Booqable

Pros

Seamless Booking Process and Intuitive Interface

Cons

there is a steep Learning Curve for Some Features

Alternatives Considered

Reasons for Switching to Booqable

Pros

I enjoy the ultimate peace of mind with your booking management solution, designed to eliminate the stress of double bookings. With your user-friendly online shop, I can effortlessly manage our bookings and ensure that every booking is honored without any hassle. Say goodbye to scheduling conflicts and hello to a smoother, more organized experience!

Cons

I am from South African! While we currently can't accept card payments, we've made it super easy for you to secure the bookings. We accept payment through alternative methods. But it would be nice if customers can make online payments

Pros

Fast loading speed even though we have hundreds of equipment. Ability to hide equipment and reuse the equipment/site year over year without have to input the data again.

Cons

That you have to use one of their templates and you honestly need to know some code to get it done. I had to have our website specialist to get this up and running smoothly. Inputting the equipment is super time consuming if it does not fall under their two upload options and their team can only help with so much.

Alternatives Considered

Reasons for Choosing Booqable

Switched From

Reasons for Switching to Booqable

Pros

Booqable allows me to manage the availability of my entire mix of equipment including buffer time between rental periods, periods during the week, month, or year I want to block an item from being rented, and when I want to block bookings when I am away on vacation. It has a lot of flexibility built into the back end so I can customize bookings, automate or manually send documents and a payment link, etc. It integrates pretty smoothly with my front end website hosting platform, and has been pretty glitch free. The price is fair and has been a big reason I haven’t looked anywhere else—Booqable has a lot of value built into its core offering. Again, it’s very flexible and inter-compatible with enough advanced tools that I cannot see why you’d need anything more.

Cons

Booqable can be slow with loading inventory information or processing certain commands like file downloads or checking-ins. It has gotten better lately though. The app is limited in its abilities to make or complete payment related processes.

Alternatives Considered

Reasons for Switching to Booqable

Pros

The platform is extremely user friendly on the customer side and back end. The fact that you can integrate Booqable into word press allows the for a complete customizable website and the best rental store that I have found. On top of all that, the customer service for support, [sensitive content hidden], in particular went above and beyond, answering every question and showing me how to work and operate the rental store to enhance the customer experience.

Cons

I can honestly say that there is nothing I don't like about Booqable. I think any company that is in the rental industry should use booqable as their rental store.

Pros

everything is suited perfectly to our business and website

Cons

the inability to have all our products availability shown on the one calendar on our website like there is in the background.

Pros

Administration, technology, easy reporta, android/ios app

Cons

Sometimes documents can be a mess but can be sorted out with some patience

Pros

I like the inventory portion when adding items. I also like the website embeds option and how the back page of the website can be edited on the software without having to do it thru the website. That is a great feature

Cons

The contact portion is not filled in the blanks. Would be nice to have the customer's info and project details auto-populate into a contract. Even have contract templates that can edited for our own company.

Alternatives Considered

Reasons for Switching to Booqable

Pros

The simplicity of the software and all the features like the online store builder!

Cons

I wish it had a feature to add expenses to calculate profit

Pros

From the start, the setup was straightforward, and the interface is intuitive, making it easy for me to manage inventory, process bookings, and track orders with ease.

Cons

One drawback is the lack of 24/7 chat support or a direct customer service phone line. Occasionally, issues arise outside of standard hours, and it would be extremely helpful to have immediate support available when we need it.

Alternatives Considered

Reasons for Switching to Booqable

Pros

What I loved about it is that you don't need to be a web developer to be able to create a good functional website. Yes it lacks several bells and whistles of one but as a starter website and a business with less than 2 years I believe is excellent and it does the job.
I love that we are able to create quotes on web browsers or it's application. Easy to create them.
I love that it is so easy to create new items, their quantities, prices etc. As a growing party rental business this is important for us as we are expanding.
What we love the most, is the automatic web shop orders. Being able to receive online orders has become the number 1 reason why we are able to get 3x more orders, without doing a thing (just the initial web setup.)

