Housecall Pro - Reviews page 2

Pros

The scheduling and invoicing features are a game-changer for me.

Cons

I wish the mobile app had more customization options for my business needs.

Pros

It took less than thirty minutes to incorporate the software with my business. The software has many resourceful features for my business. Invoicing is a breeze and customers can pay directly from the link sent to their email.

Cons

Integration was easy and I did not run into any problems with this software.

Pros

I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do

Cons

They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me

Pros

what makes housecall pro standout is the customer management with invoicing,date and time of service needed

Cons

there are times the app would freeze up preventing me from obtaining valuable customer information

Pros

It’s intuitive design and layout are easy on the eyes and pretty self explanatory

Cons

Spam with phone calls from a salesman every day until he subscribe to their service

Pros

It's super user friendly and easy to adjust to.

Cons

I don't like the app, I prefer using this on a desktop but that is just user preference.

Pros

I like how easy it is to get customer service rep.

Cons

I don't like that I cannot make changes.

Pros

Housecall Pro has a successful integration within our QuickBooks Platform where we can communicate with customers regarding payment, invoicing, and scheduling matters.

Cons

Least likeable feature is tailored around is its lack of ability to add customizable features around invoicing and reporting needs.

Pros

Use to be good, never great, but some how for a small business help.

Cons

worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them.

Pros

we haven't find the house all pro software that user friend

Cons

House Call Pro doesn't seem worth the risk

Pros

scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.

Cons

it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.

Pros

The constant flow of information from scheduling the customer to closing the job.

Cons

That my technicians try to attach pictures in the app and it is a hit or miss situation.

Pros

Ease of scheduling and field staff accessibility.

Cons

Reporting, billing, quickbooks connection.

Pros

Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.

Cons

Nothing to dislike here! Housecall Pro is an excellent software program.

Pros

The app is very easy to use. It is quite intuitive and makes tasks easier to manage.

Cons

This app is geared toward businesses that are in a specific niche. Like Handyman services and the like but for my business it was not a good fit.

Pros

Housecall Pro stands out as a robust business management solution for home service professionals

Cons

However, users may find the cost relatively high depending on their business needs

Pros

the fee is very affordable, and it's value for your money.

Cons

the chat bubble option is just there for aesthetics. they take forever to assist if at all.

Pros

I like this platform because with just a few clicks, I can schedule appointments, send reminders to my clients, generate invoices and receive payments.

Cons

One of the areas where I think they can improve is the customization of the forms and templates. Although there is a good selection available, I would like more customization options.

Pros

Simplified management of appointments, invoices and payments for home service companies.

Cons

Relatively high monthly cost, depending on company size

Pros

I love how I can easily schedule appointments with my clients and keep track of my work and know exactly where I am on my schedule.

Cons

Conversely, I would like them to have more customization options in terms of the appearance of the generated documents and forms, such as invoices and contracts.

Pros

I like everything about Housecall Pro diversified options.

Cons

I like everything about Housecall Pro diversified options.

Pros

Housecall Pro organised everything easily. It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor. In it, someone is always available for help.

Cons

Housecall Pro has no major downfall in it. If go through it in deep so mobile bugs collect my interest in it. but if ignore only that thing so it was the bucket of the facility which is easily understood by my staff members.

Pros

It is helping us in assigning techs to the HVAC service calls as per priority. The software has great tools to close work orders on time.

Cons

The reporting, report generation, and accounting sections can be enhanced otherwise all other functions are good.

Pros

This is best suited to very small to medium to large companies that provide HVAC repairs/services to customers. It has all the tools you need to Schedule, assign, dispatch, and notify customers among others.

Cons

The accounting module takes some get used to and to setup the initial data in the software can be made easier.

Pros

Housecall Pro is very easy to use and set up. Most of the functionality can be done with a mobile phone. Very customizable and well designed.

Cons

Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read

Alternatives Considered

GorillaDesk

Reasons for Switching to Housecall Pro

We got the most functionality for the money

Pros

I didn't like anything about the company

Cons

They lied to me to get my business by promising a gift card

Pros

Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended!

Cons

Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile.

Pros

The integrated system connecting employees with customers

Cons

needed more than the two-week trial to navigate everything.

Pros

Customer service was about the only thing good about household pro that I could find within the time frame I used it.

Cons

Where to start? This service was very much pushed on me by these sales rep for the company already even though I was looking at purchasing it and using it myself without it being sold to me after all of the harassing calls and emails spam calls before purchasing or trying a trial I was almost annoyed with it before even starting. My husband and I were looking to streamline his business because he has a lot of different aspects that need to be rolled into one and him and I alone we're not able to do it just ourselves especially when so many questions come in before they turn into customers and after his jobs are done the invoicing and payment issues that we had could have been easily solved with this program but it was just too complicated and pushy on the customers that we did have and even new customers we could have had even with this service we chose to go another route and do not use it anymore just too much and not very simple to somebody who is new to trying to streamline several different aspects of a construction contracting business into one smooth sailing system!:(

Pros

It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.

