4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About JivoChat

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences. Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook. Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals. Redirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.
JivoChat Software - Connect to all your clients from all messengers in one place
JivoChat Software - Built-in CRM
JivoChat Software - Connect to all your followers and clients from Instagram
JivoChat Software - Monitor all your visitors' website and start a chat with them
JivoChat Software - Use only one app to talk to your colleagues and clients
JivoChat video
JivoChat Software - Connect to all your clients from all messengers in one place - thumbnail
JivoChat Software - Built-in CRM - thumbnail
JivoChat Software - Connect to all your followers and clients from Instagram - thumbnail
JivoChat Software - Monitor all your visitors' website and start a chat with them - thumbnail
JivoChat Software - Use only one app to talk to your colleagues and clients - thumbnail

JivoChat pricing

JivoChat has a free version and offers a free trial. JivoChat paid version starts at US$19.00/year.

Starting Price:
US$19.00/year
Free Version:
Yes
Free trial:
Yes

Alternatives to JivoChat

JivoChat Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.7
Customer Support
4.5
5 reviews of 102 View all reviews
Farid
Farid
  • Industry: Business Supplies & Equipment
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2018

Essential tool for any type of website.

Pros

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Cons

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Valeh
Valeh
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/10/2018

Efficient way of communicating with customers

Pros

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Cons

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Response from Jivosite

Hey Valeh,

Thank you so much for your feedback and review.

The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.

You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html

This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:

"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html

"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html

Replied 18/10/2018
Chris
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
4
Customer Support
1

2
Reviewed on 18/3/2020

Find ANYTHING else

I wouldn't recommend them to anyone. HUGE waste of time

Pros

Easy to use - until you need help - then they vanish

Cons

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Alternatives Considered

HoneyBook and Freshchat

Reasons for Switching to JivoChat

ease of installation
Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/2/2022

JivoChat a well established chat and support tool

Pros

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Cons

Brand removing is not available for my subscription

Alternatives Considered

LiveAgent

Reasons for Choosing JivoChat

They are closing down the service.

Reasons for Switching to JivoChat

It is more costly to add extra agents
Vitaly
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/8/2020

Great solution for the website

Jivochat helps us get more leads

Pros

Integration with other business apps CRM, mail etc.

Cons

Would like more configuration options for some features

Alternatives Considered

Zoho SalesIQ

Reasons for Switching to JivoChat

Price / functionality

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