--- description: Review of ChurnZero Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChurnZero | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [ChurnZero](/software/77862/churnzero) # ChurnZero Canonical: https://www.softwareadvice.ie/software/77862/churnzero Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/77862/churnzero?page=2) > ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content. Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services. ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription. > > Verdict: Rated **4.7/5** by 129 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 129 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChurnZero - **Location**: Arlington, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$12,000.00 - **Pricing Details**: Contact ChurnZero directly for accurate pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Israel, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Alerts/Notifications - Audit Trail - Behaviour Tracking - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Logging - Checklists - Churn Management - Client Database - Client Management - Client Tracking ## Integrations (33 total) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) ## Related Categories - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [CRM Apps](https://www.softwareadvice.ie/directory/1491/mobile-crm/software) - [Sales Tracking Software](https://www.softwareadvice.ie/directory/3590/sales-tracking/software) - [Account Management Software](https://www.softwareadvice.ie/directory/3606/account-management/software) ## Alternatives 1. 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ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great\! > > **Cons**: While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out. > > \- Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R \& D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them ----- ### "Useful platform" — 5.0/5 > **Yvette** | *14 March 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me. > > **Cons**: I can't customize the dashboard. I need time zones\! > > Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients. ----- ### "Meh" — 3.0/5 > **Christina** | *22 January 2020* | Marketing & Advertising | Recommendation rating: 4.0/10 > > **Pros**: The one thing I really like about this software is the e-mail stream that it displays for each client account. > > **Cons**: This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click. > > Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible. ----- ### "You have to get ChurnZero for your team\!" — 5.0/5 > **Des** | *14 October 2025* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful\! > > **Cons**: It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. > > ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team\! ----- ### "Exceptional Customer Service to Meet Unique Needs" — 5.0/5 > **Chris** | *13 July 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Churnzero's customer service is exceptional. Our CSM and the CX Team are quick to help understand our unique needs or issues and offer solutions. > > **Cons**: This is a robust piece of software. It takes time and effort to fully understand how to best utilize Churnzero for maximum effect. If you choose to only use 25% of the available features, you'll still be much further ahead of your competitor who is not using anything to manage engagement and adoption. > > The team is comprised of true professionals who seem to enjoy their job and excel at customer success. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/77862/churnzero?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/77862/churnzero) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data