Cons

It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.

Pros

It has good features like Job Scheduling with a GPS tracking system, payment processing, automated receipts and invoice etc.

Cons

There is no chance to use HCP to create contacts that are legally binding.

Pros

Everything you need help with all these questions they’re always there to help you

Cons

P there is no I don’t have any cons for this company

Pros

Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect!

Cons

There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet.

Pros

Fantastic product I used everyday when I was a contractor. Must have for the small pro

Cons

QuickBooks Integration was a little quirky

Pros

Service companies may more easily manage their operations thanks to Housecall Pro's ability to streamline their workflow, from setting up appointments and dispatching specialists to billing and taking payments.

Cons

In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.

Pros

Ease of use and the ability to rely on it continuously

Cons

Some of the new updates are a bit unclear

Pros

I didn't like anything about Housepro because I signed up to use the app because I read it helps people earn extra income . I signed up on the app giving them imy mportant information just for them to tell. Me they don't have anything listed in my area

Cons

I least liked it false advertises job opportunity in the area I reside in

Pros

We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.

Cons

Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!

Pros

good for new company that wants to go paperless.

Cons

HCP the company is moving towards marketing. The pro clients are no longer the target clients. The pros are now the "Product" and the new target audience are warrantee companies. There is no way to quickly search for jobs and clients from the main page using key word. Things that make sense on a google platform are nixed in the HCP board room.And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a copy of what they get. Therefore, there is no traceability compliance. When an invoice is created and sent the job is not locked up and can be edited after the client is billed out. The office will never see what the client gets sent and HCP can not dig it up for you. Emails are lost after 7 days I'm told.

Pros

Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling, and easy invoice creation. The platform is also user-friendly, making it easy for service providers to manage their appointments, billing, and invoicing.

Cons

Some users may find Housecall Pro to be a bit pricey compared to other similar services. Additionally, some users may find the platform to be a bit limited in terms of customizability, as some features and services may not be available in all regions. Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily.

Pros

I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features.

Cons

-the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky.

Pros

When onboarding a new employee this system is very easy to figure out both in the field and the office.

Cons

I like to see a clean schedule. It's tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most.

Pros

HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions

Cons

Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience.

Pros

Housecall Pro was a great help to our business. It helped systemize and digitize our service based business. It allowed us to dispatch our team members seamlessly, schedule our services and work them into our calendar easily. We were able to keep our customers organized and keep up on our billing and invoicing. The software was easy to learn and use and mobile friendly which meant our whole crew could use it on the go.

Cons

There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares. The pricing was also a factor that caused us to switch.

Pros

It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app

Cons

The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion.
Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job.

Alternatives Considered

Jobber

Reasons for Choosing Housecall Pro

Jobber was lacking some features that HCP had. Jobber also had some good features that HCP does not. In the end, the pros outweighed the cons and we made the switch.

Switched From

Jobber

Pros

Our technicians are able to clearly see where they need to go and get information about the job before they even arrive. We are also able to convey things from dispatch that empower the technicians before they even get in the homeowner's driveway. The ease of invoicing and creating a price book has increased our profitability. We have found customers are paying much quicker when we send the invoices out immediately upon job completion.

Cons

There aren't many cons. I do wish there was a better integration for service agreements. Industry standard agreements are annual and offer a discount on services for the duration of the service year. If there was a way to have that all integrated and automated it would be nice.

Alternatives Considered

Dubsado, Jobber and Wave

Pros

Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field).

Cons

CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service.

Pros

Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has saved us countless hours and made us a more profitable company. Great support

Cons

There are a few minor hiccups, but they can be easily worked around until the software team makes adjustments to eliminate them.

Alternatives Considered

Jobber and Salesforce Sales Cloud

Reasons for Choosing Housecall Pro

Inefficiency and loss of customers due to scheduling issues.

Switched From

QuickBooks Desktop and Google Calendar

Reasons for Switching to Housecall Pro

Functionality, presentation and price

Pros

What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up.

Cons

What I liked least is that when the system breaks down it destabilizes, until its reactivation.

Pros

I love HouseCall Pro because it seems to be a one-stop-shop for management. It has the capability to add your Quickbooks which takes care of your taxes; Gusto for Payroll and many other for other required business activities. I am still learning all the additionally features.

Cons

I dislike the fact that once you create an Estimate and send to client it does not allow for the client to pay a deposit; despite the Estimate having the request for a deposit. Once Estimate is approved, the administrator has to manually convert the Estimate to Job (Copy to Job) then; the administrator must include a "new" deposit request on the Invoice since the request from the Estimate is not even automatically converted. This seems to be backward and retarded of the developers given the additionally impressive features of the software.