About Aircall
Aircall pricing
Aircall does not have a free version but does offer a free trial. Aircall paid version starts at US$40.00/month.
Alternatives to Aircall
Aircall Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
One of the best
I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget
Pros
It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.
Cons
Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.
Response from Aircall
Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Aircall is the easiest system as well as the best value for money.
Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.
Pros
What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.
Cons
The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.
Reasons for Choosing Aircall
Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick.Switched From
CloudCallReasons for Switching to Aircall
A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.Response from Aircall
Hi Daniel,
Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams.
Best,
Leslie from Aircall
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Easy to use
Pros
The possibility to set availability hours
Cons
There is nothing noticeably negative in my everyday use.
Response from Aircall
Hi Guillaume, thanks so much for your feedback. We're delighted to hear how easy you've found Aircall. 💚 Should you ever need assistance, please feel free to reach out and our teams will be happy to help! Cheers - Anthony from Aircall
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Not a fan.
We are very disappointed overall.
Pros
I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.
Cons
I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.
Response from Aircall
Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Great Experience of using Aircall
My overall experience with Aircall has been great. The setup is simple, the user interface is intuitive, and the customer support is excellent. There are a lot of powerful features that can be used to customize and personalize the user experience. It has allowed us to transition our entire phone system to Aircall and become more organized and efficient. The integration process with our other software and platforms was seamless. I would highly recommend Aircall to anyone looking for an easy-to-use and powerful phone system.
Pros
I found Aircall to be a very useful and convenient tool that made it easy to stay connected with my customers. The interface was simple to navigate and I was able to forward calls to teammates right away. The customer service was great and I always had a helpful representative before and after each call. What I like the most about Aircall is that I felt it was reliable and easily accessible from any device.
Cons
What I liked the least is that some of the features, such as call transcription and call recording, are not available with its basic plan.
Response from Aircall
Hi Nikhil, thank you for taking the time to share your feedback with us. We're glad that you have found our tool to be easy to use and are enjoying working with our team! It sounds like you have already downloaded our mobile app, as well. Did you know that we have both an Android and iOS version? This way, no matter the device your teammates use, they'll be able to stay connected!
In regard to your concerns, I have a couple of answers for you. Call recording should be available to customers on any Aircall plan. An Aircall admin just might need to enable this feature for you. Here's how to do just that: https://help.aircall.io/en/articles/5658190-activating-the-call-recording-feature. We are working on transcription features right now, so this feature will soon be available as well. We hope this helps! - Max from Aircall
