---
description: Review of Erlangly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Erlangly | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [Erlangly](/software/778058/Erlangly)

# Erlangly

Canonical: https://www.softwareadvice.ie/software/778058/Erlangly

> Erlangly is a self-hosted workforce management software designed for call centers, contact centers, and business process outsourcing operations. It operates on an organization's chosen server, whether a cloud server, office machine, or virtual machine. The software supports operations managing multiple clients and lines of business, accommodating both dedicated agents and those shared across different accounts.

The platform includes forecasting tools that import interval history through CSV or API. It uses Erlang C for call staffing calculations and alternative methods for chat and email channels. Automated schedule generation creates shifts with breaks and lunches based on shift patterns, contracts, availability, and time-off requests. Scheduling is planned in 15- or 30-minute intervals to align with automatic call distribution systems. Built-in compliance checks ensure adherence to labor laws for rest periods, working hours, overtime, and breaks across ten countries. Live adherence monitoring evaluates agent states against published schedules at regular intervals.

Agents can access schedules, request time off, and swap shifts through a browser. Supervisors can review and approve these actions. The software installs via a single Docker container and keeps all data on the organization’s infrastructure, without transferring agent details, schedules, or contact data to external servers.

It includes single sign-on support for Microsoft Entra ID, Okta, and Google Workspace. A JSON API and command-line interface are available for automation.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: FrontLine Software Solutions Inc.

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Every plan includes every feature: forecasting, Erlang C staffing, scheduling, time off, shift swaps, labor rules, real-time adherence, the wallboard, all ACD connectors, SSO, the API and MCP. Erlangly runs on your own server, and you pay per active agent.

Free: free for up to 25 active agents, for good, with every update.

Yearly: US$12 per active agent a month, billed yearly. Switch to owning it any time, and the last year's payment counts toward it.

Pay once: US$299 per active agent, once. A perpetual license that runs for good on your own server, with 12 months of updates and rule packs. After that, updates are optional at US$59 per active agent a year; without them it keeps running.

Regional prices, for organizations whose agents mostly work in the Caribbean, Latin America, the Philippines, India or Africa: US$8 per active agent a month billed yearly, or US$199 once (updates US$39 a year after the first).

No connector fees.

Try it first: a 30-day trial covers any number of agents, with up to 5 people signing in, on one install.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Barbados, Belize, Canada, Guyana, Jamaica, Panama, Philippines, South Africa, Trinidad & Tobago, United States

## Features

- AI Copilot
- API
- Activity Monitoring
- Activity Tracking
- Agent Availability
- Agent Interface
- Agent Self-Service
- Approval Process Control
- Automation
- Compliance Management
- Dashboards
- Employee Database
- Employee Management
- Employee Scheduling
- For Call Centres
- Intraday Management
- Labor Forecasting
- Leave Tracking
- Mobile Access
- Performance Metrics

## Integrations (14 total)

- Amazon Connect
- Amazon Simple Storage Service (S3)
- B2
- Claude
- Cloudflare
- DigitalOcean
- Five9
- Genesys
- Google Workspace
- Microsoft Entra ID
- NiCE CXone
- Okta
- Twilio Flex
- Zoom Contact Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Workforce Management Software](https://www.softwareadvice.ie/directory/1855/workforce-management-optimization/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/778058/Erlangly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/778058-Erlangly/> |
| en-AU | <https://www.softwareadvice.com.au/software/778058/Erlangly> |
| en-GB | <https://www.softwareadvice.co.uk/software/778058/Erlangly> |
| en-IE | <https://www.softwareadvice.ie/software/778058/Erlangly> |
| en-NZ | <https://www.softwareadvice.co.nz/software/778058/Erlangly> |

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