About BigCommerce

BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The software helps generate greater sales opportunities and increases customer conversion rate by creating engaging formats and interesting interfaces. BigCommerce provides conversion tools that help merchants grow at double the speed of an offline business. These tools help direct more traffic, convert a greater number of visitors and help sell a variety of products through multiple channels. Built-in SEO conversion tools, real-time carrier quote support, UPS label printing and digital wallets give merchants a chance to enhance their revenue and carry out operations in a systematic manner. The app attracts qualified shoppers by seamlessly putting up advertisements on Google, saving time and improving accuracy. The inventory listing is entirely automated which eliminates any need for manual updating of the list or adding new products. Other functions include building integrations, automation of taxes, email marketing through platforms like – HubSpot, Infusionsoft and MailChimp, centralizing orders and increasing checkouts through platforms like PayPal One Touch.
BigCommerce Software - BigCommerce - products
BigCommerce Software - BigCommerce - data validation
BigCommerce Software - BigCommerce - channels
BigCommerce Software - BigCommerce - store statistics
BigCommerce Software - Checkout example
BigCommerce Software - 6
BigCommerce video
BigCommerce Software - BigCommerce - products - thumbnail
BigCommerce Software - BigCommerce - data validation - thumbnail
BigCommerce Software - BigCommerce - channels - thumbnail
BigCommerce Software - BigCommerce - store statistics - thumbnail
BigCommerce Software - Checkout example - thumbnail

BigCommerce pricing

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at US$29.95/month.

Starting Price:
US$29.95/month
Free Version:
No
Free trial:
Yes

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Kibo eCommerce

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osCommerce Online Merchant

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AspDotNetStorefront

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OpenCart

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BigCommerce Reviews

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.2
Customer Support
4.2
5 reviews of 318 View all reviews
Kavindu Githsara
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2022

Reliable and Powerful Ecommerce Management Platform

First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Pros

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Cons

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Margaret
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 12/5/2020

Great e-commmerce platform if you can't afford custom designs but have a large inventory of...

The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Pros

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Cons

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Justin
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 14/12/2022

BigCommerce Honest Review

I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

Pros

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Cons

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Alternatives Considered

Wix, WordPress and Squarespace

Reasons for Choosing BigCommerce

I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce.

Switched From

Wix, WordPress and Squarespace

Reasons for Switching to BigCommerce

It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better.
Jackie
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 7/4/2022

Happy over-all.

Over all I am happy with BigCommerce.

Pros

I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.

Cons

You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

OpenCart was very limited in its functions.

Switched From

OpenCart

Reasons for Switching to BigCommerce

Because I wanted to integrate the payments with Quickbooks.
Mark
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 21/2/2020

Bigcommerce edged out the competition for my online store.

I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch!

Pros

The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Cons

There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

I liked the layout and template choices more with Bigcommerce.

Switched From

Shopify

Reasons for Switching to BigCommerce

For my use, it was the superior product.

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