Expensify

Pros

Minimal learning curve if your team us any experience with expensing items in a software format. You can fix mistakes really easily and there aren’t a ton of buttons to wade through.

Cons

Sometimes new employees need to get reloaded to allow them to bill items to customers. That might be the accounting firm that we work with a fault though.

Alternatives Considered

Reasons for Choosing Expensify

Switched From

Reasons for Switching to Expensify

Pros

Expensify has a great UI for users and is a very easy system to manage. It's easy and fast to submit and approve expense reports, including when staff are traveling. Expensify is so much simpler than some of the other expense management software (e.g. Concur). Some Finance Teams seem to think that going with a more complex software. However, I've found that while Expensify does not have as many "lock down" features as other software, allows us to easily manage expenses and move things forward quickly. When you balance administrative features and user UI/expense management, I would always go with the latter. Getting those expense reports is the most important, and Expensify makes that easy and simple!

Cons

Expensify's largest drawback is their customer service. For smaller companies at least, there is no account manager and we can only receive support via chat/email. This can be a huge challenge when the integration breaks or something complex needs to change.

Pros

I love it as it tracks all the receipts i am using out of town

Cons

i love it, nothing negative to say about it.

Pros

It's an okay product when it's configured, it does what it's supposed to do.

Cons

Our company switched to a new bank account and we updated all of our other software accounts via plaid and it took around 5 minutes eachHowever, Expensify we sent in the request on January 4th to update our bank account - it is February 12th and we STILL have not got them to link our bank account. It's been one of the most frustrating things in my career I've had to deal with - they've requested letters from our bank, legal documents for our business name, then after a list of 6 questions (which they take usually 3 to 5 business days to respond to) - they started at the beginning of the list this morning. There is no end in sight.I'm just in utter shock that no one will get on the phone with us to try and resolve or move along - we are literally going to move away from Expensify just because they will not simply let us pay our employees by linking our payment method. And there is no escalation to anyone outside of their chatbot that responds every couple of business days

Pros

Expensify helped us move our expense tracking into the digital age with a simple, intuitive employee interface. Reports are easily complied, submitted, and approved. All of which can be done on a mobile device.

Cons

One aspect that could be improved is customer service. They have a pretty good user community of how-to articles to troubleshoot issues, as well as their Concierge chat feature. However, some issues have taken longer than I would like to be addressed. To be fair, they have begun assigning account managers, which has helped remedy this issue.