JustCall

Pros

Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Cons

Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Pros

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.

From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Cons

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Alternatives Considered

Reasons for Switching to JustCall

Pros

The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.

Cons

The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer.

Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.)

Pros

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Cons

I would say, customer service should improve.

Alternatives Considered

Reasons for Choosing JustCall

Switched From

Reasons for Switching to JustCall

Pros

Very convenient, easy to use, and has applications for mobile and desktop as well as web

Cons

The dialer keeps refreshing once in a while. While at work, it's a bit annoying

Pros

Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.

Cons

transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.

Pros

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

I think the integration with our existing program has been smooth, too. We use Hubspot and Google.

Cons

Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

Pros

Quick customer support, easy to use and the integrations works well that we use it with.

Cons

When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.

Pros

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

Cons

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

Pros

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

Cons

Price is a little high and sometimes it takes a day to get a response from support.

Pros

As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.

Cons

I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.

Pros

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

Cons

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

Pros

Yow easy it is to use! We are able to be in contact with our customers without any worry.

Cons

It can be laggy at times and refuse to respond.

Pros

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Cons

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Alternatives Considered

Pros

The easy of implementation and low cost structure of a starting organization.

Cons

I think there are too many functionalities available that I don't understand and can't grasp instinctively.

Pros

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Cons

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Pros

My company likes that you can record calls and listen to the playbacks for training purposes.

Cons

3 way calling takes a little more work to set-up unlike 3 way calling from your cell phone so this was my companies least favorite feature but you can make 3 way calls by creating a conference for all attendees who need to be on the call together.

Pros

The platform is incredibly feature rich. It has all of the functionality we need to run successful lead management.

Cons

The time it takes for their support structure to get back regarding open issues is unacceptable. Often I find myself having to repeat details previously provided. Also the interface is not very intuitive.

Pros

Love JustCall for quick setup and broad offering for SMB

Cons

They have great reporting out of the box but not as many data points as a large scale contact center operation. A perfect amount for small contact centers.

Pros

The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well.

Cons

A bit expensive but it makes up for how much we make using it. Its also kinda confusing when you first start using it.

Pros

it helps a lot for me because i work with the latam market and I can use it to call to every country

Cons

i think there's nothing i don't like, they help when we have issues

Pros

Ease of Use: Intuitive interface that's easy to navigate.
Call Quality: High-quality voice calls with minimal latency.
Features like call scheduling and SMS automation save time.
.

Cons

Could be more modern and visually appealing.

Pros

EASY TO USE i like it a lot how is everything planned

Cons

sms campaigns a little easier to use would be good

Pros

Can easily set up a video meeting when need questions answered.

Cons

Need to be on teams plan for sharing API

Pros

Easy to use, great quality, sound quality is great

Cons

Integration with CRM, occasionally glitche

Pros

The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Cons

My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final.
If you believe this action was taken in error, you may contact us at [email protected] to reconsider our action.
Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on.

Alternatives Considered

Reasons for Switching to JustCall

Pros

I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Cons

A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

Pros

JustCall has significantly improved our communication processes. The SMS and mass texting features are particularly beneficial, allowing us to efficiently reach out to parents and students with important updates. The platform's user-friendly interface and excellent customer support are also standout features.

Cons

There is little to dislike about JustCall. However, it would be great to see more advanced message personalization features in future updates.

Pros

Friendly user tool, everything you need are in there, with Just A Click

Cons

The adjustment or rewinding call, lol (suggestion instead of circle, make it straight lol)

Pros

Plenty of features, all combined into a single platform.
Customer service is typically quick to respond, although can take a few hours in some days.
Features provided are usually not available in many other similar products and competitors, such as live monitoring for example, or bulk SMS.

Cons

High cost. Every call, text, whether incoming or outgoing, costs money and is counted towards your monthly bill with JustCall.
Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM. Such as individual CRM integrations rather than full and general integrations that cover everything through a single account.

Pros

Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible.

It is easy to use, practical, and very intuitive

I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

Cons

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

Pros

I love the fact they have everything I am looking for in a call and SMS platform.

Cons

There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Pros

JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc.

Cons

Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with.

Pros

I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers

Cons

Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore

Pros

Its user friendly interface and that it tracks everything.

Cons

Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster

Pros

I love the reports, integration with HubSpot, and call recording.

Cons

Cumbersome to use- especially call search options.

Pros

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver!

Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

Cons

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

Pros

The system and phone app work well. Call quality was good.

Cons

Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Pros

It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand.

Cons

It's only when it sometimes lags, but it could be because of my internet connection, too.

Pros

The situation we ended up in after we stopped using them, denied all positive

Cons

We asked JustCall to cancel the subscription after we moved to a different service. Not only they did not make a refund, but 2 months later, after our subscription they decided to do a $609.30 back charge without even informing us. No mater the quality of the service they provide, they act like scammer, so just avoid them.

Pros

I like the bulkSMS text blasting feature and the auto dialer

Cons

From time to time, texts are not able to go out to certain numbers. It says "error unable to send SMS to landline" although it's a cellphone number

Pros

Easy to use online business phone. The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.

Cons

The reception could be better at times.

Pros

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Cons

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

Pros

I like the ease and how they are constantly trying to upgrade what they do

Cons

Customer support is not always helpful and not always around

Pros

just because its easy to understand how to use, its simple

Cons

no recording calls for me and dates and time no updated, showing up wrong

Pros

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

Cons

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

Pros

Easy to set up and manage. Simple dashboard with straightforward features.

Cons

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

Alternatives Considered

Reasons for Choosing JustCall

Switched From

Reasons for Switching to JustCall

Pros

The integration with our existing CRM and mobile app

Cons

Call and SMS charges can creep up pretty quick

Pros

I liked how straighforward and easy to set JustCall is.

Cons

I think that depending on company needs, their offering might be lacking and some more flexibility would make their product better.