About JivoChat
JivoChat pricing
JivoChat has a free version and offers a free trial. JivoChat paid version starts at US$19.00/year.
Alternatives to JivoChat
JivoChat Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
JivoChat, way to meet your website visitors
The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.
Pros
I like it because it allows me to see who is visiting my website and from which location.
If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number.
It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.
Cons
The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Efficient way of communicating with customers
Pros
All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
Cons
In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.
Response from Jivosite
Hey Valeh,
Thank you so much for your feedback and review.
The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.
You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html
This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:
"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html
"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Find ANYTHING else
I wouldn't recommend them to anyone. HUGE waste of time
Pros
Easy to use - until you need help - then they vanish
Cons
While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!
Reasons for Switching to JivoChat
ease of installation
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Essential feature for every customer based company
Pros
JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.
Cons
With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very solid and mature Livechat and omnichannel inbox
I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.
Pros
Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.
Cons
UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's