Cons

Not being able to easily send quotes through the mobile app.
Not being able to receive tips through the payment portal.
Web design can improved. They need to allow the users to embed videos or images.
Embedding Booqable's calendar to your mobile device calendar is not that great. It does not allow items to be edited so that's a bummer.

Alternatives Considered

Reasons for Choosing Booqable

Switched From

Reasons for Switching to Booqable

Pros

Price, ease of use adding products and processing orders. Lots of great features as well and helpful customer service when you need help.

Cons

Discounts:
Need more rules for coupons like start/end date, spending a certain amount of money, not being able to use more than one coupon code at a time and how many times a coupon code can be used.

Dynamic delivery:
Being able to make a delivery fee mandatory or charging more for certain distance.

Minimum order amount:
Need to be able to set a minimum order amount before people can check out.

Slow/ phoneless customer service:
Though they are helpful when you have questions, it takes entirely too long to get help. Sometimes you wait 12+ hrs for help and no help on the weekends.

Powered by Booqable:
Having to pay for the most expensive package to be able to remove this from the cart is something I don't like. You should be able to remove it with any package.

Coding bug fixes:
Right now I have two big issues I have been dealing with for over a week that still haven't been fixed that makes my site not look right. 1. My checkout page and pay page aren't fitting correct on mobile devices and 2. The continue to payment button shows over my terms and conditions pop up. I waiting for the programmers to fix this, but it's been over a week.

Alternatives Considered

Reasons for Switching to Booqable

Pros

It is super easy and clear to use, customers can place bookings via the site themselves and you can never rent out without having any stock.

Cons

I like everything, but if I really have to say something, it is that I want to adjust the site a little more and that customers can choose other languages ​​on the website because my customers speak different languages.

Pros

Booquable is relatively easy to set up and doesn't require building a website from scratch to have a unique shop presence.

Cons

Booquable is clearly modeled on a short-term rental business model. As long as you are taking full payment upfront for a simple fee, this site is a breeze. That said, it has some quirks when attempting long-term monthly contracts. The pricing display requires a workaround you'll need the Booquable team for. Most unusual is the need to express your first (or first and last) months rental payment as a percentage of the total contract. Making this match up to the round number you advertised the monthly rental rate at is nearly impossible. To top it off, there is no ability to set up automatic recurring payments. This means your staff gets to manually process every rental payment on the agreed-upon monthly date, and just put that in their calendars somewhere, I guess. As I say, if you do short-term rentals, none of these issues come up.

Alternatives Considered

Reasons for Switching to Booqable

Pros

Its easy to use, affordable, can be used for both rentals and sales plus can be used as onlinr store or linked with a website, it also has build in payment features such as stripe

Cons

The system is geared for customer pickup, we deliver 95% of our orders, delivery fees are based on distance. We do not allow clients to book direct through an online platform because most of our inventory is delivery only, i wish there was a way to set up delivery with the system, it would save us a lot of back and forth with emails

Pros

I like that Booqable allows our company to have an overall different website image than all the other party event rental businesses out there. Our website and booking process is very unique and allows us to not fall into the "cheesy" event party rental systems category, but yet still be easy to navigate.

Cons

The calendar. I would like to be able to see a whole month calendar layout without having to scroll.

Pros

Very intuitive. Very fast / responsive. Very orginized app.

Cons

The Price for me as a startup is a little high. Should have levels of business revenue.

Pros

The booking and product features, and the checkout

Cons

The lack of a Sitemap for SEO to set up for Google Search and for Analytics

Pros

Since I am just starting in business, I like the fact that it's affordable and that I can do a majority of the things I need to do on the first-tier/least expensive package

Cons

There are a lot of extra steps to get everything working correctly. I find that I am learning something new or updating something every week to help my booking site work better.

Alternatives Considered

Reasons for Choosing Booqable

Switched From

Reasons for Switching to Booqable

Pros

Booqable is the best platform I could find at the moment for rental products at the market.
Very intuitive platform, enabling independent service. Possibility to track status and history for each product separately. Great rental calendar and a system connected to it in the background, booking reserved products.
Last but not least - Great support team!!! :)

Cons

There are still many possibilities for the development of the platform. A milestone would be to build an integration mechanism that would allow simple connection via API with payment providers other than Stripe and with courier companies.

