About Odoo

Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies of all sizes. It offers a wide range of integrated apps that cover various business functions, from CRM and sales to inventory and accounting. One of the standout features of Odoo is its modular architecture, which allows businesses to start with a few apps and add more as needed. This scalability ensures that the platform can grow with the business, providing a seamless experience across different business functions. The Customer Relationship Management (CRM) module helps businesses manage leads, opportunities, and customer interactions efficiently. It includes a visual sales pipeline that aids sales teams in tracking progress and managing their sales activities effectively. In terms of sales and invoicing, Odoo allows businesses to create and send professional quotations quickly. The platform supports automated invoicing, recurring invoices, and payment follow-ups, streamlining the billing process. Odoo's inventory management capabilities are robust, offering real-time tracking to help businesses maintain optimal stock levels and reduce waste. The platform includes advanced warehouse management features such as multi-warehouse support, barcode scanning, and automated replenishment. In the realm of accounting and finance, Odoo automates various tasks including bank reconciliation, expense tracking, and financial reporting. It also supports multi-currency transactions, making it suitable for businesses with international operations. The Human Resources (HR) module helps businesses manage employee information, attendance, and leave requests. It also includes recruitment tools that streamline the hiring process, from job postings to candidate evaluation. For project management, Odoo allows businesses to create and assign tasks, set deadlines, and track progress. The platform includes collaboration tools such as document sharing and team messaging, enhancing team productivity. Odoo's e-commerce capabilities are extensive, providing tools to create and manage an online store, including product catalog management, payment processing, and order fulfillment. The e-commerce app integrates seamlessly with other Odoo apps, such as inventory and accounting, ensuring a unified business process. In terms of marketing, Odoo includes email marketing tools that help businesses create and send targeted email campaigns. It also supports social media integration, allowing businesses to manage their social media presence from within the platform. The manufacturing module in Odoo helps businesses plan and manage their production processes, including work orders and bill of materials. It includes quality control features that help ensure product quality and compliance with industry standards. Reporting and analytics are also strong points of Odoo, offering customizable reporting tools that help businesses analyze key metrics and make data-driven decisions. The platform includes intuitive dashboards that offer real-time insights into business performance. Odoo allows for extensive customization and development, enabling businesses to develop custom modules to meet their specific needs, leveraging the platform's open-source nature. It also offers API access for integration with third-party applications and services. The platform can be deployed either in the cloud or on-premise, providing flexibility based on business preferences and requirements.
Odoo Software - Odoo - Production Schedule
Odoo Software - Odoo - Productivity
Odoo Software - Odoo - CRM
Odoo Software - Odoo - Invoicing
Odoo Software - Odoo - Social Media
Odoo Software - Odoo - Timesheets
Odoo Software - Odoo - Production Schedule - thumbnail
Odoo Software - Odoo - Productivity - thumbnail
Odoo Software - Odoo - CRM - thumbnail
Odoo Software - Odoo - Invoicing - thumbnail
Odoo Software - Odoo - Social Media - thumbnail
Odoo Software - Odoo - Timesheets - thumbnail

Odoo pricing

Odoo has a free version and offers a free trial. Odoo paid version starts at US$38.90/month.

Starting Price:
US$38.90/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Odoo

SAP Concur

4.3 (2162 Reviews)
Concur is a cloud-based expense and travel management software solution that enables executives to manage travel...

Oracle Primavera Cloud

4.4 (183 Reviews)
For more than 30 years, successful projects around the world have relied on Oracle’s Primavera solutions to plan,...

Bitrix24

4.2 (937 Reviews)
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools,...

JD Edwards EnterpriseOne

4.2 (165 Reviews)
JD Edwards EnterpriseOne is a cloud-based Enterprise Resource Planning (ERP) and supply chain management solution that...

Zoho One

4.2 (124 Reviews)
Zoho One is an integrated business management suite designed to help organizations of all sizes manage sales, marketing,...

Zoho Invoice

4.7 (790 Reviews)
Zoho Invoice is a 100% free cloud-based invoicing solution designed to help small businesses with invoicing, tracking...

QuickBooks Online

4.3 (7872 Reviews)
QuickBooks Online is a cloud-based accounting software designed to help businesses manage their finances. It offers a...

Dolibarr

4.5 (104 Reviews)
Dolibarr ERP & CRM is a cloud-based, open-source enterprise resource planning (ERP) solution. It is suitable for...

Sage Intacct

4.3 (512 Reviews)
Transition from accounting to growth financials. Leverage cloud-native flexibility.​ Sage Intacct is designed to...

Salesforce Sales Cloud

4.4 (18769 Reviews)
Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management,...

Zoho Desk

4.5 (2192 Reviews)
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features...

Pipedrive

4.5 (3034 Reviews)
Pipedrive is a web-based sales CRM software that helps sales teams of all sizes and industries close more deals....

Shopify

4.5 (6526 Reviews)
Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage...

GoDaddy Website Builder

4.2 (1333 Reviews)
GoDaddy Website Builder is designed to help businesses create websites to handle operations related to online bookings,...

HubSpot CRM

4.5 (4311 Reviews)
HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey....

Browse Odoo Reviews

1,218 of 1,218 reviews
Sort by:
Alaa
Alaa
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

The #1 Business Management Solution Worldwide.

Pros

Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform. Many applications aim to deliver this concept, but Odoo stands out as the best and most effective in achieving it. It truly is "everything in one place."

Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs.

For example:

Need a website for your business? It’s available.
Want an online store for e-commerce? It’s included.
Require an inventory management system? It’s there.
Looking for sales and purchase management? It’s ready.
Need tools for real estate, rentals, or subscription management? It’s built-in.
With over 70 applications, Odoo caters to nearly every industry in the world, including:

Supermarkets
Legal services
Construction companies
Restaurants and cafes
Engineering firms
Bakeries
Subscription-based software businesses
Training institutes
Salons
Real estate agencies
Clothing stores
Libraries
Fitness clubs
Non-profit organizations
…and many more sectors, covering every aspect and requirement a business might have.

Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems. Its automation features streamline operations, making workflows faster, easier, and less labor-intensive.

While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide.

Cons

I think the payment providers not available in all counties for online store

Kudzai
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 25/11/2024

Odoo Community Version

The experience is very good considering it's free and Open Source. For small to medium businesses it can do what is needed right out of the box. Be prepared to pay for third-party apps and support once in a while.

Pros

The features available in the Community Edition are mostly enough for what we need to do and is standardises processes across the board. We can then sell other small business work for configuring their own since we use it too. A lot of the business functions and processes are already built in, it is just a matter of activating the module you need and then configure it. The e-commerce feature is the simplest I have used, almost anyone can create products because it was built from a layman's perspective. The community is vibrant and helps with some issues if you have them. You might have to pay a partner for support and added functionality which is mostly once off. For a fraction of the cost, there is no worry of licence renewals just hosting fees.

Cons

Some functionalities which are basic in alternatives are not available even in the cloud version. You need to test third-party apps yourself which you might not have the time for and can break current functionality. Not all issues are addressed in the forums if it is not a common issue; a lot of issues are still open from previous versions. The official documentation is sometimes shallow.

Alternatives Considered

Zoho One and Sage 50cloud Accounting

Reasons for Switching to Odoo

The first issue was the price. Secondly, we own the data and can just export the database periodically for backup.
Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
1

1
Reviewed on 4/2/2025

Stay away - predatory billing practices

Here's the issue every Odoo customer needs to know: Adding users in Odoo (as administrator) increases your bill. Removing users does nothing to reduce it. You'll keep getting charged the higher amount until their support team manually adjusts your subscription.

My experience:
1. Removed users (following their documentation exactly)
2. Got charged full amount
3. Contacted support - they promised to fix it but didn't
4. Got charged full amount again next month
5. Support again promised a fix and refund - then went silent
6. Put a temporary freeze on my card after more silence
7. As expected, they attempted to charge the full amount again for the third month in a row
8. Another round with support. Finally adjusted the user count but refused to refund the overcharges citing the "no refunds" policy.
9. Went into ghosting mode and canceled my subscription for non-payment. At that point, they were holding enough of my overpayments to cover 4 months of future service.

Let that sink in - this is a b2b service provider who:
- Keeps charging you after you remove users
- Ignores support requests about billing for months
- Uses "no refunds" policy to keep money they shouldn't have charged
- Cuts off business customers rather than fixing their mistake

This isn't some consumer app - this is enterprise software. For a company selling to businesses, this behavior is completely unprofessional. Save yourself the headache. There are plenty of enterprise software providers who understand how to properly handle b2b relationships. This isn't one of them.

Pros

Good value when it works (accounting module only)

Cons

This is the company that will ghost you and terminate your service rather than fix their billing mistake.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to Odoo

It is more customizable and more suitable for an international business. I also liked their consolidation module.
Martin
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/12/2024

Good service made better by excellent support

Overwhelming at first, ok ressources but mainly excellent support for questions that I was unable to find an answer to searching the knowledge base.

Pros

Very good and support team, mostly excellent configurability, wide range of functionality and modularity is great.

Cons

Price of license with odoo.sh

Especially for small and one-person companies like mine odoo.sh is prohibitively expensive.

I only need one license for myself. odoo.sh de facto triples the license price for a single user account.

I would love the many customization options that are only available with odoo.sh but there simply is no way I can justify such a major cost increase.

For companies with 5 or more users, odoo.sh is less of an issue and at 10+ it starts to become a negligible increase.

I would love to see a hosting price that starts a lot lower for odoo.sh if the account uses only one license or maybe a staggered hosting price for 1-5 licenses.

I would be totally happy with a Server that has more limitations or one that is heavily overbooked with single user accounts, since the chance more than a tiny fraction is active at the same time is negligible.

Alternatives Considered

Zoho CRM, Zoho Books, Freshdesk and Zoho Desk

Reasons for Switching to Odoo

As general IT-Support Consultant and IT-Outsourcing provider I got in contact with local ODOO partner QMedia and decided to add ODOO as part of my portfolio of recommendations for my customers. As such it was logical to choose ODOO for my setup too, so I can provide more detailed Information in case one of my customers is interested in using your service.
Emmanuel
  • Industry: Computer Hardware
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/1/2025

Unleash your growth potential with the most efficient and affordable software have ever used.

Mind blowing experience indeed. Odoo is very much productive How I wish I could have started using it a bit earlier.

Pros

Has a user-friendly interface thus making it favorable for all of us. Flexibility and it's price is very affordable. Experience a true speed and reduced data entry.

Cons

I can't complain Odoo has really helped me. Kudos good work.

