--- description: Review of JustCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JustCall | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [JustCall](/software/75453/justcall) # JustCall Canonical: https://www.softwareadvice.ie/software/75453/justcall Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/75453/justcall?page=2) > JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging from small businesses to large enterprises. It serves industries including insurance, real estate, healthcare, financial services, education, and home services. Core features include voice calling with IVR, call routing, and queues; power, predictive, and parallel dialers; SMS, MMS, and WhatsApp messaging; and local or toll-free numbers across 70+ countries. AI tools handle inbound and outbound calls around the clock, qualify leads, book meetings, and route inquiries without human involvement. Every call is automatically scored and transcribed, giving managers sentiment data and coaching notes without manual review. A visual workflow builder connects voice, SMS, email, and WhatsApp into automated sequences. Over 70 native integrations sync calls, texts, and notes directly into CRMs and helpdesks including Salesforce, HubSpot, and Zendesk, with no manual logging required. JustCall is accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. No on-premises deployment is available. The platform meets SOC 2 Type II, HIPAA, ISO 27001, GDPR, and PCI DSS compliance standards. Support is available through a knowledge base, live chat, and email. > > Verdict: Rated **4.1/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 225 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Saas Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Barbados, Belgium, Benin, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt and 56 more ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Automatic Transcription - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition ## Integrations (74 total) - ActiveCampaign - Agentforce - Agile CRM - Apollo - Appypie - Bitrix24 - Bullhorn - CARET Legal - Calendly - Capsule - Clay - Close - Copper - Dataddo - Daton ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Inside Sales Software](https://www.softwareadvice.ie/directory/3602/inside-sales/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Very convenient virtual phone for work" — 5.0/5 > **Anonymous User** | *25 December 2025* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. > > **Cons**: There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. > > It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. ----- ### "Finally there is a dialer that does not completely stink" — 5.0/5 > **John** | *17 February 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons. This thing will hit ten or fifteen lines at one time and the AI will dump me into a live call when someone finally answers the phone. I like the local presence feature as it has been a while since people have picked up their phones instead of ignoring me. The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief. I was happy to find that the support technician was knowledgeable when my microphone stopped working. > > **Cons**: The mobile app for iPhone is very buggy and I would not use it for anything serious. I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need. I also dislike how JustCall does not show the history of the calls that were placed to the same number as well as the disposition that we provided while I am in the call. At times the quality of the calls becomes choppy. > > Prior to this I had thousands of leads and we were using manual dialing to contact them. I was honest with you when I said that I wanted to quit my job prior to using the automated dialer. The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift. Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day. ----- ### "Very goood\!\!\!" — 5.0/5 > **Yoel** | *3 May 2025* | Publishing | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically. > > **Cons**: What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools. > > My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions. ----- ### "JustCall for Small Business (10 employees)" — 4.0/5 > **Kelly** | *20 November 2025* | Construction | Recommendation rating: 7.0/10 > > **Pros**: It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful. > > **Cons**: My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable. ----- ### "JC Review KK" — 5.0/5 > **Kerry** | *24 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. > > **Cons**: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. > > Overall very good, very few technical issues and is a huge step up from the program I used previously. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/75453/justcall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/75453/justcall) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data