Pros

Booqable comes with an easy to use App, which I can use at my rental. Since I am running a rental operation without a physical store this feature is essential. Also, the booqable API gives plenty of options to automize operations.

Cons

The software is standardized and in use for many different rental scenarios. So, some nice to have features for bike rentals are lacking compared to other software companies specialized on said industry.

Pros

Hmm...their logo...and that's about it...

Cons

Booqable is useless. They have minimal features and always promise to work on "adding more". If you want a booking app that is anything above the bare bones, look elsewhere. Coupon codes? Can't get them unless you're on their unfairly priced Pro Plan. Customization options for your rentals? Good luck. The kicker is that they enforce their extremely strict no-refund policy even when they have made errors. They unfairly charged me for an extra location (I'm a tiny business just starting out...definitely not more than one location) and will not budge on the $300 dollars they owe me for that. I switched to using IZY Rent through Shopify and I am MUCH happier with my experience. I wish I didn't have to learn the hard way and lose $600. It might not seem like a lot, but when you're running a small business, it's everything.

Pros

I’ve found the platform incredibly intuitive and user-friendly. Its streamlined interface allows me to manage bookings effortlessly, without the need for extensive training or technical expertise. From the moment I log in, everything is laid out clearly, making it easy to navigate through different functionalities like setting up availability, customizing booking options, and viewing client information.

What stands out the most is the system’s flexibility; it adapts to my specific needs, whether it’s adjusting appointment durations, setting up reminders, or managing multiple services at once. The automated processes, such as confirmations and reminders, save me a lot of time and help reduce no-shows, making my workflow much smoother.

Overall, Bookable has made managing my bookings a hassle-free experience, allowing me to focus more on my clients and less on administrative tasks. The convenience it offers has truly streamlined my operations, making it an invaluable tool for my business.

Cons

This lack of RTL support can be challenging when trying to provide a seamless and professional experience for clients who are more comfortable using these languages.

Pros

The Booqable administrative interface is easy to understand, and each feature has a useful instructional guide. I can configure Booqable and verify the results immediately. Booqable customer support responds quickly with accurate information and advice.

Cons

Booqable still does not have API integration to Stripe "test mode". I had to test my final integrated business platforms with a live credit card and pay some Stripe commissions for some dummy orders.

Pros

Booqable proved to be an excellent choice as our first booking software for our new e-bike rental business for several key reasons. Firstly, its user-friendly interface made it easy for both our team and customers to navigate, streamlining the booking process and enhancing overall efficiency. Secondly, Booqable offered robust features tailored specifically to rental businesses, allowing us to manage inventory, track reservations, and handle payments seamlessly. Additionally, its integration capabilities with our website and other platforms ensured a cohesive booking experience for our customers. Lastly, Booqable's responsive customer support team provided invaluable assistance whenever needed, ensuring smooth operations and a positive customer experience. Overall, Booqable's combination of usability, functionality, and support made it an ideal choice for launching our e-bike rental business.

Cons

At this stage I am looking forward to some more comprehensive inventory management features such as blacking out stock for certain dates, irrespective if there is a booking or not.

Pros

I was looking for a solution for my trailer rental business for a long time. Booqable has everything I need. Website template, booking program, payment program and customizable documents for a very good price.

Cons

At first I stumbled a bit trying to find my way around the system. But this was resolved very well by the helpdesk. I received a solution to every question.

Pros

We feel like we wasted our time and money buying this cheap service.

Cons

In general, they fail to understand the real needs of their clients in this competitive market. Their system is only aimed at total beginners or for companies that are not looking to scale up. You leave so much money on the table when using their system. It is not calculating delivery by location, its connectivity with WordPress or any marketing funnel is very buggy and limited, their support is slow, not resolving any major issue, and they don't offer any solution beyond their very basic documentation. We are very disappointed because, based on their demo/trial, their system seems to be a one-stop solution. On top of that, they pay influencers to spread lies about the system!

