--- description: Review of Email Meter Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Email Meter | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Email Meter](/software/78093/email-meter-enterprise) # Email Meter Canonical: https://www.softwareadvice.ie/software/78093/email-meter-enterprise Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/78093/email-meter-enterprise?page=2) > Email Meter is the email analytics platform for Google Workspace and Microsoft 365 teams. It's built for the people accountable for how their team handles email — Customer Success leaders, Operations Directors, and IT Managers running customer-facing teams. It is not an email marketing tool, a helpdesk, or a CRM. Email Meter is the analytics layer that sits on top of the inboxes your team already uses, measuring email response times, SLA compliance, shared mailbox performance, and team productivity — without ever accessing the content of an email. Questions Email Meter helps you answer: - How fast does my team respond to customers, and are we meeting our SLAs? - Who is overloaded, and who has capacity? - Which shared mailbox or team is slowest? - Which client accounts are at risk because response times are slipping? Who it's for: If your team works out of shared inboxes like support@ or sales@, the hard part isn't sending email — it's knowing how fast you reply, who's overloaded, and whether you're meeting the response times your customers expect. - Customer Success and support teams track how quickly they respond to clients, monitor SLA adherence per client or tier, and catch declining response times before they turn into churn. - Operations leaders benchmark team performance, balance workloads, and generate automated reports for leadership and clients. - IT Managers deploy at the domain level with granular permissions, SAML 2.0 \& SSO, and audit-ready security. Real results: Payday HCM's customer support team used Email Meter to gain visibility across 5 shared mailboxes and cut response times by 71% — from 5 hours to under 2 — while handling 200+ customer emails a day. As Operations Manager Lisa Reynolds put it: "Without Email Meter, you're just guessing." Is Email Meter right for you? It's a strong fit if your team runs on Google Workspace or Microsoft 365, email is critical to your customer-facing work, and you want analytics without changing how your team works or adopting a new platform. It's not the right fit if you need to send emails or run campaigns, want a helpdesk ticketing system, or are looking for a CRM — Email Meter is analytics-only and works alongside those tools rather than replacing them. Getting started: Connection takes minutes via OAuth at the domain level — no extensions, no training, no workflow change. Start with a free plan and see your team's baseline within minutes. Key capabilities: response time and first-response tracking across shared mailboxes, Google Groups, Microsoft 365 Groups, Exchange Online, and distribution lists; SLA management with business-hours calculation and real-time breach alerts; AI-powered sentiment analysis for tone and urgency; custom dashboards with drag-and-drop widgets and flexible date ranges; up to 2 years of historical data (unlimited on enterprise); and a native BigQuery connector for BI. Security: Email Meter never reads, processes, or stores the body or attachments of emails. It is GDPR ready, ISO 27001 certified, SOC 2 Type 2 compliant, Verified by Google, and audited yearly by an independent third party. Support: every plan includes onboarding help and access to our team; enterprise customers get a dedicated Customer Success Manager and personalized onboarding. Trusted by 10,000+ teams including Carrefour, Avery Dennison, and Fujifilm. Get started at emailmeter.com. > > Verdict: Rated **4.7/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 22 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Email Meter - **Location**: Exton, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Benchmarking - CRM - Customisable Reports - Dashboard - Data Import/Export - Email Marketing - Email Monitoring - Email Tracking - Key Performance Indicators - Monitoring - Multiple User Accounts - Performance Metrics - Real-Time Data - Real-Time Notifications ## Integrations (7 total) - BigQuery - Google Data Studio - Google Workspace - Looker - Microsoft Power BI - Slack - Tableau ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) ## Related Categories - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) - [Marketing Systems](https://www.softwareadvice.ie/directory/4630/marketing/software) - [Email Tracking Software](https://www.softwareadvice.ie/directory/4728/email-tracking/software) - [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software) ## Alternatives 1. [Mailchimp](https://www.softwareadvice.ie/software/111921/mailchimp) — 4.5/5 (17676 reviews) 2. [MailerLite](https://www.softwareadvice.ie/software/100595/mailerlite) — 4.7/5 (2322 reviews) 3. [Constant Contact](https://www.softwareadvice.ie/software/397812/constant-contact) — 4.3/5 (2943 reviews) 4. [iContact](https://www.softwareadvice.ie/software/21842/icontact) — 4.5/5 (604 reviews) 5. [Mixmax](https://www.softwareadvice.ie/software/168865/mixmax) — 4.6/5 (236 reviews) ## Reviews ### "Very useful tool" — 4.0/5 > **Esteban** | *13 July 2026* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: It gives us an interesting overview of customer contacts and especially on reponse times, it's very useful to analyze trends. > > **Cons**: I'd like to have more frequent synchs during the day. Wouldn't expect real time data but every couple of hours would be helpful. ----- ### "Focus on Team Performance Success" — 4.0/5 > **Philippa** | *29 July 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The ability of measuring team performance plus the flexibility of how you can filter in many different options, the setup of your teams and managers. > > **Cons**: Just the initial understanding of how to set things up but was well supported by the team and our internal IT team to ensure this was achieved in a timely manner. > > Proactive and flexible in the measures that we were looking for, the ability to add additional features that were more custom for us as a business. ----- ### "Simple solution to monitor email activity" — 5.0/5 > **Chandler** | *10 August 2020* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication. > > **Cons**: I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees. ----- ### "Good tool\!" — 4.0/5 > **Daniela** | *31 August 2021* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating. > > **Cons**: The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense\! > > It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard. ----- ### "I'm so glad I found Emial Meter\!" — 5.0/5 > **Brian** | *31 August 2021* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Email Meter is a saving grace\! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish. > > **Cons**: Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website. > > With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/78093/email-meter-enterprise?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/78093/email-meter-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data