Yogesh
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/1/2025

Odoo a gift

It was great and worth the investment as I was all Lowe’s to experiment a lot

Pros

User friendly and after sales support was excellent

Cons

The subscription model got me almost tied up and dependent. Would have liked more open source

Erik
Erik
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/1/2025

Odoo Review.

The program is up there from being one of the best inventory programs currently out.

Pros

The program is super easy to use the easiest I have came across.

Cons

The program is not detailed in updating inventory levels keeping detailed records of the levels when it was changed and from what.

Alternatives Considered

Zoho Inventory

Reasons for Choosing Odoo

I was checking other programs to see what fit our distribution centers the best.

Switched From

Zoho Inventory

Reasons for Switching to Odoo

I have tired both platforms and they both are great but one has strengths the other has weaknesses so you have to see what fit your businesses best.
KAZIM BURAK
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

Overall views

Can be better integration with DATEV. Datev reports doesn't work at all.

Pros

I like that all parts of business integrated,
Its perfectly running.

Cons

There is no integration with Ebay platform directly at online versions. There is a connection but doesn't work at all.
That is important bcs we need to use several 3rd party software

Alternatives Considered

Dynamics 365 and SAP Business One

Reasons for Choosing Odoo

Webshop and web site integration options,

Reasons for Switching to Odoo

Pricing policy was perfect. B2B e commerc options were perfect.
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Odoo User Experience

I'll see myself continuing to use Odoo a lot in the near future.

Pros

The software is online, easily accessible and user friendly. Also the extensive apps

Cons

Well, the pricing. They get you by charging per user.

Mehmed Oğuz
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/1/2025

Odoo automizes the maintenance management process

Pros

Odoo helps us to automize the entire maintenance process with its advance features.

Cons

Odoo can have a easier to use user interface and offer a better experience in management panel.

Rico
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 14/10/2024

Could be the best but hard to understand

I have been extremely excited discovering odoo but do run into roadblocks all the time, which can't be solved without a developer. I currently can't afford one which leads to a half baked implementation. Everything about Odoo sounds simple but turns difficult very fast.

Pros

Modularity and availability of applications covering a wide range of business functions.

Cons

- Difficult to achieve anything that is slightly out of "Odoos way of doing things"
- Workflows, as envisioned by the product develepors, are poorly documented. Videos cover how to use the product but not the underlying philosophy/workflow.
- Support is hit and miss, sometimes good, sometimes useless.
- for a small start up, success packages are very expensive. Some "simple" changes can't be done without hiring a developer.

Alternatives Considered

Vtiger CRM, Nextcloud, NetSuite, SugarCRM and HubSpot CRM

Reasons for Choosing Odoo

Zoho: difficult and can become expensive fast, disjointed applications, Salesforce: good but very expensive

Switched From

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Odoo

seemed to be easy to implement and best value for money
Alan
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 22/9/2024

Capable but complex software

After 2 years, I feel really comfortable with the software for daily tasks. However, I am still learning how to get more results out of the same software.

Pros

There are a ton of features, more than I would think about any business can make use of, all for an affordable monthly subscription. There are a lot of ways to customize the software to work for your business and improve workflows, and many connectors available for connecting to external API's (my most used one is UPS)

Cons

The huge variety of apps available and extensive options makes it pretty difficult for a beginner to dive in, DIY style. They offer success packs to get you up and going, but they're really expensive (personal subjective opinion, I guess). The free support included with the online subscription is pretty good, and there's some videos online that might get you started, but it'll be a bit of work getting going.

Alternatives Considered

JobBOSS²

Reasons for Switching to Odoo

The price. JobBOSS^2 was way too expensive for a small shop.
William
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 25/9/2024

feedback after 8 months

Odoo is reliable, still fast with a lot of data (lines and scans), granting to have an overall management of data, documents and spreadsheets... - very impressive and enjoyable
Still evolving in a good way
It lacks a backup local solution, with full access (all modules) even if it's a read-only edition

Pros

Great possibilities included into Odoo (autocompletion, AI to scan accountancy, documents and data together, bank reconciliation, asset's management, contacts, duplicate detection, seamless year and processes...)
All in one solution
Odoo still evolves every 2 months and user's feedback are also in sight
More customers and suppliers adopt also Odoo
AppStore

Cons

Customized developpment and/or local hosting : fees way too high and too often
Online documentation help isn't enough updated (but there are a lot of updated tutorial videos)
Importing data isn't very predictable - no documentation about name of recognized columns
Export-Import (Odoo to Odoo only) to handle mass data, isn't as easy as teached
Some tickets are way too long to be solved (few weeks since the first chat) - and some consultants try to force new sales
SMS, VoIP, SIP : fees aren't reasonable ; other inApp services seem not at a fair price
No temporary user with read-only default profile (as for inspection - control, like for 2-3 months a year)
Currencies (realtime and historical) data, VAT chekcs... shall be centralized into an Odoo buffer for all customers

Alternatives Considered

Baserow

Reasons for Choosing Odoo

no linux server (local self hosted) feature ERP solutions expensive and not so efficient

Switched From

Sage 50cloud Accounting

Reasons for Switching to Odoo

more enhanced My accountant advices me Odoo
Francisco Javier
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2024

Driving Success: IT Implementation for Small Businesses with Odoo

After a year of collaborating with doo.finance as a partner in Luxembourg, we decided to migrate the IT systems of a multi-company Spanish real estate family office to Odoo. The learning curve has been quick, and the implementation process has been remarkably smooth. We’re now addressing long-standing demands that were previously too costly to resolve with our former system. Thanks to Odoo's all-inclusive approach, we’re effectively covering numerous areas that had been poorly managed in the past.

