--- description: Review of Dialpad Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dialpad | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Dialpad](/software/74028/dialpad) # Dialpad Canonical: https://www.softwareadvice.ie/software/74028/dialpad Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.ie/software/74028/dialpad?page=2) > Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said. The platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch. What sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout. Security and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout. Dialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack. Dialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools. > > Verdict: Rated **4.2/5** by 570 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 570 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (58 total) - Abstrakt - Alexa - AzureDesk - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... and 43 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Alternatives 1. 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[Intermedia Unite](https://www.softwareadvice.ie/software/146704/intermedia-unite) — 4.7/5 (188 reviews) ## Reviews ### "Simple, Reliable, and Effective" — 5.0/5 > **Mary Ellen** | *19 December 2025* | Political Organisation | Recommendation rating: 10.0/10 > > **Pros**: The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. > > **Cons**: After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. > > Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. ----- ### "Dialpad is very effective and comprehensive" — 5.0/5 > **Holly** | *30 January 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. > > **Cons**: There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother > > It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. ----- ### "Great app for business phone calls" — 4.0/5 > **Shalee** | *9 October 2020* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability > > **Cons**: I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications. > > Really like it\! Wish it had a mass text option as well. ----- ### "Looks good. Works Well. BUT you get what you pay for." — 3.0/5 > **Skyler** | *19 May 2026* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Friendly sales and onboarding teams. Dialpad has a simple UI system and is not overly complex. The AI tools seem to work well. The transcription is better than I have seen in many VOIP softwares. Dialpad is reasonably priced. Playbooks, Moments, and other tools are useful and work well. > > **Cons**: Our onboarding team was spread too thin. Questions took WEEKS to answer. Customer support is slow. Live chatting with a person or getting someone on the phone is difficult. Their AI helpdesk is highly robotic. Helpful at times but doesn't do well with nuance. Reporting is limited and on the rails, meaning no customization in any real sense. You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get. The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in. You have to export reports to get the data you want in the way you want but you'll have to spend 15min reformatting and combining spreadsheets to tease out the data or trends you want. > > From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve. Uptime is solid. No performance issues. ----- ### "Experienced professional daily user" — 4.0/5 > **Olga** | *15 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. > > **Cons**: Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. > > Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. ----- Page: 1 / 24\ Next: [Next page](https://www.softwareadvice.ie/software/74028/dialpad?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/74028/dialpad) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data