Alternatives Considered

Reasons for Switching to Booqable

Pros

I love the read made template for creating websites. I like the calendar feature and it allows me to add multiple rentals to my site with added videos and pictures

Cons

I don't feel as though the ease with creating my site was easy. Some of the features can be taken as complicated and should come in a more simpler form.

Alternatives Considered

Reasons for Choosing Booqable

Switched From

Reasons for Switching to Booqable

Pros

At a glance, it just makes sense. The interface is easy to understand and navigate. Which in turn makes training staff to use it also very easy.
The online booking integration adds a professional touch to the website and is easy to use.
I love the automatic and integrated email templates. Another very professional touch to the customers experience. I send thank you emails with a google review link and it has boosted SEO enormously
Organizing inventory is comprehensive and thorough.
The development team is responsive to suggestions.
Customer service is really amazing! They have answered a million emails from me over the years and I appreciate the team at Booqable, especially as a green business owner.

Cons

I found the locations feature to lack in many ways. The 'locations' in the software were not very separate and having all the inventory and all reservations for both shops appear each day was very confusing. Separate log-ins and interfaces would have made much more sense for us, as inventory is not shared across our locations. The work around was to pay for a second account and build them unique to each shop, which is annoying but worth it for us.

I dislike that there is not a maintenance feature. Being a bike shop, inventory goes down and I have to make pretend reservations or remove items from inventory. Having some kind of maintenance feature could be really useful our mechanics to track items in repair, share notes and timelines. Luckily we are not performing repairs at this time. If we were also a bike repair shop, we would likely have to go with a different platform.

Pros

I like the customer support and the customizability and the way it looks nice on my website. I also like the transparent pricing and features on their website.

Cons

It seems to mostly expect you to rent out products by the hour, and we do it by half day blocks, so we've had to do some workarounds to set it up the way we want, and some aspects are still a little clunky on the backend and front end as a result.

Pros

What I like most about Booqable is its comprehensive and user-friendly approach to rental management. The platform integrates seamlessly with our operations, from inventory tracking to customer bookings, making the entire process more efficient. The asset tracking and check-in/check-out features are particularly impressive, offering real-time updates and detailed logs that enhance accuracy and accountability. Additionally, the customizable options and automated reminders save us valuable time and reduce the risk of errors. Overall, Booqable has significantly improved our workflow, allowing us to focus more on providing excellent service to our clients.

Cons

Nothing major, but I do wish the website builder had a feature to allow adding custom coding. I’ve already suggested this to their customer service, and they’re working on it. It would be really helpful for tracking our company website through third-party tools.

Pros

Booqable made it possible for us to launch our rental service in a very cost-efficient manner. It would not have been possible without them. Their system is very robust for the base functionaliteit of a rental system: booking, reservation and asset tracking over time. The website builder is very intuitive and you can really get great and professional results without getting into the technicalities. Also the existing links with external apps work very well. I'm particulary happy about the flexible payment and invoicing options provided by booqable and the collaboration with Stripe.

Cons

While Booqable has proven to provide great value and support for launching our rental company, it's just not quite flexible enough in some regards. For example: delivery options are very limited, it's not possible to set article (or variant) specific rental periods, pop-ups for marketing actions or mailing list subscription is not possible when using the booqable website builder, neither is a chatbot. All not really business-critical, but would be nice to have.

Pros

I love their user interface. It is super simple to see all of your inventory, sales, and get real information about what is doing the best and what to let go. Booqable makes it super simple to make smart business decisions when it comes to the renting.

Cons

The website builder leaves a lot to be desired. It does well, but more room for customization would be helpful.

Pros

It is very easy to navigate scheduling as a customer through our website. As the admin using the back end of the software, I find it to be pretty user friendly. It does take time to get the hang of all of the features, but I think I am well on my way to being able to maximize all of them. I REALLY appreciate being able to get customer support quickly.

