About JustCall

JustCall is the All-in-One Business Communication Platform. Effortlessly connect with prospects and customers via voice, SMS, email, and WhatsApp. Automate tasks and streamline workflows with 100+ integrations and AI assistance, fostering steady business growth. Trusted by over 6,000 businesses globally, JustCall empowers customer-facing teams with real-time AI insights. Their comprehensive platform offers inbound/outbound call management, SMS/MMS messaging, advanced sales dialers, automated SMS workflows, AI-powered SMS suggestions, live call monitoring, sentiment analysis, and seamless CRM integrations. Additionally, gain access to global phone numbers across 70+ countries. Simplify communication, enhance productivity, and elevate customer interactions with the power of JustCall.
JustCall Software - Agent Availability
JustCall Software - SMS Analytics
JustCall Software - Tone Analysis
JustCall Software - Sales Dialer Analytics
JustCall Software - Sales Dialer
JustCall Software - Sales Dialer Analytics
JustCall video
JustCall Software - Agent Availability - thumbnail
JustCall Software - SMS Analytics - thumbnail
JustCall Software - Tone Analysis - thumbnail
JustCall Software - Sales Dialer Analytics - thumbnail
JustCall Software - Sales Dialer - thumbnail

JustCall pricing

JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes

Alternatives to JustCall

JustCall Reviews

Feature rating

Value for Money
4.2
Functionality
4.1
Ease of Use
4.3
Customer Support
4.2
5 reviews of 187 View all reviews
Aaron
Aaron
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 3/8/2019

Using JustCall Daily

We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.

Pros

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Cons

Pricing for additional phone numbers & users can get a little costly.

Aman
Aman
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 3/3/2023

JustCall Review: A Comprehensive and User-Friendly Communication Platform

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Pros

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Cons

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Response from SaaS Labs

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 6/5/2023
Mike
  • Industry: Commercial Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
3

5
Reviewed on 24/4/2024

Nickles and Dimes

Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is far more cost effective that Just Call. Sadly, the product was OK, but they really need to come up with other options for Solopreneurs. Say, a charge for ala cart integrations.

Pros

The system and phone app work well. Call quality was good.

Cons

Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.

Response from SaaS Labs

We are very sorry you had to go through these issues, Mike! Its definitely not the experience we hope to offer. Apologies!
We're glad you found a solution that works well for you with SMRTPhone. We wish you the best of luck in your endeavors.

Replied 14/5/2024
Danielle
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
1
Customer Support
0

2
Reviewed on 23/4/2024

Exhausting and Tedious

The Just Call support team are very responsive but can never do anything to help. The service is totally not suited to compliance checking and makes my job almost impossible.

Pros

The quality of the call recording seems good.

Cons

Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.

Response from SaaS Labs

Thank you for your honest feedback, Danielle. We understand your frustration regarding the challenges you're facing with compliance checks. While we're glad the call recording quality is good, the current search and reporting features clearly fall short of your needs.
We are working towards these issues and hope to deliver the best experience for our valued customers like you.

Replied 14/5/2024
Ramona
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 24/1/2024

It’s good but could be better

When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

Pros

I like the ease and how they are constantly trying to upgrade what they do

Cons

Customer support is not always helpful and not always around

Response from SaaS Labs

Thank you Ramona for your feedback. Appreciate it.
We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.

Replied 25/1/2024

Related categories