--- description: Review of ScreenSteps Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ScreenSteps | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [ScreenSteps](/software/78744/screensteps) # ScreenSteps Canonical: https://www.softwareadvice.ie/software/78744/screensteps Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/78744/screensteps?page=2) > ScreenSteps is a knowledge base management software that helps businesses create, share and access standard operating procedures, call flows, troubleshooting guides and other context-sensitive help. Key features include content creation, authoring management, permissions management, content certification, search functionality and notifications. Additionally, ScreenSteps lets stakeholders integrate the system with several third-party applications including Zendesk Suite. > > Verdict: Rated **4.8/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 16 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Blue Mango Learning Systems - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$239.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Plans for every size business: Small Business: $99/month (yearly) - Includes essential tools to get started. Growing Business: $199/month (yearly) - Includes courses and checklists. Medium Business: $299/month (yearly) - Includes more Admins/Authors and Active Learners. Sign up for a free 14-day trial - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Collaboration Tools - Content Library - Content Management - Document Management - Full Text Search - Knowledge Base Management - Reporting & Statistics - Self Service Portal - Third-Party Integrations ## Integrations (1 total) - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1406 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) 4. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "One of the best knowledge management software I have used" — 5.0/5 > **Aaron** | *20 November 2018* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Small learning curve. Easy to create articles. User friendly. > > **Cons**: Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove. ----- ### "ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time." — 5.0/5 > **Verified Reviewer** | *12 June 2018* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products. > > **Cons**: Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again. ----- ### "ScreenSteps" — 4.0/5 > **Atefeh** | *6 May 2017* | Recommendation rating: 1.0/10 > > **Pros**: I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress. ----- ### "Awesome product - miles above doing these things yourself with screenshots and Word docs." — 5.0/5 > **Brett** | *3 December 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain\! > > **Cons**: Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work. > > Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat\! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up. ----- ### "Cheap and ease of duplication" — 4.0/5 > **Kieran** | *27 November 2021* | Events Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to make and article appear in many locations or duplicate and edit copies > > **Cons**: Self service features are lacking Need to use a separate ticketing system > > Nice editing and styling features ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/78744/screensteps?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/78744/screensteps) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data