EZRentOut

Pros

It is absolutely wonderful to have the feeling of being the supreme CEO of the rental world with just a few clicks. I love how this cloud-based all-in-one software takes care of tracking every piece of my rental equipment. It's like having my own army of virtual assistants working for me!

Cons

Although the integration with other platforms is fantastic, sometimes I feel like my relationship with them becomes too close. It's like they're conspiring against me to make me fall so in love with this platform that I can't live without it. But hey what can you do, I guess that's a small price to pay for being a teacher for hire.

Pros

I love that i have a dedicated account manager who is able to answer all my questions. I would have preferred to have gone through each of the options to set up the customer and business side during on boarding. I like how easy it is to customize different things like the invoice and the service agreement i created. I also really love how easy it is to track order status and update the assets.

Cons

I dont like that i cannot track my expenses that are tied to orders. We are a company that owns a fleet of classic vehicles that require quite a bit of maintenance, along with fuel expenses to haul to and from locations, etc. There is not a way to track expenses in this capacity and i would like to see that change. I would also like to see a P&L of sort for each asset. I can add in the cost of the purchase but the repair and maintenance costs are not pulled together where they can be easily compared to show profitability for each asset. I would have to run reports and do math on each asset to find that. I would ideally like to see a field in the asset screen that shows the total cost of ownership and the total income for the asset. I also would like to see the workorder screen have the ability to book mark where i land if i chose to go to work orders. I dont need to see every WO i ever created, typically if im going to the WO page i want to see the open or in progress items.

Alternatives Considered

Reasons for Switching to EZRentOut

Pros

none. There is nothing I really like about this system

Cons

Its difficult to set up. Support tries to help you but really don't know how to operate the system either. It takes days to get a answer on something. I still have no result to my issues of processing cards with payarc.

Pros

The easy of tracking gear and being able to see it on a map

Cons

The location services don't alway follow on the map. sometimes I have to try and find the longitude and latitude of the location, the address don't register.

Pros

What I liked most about EZRentOut is its comprehensive and user-friendly features that cater specifically to the needs of a company manufacturing and renting out prefabricated workspaces. The ability to manage reservations, inventory, recurring rentals, rates, and maintenance seamlessly is highly commendable.

Cons

While EZRentOut does offer a mobile app, a few users may have encountered occasional glitches or limitations in its functionality compared to the desktop version. This could affect their ability to manage their rental business efficiently on the go.

Alternatives Considered

Reasons for Switching to EZRentOut

Pros

easy to use and customize , does not take long to learn

Cons

more modern interface , with more options , easier WO process

Pros

It allows us to track our inventory and give us low qty notification

Cons

It takes a bit of time to migrate to the system

Pros

Scheduling and customer management. All in one software.

Cons

Customizeable invoicing and payment options in the software.

Pros

Very easy to use - easy to correct data.

Cons

It lags from time to time - typically at times that are most crucial. This could very well be our hardware.

Pros

Very easy to use and teach to employees.

Cons

Certain functions will not allow me to add multiples to rental agreements.

Pros

Product is easy to use and navigate! Perfect for us as we grow!

Cons

None so far! All features are easy to learn and use!

Pros

It's fast and easy to use for our customers and staff!

Cons

I would like to see a POS function along with the current interface.

Pros

Works well, great support, highly customizable.

Cons

High learning curve for shop staff and customers. Most of this is related to the particular way my industry rents equipment, our rentals are typically open ended, and this isn't easy to do in EZRent currently.

Pros

EZRentOut is fairly easy to use with great customer support and training sessions. My team liked the Work Orders & Kit Bundle features mostly, as it helped to streamline our bookings workflow and keep track of repairs and missing kit.

Cons

The system lacks calender views for kit availability that makes it hard to visually track assets between bookings.

Pros

I like that I can track costs, locations, and revenue of all our rental fleet. The interface is easy.

Cons

Adding and editing orders, pricing and customer information could be a little easier. We operate on a 2 day rental program and we are closed on weekends. EZ rent has a hard time charging correctly when we don't charge for Sundays.

Pros

The software keeps us organized and on schedule

Cons

The mobile version is terrible and the new design was glitchy for a while...most issues worked out already.