Pros

A wide range of features that easily adapt to various types of businesses, offering fast implementation, excellent performance, and outstanding support service.

Cons

It offers such a vast array of features that migrating multiple applications into a single solution can feel overwhelming at times. However, I believe it's well worth the effort.

Alternatives Considered

Sage Accounting

Reasons for Choosing Odoo

Massive costs for OS licenses and server upgrades although opting for cloud services with predictable recurring payments over time.

Switched From

Aqua eBS

Reasons for Switching to Odoo

More clear and transparent aproach for international groups of companies
Verified Reviewer
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/7/2024

Very customisable and simple to use!

Very happy with the set-up and user experience, and we have implemented it throughout the whole team three weeks ahead of schedule.

Pros

- Easy to edit and customise to our specific needs.
- Very easy and capable import and export module.
- A very connected UX between the different apps and modules

Cons

- Set-up isn't for the faint-hearted if you haven't got their set-up/service packs!

Alternatives Considered

HubSpot CRM

Reasons for Choosing Odoo

Act wasn't cloud-based and didn't have the features of new CRMs on the market.

Switched From

Act!

Reasons for Switching to Odoo

Adaptability of the software
Gino
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/8/2024

One system that rules it all. Accounting, CRM and ERP for a steep price

My overall experience is that i wouldn't change systems anymore because this is a one way stop. It has it all to run your company.

Pros

Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.

Cons

Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.

Alternatives Considered

PerfectView

Reasons for Choosing Odoo

Because e-boekhouden costs 30 euro and for the complete package of odoo i pay 30 euro. Simple math

Switched From

e-Boekhouden.nl

Reasons for Switching to Odoo

Pricing is much better and you get much more then only crm
Luis Felipe
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/6/2024

Amazing SAS

Amazing, and with Vicente, it is like playing with Messi football game.

Pros

It's easy. You can start setting up by app, and it's a game changer. The competitors either start everything, or you don't start.

Cons

That you need Studi to change small things

Ashley
  • Industry: Mining & Metals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2024

Odoo Support Feedback

User friendly, highly functional and good for all sizes of business from the very small to large. Excellent system.

Pros

For SME business, Odoo offers very good value, excellent functionality across a multitude of useful apps and the support is professional and unparalleled. They always resolve any issue quickly.

Cons

I like most things but not being to permanently change the weird auto text on customer payment follow ups is difficult to understand ( but has nothing to do with support of course).

Carlos E
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
1

5
Reviewed on 21/11/2024

Oddo is recomendable to other companies like us

Overall, it's good! But I'm worried about new changes in the latest version to come, which will generate tablets on the shop floor, the need for reconfiguring the hardware, and the need for new training for the personnel to get to speed while producing simultaneously.

Pros

[sensitive content hidden] has been expedited in his accurate responses.
Problem is fixed and we learned how to handle this issues

Cons

There were constant changes in the account manager, we were receiving no responses from the person who already left and the new person in charge was starting to be present. A time gap in between left us with no responses from this important role

Thomas
Thomas
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 13/8/2024

Flexibility and efficiency in work management.

It has an excellent user interface and is easy to use. It also offers various modules depending on the work area and has a wide range of management needs.

Pros

Odoo has helped me maintain control over employee attendance and keep a record of their hours. Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details. I have also used it to perform automatic salary calculations based on their working hours.

Cons

Although Odoo is an excellent tool for management, whether for human resources or other areas, it has integration issues with other systems, which can make it complicated and sometimes require additional development.

Ies
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 9/7/2024

Odoo - a mangnificent ERP system also for small businesses

Very good. I am using Odoo since 2014, when it was still for free to small companies. The change from Odoo 8.0 in steps to now Odoo 17 is a very large improvement. upgrades can be tested before implementing. Helpdesk is very good.
I love working with this system. Price/quality is great.

Pros

The easy way to use Odoo and the many possibilities with all the apps available. And the many video lessons to help out.

Cons

The set up sometimes is not easy, if you are not familiar with bookkeeping. A set-up manual would overcome this. Documentation is available, but i.e. does not give the full details for setting up TAX accounts in your specific country.

Luciano
  • Industry: Industrial Automation
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 19/10/2024

Odoo is perfect for my SMB for many years, highly recommend!

I use it since Odoo 6. It evolved over the years. Since it is a very horizontal business application, not all modules are very mature. I suggest to start with few modules, set your business workflow around those few modules and slowly install other modules as required. Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades.

Pros

Although I use vanilla Online version, it is great to know that Odoo is very customizable. I also like that it can be integrated to other applications in my company via the Web API, so it is very extensible. Also, the data models used internally are perfect for my services company, specially the timesheet entries that convert to cost in the analytic accounting, an essential feature that allows us to know if a project is profitable or not.

Cons

Default reports could be better polished or customizable, or maybe I didn't study further how to customize.

Jonathan
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/9/2024

Odoo Support Fantastic Review, including opportunity for improvement

Odoo support has been responsive and comprehensive in providing solutions. You can feel and experience that the support associate responding is indeed both professional and an expert on it's own domain and craft. Keep it up!

Pros

Simplicity and beauty. It's out of the box, yet something an enterprise can use to streamline it's backbone processes, while improving business bottom line. Something that consulting can do as part of the company or freelance.

