About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments. The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available. This solution is available across the U.S. and Canada.
Housecall Pro Software - Easy to Use
Housecall Pro Software - Schedule and Dispatch
Housecall Pro Software - More Customer Reviews
Housecall Pro Software - Text with Customers
Housecall Pro Software - Integrated Payments
Housecall Pro Software - Web, Mobile, Tablet
Housecall Pro video
Housecall Pro Software - Easy to Use - thumbnail
Housecall Pro Software - Schedule and Dispatch - thumbnail
Housecall Pro Software - More Customer Reviews - thumbnail
Housecall Pro Software - Text with Customers - thumbnail
Housecall Pro Software - Integrated Payments - thumbnail

Housecall Pro pricing

Housecall Pro has a free version and offers a free trial. Housecall Pro paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Pricing Details:
BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support ESSENTIALS+ PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking MAX PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager
Free Version:
Yes
Free trial:
Yes

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Housecall Pro Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,540 View all reviews
Paul M. Paul M.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/3/2020

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Pros

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Switching to Housecall Pro

A friend of mine who opened an HVAC company the same time I opened my company sold me on the idea of sharing leads through the software. I went for a test drive the first month and was sold after interacting with the customer support team. OMG everyone is awesome! If Chick-Fila and Home Depot had a baby. Stellar Customer Service Model...
Rosemary P. Rosemary P.
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2021

HouseCall Pro

Overall, this software has benefited our company a lot over the past year and a half. We now are able to keep better track of our customers and that alone has increased our customer service.

Pros

This software is very easy to integrate from previous software or even just from an excel sheet. It has the majority of features we are looking for in an HVAC CSM system, including; dispatch, scheduling, gps tracking, time tracking, reoccurring appts, service plans, etc.

Cons

There are only a few features we would love to see added to this software to make it 100% for us, however, none are a breaking point for us to use other software. First, we would love to be able to have inventory tracking. If our techs use a part, it would be nice if it would deduct from an inventory so we can just order what has been used. Instead, we have to do inventory once a week which cuts down on production time. Second, we would love a job routing feature. Currently, we have to look at each appt to see where each tech is scheduled to be, to figure out where to schedule potential clients. It becomes too time consuming for a customer waiting for us to determine where to put them while on the phone, so we end up scheduling and sometimes our guys are making zig zags through town or looping because we service multiple cities.

Alternatives Considered

ServiceTitan

Reasons for Choosing Housecall Pro

We made the switch because we needed automated billing, reoccurring appts, and scheduling with dispatching.

Reasons for Switching to Housecall Pro

HCP was chosen over Service Titan because it was cheaper and had almost all the same features. Although Service Titan has more features, I felt HCP had integrated features already for HVAC which we never knew we would love until using the software. We are a small business in a growing phase and love that HCP grows with your company.
Joe T. Joe T.
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/7/2021

Worst Business Software I have ever used

Horrible, expensive and a waste of time

Pros

Nothing. It's horrible software
All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work

Cons

Everything. It's horrible software
All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work

Alternatives Considered

Jobber and ServiceTitan

Reasons for Choosing Housecall Pro

Soho is great and house all sucks

Switched From

Zoho Desk

Reasons for Switching to Housecall Pro

Better features. (But none of them actually work)
Chad P. Chad P.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/7/2021

Love this software

Love it. Used it before and got my new employer to use it because how great it is.

Pros

Had almost all the features of much more expensive products I have used in the past.

Cons

Wish it showed side by side pricing of discounts to show savings on a line by line basis, rather than just at the bottom.

Alternatives Considered

ServiceTitan

Reasons for Choosing Housecall Pro

Started me own company and ran for a year and a half. Closed it due to a move. But previous to that, used Service Titan with an old job. Liked it, but way to expensive. So I tried HCP and loved it. Now convinced my new boss to use it because how great it is.

Switched From

ServiceTitan

Reasons for Switching to Housecall Pro

Price and featured. I had wants and needs. This had all the needs and most of the wants
Whitney P. Whitney P.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/5/2021

Excellent Service Industry Software

More than positive! It has streamlined our business and provided a better experience for our customers.

Pros

The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro. This is our first go at a digital software and they have been excellent to work with in getting us a set up specific to our needs as a company. We like that it encompasses a review component as well as real time data for our office staff to see where our technicians are at on their schedule. The online community Facebook page has been a tremendous help in hearing how other companies are working through issues as business information in general.

Cons

There have been times where chatting into the blue bubble yields less than timely feedback for important things we need to get sorted out in the office. The Facebook group is helpful in me searching to find a work around or solution while I wait to hear back from the blue bubble. I understand why there is no direct phone contact for immediate issues, but it would be nice in dire times to be able to immediately get a person on the phone.

Alternatives Considered

Service Fusion and ServiceTitan

Reasons for Choosing Housecall Pro

Ease of use. Product support.

Switched From

Service Fusion

Reasons for Switching to Housecall Pro

Community of support. Ease of use. The collectiveness of what is offered at the given price point.

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