BigCommerce

Pros

BigCommerce is ready for any type of commerce. It is recommended for value-driven companies. Anyone who has a goal and is ready to carry it out will benefit from this strong foundation. BigCommerce is big commerce. And this is what you require to achieve your big business goals. With all the features it has advanced, BigCommerce ensures that the slope of the learning curve is imperceptible. If it is your first time to market through the internet, you need to use an e-commerce platform, which offers a vast and effective range of tools for you to succeed.

Cons

On every occasion when it is necessary to use Rafflecopter for the purpose of a giveaway, it is not possible to start the program in BigCommerce. The context does not allow it. The blog capability is perhaps one of the weakest parts of BigCommerce. It would be wonderful if it could act like WordPress does.

Pros

Scalability, ease of use and easy import and export of large number of products.

Cons

Pricing, its pricing is rapidly increasing.

Alternatives Considered

Reasons for Choosing BigCommerce

Reasons for Switching to BigCommerce

Pros

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Cons

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

Pros

Its easy to navigate around the platform and its got some great features built in. there is a lot of customised options available and the customer support are also very helpful

Cons

some of the integrations have limitations which can effect the data sharing

Pros

the ease of use, from entering all the product data and the website design element was straight forwards and easy to use. Great customer service and some great templates for building

Cons

the apps could do with a better selection, more like shopify ideally

Pros

BigCommerce is a great platform for growing businesses. From the 24/7/365 customer support to the various integrations that can be used. I find BigCommerce to be very beneficial for business growth, enhancement, and continuous support. The website templates are simple yet the platform does have a learning curve as things as not as simple as copy and paste. However, this personalization helps to make your website look unique.

Cons

The learning curve is the biggest challenge; however, BigCommerce has a wonderful customer support that helps you through any challenge you may find.

Pros

I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform.

Cons

Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

Flexibility and functionality. Also a really promising roadmap

Cons

Can almost be too open sourced at times .

Pros

Easy to use with a clean UI.
Lots of data points in the backend
Drag and drop builder means that you can build a frontend without much technical knowlege

Cons

Some more advanced functionality isn't possible due to a plugin not being availble or code not being able to be injected

Pros

it allows me to create and manage my online store

Cons

The only aspect where I find that BigCommerce doesn't really measure up is site customization.

Pros

Ease of use, customization and reliability. We develop custom Big Commerce e-commerce websites on a regular basis and this is our preferred platform.

Cons

Monthly price is based on trailing 12 months of sales. I understand why it is this way, but for clients with higher priced products, they quickly exceed the maximums. Big Commerce competitors do not have the same business / pricing model which makes it a little harder to sell to potential clients because of this pricing strategy.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.

Cons

I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Cons

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

Very easy set up. Once you or your client chooses a theme it is a pretty straight forward process getting your store online.

Cons

I would say the thing I liked least is not having some sort of builder for basic web pages. Too much customization needs to go into creating custom category pages.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

Headless ecommerce, no hidden fees and very easy to set up.

Cons

It is a paid for service, a free version would allow people to use the service without paying for something you might not use one month but need the nest.

Pros

most like, bulk discounts, cart level discount,and good things is no product limits, and coupon codes are all very supported,

Cons

Free themes are very limited,the page builder widgets do not support custom typeface ,there is no shipping discount available on any plan,Big Commerce does not let you set smart product rules that automatically categorize your inventory,The built in blog does not facilitate RSS feeds,

Pros

I had not previously used BigCommerce before taking on a new client in the retail space, but they had invested a good amount of time and effort and wanted to continue using BigCommerce moving forward. I was apprehensive at first, but quickly realized that BigCommerce is extremely capable and more than sufficient for almost all ecom build needs. I was especially impressed with their inventory management abilities and the ease with which we were able to integrate new SKUs into our build.

Cons

Some of the backend felt like it could have been designed a bit more carefully. I would frequently encounter situations where I had to click through multiple fields in order to either input or manage product data, and while this seems inconsequential at first, when working with SKU lists of several hundred products, those extra clicks add up.

Pros

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Cons

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Pros

Bigcommerce is one of the best software. It has a good support compared to dropified

Cons

Bigcommerce had free versions but now it seems that it has no more

Pros

Very good software for online sales. I recommend

Cons

Too much additional payment for customizations, with a missing airlock

Pros

The price is really attractive and the fact that you'll receive a version of Codisto (multichannel integration tool) for free is quite pleasant when you are starting a new venture. I would advise anyone to give them a chance

Cons

Monthly fee on paid theme, you can always purchase a theme outside of their store but you won't get support on that. Maybe a one time payment is better for the customer in the long run

Pros

1. Easy to use.2. Provides ready-made templates for beginners.

Cons

Improve on analytics provided to allow for SEO/advertisement planning (more geo-specific data s needed).