Cons

It's capability to centralize a knowledgebase, not that the Odoo support is not that good and responsive (because they really are great and responsive), but it would help to have like a knowledge AI aside from documentation and e-learning platform.

Kellie
  • Industry: Philanthropy
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2024

Thank You Odoo I Love You....

I love how I can schedule post, how it is 1 App for Free so can offer to others easy and saves me so much time. There is so much to Odoo but that is my favorite asmy time is everything. I did have one issue due to social sites changing there coding and I reached out to support and they answered me FAST and got it all sorted out and resolved. Great company and FANTASTIC site.

Pros

I love Odoo, saves me time with scheduling posts and it is FREE. AMAZING!!!
I am able to offer to my customers and help them get a great start. But then with all the other available program all in one place WOW!! Seriously, Odoo is the way to go and I share it with everyone that comes in my direction. You will love it also....

Cons

To be honest there is nothing I do not like...I Love Odoo

Luis
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2024

Excellent Customer Support

My overall experience with Odoo has been very positive. It is a scalable ERP platform that integrates multiple business functions, such as sales management, accounting, inventory, and more, into a single system. The user interface is intuitive, and the software offers a high degree of customization, allowing functionalities to be tailored to the specific needs of each business.

Pros

Comprehensive Integration,Ease of Use and Customization and excellent customer support

Cons

Limited Flexibility in the Cloud Version: The cloud-hosted version of Odoo (Odoo Online) does not support third-party modules, limiting its flexibility .

Chidz
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2024

A Review Of Odoo

Odoo is incredible it creates website fast and well.

Pros

Odoo helps create and design websites fast and this website are effective always. It has a user-friendly interface and anyone can use Odoo to create websites at ease. It has the best Q&A platforms.

Cons

Odoo works fine and has no challenges at all.

Jason
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/11/2024

Great ERP on a budget.

It is way better than our last ERP provider. Odoo can be a bit rough around the edges, but they are always making improvements and do take the time to not only add new features, but clean up rough edges.

Pros

You get a lot of functionality for the price.

Cons

While the support is sometimes lackluster, I was prompted to write this review because of great support I received.

Alternatives Considered

NetSuite and Salesforce Sales Cloud

Reasons for Choosing Odoo

Dropped their eCommerce offering. We paid nearly $30k to only have it operational 18 months. They had no replacement at the time. It would have killed our business if we had not found Odoo.

Switched From

xTuple

Reasons for Switching to Odoo

The other products were all out of our price range.
Aaron
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 29/10/2024

It runs my entire business.

Going on 3 years with it, still liking it.

Pros

My entire business runs on Odoo. I don't have to try to sync data between multiple apps.

Cons

The appearance is very utilitarian, it could be made to be more appealing.

I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.

Reasons for Choosing Odoo

Lower Cost, a lot more features, ability to customize.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

Lower Cost, a lot more features, ability to customize.
lisbet
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 24/10/2024

free one app plan

In general good. The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and adaptability, I made it work for what I need.

Pros

I like the fact that the one-app free plan is free and free for life. I have figured out though I have to be careful NOT to (unconsciously) trigger another app to change my free for life plan to a paid subscription.

Cons

What I didn't like is the lack of clarity of the free one-app plan. Some of the building blocks you can drag into a website come with an "install" pop up, but it should come up with a pop up that explains CLEARLY : "installing this feature will change your free app to a paid subscription. I only clicked to install the website app and "live-chat" and "e-commerce" popped up on my websites page. It seems there were features in those 2 apps that triggered the paid subscription plan. Yes... I didn't go through all the instruction video's, but I think Odoo could be more clear about which apps belong together to stay on the one-app free plan. On the apps page Website app is listed with 5 sub apps. I assumed all of them automatically belong together in the free one-app plan, but I seemed to be wrong. Odoo need to be more clear about this. My problem is now solved (with very good client service), but it could have been avoided if Odoo was clearer on how and when the paid subscription gets triggered,... what belongs together so it won't trigger.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 23/9/2024

Next-gen of ERP's, very user-friendly & deep business scope

It's very easy to use, scalable & covering almost all business needs

Pros

Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales, Manufacturing, Ticketing system, Accounting/Finance & many others, with more than 3000 specialized business apps on it is Apps market place.

Cons

The partner's qualification process, releasing a new version every year may cause difficulties in migration from version to version but it is fit for SMEs. Still, big enterprises need a lot of work to re-engineer the process to match the customers' needs.

Emmanuel
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/9/2024

The Best Website Builder

It has been an extraordinary experience with Odoo.

Pros

Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.

Cons

Odoo has been fine withe it has no problems.

Gustavo
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 20/10/2024

My opinion about Odoo.

As an Odoo user, my overall experience has been a mix of clear benefits and challenges. Starting with the positive, I love the flexibility of the system. The ability to customize and tailor applications to my business’s specific needs has been a huge plus. The fact that everything is integrated into one system – sales, accounting, inventory, and marketing – really helps make workflows smoother and improves overall visibility into operations.

The interface is fairly modern and easy to understand, which is great for someone who doesn’t have much technical knowledge. However, when it comes to more advanced setups, I have found myself needing to hire a consultant for initial implementation as some aspects of the system can be quite complex.

Pros

I really like its user-friendly and modern interface. This software has an intuitive and easy-to-use interface.
As it is an open source software, Odoo is very flexible to customize applications according to the needs of the company.
Odoo integrates all areas of the business very well, facilitating the management of business processes from accounting and sales to inventory and marketing.

