---
description: Review of Wolken ServiceDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Wolken ServiceDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Wolken ServiceDesk](/software/78036/wolken-service-desk)

# Wolken ServiceDesk

Canonical: https://www.softwareadvice.ie/software/78036/wolken-service-desk

> Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows customers, employees and vendors to raise service requests and automatically route the generated tickets to appropriate agents.


Wolken Service Desk's configuration management database (CMDB) enables businesses to maintain an audit trail by classifying/tracking changes across configuration item attributes. The service knowledge management system lets users create and update a knowledge repository for customers or internal use, ensuring instant query resolution and collaboration across all verticals. Additionally, administrators can classify and group tickets based on impacts, urgencies and priorities, facilitating workflow efficiency.


Wolken Service Desk facilitates integration with several third-party solutions such as Incorta, Workday, Liferay and more. Pricing is available on request and support is extended via phone and email.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wolken Software
- **Location**: San Mateo, US

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: The pricing starts from $30 Per Agent Per Month for Support Analysts
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Asset Tracking
- Audit Trail
- Change Management
- Configuration Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Project Management
- Self Service Portal

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
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## Alternatives

1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews)
5. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (820 reviews)

## Reviews

### "Wolken ServiceDesk issues tracking on a single click." — 4.0/5

> **Verified Reviewer** | *30 June 2021* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.
> 
> **Cons**: The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/78036/wolken-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/wolken-service-desk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/78036/wolken-service-desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/78036/wolken-service-desk> |
| en-IE | <https://www.softwareadvice.ie/software/78036/wolken-service-desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/78036/wolken-service-desk> |

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