--- description: Review of Certainly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Certainly | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [Certainly](/software/74784/botxo) # Certainly Canonical: https://www.softwareadvice.ie/software/74784/botxo Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/74784/botxo?page=2) > Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support. Certainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human. Certainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more. Services are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly. > > Verdict: Rated **4.4/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 13 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Certainly - **Founded**: 2016 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pricing is based on three tiers: ESSENTIAL: 1 live bot, Unlimited chats, 1 Admin User and Standard terms || STANDARD: All essential features + 3 live bots, Unlimited chats, Platform User Roles, Analytics API, Conversational AI API and Standard terms || ENTERPRISE: All essential features + 4 live bots, 500,000 chats /month, Platform User Roles, Analytics API, Conversational AI API, Advanced Monitoring, Single-Sign-On, Enterprise terms, SLA and guaranteed uptime - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish - **Available Countries**: Belgium, Canada, Denmark, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Autoresponders - CRM - Campaign Management - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Contextual Guidance - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customer Service Analytics - Customisable Branding - File Management ## Integrations (28 total) - Android 11 - BigCommerce - ChatBot - Dixa - Freshdesk - Gmail - Google Calendar - Gorgias - HubSpot Service Hub - Instagram - Jira - Klaviyo - Magento BI - Messenger - Meta for Business ... and 13 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) ## Related Categories - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Manufacturing CRM Software](https://www.softwareadvice.ie/directory/3825/manufacturing/software) - [Distribution CRM Software](https://www.softwareadvice.ie/directory/3846/distribution/software) ## Alternatives 1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Freshchat](https://www.softwareadvice.ie/software/436347/freshchat) — 4.1/5 (115 reviews) ## Reviews ### "Strong & very reasonably priced bot solution from a service oriented company." — 5.0/5 > **David** | *15 April 2020* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Implementation was much easier than anticipated. While not completely painless \& without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here\! (Some handholding by the BotXO service team was needed though\! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond \& they go above and beyond in explaining best practices \& often proposing clever solutions to what I'm trying to achieve. Their detailed responses \& level of service exceeded my expectations - high praise coming from a CS professional. \[SENSITIVE CONTENT HIDDEN\] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues\! > > **Cons**: The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors \& tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket. ----- ### "Bot software that works" — 5.0/5 > **Casper** | *27 February 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The integration options. Secondary the drag n drop interface, where you build your magic. > > **Cons**: Like any other skill you try to learn, it takes time before you master the skill. > > I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. ----- ### "Worth the monet" — 3.0/5 > **Benjamin** | *27 February 2020* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money > > **Cons**: The lack of Analytics data The confusing setup when the bot is large ----- ### "aio" — 5.0/5 > **Regin** | *29 March 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues. > > **Cons**: Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along. > > The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product. ----- ### "Everybody can builed a bot" — 4.0/5 > **Nadin** | *26 February 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: That it is very user-friendly and that you can build the bot yourself without depending on a IT department. > > **Cons**: Some problems with the integration update > > I have had a super successful and very educational journey with botxo. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line is that our customers can get help 24 hours a day without me having to have staff in the department. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/74784/botxo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/74784/botxo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data