Cons

Initial setup and customization can require a lot of time, technical knowledge or expert help.
Sometimes, when we want to upgrade Odoo to a new version, previous customizations may not be compatible, causing additional effort to adapt custom integrations or modules. Otherwise, all is well.

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

2
Reviewed on 19/9/2024

Horrible product and service for a small company

Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.

Pros

Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.

Cons

No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.

Alternatives Considered

Zoho Desk

Reasons for Choosing Odoo

Zoho mobile app didn't meet our needs for field service

Switched From

Zoho Books

Reasons for Switching to Odoo

Recommended by a trusted colleague. Seemed to have all the features integrated.
Mohamed
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2024

Finance Manager

Incredible and fantastic ERP system ever

Pros

All the features and modules as well Odoo is number one for us.

Cons

Non I love it all, on other hand the flexibility of Odoo makes it impressive

Jon
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 5/9/2024

Love Odoo software. Odoo Service Pack for setup is HORRIBLE!

I strongly discourage anyone from using the Odoo Training Service Pack of hours. We had a horrible experience. The Business Service Analysts who work with you are a joke. I imagine there are some good ones. The program is set up poorly from square one. Regardless of your type of business, you receive the BSA who becomes available next. Even if they have no experience, or relatively little, with your industry. You only have ONE person. Not a team of people. To top it off, we had 3 BSA and all were within their first few months with Odoo. I wish I had a dollar for every time our first BSA said "I don't know." I will be escalating my fight with Odoo to receive a refund for some hours. For instance, we were charged for cancelling a weekly meeting that wasn't confirmed since I was literally in a foreign jungle with very spotty internet. Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no offsetting penalty against Odoo. We were charged many hours for slow work that I can now do myself in half the time! Use a third party company that specializes in your industry or is close to your location and can visit. The Odoo BSA Service Pack program is so poor that the company actually told me that "We don't guarantee the quality of our service." That should tell you all that you need to know about paying Odoo for implementation of your program.

Pros

There are so many apps/modules that can all be integrated. You can pick and choose which apps to start with and add more as you need or fee comfortable. Small or large businesses can successfully use Odoo.

Cons

Some things are a bit comlex for a small company with limited people to implement what we want. We are a CUSTOM PRODUCTS manufacturing company and there aren't as many resources to learn how to handle manufacturing custom products. Odoo would be great for building a house or an airplane. But I'm struggling to figure out how to have a good flow with 100 orders a day for custom rubber stamps, nameplates, signs and embroidery.

Alternatives Considered

QuickBooks Desktop and NetSuite

Reasons for Choosing Odoo

The software we switched from is a proprietary program from our small industry and is not listed above. While the software is great for manufacturing in our industry, everything else is not nearly as efficient or effective as what Odoo has. The accounting is especially poor. Reporting is even worse than poor!

Switched From

Postage $aver

Reasons for Switching to Odoo

QuickBooks couldn't handle some basic invoicing and shipping functions much to my surprise. NetSuite was incredibly much more expensive for much less capability.
Erica
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
1
Customer Support
1

1
Reviewed on 29/8/2024

Horrific experience for a small business

Horrific. I feel like they literally stole my money. Nobody could help me quickly without me paying insane amounts of money for them to just literally fix bugs in their system. I sent in an insane amount of help tickets given that I didn't really need the most advanced system in the world. If you are a small business and have only a small amount of tech experience, avoid Odoo like the plague. I cannot speak to how they might be with more advanced needs, but for me, it was genuinely the worst customer experience I have ever had.

Pros

They have a huge variety of apps to choose from and customize. You are able to adapt the software to your needs, however...do not expect to get adequate help or for their instructions to be up to date.

Cons

Almost everything. After purchasing and getting close to the opening of my business, I realized it was probably too complicated a software for me given that my needs as a one-man business are super low. However, I was fine with that - as long as things worked. And they did not. Their point of sale app repeated stopped working completely while my shop was open, and nobody could help me over the phone (even though it was urgent). I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code. Their sales team was incredibly uninformed when I initially signed up, and told me that I would be able to use my own IoT box without subscribing to the odoo IoT subscription. It became very apparent that this was not the case, fine, I paid for the IoT subscription - then as soon as I did, we realized that the reason we needed could be circumvented very easily. Not to mention, we couldn't connect it to our receipt printer to begin with, and their online instructions were about 10 years out of date. We have since switched to shopify and everything has worked SO smoothly. All I needed was a simple point of sale and inventory system, and Odoo oversold and dramatically underdelivered. My sales rep was on vacation and unable to help me when I opened my business. The large majority of my stress was caused by their system literally not working. My experience with them was a disaster and despite them completely misleading me about the IoT box integration, they refuse to reimburse me. This is apparently their policy, which to me, seems incredibly unethical. Don't sell me something I don't need when the salesperson is on vacation or refuses to talk to me. I cannot scream loud enough for you to avoid this if you are a small business.

Jonathan
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 23/8/2024

Great software that takes a while to prove its worth

Odoo's customer service has often been really responsive - this is not always the case with their partners..... choose carefully.

Pros

Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.

Cons

It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.

