and manage tickets through Microsoft Teams, Outlook/email, a self-service portal, or mobile devices. Incoming emails can automatically be converted into tickets, while automated routing assigns requests to the appropriate person or team. IT teams can manage: \* Ticket assignment, routing, prioritization, and escalation \* SLAs and response times \* Multi-tier approvals \* Time tracking \* Ticket status and resolution \* Knowledge base and self-service \* Real-time dashboards and reporting \* Asset management integration \*\*Microsoft-Native Help Desk with Flexible Deployment\*\* NITRO Help Desk is designed for organizations that want ticket management within their Microsoft environment rather than a disconnected third-party platform. Support data can remain within the organization's Microsoft 365 tenant or SharePoint environment, providing greater control over data residency and security requirements. Deployment options include: \* SharePoint Online / Microsoft 365 \* Microsoft Teams \* SharePoint Server on-premises \* Customer-hosted Azure \* Microsoft GCC \* Microsoft GCC High \* Connected and air-gapped environments This flexibility makes NITRO Help Desk suitable for organizations ranging from small businesses to large enterprises, including organizations with specialized security, data residency, or isolated-environment requirements. \*\*Flat-Rate Licensing\*\* NITRO Help Desk uses flat-rate licensing that supports unlimited staff and end users, helping organizations avoid per-user licensing costs as their help desk grows. \*\*Optional AI Help Desk Automation\*\* NITRO Copilot adds AI capabilities to help IT teams manage growing ticket volumes. Depending on the configuration, AI can automatically classify and route incoming requests, summarize lengthy email conversations, and generate draft responses using organizational knowledge and previous interactions. NITRO Help Desk combines Microsoft Teams ticketing, SharePoint ticket management, self-service, workflow automation, reporting, and optional AI in a single Microsoft-native IT help desk platform. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Crow Canyon Software - **Founded**: 1999 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Standard Plan - $3,588 / year A comprehensive, flat-rate IT help desk solution supporting unlimited users. Running natively inside Microsoft 365 or SharePoint, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness. Advanced Plan - $5,988 / year Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI featuring NITRO Copilot for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Responses - Automated Routing - Availability Management - Change Management - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools ## Integrations (17 total) - ADP Workforce Now - Box - Docusign CLM - Dropbox - ERP - Google Drive - Lansweeper - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft SQL Server - Microsoft SharePoint - Microsoft Teams - Oracle Service - QuickBooks Enterprise ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) ## Related Categories - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Easy to Implement and Use Helpdesk App" — 5.0/5 > **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code. > > **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end. > > Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees. ----- ### "Solid Teams Help Desk" — 5.0/5 > **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly. > > **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/72995/helpdeskforoffice365andsharepoint) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data