About MYR POS

MYR POS is a cloud-based point of sale solution and was created specifically for the quick-serve and fast-casual restaurant segments. Customers typically include coffee shops, salad bars, pizza stands, ice cream shops, food trucks, multi-location franchises, and others. MYR is recognized for its streamlined UX, and as being a clean and easy-to-learn system with essential functions – no superfluous bells and whistles. Some of MYR’s key features are its line-busting functions that help restaurants manage rushes and line-ups. Various key reports also enable users to track daily sales, compare sales vs. labor, and more. Payment solutions such as Square and Moneris are also integrated. Notably, MYR offers a white-label mobile ordering solution. Using the MYR Online app, restaurants can create their very own branded mobile app that enables them to increase sales online. MYR is MEV-compliant for Quebec users and offers customer support and personalized onboarding.
MYR POS Software - Point of sale
MYR POS Software - Kitchen display system
MYR POS Software - Mobile ordering application
MYR POS Software - Reporting/Analytics
MYR POS Software - Point of sale - thumbnail
MYR POS Software - Kitchen display system - thumbnail
MYR POS Software - Mobile ordering application - thumbnail
MYR POS Software - Reporting/Analytics - thumbnail

MYR POS pricing

MYR POS does not have a free version but does offer a free trial. MYR POS paid version starts at CA$80.00/month.

Starting Price:
CA$80.00/month
Free Version:
No
Free trial:
Yes

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MYR POS Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.5
Customer Support
4.4
5 reviews of 96 View all reviews
Shannon
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 18/11/2018

Palm Lane Review

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pros

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Cons

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

elaine
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
2
Ease of Use
3
Customer Support
3

4
Reviewed on 17/6/2021

will be excellent with more flexibility

Not that happy I had problems with former systems and still have with this one. For example, I 'm experiencing problems with the app many times per day. It lags a lot. sometimes it can't take my orders ,I have to redo it many times and the client is waiting and repeating on the phone. You told me it could be my internet network but we only have one in my area and it has those problemes on with the app.

Pros

on line ordering possibilty although its lack of flexibility.

Cons

Not enough flexibility, I expected more possibiliites to prepare my menu and my delivery possibilities as well as the time it is opened for taking orders even if the store is closed. A detail that make my clients called instead of ordering online. It's upsetting since I hoped the online ordering a lot to facilitate the system. Also I wished to get my client list so I could call them back in case of problems. I have to search a lot to get their info and not earase the order completed in the kitchen app to be able to get in touch with clients. It's a big waste of time. Moreover the list would be important for emailing promotions to them as well.

Alternatives Considered

Maitre'D

Reasons for Choosing MYR POS

because of the problems we had such has loosing orders in the system and wouldn't come out in the kitchen. But we sometimes have the same problems with this system. Some orders won't print and I have to restart every app and reload the printer many times.

Reasons for Switching to MYR POS

it semmed easier and well structured, but finally flexibility is a difficult point. for example, I can't give my real opening hours for delivery sonce WE have to quarts and you offer only one, Also clients can't order if not online on opening hours. Also the management of delivery with postal code is not specific enough. Also the x report is too long for nothing, we need less info than that while closing but we surely need to know the final amount which would be supposed to be in the cash drawers without trying to figure it out with all other devices which make it very long to close everything. You can contact me if you want more details about that survey. I would be glad to discuss it since I would like to improve it.
Chadi
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/8/2022

Our experience with MYR

MYR is a hreat product eith a lovely team. [SENSITIVE CONTENT] had our back since day one. made it easy for me to chose MYR over their competitors. thanks again

Pros

i was impressed eith easy of use and stability of software.

Cons

there is nothing i do not like about it. its a great system with many good things to come.

Alternatives Considered

Clover

Reasons for Choosing MYR POS

was looking for a more comprehensive product which is easy to use and stable

Reasons for Switching to MYR POS

i enjoyed dealing with their technical team. [SENSITIVE CONTENT] made is so smooth for us. if itvwas nt for him i think i would nt be this comfortable. thank you [SENSITIVE CONTENT]
Mackenzie
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 24/6/2019

Btter than some, not the best

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Pros

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Cons

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

Alternatives Considered

Square Point of Sale and Lightspeed Retail

Reasons for Choosing MYR POS

My old POS was archaic and we had to hand write orders. We have a much higher volume and this is no longer an option.

Reasons for Switching to MYR POS

They are a local Montreal company and I appreciated my account manager and felt confident that this company could assist us in making the switch.
Shann
  • Industry: Food Production
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
5
Customer Support
1

4
Reviewed on 26/5/2022

Honest review for 2nd year use.

As a basic POS, it does the job. At the time we were moving from Square POS as we needed a solution that allowed MEV integration. We looked at MYR versus LightSpeed and a few others. While it's a bit cheaper for MYR on the yearly, I am not sure the $300.00 / year savings is worth the lack of features and limited support abilities.

Pros

When it works, it works well for what it does. It is a pretty limited software though. 3rd party integrations never worked for us and we needed to move to something else (Deliverect). For the price, there are other options that might fit needs better.

Cons

Overall, it's pretty basic. I get the desire to do "quick service" as the primary option. However, this does bring negative sides as well when trying to bring in companies who want to offer more. Other solutions have a basic and more advanced interface (Square POS / Square Restaurant) and it would likely make sense for MYR to think beyond the box they believe the software allows into what the customers actually want.

Alternatives Considered

Lightspeed Retail

Reasons for Choosing MYR POS

Requirement for MEV. Square indiated MYR was a partner. After looking into it, it made more sense to move to Clover as payment processing (cheaper raters than Square) if the move to MYR was required.

Switched From

Square Point of Sale

Reasons for Switching to MYR POS

Lack of real knowledge honestly. Knowing what I know now, I may have chosen differently. Moving away now with all the capital I invested seems like a waste so we make due with what it offers and find ways to work around the limitations.

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