Reasons for Choosing Odoo

We required more functionality than any individual product could provide

Reasons for Switching to Odoo

Odoo provided wider functionality at a better price point than the others
Lionel
Lionel
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
2
Customer Support
4

4
Reviewed on 24/10/2024

Ultra Paretto Effect : 80% in a few minutes, 20 last in a few days ç

I had 2 experiences :

1) Helped a student to scaffold a blog => OK easy

2) I hoped to scaffold really quickly a simple WebShop for a Volley ball club, based on the free tiers offer.

Didn't want to manage it for them.

But I quickly understood thant couldn't manage the entire process without a long training.

You should provite "simplified worklfow".

Pros

Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs.

Response time of the web interface is really great, that convinced me to use it.

The feeling is good at first sight .. but ...

Cons

Then when you start to dig into the details, it's really hard to setup it.
Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible.
Setup is spread everywhere in different Apps.
You quickly need to dig really deep to understand the product.

Only "developer" oriented (I'm a developer)

Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Odoo

Wordpress was too slow. But it was easier to setup.

Reasons for Switching to Odoo

I expected the free tier to be enough for my use case. So Odoo was cheaper in this case.
Chris
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/7/2024

Great software - even better support and community

Great. We are replacing several different, un-connected systems with one system that integrates everything, and allows us to tailor each instance specifically to the needs of each of our businesses.

Pros

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered

NetSuite and ERPNext

Reasons for Choosing Odoo

Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Reasons for Switching to Odoo

Better support and customizations.
Jeff
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/8/2024

Amazing ERP/MRP system!

Overall, the Odoo system is incredible. No more paying for each additional module you need. It is all included. They offer a free version if you only need a single module... Who does that?

If you are in the market for a user-friendly ERP or MRP system, look no further.

Pros

Odoo is very user-friendly and the Odoo team is absolutely phenominal. The software is extremely customizable and offers a plethora of features out of the box.

Cons

The subscription fee is due upfront. This can be a little daunting if you are looking for a longer term.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing Odoo

Netsuite is overcomplicated and extremely overpriced. Their customer support leaves much to be desired.

Switched From

NetSuite

Reasons for Switching to Odoo

Quickbooks Advanced Online does not offer the Sales Order function like previous versions.
Mario Enrique
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 13/8/2024

Thank you [sensitive content hidden]

My overall experience with Odoo has been positive. I’m very happy with the results and progress we’ve made using the platform—it’s everything we wanted and even exceeds our expectations in some areas. However, there are times when the system can be a bit confusing and repetitive, which can slow down our workflow. Despite these occasional challenges, Odoo has been a valuable tool for our business, and we’re pleased with the direction we’re headed.

Pros

What I liked most about Odoo is the system's adaptability—it’s incredibly versatile and can be tailored to fit our specific needs. I also want to highlight the outstanding service we received from our consultant, [sensitive content hidden] He’s been extremely attentive and helpful throughout the entire process, making sure we get the most out of the platform.

Cons

What I liked least about Odoo is the way consulting hours are charged and accounted for. We’re concerned about being billed for time spent resolving issues that aren’t our fault, such as bugs or errors within Odoo itself. It would be more reassuring if there was a clearer distinction between time spent on genuine consulting and time spent addressing system-related problems.

Reasons for Choosing Odoo

we needed something more complete, that included more capabilities

Switched From

Bind ERP

Reasons for Switching to Odoo

because we think is a better fit for our needs and company size
brian
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/9/2024

support getting faster

I like most features but I do not like the hassle of the upgrade.

Pros

I am very happy with the work that [sensitive content hidden] completed for us. Very quick and easy steps to complete the task that I had created.

Cons

Normally the time it takes to get an answer is long this was quick. I just wish that ODOO could be more hands on and finish the task when they are in the program...

Alternatives Considered

WarehouseOS

Reasons for Choosing Odoo

ODOO seems to grow with you. what we need through studio or another app. also open source helps

Reasons for Switching to Odoo

open source and it seemed to have the ability to complete many of the tasks required.
Farheen
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 23/9/2024

Odoo - your first step into the ERP world

The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.

Pros

Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.

Cons

It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.

Alternatives Considered

Flectra

Reasons for Switching to Odoo

Easy of customization and expansion as the company or needs for modules grows.
Barbara
  • Industry: Public Safety
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/12/2024

So glad we moved to Odoo - no regrets.

I am very impressed with Odoo overall. It is an excellent program that is appropriate for the fast paced, intricate business environment of today's world.

Pros

The functionality and flexibility. I love the ability to duplicate an entry.

Cons

I would like to see the ability to move lines up & down while doing journal entries. I also would like to see the ability to use arrow keys to move around to the different lines and fields.

Alternatives Considered

NetSuite and Acumatica Cloud ERP

Reasons for Choosing Odoo

Their system was outdated and had not been improved much in many years.

Switched From

Sage 100

Reasons for Switching to Odoo

The functionality and the price; along with the implementation and training were superior.
Iya
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

must have for every business

great exprience with odoo, we invested lots of time in it and it paid off.

Pros

very easy to use, easy to understand, low learning curve.

Cons

so many pages, maybe a lot of requirements for customizations especially for some business processes which takes time.

Alternatives Considered

SAP Concur

Reasons for Switching to Odoo

All the business processes are already in one application.
Alex
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2024

Odoo- one system, many business processes

I was looking for a business solution primarily for accounting but when i found Odoo i saw the potential to start with accounting and then add modules over time. I started implementing in april 2023, with accounting. But 18 months later i have website, inventory, purchasing, payroll, employees, timesheets, employee expenses, document management, electronic signatures. Self implemented for my investment management small business. I recommend the system to anyone.

Pros

All in one solution, from website to logistics.

User Interface - easy, clean and straight forward

Value for money

Support is available if needed

Cons

Is not really a con… but it requires investment in your own time if implementing on your own. The scope of the system is wide.

Alternatives Considered

Sage 300cloud and QuickBooks Online

Reasons for Switching to Odoo

Functionality and cost and the ease of use
Todd
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

2
Reviewed on 4/7/2024

Terrible experience with Odoo and locked into 3 year contract

The implementation process is terrible, and Odoo being newer and less used in the US means their support and staff really do not know much about the system. You are paying them to learn with you, and there is no way to talk to the people that might know the system. It seems all of their developers are overseas, so timing is a real issue. We were told our implementation would be complete by the end of January, and we are in July now and still none of out inventory stays in sync on any of out platforms.(Amazon, eBay and WooCommerce). No one at Odoo can figure out why. One of the support techs told me they do not know much about setting up eBay and showed me what they found about it when the googled the issue. Not very comforting. We have been overselling on our platforms, and that is a very bad thing as am Amazon and eBay seller. We can't get them to prioritize us and get the issues resolved. We were told by our sales consultant and his manager that we would be getting a refund of 100% of the implementation costs, and we have this in email from them. We have still not received this and it is 3 months later. They will no longer even respond to questions about the refund. We are locked into a 3 year, very expensive contract with no hope at this point that the system will ever work for us. We are at the point where we fell we are just going to need to leave Odoo for a new system and it will be a huge loss and almost a year of lost time and resources. They absolutely do not care about their customers.

Pros

We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.

Cons

Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.

Alternatives Considered

Fishbowl

Reasons for Choosing Odoo

The main reason was the cost of Netsuite. Odoo is considerable less expensive.

Switched From

NetSuite

Reasons for Switching to Odoo

It seemed that Odoo had all of the options we were looking for and they would be the best solution.
April
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 6/8/2024

DO NOT USE ODOO!

I wish I had only signed up to pay monthly, but my "account manager" convinced me that signing up for a year and adding all the users upfront would be cheaper. I started with using the platform to replace QuickBooks. I paid for a two-hour support session with my rep, and during the call, he had to look up or ask somebody else for the answers to my questions on how to do something. By the end of the call, he had not answered how to enter beginning balances. It is a basic function of accounting software, but he didn’t know and said he would get back to me. Here we are three months later, and he hasn't gotten back to me. There were other outstanding items I needed answers to, but he hasn't responded to any of my emails. I emailed him asking for a phone call, but I got ghosted. I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it. I run a business, and waiting three weeks for that is just unacceptable. Getting no response from my "Account Manager" is unacceptable. Clearly, he's got the wrong title because he manages nothing! He can't even do his job.
So, now, this gets worse. I asked for a refund because the platform is unusable to me. Guess what? I won't be getting one. Why, you ask? Because the company is based in Belgium and I am in the States. Seriously, that's the reason they gave me. WHAT THE HECK?
I've now switched to Zoho and can't be happier! Please consider my experience and try something else instead!

Pros

I like that there are many apps in one platform.

Cons

The applications are not user-friendly! I'm good at learning software, but this one is foreign and complicated. The customer service is HORRIBLE!

Shane
  • Industry: Glass, Ceramics & Concrete
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Odoo and Francisco make Odoo GREAT!

Our experience has been great! We have a fantastic implementation expert [sensitive content hidden] who has done a noble job learning our processes so that he can tailor-fit Odoo to our corporation. His service has been excellent. Which makes our experience with this ERP all the better!

Pros

Our company likes Odoo because it offers app-based modules that are easy to use. The entire software is capable of streamlining our processes and provides real-time data to all facets of our corporation. We also really like our implementation expert, [sensitive content hidden]. He makes Odoo great!

Cons

The learning curve for implementing an any ERP can be extensive; Odoo isn't necessarily more difficult to implement and may, in fact, be easier to implement than other ERPs. If I had to choose a negative about Odoo - it would be that if you build a sandbox database and choose to go live with that same database, many of the items, transactions, records, logs, etc. cannot be deleted/cleared from the sandbox database.

Alternatives Considered

Acumatica Cloud ERP

Reasons for Switching to Odoo

Our parent company choose Odoo for us, likely b/c of lower price point.
Arthur
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 23/8/2024

Great support helping me understand mail flow configurations within Odoo

Until now it has been super great and really helping me build my business platform. I still have lots to learn, but Apps and Configurations are simpel and intuitive

Pros

Technician [sensitive content hidden] informed me the correct actions to take and help docs links to help understand inner workings and resolve my issues in first try

Cons

Initial response to begin resolution. It was after i had asked for feedback after 24 hrs of ticket submission

Alternatives Considered

WordPress and HostGator

Reasons for Choosing Odoo

Former website must be designed in WordPress and i am not a website developer. With Odoo's Website app, i was able to design, create and publish my website and i am happy and impressed with how good it looks. Haven't gone live yet, as i need to tweak and perfect layout, functionality and content. Plan to launch within a week, can't wait!!!

Switched From

HostGator

Reasons for Switching to Odoo

Incredible ease of use and possibilities, also with other apps. So much, it is a little intimidating, but i will continue to explore and integrate/use more apps, as i go along, even replacing other paid apps
1,218 reviews

Related categories