Cons

One thing I notice on the customer end, if you select a date range and an item is unavailable, if you close the page and then open it again, at least on my desktop, it seems to save that date range and then pop up as “Unavailable”. It doesn’t reset so the customer initially sees “Available”.

I also wish I could set different pick up times for different items. We have 3 saunas and as far as I know, I can only pick 1 time for all 3 units. I may need to ask support about this.

I wish it was a little more clear with the safety deposits being returned. I want to be CERTAIN my guest receives that deposit back once I submit the approval. I find myself having to search for confirmation that that has happened.

Our town has different tax amounts based on where you are providing service. It would be super handy if the system could recognize an address as either In City Limits or Out of City limits so I could charge the according tax amounts. Right now, I either over charge people or under charge people.

Pros

Booqable is very user friendly and I have been able to navigate the setup mostly on my own, however when I did have questions their support team was very knowledgeable and quick to respond.

Cons

the pricing setup was a little more involved than I was hoping. I wanted a daily, weekly, and monthly rate. instead of putting in only 3 numbers and having it automatically calculate based on number of days, weeks, or months, I had to put in a full 30 days and change the pricing for each day to get what I was looking for. If I ever have a customer that wants a rental more than 30 days, I will need to get in and make adjustments since it wont calculate correctly on its own.

Pros

The all in one concept !
I use it for my inventory. I use it to gather information about my products. I set up an entire website with Booqable’s tools. Customer service is lightning fast, price is unbelievable. I would recommend it.

Cons

Difficulties to upload videos online or fully customize my website.
It seems hard to add down payments and deposits at the same times on my e-shop. And when searching through your inventory it would be great to see the prices and quantities and some statistics at the same time, on the first page without having to click on each product.

Pros

Easy to setup and preview live and its user friendly

Cons

@Booqable showing at the bottom will only be hidden if we take the premium package

Alternatives Considered

Reasons for Switching to Booqable

Pros

Collecting payment from customers.
Having a website the communicates with inventory.

Cons

Where to begin.

The Booqable features included emphasis that sales were offered with their product and no limitations. When we got into it, with my previous company, it turned out that they couldn't perform simple sales transactions. We were very upset about this.

The website templates are pretty restricted, and don't offer alot of flexibility with design layout. If you're super picky on design, I would say this may not be a good fit for you.

There's so many basic features that just make sense that they don't have and when you ask for the item to be added asap, they simply say "We'll add it to our list, thanks."

This product is for very basic users. If you want functionality that may be above and beyond, this is not for you.

We set up using one of the templates. At no point did anyone state that you couldn't add photos or videos to the particular template. Built our whole website and then found out we couldn't add video. Now migrating to another site.

Pros

Booqable has made it possible for me to turn my idea into a real business. It was easy to set up and get going and there is a lot of customization available.

Cons

I honestly have no complaints. I find the interface intuitive and easy to use.

Alternatives Considered

Reasons for Switching to Booqable

Pros

Booqable is clear in what it is (and is not). What they do, they do well. I really appreciated the availability of the various "ready to go" themes that could jump start my creativity in building a website from scratch. For someone brand new to the process, having a beautiful and professional looking theme that closely matches your industry, along with a step by step process that leads you through completing your website, is excellent. You feel like you are making progress right away! In addition, I cannot say enough positive things about Booqable's team of support staff! I opted for additional paid training sessions which were recorded for me to review over and over again in my own time - these were a life saver! I began my work with [sensitive content hidden] and completed my training sessions with [sensitive content hidden]. Both of these individuals were professional, kind and most of all patient. [sensitive content hidden] was encouraging every step of the way, working to understand our business, our inventory, answering my many questions, showing me exactly how to work with Booqable features and consistently following up and following through on promises. I relied heavily on these sessions , even getting up WAY early (due to time zone differences) to get the information in this supportive way. It felt like we were friends by the end of our time working together.

Cons

Some of the labels and terminology used on the site were unfamiliar and unclear for me. I struggled to understand initially how to get Booqable to do what I wanted. I suspect this would not be true for others who are familiar with the industry. Fortunately, [sensitive content hidden] and [sensitive content hidden] were right there to assist.