Pros

Inteface, user experience, easy to use, constant improvement

Cons

menu became too big it needs redesign, some view options could be improved. reports can be improved so we can take real advantage of all stored info in the database

Pros

helped us out with most billing and rental issues

Cons

tech support fell flat on their face when it came to solving a very minor issue that was preventing us from full implementation. We gave them four months, no solution, so we terminated our account.

Pros

The bundles are nice and the team have been very good at supporting us with our questions

Cons

Its very slow, unfortunately. We have a gigabyte line and its still a bit of a grind.
I think if you're managing stocks of very fixed products like chairs and tables or something this will work but if you need to be flexible up until delivery then supplying an order through EZrent during that time is incredibly debilitating and I often just delete the order and start again whenever theres a change.

Pros

1. Web based, can access from anywhere, scan from anywhere.
2. Lots of options and layers to package kits together, good for a company like ours where we have gear in cases and need to track the case AND what's in it.
3. The cost, it's a really good value for the features you get.

Cons

I would like to be able to load more than 100 items per page.

Pros

This software is primarily geared to a hire service business and does this very well. Most other hire systems have full accounting packages included which is not what we needed and would be more expensive. EZR has a good Xero integration too.

Cons

If you're wanting to charge a company for the hire, you have to set them up as a "customer" as when they're entered as a "business" they can't be charged but you're expected to have their employees in there. Charging employees is a problem when the data comes through to Xero (needs to be the business name).

Pros

All my assets can be cross-referenced in many ways. Some I may not have even discovered yet! I can keep track of Instrument rentals, and call customers when payment is due. I can send depreciation information in a report to my accountant, and EZRENTOUT calculates it for me.

Pros

I love how easy the layout is, and how simple. There is nothing too complicated, and things are very easy to keep track of and maintain. The customer support is amazing.
I also love how customers can suggest features, and the ezrent staff takes them into careful consideration based on overall functionality. Very intuitive team behind this software.

Cons

Not having certain features (yet!), but again, the Ez Team never ignores a suggestion, and considers them very carefully.

I haven't found too much that I don't like honestly...and when I do, they are minor and I just contact support about it!

Pros

This software is easy to understand and easy to use. We rely on it daily.

Cons

No complaints. Took only a day to get used to how it runs.

Pros

Handles about 85% of what we were looking for in a new system

Cons

Still a few work arounds. A few more fields specific to our business that tie order processing to the customer will help

Pros

I like the ease of use. The site itself is neat and organized so it makes it easy to learn how to use.

Cons

Sometimes there are unnecessary categories, but you slowly learn what ones to fill out.

Pros

Quick and easy to use, intuitive with little training needed to understand the software.

Cons

Would like the ability to search customer by phone number.

Pros

it`s a complex system, helped me to leave excel behind, so far the system is always online and fast. I don't use Ezrent to make my invoices, instead, I copy the information from EZrent and manually create an invoice, the best thing is that every invoice now is accurate and has no mistakes.

Cons

integration with Xero is poorinvoice and documents layout is poormany features but some of them do not work so well

Pros

It helps keep everything organized and in order. I like that I am able to use anywhere and any time

Cons

I would like to see a feature of sorting the orders by date for every time i go to the orders tab. also a quick button for next day orders our and return. same day is helpful but next day would be even more helpful to prepare

Alternatives Considered

Reasons for Switching to EZRentOut

Pros

Being able to see what is going out and what is coming back in. Easy to use.

Cons

We like the software and have not found anything we do not like so far.

Pros

This product is extremely simple to utilize and has some incredible highlights.
The groups are an extraordinary component for our item offering - we lease plastic moving boxes.

Standard rental period is fourteen days that we can without much of a stretch expand.
Each pack incorporates various sizes of boxes. The custom section highlight permits us to abrogate and change the rental so I know there is consistently a simple method to incorporate exceptional circumstances (we incorporate longer rental periods for nothing if the client rents one of our bigger stockpiling holders).

Discounts and voiding are simple and all around reported. Expense is sufficiently straightforward - despite the fact that we should focus since we convey various duty purviews (we need to physically choose the right assessment rate). The dashboard is a decent review of the entirety of our movement. The email updates are a life hack - reminding the customer that the rental is finishing and inquiring as to whether they need to broaden. We duplicate ourselves inside so we see the messages that every customer gets - this is useful regarding continually observing what the client is encountering. We send the client a "please audit us" email naturally when we close out the rental - functions admirably.

