About Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with 100+ third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.
Aircall Software - Phone Solution
Aircall Software - Call Analytics
Aircall Software - IVR
Aircall Software - Call Routing & Integrations
Aircall video
Aircall Software - Phone Solution - thumbnail
Aircall Software - Call Analytics - thumbnail
Aircall Software - IVR - thumbnail
Aircall Software - Call Routing & Integrations - thumbnail

Aircall pricing

Aircall does not have a free version but does offer a free trial. Aircall paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Aircall

Aircall Reviews

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.5
Customer Support
4.1
5 reviews of 425 View all reviews
Ram
Ram
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 4/10/2022

Aircall - One of the best VOIP dialers in the market now

We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.

Pros

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

Cons

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Response from Aircall

Hi Ram,

Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further.

Best,
Leslie from Aircall

Replied 21/10/2022
Alex
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2020

Overall amazing!

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alternatives Considered

CallTools , Zoiper and Ruby Receptionists

Reasons for Choosing Aircall

Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.

Switched From

CallTools

Reasons for Switching to Aircall

Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.
James Edward
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 7/6/2024

AirCall Review

Pros

Great tool with amazing UX. Easy to roll out to the org.

Cons

The dashboard and data functions are all added extras. Upfront cost is not real.

Allen
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 2/8/2017

If you like a tons of bugs, features randomly removed, and terrible customer service that...

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning.

I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said.

Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back.

I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed.

This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year.

Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you!

I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Nathalie
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 15/4/2024

Aircall does everything!

Pros

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Cons

I can't think of anything negative about Aircall.

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