About JivoChat
JivoChat pricing
JivoChat has a free version and offers a free trial. JivoChat paid version starts at US$19.00/year.
Alternatives to JivoChat
JivoChat Reviews
Feature rating
- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Forget about Chatbots, JivoChat is the real deal
Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.
Pros
You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!
Cons
Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.
Alternatives Considered
Business VoiceEdgeReasons for Choosing JivoChat
because to make the bot sound like a human, would take forever and the bot is not really cheapReasons for Switching to JivoChat
it just looks more innovative, the support is awesome and the people you are talking too are really nice- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Everything is above average.
Pros
JivoChat has all the average features available in a single plan.
Cons
No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
2+ years with Jivochat
This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here
Pros
A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues
Cons
All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.
When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.
It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.
We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.
Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Efficient way of communicating with customers
Pros
All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
Cons
In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.
Response from Jivosite
Hey Valeh,
Thank you so much for your feedback and review.
The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.
You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html
This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:
"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html
"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html