Housecall Pro

Pros

keeping appointments with my patients has really seen an increment of about 20 percent compare to the last two year. which has helped improve my time managment

Cons

Knowing how the understand the usage of how the plumbing option works becauses this a been quite demanding for me.

Pros

Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options.

Cons

Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better).

Alternatives Considered

Reasons for Choosing Housecall Pro

Switched From

Reasons for Switching to Housecall Pro

Pros

The ease of scheduling in the program and the ability to customize

Cons

Pricing wise it is too
Much for our company

Alternatives Considered

Reasons for Choosing Housecall Pro

Switched From

Reasons for Switching to Housecall Pro

Pros

It was very customer friendly. It made us look professional.

Cons

It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver.

Alternatives Considered

Reasons for Switching to Housecall Pro

Pros

It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use!

Cons

It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app.

Pros

The software is a very capable option, and is my second choice. It has many excellent features.

Cons

Man only thing is 3D showing. That is a must for all apps

Pros

Able to enter important information to help office and field techs alike

Cons

Time sheets, needs more choices. PTO, breaks etc
While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice

Pros

Easy access the ability to sign people up into later payments for your business

Cons

I love everything about house call pro especially the owners GREAT people !

Pros

The payment process was great I was able to make good
Money

Cons

Nothing to not like everything was clear cut and they even call to help you

Pros

I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do

Cons

They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me

Pros

Housecall Pro is great for being able to see the whole schedule and be able to dispatch jobs with no issues. I also enjoy the invoice feature that allows you to be able to take payment via the software.

Cons

When you are booking a job on Housecall Pro it does take a bit longer with multiple pages.

Pros

auto populated address in customer window

Cons

every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game

Pros

It’s intuitive design and layout are easy on the eyes and pretty self explanatory

Cons

Spam with phone calls from a salesman every day until he subscribe to their service

Pros

what makes housecall pro standout is the customer management with invoicing,date and time of service needed

Cons

there are times the app would freeze up preventing me from obtaining valuable customer information

Pros

Everything !!!

Cons

No P. O. ‘S !!!

Pros

It was useful, but later they made big mistake!

Cons

Nothing. It’s not interesting application

Pros

Nothing at all they are not professional and there customer support sucks.

Cons

Everything. I did not like them at all 0% rating.

Pros

Housecall Pro is very easy to use and set up. Most of the functionality can be done with a mobile phone. Very customizable and well designed.

Cons

Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read

Alternatives Considered

Reasons for Switching to Housecall Pro

Pros

the fee is very affordable, and it's value for your money.

Cons

the chat bubble option is just there for aesthetics. they take forever to assist if at all.

Pros

This is best suited to very small to medium to large companies that provide HVAC repairs/services to customers. It has all the tools you need to Schedule, assign, dispatch, and notify customers among others.

Cons

The accounting module takes some get used to and to setup the initial data in the software can be made easier.

Pros

Helps keep my at home client visits separate from my other scheduling platforms

Cons

I'd enjoy if the platform could be more easily integrated with my other scheduling software

Pros

I like everything about Housecall Pro diversified options.

Cons

I like everything about Housecall Pro diversified options.

Pros

The ability to track and manage my schedule from anywhere, thanks to the mobile app, has been a game-changer. Cant reccommend enough

Cons

I'd appreciate more in depth reporting to gain insights into appointment data, such as appointment durations

Pros

It has good features like Job Scheduling with a GPS tracking system, payment processing, automated receipts and invoice etc.

Cons

There is no chance to use HCP to create contacts that are legally binding.

Pros

The integrated system connecting employees with customers

Cons

needed more than the two-week trial to navigate everything.

Pros

I did not find any pros with it. At least nothing that I couldn't get from some other service.

Cons

I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out.

Pros

The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.

Cons

The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.

Pros

Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.

Cons

HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days

Pros

The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.

Cons

So far, the only thing I don't like is that I didn't hear about it sooner!

Alternatives Considered

Pros

not much anymore. It used to be good, but they keep trying to add thing and nothing works right

Cons

I hate that they never take responsibility. If you get to talk to someone, they act like you are wasting their time

Pros

how it keeps all your jobs lined out for you

Cons

the way it would connect to quick books

Pros

The billing systems makes it easy to see who has paid and who is past due.

Cons

The don't like the credit card fees to accept payments

Pros

The way it helps managing personal and keeping track of them.

Cons

Some of the features are not needed. Other than that okay.

Pros

The sneaky sales teams ability to snatch dollars from
My account .

Cons

The sneaky sales tactics by their team.

Alternatives Considered

Reasons for Switching to Housecall Pro

Pros

Housecall Pro has incredible billing procedures that maintains accountability.

Cons

Housecall Pro is ideal and fruitful in managing payments.

Pros

I didn't like anything, it's a terrible company

Cons

has the worst customer service the worst staff i have ever seen they are never there to help their customers

Pros

It was okay software, not great. It sort of worked but seemed expensive for What you got

Cons

After declining to keep the free trial they took over a week to cancel so I got charged. Complained that I gave them over a week to cancel and they refunded me but because I'm not in the USA it was less $10 because exchange rate movement. Since I've canceled they have phoned me multiple times each time I ask them to stop calling me and they don't respect it and call back.

Pros

Nothing the whole experiences has been horrible. I was promised so much and got so little.

Cons

After all this mess I should have just stayed with Quickbooks. Now I'm stuck with housecall.

Alternatives Considered

Reasons for Switching to Housecall Pro

Pros

They have good sales people who do not know the limitations of what they are selling.

Cons

They did not perform and waisted a lot of our time trying to make it work with our needs and did not offer to refund our money when they could not perform as they claimed they could during the sale!!

Pros

For the most part the base program is really good. Jobs, Estimates, Scheduling, etc. However,...

Cons

The payroll is so full of bugs it needs several cans of Raid to try to wrangle some of then into the corral. The whole money section is full of blue pigs. I can't even corral those hogs for nothin. And the reports leave a lot to be desired as well. Frustrated...

Pros

Feel like this product was designed just for us.

Cons

A little challenging to implement at first.

Pros

At this point nothing. I do not like any company or person withholding money that belongs to me.

Cons

After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.

Pros

The ease of integration that it brings by combing so many of my company's needs to one platform

Cons

The pricing is a little iffy but it is everything I need in one so I guess it may be worth it

Pros

Use to be good, never great, but some how for a small business help.

Cons

worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them.

Pros

The software is very easy to use and it allows that's to customize each order specifically to the house is going to

Cons

The only time I can say about it is I wish there was more to do with that

Pros

The scheduling and invoicing features are a game-changer for me.

Cons

I wish the mobile app had more customization options for my business needs.

Pros

The constant flow of information from scheduling the customer to closing the job.

Cons

That my technicians try to attach pictures in the app and it is a hit or miss situation.

Pros

I used to work with Housecall Pro before, decent product.

Cons

3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.

Alternatives Considered

Pros

Comprehensive and easy to implement. Our employees like being able to see the schedule and their ability to log in their daily hours for payroll.

Cons

The interface with QuickBooks can be quirky depending on the customers payment method.

Pros

Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.

Cons

Nothing to dislike here! Housecall Pro is an excellent software program.