Pros

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Cons

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Cons

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

Pros

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Cons

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software.

Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks.

Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys.

The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results.

We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost.

Inventory tracking is also not great.

Pros

Everything so far as it's easy and fast to many critical process.

Cons

Reporting needs changes as return reports have full refund but not able to run for partial refunds.

Cons

BIGCOMMERC-FRAUDERS! Return the money!!! Terrible. Nothing works! Impossible to change the topic...No feedback. Read reviews before contacting them. Not a single good review. These are scammers!

Pros

Easy product management, plenty of payment gateways available, decent theme store. Handles product options / variants better than Shopify. Has some good B2B / wholesale features out of the box.

Cons

Themes are over bloated with way too many files. You can't edit the CSS and JS files online. Makes relatively easy changes (on other platforms) too time consuming. Often suffers from indexing delays and/ or caching issues so that your changes or new products you add take 30+ minutes to show up on the site. Main navigation menu is automated. You have to either hard code a menu or use an app if you want customizations to your menu. Stencil CLI can either work smoothly for editing themes or you'll spend hours chasing down compatibility issues. No way in store to easily find orphan pages.

Alternatives Considered

Pros

BigCommerce extends a secure and reliable platform to create customizable apps without sacrificing a lot of time. This creates room for attraction for users.

Cons

BigCommerce may require more development for extensive projects. It is important to check project scope before considering BigCommerce no matter the business type of small business or enterprise.

Pros

Provides simply set up and easy to load products.

Cons

no access to database - even read only. If we had access to database, we could create a number of reports we currently dont have access to.

Pros

Customer support is great, they get you fixed up really quick

Cons

nothing really. Maybe could include a few more features for the base pricing. other than that, it's great

Pros

Everything is so easy to work with and helps us a lot to focus on eCommerce business.

Cons

So far nothing has bothered us in a wrong way

Pros

Easy to create and manage an online store. It's quite smooth to use and straightforward.

Cons

User interface could be improved and more efficient.

Pros

It is a great platform that you can build out into an e-commerce machine.

Cons

There are some quirks with it that, if you are not aware of, you will get lost or need to hire experts.

Alternatives Considered

Pros

The free trial is great when you want to test out the product before purchasing.

Cons

For some people it might be to technical to understand.

Pros

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Cons

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

Pros

It's a very good software that adapts to any format. I really like its ease of use and the simplicity of its user interface, and it has all the functionality for e-commerce.

Cons

When you first start using it, it's a bit complicated, but over time you get the hang of it.

Pros

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Cons

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

Bigcommerce is a fully featured ecommerce platform that is designed for anyone to get up and running to sell online. In addition to its simple and easy-to-use online store builder, Bigcommerce comes with a full arsenal of features including inventory management, payment processing, shipping options and more. With Bigcommerce, you can set up an account and be selling within a few minutes.

Cons

Bigcommerce is a great ecommerce platform but needs some knowledge to better handle it.

Pros

Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us to make personalized offers and campaigns based on the products. The tool can be perfectly adapted to any type of company or organization due to its high scalability, the tools it offers help companies to increase the visibility of their products and services achieving a greater reach and generating higher sales revenue, despite its flaws the tool continues to improve and have a customer service quite adequate in our experience.

Cons

We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.

Pros

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Cons

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

Pros

It is a powerful website build platform and the e-commerce features are top notch

Cons

While it is highly customisable , you'd need a previous knowledge on IT in order to take advantage of all the features

Alternatives Considered

Pros

-Easy to use as compared to other ecommerce platforms -Managing orders and inventory is very easy -Great for designing online storefront -Great for both B2B and B2C

Cons

The pricing is a trap, it increases with the use of different add ons

Pros

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Cons

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Alternatives Considered

Reasons for Choosing BigCommerce

Switched From

Reasons for Switching to BigCommerce

Pros

It provides good tools to manage digital and physical goods and it will never collapse. Easy to use with good customer support.

Cons

It seems little bit pricier compared to what other competitors offer but overall good buy.

Pros

The tech support is really helpful whenever you get stuck with something. They're quick and very knowledgeable. The product itself is very user friendly in terms of managing your inventory, shipping rates and individual products.

Cons

For me, it was hard to edit or create custom sections in the theme file. Also, the paid version of themes are pretty pricey.

Alternatives Considered

Reasons for Switching to BigCommerce

Pros

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Cons

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Pros

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Cons

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Pros

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alternatives Considered

Reasons for Choosing BigCommerce

Switched From

Reasons for Switching to BigCommerce

Pros

My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7.

Cons

I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint.