About Aircall

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with 100+ third-party applications such as Salesforce, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.
Aircall Software - Aircall activity feed
Aircall Software - Aircall dashboard
Aircall Software - Aircall statistics
Aircall Software - Aircall analytics
Aircall video
Aircall Software - Aircall activity feed - thumbnail
Aircall Software - Aircall dashboard - thumbnail
Aircall Software - Aircall statistics - thumbnail
Aircall Software - Aircall analytics - thumbnail

Aircall pricing

Aircall does not have a free version but does offer a free trial. Aircall paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

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Aircall Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.5
Customer Support
4.2
5 reviews of 308 View all reviews
Jisselle
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 6/6/2022

I love AirCall, been using it for over four years now!

I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Pros

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Cons

I have no complaints, it's the best VOIP service I've used.

Response from Aircall

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

Replied 7/6/2022
Alexandre
  • Industry: Luxury Goods & Jewelry
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 2/5/2021

Easy to use

Pros

Hi,
My team and I are using daily the softwre Aircall to manage our customers calls and requests.
Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

Cons

Not so much :) The price of the soft is probably to high for very small and small companies.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Aircall

Some of our collaborators already know how to use Aircall.
Nessim
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/9/2022

Great Tool for VoIP

Pros

- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success

Cons

Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Response from Aircall

Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

Replied 21/9/2022
ingrid
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

3
Reviewed on 8/9/2022

Aircall

It is easier and quicker to use, fairly efficient, a bit confusing when using with Gorgias as seems to make multiple tickets. sound quality isn't great.

Pros

I love that it tells you what timezone the person you are about to call is in, and what time it is there.
The app interface is easy to use, it is much simpler than others I have used. with less button to press to get places, and everything in one place.

Cons

the quality of the calls is not great. I'd say the calls are crackly at some point in a call most of the time, and gets to the point that I have to hang up and re-call a person frequently

Response from Aircall

Hi Ingrid,

Thank you for taking the time to share your Aircall experience with us! We're delighted to hear you are enjoying some of our favorite features. Regarding quality, we want to ensure you have the best set-up! In case helpful, I'm sharing a link to a guide below on our Network Requirements and Recommendations. Please don't hesitate to reach out to our Customer Care Team for additional technical assistance via support.aircall.io.

(help.aircall.io/en/articles/3819471-network-requirements-and-recommendations)

Best,
Leslie from Aircall

Replied 16/9/2022
Karan
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 31/8/2022

Aircall has saved us an insane amount of time handling customer calls!

Great platform to use if you have an in-house sales team selling & interacting with customers across the globe.

Pros

The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform.
Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities.

The CRM integrations provided are top-notch and save a lot of time for every user.

Cons

The pricing is on the higher side compared to the rest of the tools that offer similar features.
The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement.

Response from Aircall

Hi Karan, thank you so much for your review! We're glad you're enjoying our notes, recording, and CRM sync features. Our mobile app will only get better as we have some of our best developers working hard on improvement projects as we speak! If you see room for improvement, please don't hesitate to let your account manager know. Cheers! - Max from Aircall

Replied 8/9/2022

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