--- description: Review of Wootric Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Wootric | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [Wootric](/software/74397/wootric) # Wootric Canonical: https://www.softwareadvice.ie/software/74397/wootric Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/74397/wootric?page=2) > Wootric is a cloud-based customer experience and feedback management software that helps measure and enhance client satisfaction. Primarily catering small to large businesses, the platform uses artificial intelligence to provide insights into customers' happiness with single question micro-surveys. Key features of Wootric include management of customer feedback, communication, engagement, campaigns, loyalty, segmentation, rating, review, market survey and referrals. Additionally, it facilitates net promoter score feedback, which allows businesses to communicate through various touch points such as, in-app or website, email and short message service (SMS). Wootric provides software development kits (SDKs) and application programming interfaces (APIs), which further allow customization of platform as per the requirements. It also integrates with Zapier, Salesforce, Hubspot, Intercom, Slack, Zendesk, Gainsight, Totango, mixpanel, Segment, Stitch, Xplenty and Webhooks. Wootric is available at no cost for startups and additional services are provided on monthly paid subscriptions. It offers support via chat, phone and email. > > Verdict: Rated **4.6/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 12 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: InMoment ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Track a single metric like NPS for free. Pay for advanced features. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customisable Forms - Customisable Questions - Customisable Templates - Customizable Fields - Dashboard - Data Analysis Tools - Data Import/Export - Email Marketing - Feedback Management - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - NPS Survey Structure ## Support Options - Chat ## Category - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) ## Related Categories - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [User Experience (UX) Apps](https://www.softwareadvice.ie/directory/4258/ux/software) ## Alternatives 1. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) 2. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (539 reviews) 3. [GetFeedback](https://www.softwareadvice.ie/software/266521/getfeedback) — 4.6/5 (53 reviews) 4. [CustomerHero](https://www.softwareadvice.ie/software/317743/startquestion) — 4.9/5 (175 reviews) 5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2794 reviews) ## Reviews ### "Perfect NPS especially the integration with intercom" — 4.0/5 > **Mohamed** | *26 July 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Almost no time to start sending NPS to our users and getting data. > > **Cons**: The UX is not the best, need to be modern more than the current. > > It's a good tool to use. ----- ### "Tool that helps the sales team in tracking the customer" — 5.0/5 > **Wagner** | *25 April 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason. > > **Cons**: Manually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one. > > Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products. ----- ### "Good for a simple NPS tool, should have a better API though" — 4.0/5 > **Verified Reviewer** | *15 February 2019* | Market Research | Recommendation rating: 7.0/10 > > **Pros**: This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer. > > **Cons**: The Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results. ----- ### "Take control of the NPS" — 5.0/5 > **Vinicius** | *12 October 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product. > > **Cons**: The mobile version is a mess, it is not responsive. > > Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job. ----- ### "A great software to know your customer" — 5.0/5 > **Emilio Joaquín** | *29 November 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Possibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete. > > **Cons**: You cannot compare current data with previous data on the same graph. > > All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/74397/wootric?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/74397/wootric) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data