Pros

I liked their pricing, ease of use, and functionality. I also appreciate their staff, they are personable and quite knowledgeable. If I have a suggestion for a feature they will pass it along to their team. I had trouble setting some things up and they sent a video of themselves going through a tutorial for me.

Cons

At first, I found some of the functions confusing but with some time and assistance, I understood them. An example is that they don't have categories, they have "Collections".

I wanted to make a subcategory and I couldn't figure out how to do it. I asked a question and was told that they don't have that feature for their website builder but there is a workaround for it. They said that in the future, the function for a subcategory is something they may add/ or are going to add. The workaround, however, does work! I was able to create a subcategory with their suggestion.

Alternatives Considered

Pros

Before using Booqable, we used to have to handle our inventory management, booking/contract details and invoicing all manually. We spent a lot of time going back-and-forth with clients. Booqable has taken those tasks off our hands. It's a great platform where everything can be done in one place, efficiently.

Cons

We used Booqable's website builder and didn't love it. It isn't as user-friendly as other platforms like Squarespace, but we managed to create our website with what it offered.

Pros

Very complete possibilities to set up the pricing method of choice and make that applicable to any product. Good overview of reservations, customers and agenda. Very good options to select and view reservations. Excellent templates for creating e-mail templates and use these to inform customers of changes to reservations.

Cons

It takes a bit of time to get to know terminology around pricing structure and pick-up times. But that can be expected with such a complex matter. Missing the possibilities to create report templates for e.g. a customized pick-up report.

Pros

I love the ease of use, right from the start! Booqable has saved me a tremendous amount of time! It prevents me from double booking. Booqable is the VIP of my business!

Cons

I wish there were customer service representatives available via phone instead of chat/email.

Pros

It’s impeccable. Booqable has a neat design and the performance is out of this world.

Cons

The subscription plans. For small companies it would be great to have an option of paying per team member in order to ad roles and permissions.

Pros

Everything. Booqable has helped me grow so much over the past couple of years. I remember when I first found Booqable right before I was about to purchase with another rental software company, I was a little skeptical because the company was in the UK somewhere but everyone I talked to was so nice and respectful, they told me to do the free trail and since then I haven’t looked back. Since then I have started two different companies with Booqable and seeking more.

Cons

I don’t have any cons, I have nothing but respect for Booqable and no matter how big my businesses grow I will continue my services with Booqable.

Pros

Customer Service
Intuitiveness (for staff and customers alike)
Customizability
Ease of Setup

Cons

There is not much I dislike; though we are new, I have been very happy with the process. I do wish the essential plan came with a small limit of coupon codes. I would be interested to see how much business we could drive with just one or two codes. I do think it is fair to have package capabilities on the next tier up and we may look at this for a future season if all is going well as hoped.

Pros

The feature that stood out the most to me about Booqable was its user-friendly interface. It made the process of managing rentals incredibly straightforward and efficient. Additionally, the seamless integration with other tools and the responsive customer support were major plus points. The flexibility in customization also allowed me to tailor the system to fit our specific business needs perfectly. Overall, Booqable significantly streamlined our rental operations, saving us both time and effort.

Cons

While Booqable offers many great features, I found that its pricing structure could be more transparent and flexible. The lack of detailed tutorials or guides for some advanced features was a bit challenging initially. Additionally, I encountered occasional glitches with the mobile app, which slightly hindered our on-the-go operations. Improving these areas would make the overall experience even better.

Pros

Booqable is very easy to use and comes with a free booking website, Mobile App that are very very easy to use.

Customer service is great and Booqable are open to listening to improvements.

Cons

The calendar feature could do this some improvement

Pros

The ease of use and all the videos showing you exactly how to set different parts up. That you can create your own website front.

Cons

The only cons I can think of is some of the videos don't match up exactly with what I see on my end on the website. I'm not sure if the videos are a little older and the website has had some upgrades but overall the website is amazing