Cons

The standard value level ought to at any rate permit paypal for advanced installments. Not having a possibility for customers to submit installments through at any rate one online entry diminishes the viability of the application.

I comprehend why this is an element confined to the in addition to bundle for esteem reasons, however I feel leaves the end client to pick between naturally moving up to a greater expense plan or setting up an outer handling technique, for example, sending installment joins by means of an outside mail administration. Eventually this adds more erosion to the EZRentOut arrangement measure as installments are a KPI that ought to be anything but difficult to recognize from an examination stance it is lumbering to keep records both in EZRentOut and an extra stage.

Other than that I should state Bravo!!

You and the EZRentOut Team have worked superbly and I want you to enjoy all that life has to offer!

Pros

This software helped us track our inventory. We are a mid sized wardrobe house, and it is very difficult to keep track of real time rentals. (what is in and what is out) This rental software made is so much easier. It is affordable, and does mostly what we require. It does the work for us. It gives me time to think about the running of the business and any real time concerns. My clients are more confident because they can log in, and see what they rented, the condition it was in, and any other concerns they have. We looked at hiring someone to create a rental program for us, and the quotes we received would cost us over 10 years of the EZRentout subscription. !! So, for us it was an easy decision. Free up our thinking brains , let EZRentout take care of the tracking, invoicing, and billing. Customer service is easy to deal with, and we even let our subscription run out by mistake, and were able to just get back on board once we realised the credit card had expired...

Cons

We have been with EZRentout for years. In the early years, there were many changes we needed, and other customers brought them to the attention on the EZRentout team...and now they have been addressed. Our business isn't straightforward...each client is different, with different requirements and individual billing differences. My complaint isn't really a complaint....i would say that because the software is perpetually improving, my complaint is that i keep having to learn new things....but I think that's excellent.

Alternatives Considered

Reasons for Switching to EZRentOut

Pros

This software is very easy to use and has some powerful features. The bundles are a great feature for our product offering - we rent plastic moving boxes. Standard rental period is 2 weeks that we can easily extend. Each bundle includes multiple sizes of boxes. The custom entry feature allows us to override and adjust the rental so I know there is always an easy way to include special situations (we include longer rental periods for free if the customer rents one of our larger storage containers).

Refunds and voiding are easy and well documented. Tax is simple enough - although we must pay attention since we delivery to different tax jurisdictions (we have to manually select the correct tax rate).

The dashboard is a nice overview of all of our activity. The email reminders are a time saver - reminding the client that the rental is ending and asking if they want to extend. We copy ourselves internally so we see the emails that each client receives - this is helpful in terms of always seeing what the customer is experiencing. We send the customer a "please review us" email automatically when we close out the rental - works well.

Cons

I have spoken at length the development team about adding addition functionality so we can use EZRentout for our main business - portable storage container rentals. The main shortcoming is the lack of a simple clean process to show all transactions on a single report - we work with insurance companies and they need to see a consolidated report of all charges (many months of rent, delivery charges, pick up charges). EZRent out needs to let the user modify an active order to add additional services that were not anticipated in the original order (like move the container to the warehouse).

We have conveyed our requirements to the EZRentout team and we were told that they are actively working on a solution to our needs. I look forward to the implementation of these features so we can eliminate our other rental software subscription and use just one vendor.

Pros

Easy to understand and navigate with a thorough training resource.

The on page terms and guidance panel is amazingly powerful and really helps cut down the learning time.

Great for maintaining a structured asset management process with safeguards for client, asset and staff permissions.

The valuation, repair and service states are excellent!

Cons

The standard price tier should at least allow paypal for digital payments. Not having an option for clients to submit payments via at least one online portal reduces the effectiveness of the application.

I understand why this is a feature restricted to the plus package for value reasons, but I feel leaves the end user to choose between automatically upgrading to a higher cost plan or setting up an external processing method such as sending payment links via an external mail service. Ultimately this adds more friction to the EZRentOut setup process as payments are a KPI that should be easy to identify from an analytics standpoint it would be cumbersome to keep records both in EZRentOut and an additional platform.

Other than that I must say Bravo!!

You and the EZRentOut Team have done an excellent job and I wish you all the best!

Pros

Order automation
Organization of inventory through categories and zones
Easy to use once set up.

Cons

Bit time consuming to set up and tweak
Unforgiving for mistakes, have to essentially clone and redo any orders once they're past a certain point if you didn't catch something.

Pros

The amount of customisation and thought towards features that fits a inventory management + equipment rental workflow, is clearly quite thought out.
From the get go, we were overwhelmed by the amount of features available in the software. It will take you quite a while to figure it all out.

We came over from a failed product development of a similar system with another development company, before finding out about EZRentOut. Should have found this product about 6 months to 1 year earlier.

Cons

The mobile app still feels like it's stuck in 2012.
Integration of barcode, QR and RFID scanners could be more intuitive. Check-out and check-in photo checks via cameras could be a feature as well.

Alternatives Considered

Reasons for Choosing EZRentOut

Reasons for Switching to EZRentOut

Pros

Inventory management, serial number tracking, swapping tools to different rental locations

Cons

The app needs to work, the app sucks. This would have a solid 5 stars if the app didn’t suck, I use my phone for everything else but this because it doesn’t work well

Pros

Ease of tracking our assets. This is literally all I like about this software.

Cons

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

Pros

It is used to create customer invoices for equipment rental. It is a separate from the accounting software, as such facilitate to keep the accounting numbers in order

Cons

Lacks credit and debits notes...........

Pros

I only had a short training of the software when I was hired but it was enough as I find it easy to use. It makes my daily tasks easier and I no longer have to wonder where my items are as every is traced. I find it rather user friendly.

Cons

I know some of my team mates tend to make mistakes because when they process an order, once the draft is created they think it is complete. Maybe something more "in your face" that lets you know you are still in the draft would be good. Other than that I can't think of anything else

Pros

Allows us to track and cross-reference assets in a lot of different ways. I can keep track of my fleet of rentals and ensure all our rentals are done well and payments are collected. The layout is very easy and simple. Nothing is overcomplicated and we have also found the customer support to be very efficient.

Cons

There are not as many customization abilities for the platform as there could be. Would be nice if clients knew more of what was available on the calendar. Overall these are small problems.

Pros

Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.

Cons

We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.

Pros

Easy to learn/teach, very user friendly. The online storefront option is great, we love the fact it can be used so that customers can order online but also serves as a perfect online catalog! The whole system is priced very reasonably for all the features that are offered compared to some of the others in the industry.

Cons

More customization for the quotes/invoices templates. Would like to see different storefront layouts available.

Pros

Easy to use, straightforward, a multitude of applications and options for admin/users, and reachable customer service.

Cons

My only complaint would be the design of the software (aesthetically speaking)

Pros

Its easy to use and to set up, and any issues are taken care of in a timely manner.

Cons

It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.

Pros

It integrates with excel spreadsheets, but there are too many options. I wish it was a little more streamlined.

Cons

There are too many steps needed to get to one simple goal. In my opinion this system needs to be majorly simplified. It’s very hard to pinpoint one thing or another without actually be in front of my computer and completing a transaction, but everyone that I have completed has been difficult because the software is too scattered.

Pros

Easy to use, no need to install anything. New features are added continuously.

Cons

There have been some small bugs when working with large number of items, but the support has always been very helpful.

Pros

Ease of use. Very nice to look at, love the design structure of it. It's very detailed and gives tutorials on how to do things.

Cons

Nothing. It's fine the way it is. Only thing I didn't like was the whole login process. But I can understand why it was created like that, in order to prevent hackers from getting in.

Pros

This software is easy to use, and has features which are very useful. Daily use of this system is very functional. Customer support has always been very helpful.

Cons

The help screens and are robust, but some of the instructions refer to verbiage which has changed, so finding exactly what you need is sometimes trick. Customer support is very helpful, however their response time via email varies from a few hour to 24hrs.

Pros

How it keeps my rental ramps organized so I know when a customer is due for another invoice.

Cons

I haven't dove in enough to utilize all of of it's features. I don't think there is anything I dislike about the software, just that I haven't fully used all of its services.