About JustCall

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. 100+ integrations with CRM & Business tools. Click to call from CRM. Go live in 70+ Countries. SMS Workflows & Automation. 3 sales dialers to choose from. Call queueing and forwarding. Comprehensive analytics. Conversation intelligence & much more. Sign up and get a 14-day free trial.
JustCall Software - Voicemail drop
JustCall Software - Schedule calls
JustCall Software - Real time availability
JustCall Software - Analytical dashboard
JustCall Software - Call monitoring
JustCall video
JustCall Software - Voicemail drop - thumbnail
JustCall Software - Schedule calls - thumbnail
JustCall Software - Real time availability - thumbnail
JustCall Software - Analytical dashboard - thumbnail
JustCall Software - Call monitoring - thumbnail

JustCall pricing

JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$30.00/month.

Starting Price:
US$30.00/month
Free Version:
No
Free trial:
Yes

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JustCall Reviews

Feature rating

Value for Money
4.3
Functionality
4.0
Ease of Use
4.2
Customer Support
4.3
5 reviews of 98 View all reviews
Matthew
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/7/2019

Fast implementation, great support team

Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

Pros

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Cons

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Joshua
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/9/2022

Powerful and Flexible

Pros

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Cons

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Andréa
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

3
Reviewed on 9/9/2022

Great results in a short amount of time

Pros

Good pricing, easy to install and integrate with Salesforce and quick user adoption. In less than a month, we already could see great results in productivity and pipeline creation. Also, the support team is very proactive and helpful.

Cons

There are some integrations that are not working properly yet (like with Gong) and, as it's a young company, there are some features that are not available yet (such as recording analytics). But I suppose that's something that might be in the roadmap in the near future.

Alternatives Considered

Outreach

Response from JustCall

Hi Andrea, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product.

With respect to the suggestion, could you kindly explain this in detail over a mail?

Please share details about that at [email protected] for our internal team to have a look and act upon it.

Replied 29/9/2022
Joseph
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 1/7/2022

Best Customer Service Out There

Good but not great on product. Great every time on customer service.

Pros

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Cons

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

Alternatives Considered

CloudTalk

Reasons for Choosing JustCall

We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!

Switched From

Aircall

Reasons for Switching to JustCall

They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!

Response from JustCall

Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at [email protected] for our product team to look into it!

Replied 6/7/2022
Andrew
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 11/8/2022

Just Call review

So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity.

Pros

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Cons

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Response from JustCall

Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works.

Can you please write us at [email protected] or use our live chat support to get on a call with our team :)

Replied 29/8/2022

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