--- description: Review of Sendbird Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sendbird | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [API Management Software](/directory/4343/api-management/software) > [Sendbird](/software/76668/sendbird) # Sendbird Canonical: https://www.softwareadvice.ie/software/76668/sendbird Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/76668/sendbird?page=2) > Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s \#1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator. > > Verdict: Rated **4.2/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 31 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sendbird - **Location**: REDWOOD CITY, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Start with the FREE plan. Contact SendBird for a custom pricing model. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Arab Emirates, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Routing - CRM - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customisable Branding - Data Modeling - Deployment Management ## Integrations (9 total) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [API Management Software](https://www.softwareadvice.ie/directory/4343/api-management/software) ## Related Categories - [API Management Software](https://www.softwareadvice.ie/directory/4343/api-management/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) - [Manufacturing CRM Software](https://www.softwareadvice.ie/directory/3825/manufacturing/software) - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. 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Doesn't support presence (online/offline/away) statuses out of the box. ----- ### "Very flexible, Very customizable, Very good\!" — 4.0/5 > **Omar** | *7 December 2016* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Flexible \& Customizable, great customer support > > **Cons**: Infrequent service interruptions and bugs > > Our product relies heavily on the messaging aspect, so we chose our chat SDK really carefully. Before settling on SendBird, we tried about 10 different chat SDKs. SendBird was the clear choice for us due to how customizable and flexible it is. This flexibility gave us the freedom to easily build many features using their SDK. Sendbird is still evolving. We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful. They even built specific features we suggested. TL;DR: Go for it\! ----- ### "Chat on torn.com MMORPG" — 1.0/5 > **Juraj** | *28 January 2024* | Gambling & Casinos | Recommendation rating: 0.0/10 > > **Pros**: Nothing. It was a mistake and everyone hates it. > > **Cons**: They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat. ----- ### "Found it was the most customisable chat API available for iOS (and Android)." — 5.0/5 > **Nicolas** | *8 June 2017* | Recommendation rating: 8.0/10 > > **Pros**: On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was. > > **Cons**: The fact it is not open source I would say. Open sourcing it would make it better for the community. > > Not having to implement it by ourselves :) ----- ### "I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service." — 4.0/5 > **Min Suk** | *28 June 2017* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service. > > No need to develop chatting tool, Low cost for using such tool ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/76668/sendbird?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/76668/sendbird) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data