About Grasshopper











Grasshopper pricing
Grasshopper does not have a free version but does offer a free trial. Grasshopper paid version starts at US$14.00/year.
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- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
A Solid Tool
Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk
Pros
I loved how easy it was to set up new extensions with Grasshopper.
Cons
Recording messages was challenging at times because the first word or two would be cut off during playback.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great VoIP System
Overall, I have enjoyed our time with Grasshopper.
Pros
I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.
Cons
I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Not Worth it
I used this app so that I could continue using my personal phone, and this would provide me an additional line. The calls are supposed to come up as grasshopper calls. They didn't always. Sometimes the calls wouldn't ring on my phone and show up on the app later as a missed call. I lost potential clients due to this. Frustrating experience as I'd connected with support and they told me it was a setting issue and they'd corrected it. It continued to happen after the fact. No refund. When I cancelled 10 days into the monthly cycle they wouldn't offer me a pro-rated refund on the days not used, but stated they would have to cancel on that very day. I had to fight to get the refund for the remaining 20 days I would not have the service.
Pros
I like the that you can track calls, voicemails, etc on the app.
Cons
The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data.

- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Costly, But Lots of Features
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones.
Pros
I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost.
Cons
There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.
Reasons for Switching to Grasshopper
We chose Grasshopper over the alternatives primarily because of their added features.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Grasshopper good for small business
I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada.
Pros
Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.
Cons
It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.
Alternatives Considered
DialpadReasons for Switching to Grasshopper
I research features for both companies and Grasshopper came up on top. It was a little better bang for my buck.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my...
Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is)
Pros
It was cheap, like really really low cost compared to competitors
Cons
Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)
Alternatives Considered
AircallReasons for Switching to Grasshopper
I switched from Grasshopper to AirCall, they provide a fantastic feature rich product with very deep CRM integrations and helpful support staff. Quite literally I am only writing this review because I had such a poor experience with Grasshopper in the last few years (and especially since deciding to switch carriers). I do not recommend Grasshopper, even if the price is right, right now. If you out grow them, be warned, you may lose your phone numbers.- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Terrible service, run far far away!
Terrible. I wish I had not signed up. Unfortunatley I was conned into picking the year subscription, so big loss of $$. If you really want to try for yourself, DO NOT pick the year subscription. Only throw your money away for a month or 2.
Pros
Only pro is it was fairly quick and easy to get started. Phone calls work okay.
Cons
TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes.
Alternatives Considered
Google VoiceReasons for Switching to Grasshopper
Grasshopper was the cheapest option I think. Big mistake. You get what you pay for.- Industry: Human Resources
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Very Basic; Room for Improvement
Pros
Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose.
Cons
One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that.
Alternatives Considered
GoTo ConnectReasons for Switching to Grasshopper
Chose Grasshopper because of the offered price at the time of service activation.- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Expensive service
Smallest package is $30 a month. You must pay the year upfront in full.
Didnt use it for 1.5 yrs. Called to cancel and they refuse to give credit back for last 6 months. Found my cell service proveds secondary number for only $10 a month. No long term commitment. I would not suggest anyone use this company. Delays in connecting to incoming calls, costly compared to other options.
Pros
I never really used it. I wasnt comfortable with the way it worked so I never used it.
Cons
Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Terrible Experience
Terrible experience, after selecting my number and using it for company marketing, Grasshopper was not able to accept my payment in no way, I called numerous times the customer services, tech support and billing that happens to be the same person and could not help me. Their answer was thta for internal reason they could not sell me the number period. This was after I ordered 4000+ flyers with the 1800 number from them. They intentionally gave my company losses, without taking any responsability.
Pros
At the beginning the set up seems very easy and customer friendly
Cons
They sell numbers that they dont own and after the free trial customers are not able to buy the number they have been using for 7 days
- Industry: Architecture & Planning
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Very functional and easy to handle
Pros
it has some very functional and desired features that are very useful and easy to use
Cons
i have found that the interface is non intuitive and took some time to get used to
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for...
We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service.
Pros
It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers.
Cons
The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Professional and affordable phone system for small businesses
Pros
It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.
Cons
None that I can think of it. This system is rather efficient and doing everything we need as a small business.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why Invest in PBX Hardware?
We've used Grasshopper for years and dollar for dollar it has been a great investment.
Pros
Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical.
The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.
Cons
It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Grasshopper is great for personal or business use.
Great. I would pay for it if I ran a business.
Pros
I loved this app for the free trial and if I utilized it more often, I would buy it. It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.
Cons
It does cost a bit monthly if i remember but worth it for business and maybe for some personal use.
- Used Daily for 2+ years
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Review Source
Works okay, but is sometimes unstable and unpredictable.
I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business.
Pros
I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business.
Cons
I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.
Response from GoTo
Hi there! Sorry to hear about the trouble with getting disconnected. Have you reached out to our support team about this? We can investigate this further to see what is going on.
- Industry: Computer Software
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Review Source
Grasshopper is Awesome!
When I started my computer repair and consulting business I wanted to make sure that I would be able to take calls from clients and greet them professionally. To do this I needed to know whether my calls that were coming in were for business or personal. That's difficult to do when all you have is a cell phone. I found Grasshopper and now my calls show up with my Grasshopper number as my caller ID and it even announces calls based on what extension they dialed so I have an idea what the call is about. It's a really awesome service for me and I recommend it to anyone who is running a business who needs their home and business calls separate without breaking the bank and while still being able to work from anywhere.
Pros
Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.
Cons
No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.
Response from GoTo
Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future.
I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary

- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Up to recently, my experience has been very good. Something has changed.
We can make long distance phone calls without an additional charge and we can make calls from any phone using our business number.
Pros
The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.
Cons
Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier.
Response from GoTo
Thanks for the review, Sheree! Looking at your ticket history we believe this is an issue with your local number carrier unfortunately. I can see how frustrating that must be so if you need help reaching out to your carrier to resolve, please let us know.

- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great solution for virtual phone systems
We've been successfully using Grasshopper from the last 2 years and it works as expected.
Pros
It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.
Cons
I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Using grasshopper for our small businesss.
Overall, using grasshopper has helped my small business to maintain call center operations effectively. For the price, it is a good software to utilize.
Pros
Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls.
Cons
The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Grasshoper helps entrepreneurs scale their office environment
My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful.
Pros
I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.
Cons
I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use, convenient, and best customer service I've ever experienced
Our main business line and my personal business line are both through Grasshopper, and all of our calls are handled easily and efficiently. Very satisfied with our VOIP, and have no desire to change anytime soon.
Pros
SIMPLE. It's an easy-to-use VOIP that has plenty of features that are helpful and very user-friendly. Voicemail transcripts and auto-text responses make it a breeze to deal with missed calls, and the mobile app is well-designed and functional. My entire staff uses it seamlessly.
Their customer service is TOP NOTCH. Every time I call in, they are incredibly professional, knowledgeable and helpful. Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
Cons
Only one minor gripe: the current feature for custom call scheduling is a bit dysfunctional, and requires manually setting hours. Would not be so bad, except when I have to do it for 5 employees, it can take a bit of time. A "save call schedule" feature would be extremely useful here, to then just apply to the others.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Your office on the go! Answer anywhere!
Pretty good product overall. Would recommend for small businesses. Easy to keep track of and follow up on phone calls or messages. Could improve some functionality for offices with more than one extension number and easier communication between the two. Great for smaller call volume use and offices on the go.
Pros
Great option for small businesses. Easily forward calls from the office number to your cell phone... work on the go! Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email. Great features! Love that you're not tied to the desk and the phone line.
Cons
Wish you could transfer calls from one line/user to another. Have to press 1 in order to accept a call, otherwise whenever multiple calls ring it it forwards to personal voicemail. Limited with regards to multi-person businesses or office numbers. Would be great if the software blocked spam calls or had a quick option to block numbers in the future. Should never go to anything personal... this should be an option not a default.

- Used Weekly for 2+ years
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Review Source
Good virtual PBX for SMB
Pros
As a virtual PBX Grasshopper does the job. It works for us to allow inbound calls to a 800 number from a website and we look and feel like a much larger company. Works well for inbound calls, easy transfers to user and good options for setting up time of day routing and the like.
Cons
Costs for international calls are too high. Our users don't tend to like the app for outbound calls/texts so it can be a pain that conversations quickly move off of the platform. Would be better if the app was under more constant development.
Cost is also high for the VOIP features. We primarily use it for inbound calling due to these reasons.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Perfect for remote businesses!
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
Pros
Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product.
Cons
So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
An affordable and excellent option for a business number that allows for easy client management
Overall a very positive experience due to the functionality and ease of use in relation to cost.
Pros
The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well.
Cons
There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Worst Phone Service Ever
They have terrible policies, customer service and the product is incredibly glitchy
Pros
I liked that the app was supposed to put all my voicemails in one app
Cons
They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal. I lost 14 irretrievably, invaluable voicemails. Customer service did nothing to help retrieve them. They didn't email me to let me know my account was closed or anything so for weeks I had no idea I had lost the voicemails. The edits you make on the app take 20 minutes sometimes to come through. Terrible waste of time service. Wish I'd never heard of them
- Industry: Design
- Company size: 2–10 Employees
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Review Source
Grasshopper is an Amazing Tool for Entrepreneurs
We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company.
Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user.
You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality.
If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility.
Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.
Pros
Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include:
*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot
*Create a ton of extensions
*Mobile App is really helpful - you can dial out using your vanity number
*Voicemails delivered to your inbox or listed to them over the mobile app
*Call screening (personal favorite, so I can truly decide if I want to take that call or not!)
*Time Zone setup for users that are maybe on a different coast then you (we use this currently)
Cons
Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that.
Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.
Response from GoTo
Hi there,
Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :)
- Mary

- Industry: Market Research
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Would not recommend this
We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.
Pros
What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.
Cons
The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Best Virtual Phone System There Is!
My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!
Pros
That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature!
With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier!
Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales.
Cons
My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Full-featured phone system at a reasonable price
My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.
Pros
It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension.
I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!
Cons
I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Grasshopper is perfect for home, on the go and remote work businesses
As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!
Pros
I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.
Cons
I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.

- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stay away. There are much better products out there.
A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.
Pros
Simplicity. No needing for additional equipment.
Cons
Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Better price, more feature options are out there
If you just need basic phone features, it's fine.
If you business grows, you will soon find it too limiting.
What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.
Pros
The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features.
But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.
Cons
Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead.
I recently switched to TalkRoute because Grasshopper is missing:
- Call recording
- Multi-level greeting menu
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
It’s fine- not the golden ticket
Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution.
Pros
Call blasting, business open/close hours, instant response, ability to customize voicemail messages.
Cons
Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing.
Reasons for Choosing Grasshopper
Dialpad was extremely intricate, hundreds of features that were unnecessary and lots had bugs. They were trying to implement too much; therefore losing quality.Switched From
Dialpad
- Industry: Environmental Services
- Used Daily for 6-12 months
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Review Source
Best Virtual Phone!
Pros
I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system!
Cons
On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-)
Response from GoTo
We love the title of your review Rian! Thanks for the thoughtful review. Happy to hear Grasshopper has been such an easy switch for you.

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
SO much better than Google Voice.
Pros
Grasshopper has been exactly what I needed. I wanted a company phone number, but I didn't want to carry around a 2nd phone or install a landline like it's 1997. I have virtual administrators who handle my customer service, and I will often need to switch the prioritization of who should receive calls first in the queue. Grasshopper solves all that with some pretty great software. The queue function, voicemail, and SMS alone are great. There are other features too that I haven't even gotten around to setting up yet.
Cons
Occasionally it has its bugs. The app isn't perfect, it's like maybe a 7/10 in terms of speed and reliability. I often get double notifications for one thing. Sometimes calls don't come through but it can't be replicated, and we recently had some login issues. Overall it's still quite good and I don't intend on switching, but it still has some things to work out before I would preach it to my friends.
Response from GoTo
Thanks for your review Jaron! We're always working on improving our app. You should start to notice some improvements soon, if you haven't already!
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Grasshopper is the worst virtual company ever.
Their system wasn't worth the price. DO NOT USE THIS COMPANY.
Pros
It is simple and easy to use, and you can easily set it up.
Cons
Unbelievable! I cancelled my subscription in December 2022, but this company charged me again my credit card on January 2023. They charge you extra WITHOUT INFORMING you as well!!!! They are scammers.
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Grasshopper Never Miss A Call
I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to. Allows me to answer calls and normally I don’t miss any.
Pros
I never miss a call and can answer when I’m available
Cons
Sometimes calls don’t come thru so I see it as a missed call but can always call back
- Used Daily for 2+ years
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Review Source
It gives me new hope that Customer Service can be excellent!
Pros
I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want.
There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work.
Cons
It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper.

- Industry: Motion Pictures & Film
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Good for price but still needs more features
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price.
Pros
It's competitively priced and easy to use.
As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
It's straight forward and works well.
Cons
The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling.
It would be great to simply have a caller ID.
Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great for small business
Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.
Pros
Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.
Cons
The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Easy to navigate but offers only small features
Fairly okay. I still like using ring central
Pros
Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good.
Cons
No additional features and it kinda sucks.

- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Grasshopper allows our small business to have a professional phone presence and never miss a...
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers.
Pros
Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.
Cons
It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy way to set up a professional business line
Pros
It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.
Cons
They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.
Response from GoTo
Glad to hear Grasshopper made it easy to get setup with a professional business line! We appreciate the feedback on the greeting process. The easiest way is to do this from your computer, no pin needed.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Amazing software for the modern day office phone solution
Pros
Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.
Cons
The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.

- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Makes managing a virtual team's phones sound like a fortune 500
When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all?
Pros
Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.
Cons
It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.

- Used Daily for 2+ years
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Review Source
It really makes my small business operate so much more smoother. I can take calls remotely.
Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool.
Pros
I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.
Cons
I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.
- Industry: Printing
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
It works but nothing amazing
I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If Google provided that option, I would not need Grasshopper at all. That said, it works just fine and I have no complaints about the service. I don't mind that I pay for it.
Pros
Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.
Cons
Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free.

- Used Daily for 1+ year
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Review Source
A clear, uncomplicated tool that works well for me
It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute.
Pros
I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message.
Cons
The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive.
About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation.