---
description: Review of Nicereply Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Nicereply | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Nicereply

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> Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES \&amp; NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.&#10;&#10;Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. &#10;&#10;- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide&#10;- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.&#10;- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.&#10;- Use survey link URLs \&amp; turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.&#10;- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website \&amp; software's usability.&#10;- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.&#10;- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.&#10;- See your data in your CRM software and set automation based on the scores \&amp; feedback.&#10;- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.&#10;- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.&#10;- Recognize your best agents with leaderboards and drill-downs stats per team and agent.&#10;- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.&#10;- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.&#10;- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.
> 
> Verdict: Rated **4.7/5** by 283 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 283 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nicereply
- **Location**: Bratislava, Slovakia
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$59.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings)&#10;&#10;Start plan - $99/month billed monthly,  $79/month billed yearly (up to 250 received ratings)&#10;&#10;Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings)&#10;&#10;Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Chat/Messaging
- Commenting/Notes
- Complaint Monitoring
- Customisable Branding
- Customisable Questions
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection

## Integrations (16 total)

- Aircall
- CloudTalk
- Dixa
- EvaluAgent
- Freshdesk
- Front
- Gmail
- Help Scout
- Kustomer
- LiveAgent
- Mailchimp
- Microsoft Outlook
- Pipedrive
- Slack
- Zapier

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)

## Related Categories

- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10388 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2726 reviews)
4. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1748 reviews)

## Reviews

### "Easy way to measure CSat Scores." — 4.0/5

> **Zachary** | *30 July 2019* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: It is easy for customers and looks good at the bottom of the emails.
> 
> **Cons**: A person can click on it multiple times skewing scores.

-----

### "Nicereply allows our team to provide the best service possible." — 5.0/5

> **LaKell** | *14 June 2018* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The ability for us to get almost instant feedback from our customers after an interaction, allows us to make on the fly adjustments and track trends with team members. And the helpful articles that explore effective customer service techniques.
> 
> **Cons**: The dashboard could be a little bit more robust I think. I wish there were more metrics to compare and help us track more effectively.
> 
> As a team member, it helps me track and make sure I am continuing to live our companies core values.

-----

### "Best CSAT Survey Software on the Market\!" — 5.0/5

> **Dan** | *8 January 2019* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: NiceReply is easy to setup and maintain. It integrates seamlessly with Zendesk, which has expanded our ability to measure our CSAT scores. It's a very affordable solution that includes a very pleasant interface for the survey respondent.
> 
> **Cons**: There's not a lot to dislike about this software. It's been an excellent addition to our service desk.
> 
> Our ticket system has a very limited native survey component which is essentially binary (Good or Bad). NiceReply has given us the ability to see how well our technicians perform on a scale of 1 to 10. In addition, we use three emojis to elicit a response to our survey which has improved overall completion rates.

-----

### "Very Easy to Use and Effective" — 5.0/5

> **MaryJane** | *12 June 2019* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: This product was easy to set up and integrate with our Salesforce Service Cloud Email-to-Case to collect feedback from client's regarding their case resolution
> 
> **Cons**: I think they may be a little less "feature-rich" than some of their competitors but it does great for what we need it for

-----

### "It's a easy app that helps you to understand your customer needs & react instantly to problems" — 5.0/5

> **Sebastian Alexander** | *7 June 2018*
> 
> **Pros**: I like the most that you can see daily what your customers think about your customer service, it's easy to use \&amp; helps your company at all levels due to the fact that sometimes customers don't have a place to write what they like or dislike about your services.
> 
> **Cons**: When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure? or something similar.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/75813/nicereply)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/75813/nicereply> |
| en | <https://www.softwareadvice.com/survey/nicereply-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/75813/nicereply> |
| en-GB | <https://www.softwareadvice.co.uk/software/75813/nicereply> |
| en-IE | <https://www.softwareadvice.ie/software/75813/nicereply> |
| en-NZ | <https://www.softwareadvice.co.nz/software/75813/nicereply> |
| fr | <https://www.softwareadvice.fr/software/75813/nicereply> |

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